Petsafe Drinkwell Zen Fountain User manual

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SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Read all the instructions before using the appliance.
To reduce the risk of injury, close supervision is necessary when an
appliance is used near children.
To protect against electric shock, do not place cord or plug in water
or other liquids.
Only use attachments recommended or sold by the manufacturer.
Do not use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.
Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
Do not operate any appliance with a damaged cord or plug or after
the appliance malfunctions or has been dropped or damaged in any
manner. Call customer service immediately for further instructions.
For a portable appliance - To reduce the risk of electrical shock, do
not place or store an appliance where it can fall or be pulled into a
tub or sink.
Always unplug any appliance when not in use, before putting on
or taking off parts and before cleaning. Never pull on the cord to
remove the adaptor from the wall outlet.
Do not use an appliance for anything other than its intended use.
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WARNING: When using electrical appliances, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and/or injury to
persons, including the following:
400-1456/1

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Table of Contents
Important Safety Instructions.............................................
Components.......................................................................
Operating Instructions........................................................
Fountain Disassembly & Cleaning ....................................
Pump Maintenance............................................................
Reassembly of your Fountain............................................
Fountain & Your Environment............................................
Manufacturer’s Safety Instructions.....................................
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2
3
5
7
8
10
11
Housing
Bowl
Spout Top
Pump
128 oz Water Capacity
Charcoal
Filter
Components
Adaptor
Inline Plug
Spout Bottom
Pump
Tube
Ramp
ZEN FOUNTAIN
Thank you for choosing the PetSafe®brand. You and your pet deserve a
companionship that includes memorable moments and a shared understanding
together. Our products and training tools promote a lifestyle of protection, teaching
and love; essentials that influence memories for a lifetime. If you have any questions
about our products or training your pet, please visit our website at www.petsafe.net or
contact our Customer Care Center at 1-800-732-2677. Please register your product
within 30 days of purchase at www.petsafe.net.

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1) As with any electrical device, check the electrical cord for any tears
or damage before use.
2) Make sure the inline plug is fully connected (Fig. 1).
3) Locate the housing clips underneath the bowl rim and press inwards
on the clips until you feel them release. Lift straight up on the housing
to remove (Fig. 2).
DO NOT RUN DRY - FOR INDOOR HOUSEHOLD USE ONLY
OPERATING INSTRUCTIONS
NOTE: Rinse the filter thoroughly under cold water before placing in
the fountain. This will remove any loose charcoal dust, which
is harmless. A small amount of charcoal dust may shed for the
life of the filter. This is normal and not harmful to your pet.
4) Rinse the charcoal filter thoroughly in cold water. Turn the housing
upside down and slide the filter inside the housing between the two
angled slots (Fig. 3a). Make sure the filter is pushed all the way
down and that the black side is facing the pump (Fig 3b).
Fig. 1 Fig. 2
Fig. 3b
Filter Slots
Fig. 3a

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OPERATING INSTRUCTIONS
5) Make sure the pump is inside the bowl’s square indention and
positioned with the pump tube in the back left corner. Gently press
down on the tube to ensure it is secured to the pump (Fig. 4).
6) Replace the housing by lowering straight down over the pump. Be
sure the housing connects with the guide holes on the rim of the
bowl. Push down to lock it in place (Fig. 5).
7) Place the fountain in a desired location. If placing on carpet,
tile or wood flooring, use a protective mat or other durable,
water resistant surface. This will help protect your floor from any
splashing or spills caused by your pet.
8) Fill the fountain by pouring water directly into the bowl. We
recommend leaving at least a 1/2” (1.27 cm) of space between the
water level and the rim of the bowl.
9) Before you plug in the fountain, make sure the cord, the adaptor and
your hands are completely dry. Plug the fountain into an electrical outlet.
10) Add water to the fountain as needed. Never let the water level fall
below the MIN water line marked on the housing or you may risk
burning out the pump. Replacement pumps are sold separately.
Fig. 4
NOTE: If your fountain’s stream appears to not be flowing correctly and
has gaps within the stream, please take the following steps:
a) Remove the top piece of the spout and reassemble; OR
b) Run a fingernail or other slim object in between the spout pieces
to make sure there are no blockages; OR
c) Dump out the water and clean your pump to ensure build-up is
not affecting the flow of your fountain’s stream.
Fig. 5

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The fountain must be cleaned on a regular basis
to continue working normally!
FILTERS: CHANGE EVERY 2 to 4 WEEKS
FOUNTAIN: CLEAN ONCE A WEEK
1) Filters should be changed every two to four weeks. Replace filters
more frequently when using the fountain for multiple pets or pets that
produce a lot of saliva.
2) Filters are an added feature of the fountain. Their use is not required
for normal operation, but they improve the water’s freshness and
fountain’s cleanliness.
3) Filters may be rinsed out when the fountain is cleaned. Never wash
the filter with soapy water, as the soap residue will seep into the
filter and cannot be removed. Only rinse the filter with water.
4) To purchase replacement filters, visit your local retailer or call Customer
Care at 800-732-2677 for further help.
FOUNTAIN DISASSEMBLY & CLEANING
1) Unplug the fountain and disconnect the inline plug (Fig. 6).
2) Locate the housing clips underneath the bowl rim and press inwards
on the clips until you feel them release. Lift straight up on the housing
to remove and set aside (Fig. 2, Page 3).
3) Remove the filter and empty the water out of the fountain.
4) Remove the rubber cord grommet from the hole in the back rim of
the bowl (Fig. 7).
Fig. 6 Fig. 7

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8) Once the fountain is completely disassembled, you will have four plastic
parts, a stainless steel bowl and ramp, charcoal filter and the pump.
9) Clean the fountain parts with warm water and soap. You can also
put the fountain in the top rack of the dishwasher. Never place the
pump in the dishwasher, only the stainless and plastic pieces.
If possible, it is recommended that you turn down the heat of the
water inside the dishwasher. See the Pump Maintenance section of
this manual for detailed instructions on how to clean your pump.
5) Grab the pump and lift straight up. Continue pulling the cord up and
through the opening, until the pump is completely removed from the
bowl (Fig. 8). Remove the pump tube by lifting straight up.
FOUNTAIN DISASSEMBLY & CLEANING
Fig. 8
Fig. 10
6) Remove the stainless steel ramp by pressing back on the tab and
holding (Fig. 9), while lifting the ramp straight up at the same time.
7) Separate the spout from the housing. Turn the housing over and from
the underside firmly push down on the circular opening in the center
until you hear the locking tabs release (circled in white, see Fig 10).
If the tabs do not release, use a slim object (such as a butter knife or
pen) to release the locking tabs and then push out. Separate the top
and bottom spout pieces from the front by inserting a fingernail and
lifting up (Fig. 11).
Fig. 11
Fig. 9

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PUMP MAINTENANCE
1) Remove the pump from the fountain as explained in the Fountain
Disassembly and Cleaning section (Steps #4-6).
2) Once the pump is out of the fountain, with your thumb and forefinger,
gently squeeze on either side of the intake plate and pull off. It may be
necessary to insert a fingernail into the seam of the intake plate to pry it off.
3) Remove the stator by placing your fingernail under the small lip located on
the narrow side of tear drop shaped stator and pull out (Fig. 12a & 12b).
4) Once the stator is removed, remove the impeller (3 white- bladed
propeller). The impeller is held in place magnetically, simply insert
a fingernail or other slim object underneath the plastic blade and lift
out (Fig. 13, next page).
Pump Impeller
Stator
Intake Plate
Stator
Pull-Tab
Fig. 12a Fig. 12b
Cleaning the pump is essential to the longevity of the
fountain as well as the cleanliness of the water.
Clean the pump every 2 weeks.

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1) Place the pump inside the bowl’s square indention (Fig. 15a) with the
circular opening on the pump positioned in the back left corner. Insert the
pump tube into the opening on the pump and press down (Fig. 15b).
PUMP MAINTENANCE
Fig. 15a
2) With the pump in place, pass the cord through the opening at the
back of the bowl. Feed the cord all the way through and push the
rubber grommet into place to seal the hole. Be sure to leave enough
slack in the cord so that the pump rests flat.
Fig. 15b
5) Once the pump is completely disassembled, you can clean the
parts with warm, soapy water. Use a cotton swab or bottle brush to
get inside the pump’s cavity and remove any build-up (Fig. 14). For
added disinfecting and/or hard water removal, clean the pump with
white vinegar.
6) Once the parts are clean and well rinsed, you can reassemble the
pump for use.
a) Replace the impeller
b) Replace the stator
c) Replace the intake plate
Fig. 13 Fig. 14
REASSEMBLY OF YOUR FOUNTAIN

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REASSEMBLY OF YOUR FOUNTAIN
3) Take a new filter and rinse under cold water to remove any excess
charcoal dust. Insert the filter into the housing and make sure the
black side is facing the pump (Fig. 16a & 16b).
4) Reattach the stainless steel ramp by pressing back on the tab
located directly underneath the spout. While holding the tab
back, slide the ramp into the opening and release the tab once in
place (Fig. 9, Page 6). Do not attach the ramp without the tab
depressed, this will cause the tab to become locked into the wrong
position and you will risk breaking this locking tab.
5) Replace the housing by lowering straight down over the pump. Be
sure the housing connects with the guide holes on the rim of the
bowl (Fig. 5, Page 4). Push down to lock it in place.
6) Assemble the two spout pieces. Press the two spout pieces together
by aligning the top piece with the groove on the bottom piece (Fig.
17a). With the spout pieces together, press the spout into the
opening on top of the housing until in locks in place (Fig. 17b).
Fig. 17a Fig. 17b
Fig. 16b
Filter Slots
Fig. 16a
7) Place the fountain in a desired location. If placing on carpet,
tile or wood flooring, use a protective mat or other durable,
water resistant surface. This will help protect your floor from any
splashing or spills caused by your pet.

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a. Clean the pump more frequently
b. Clean with regular white vinegar and let the vinegar soak
for several minutes down inside the pump’s cavity
c. Use bottled water
FOUNTAIN & YOUR ENVIRONMENT
If you live in a humid environment and have problems with mold or algae
(the parts may feel slimy), simply soak all of the plastic parts (excluding
the pump) in a diluted bleach solution for about 10 minutes after regular
cleaning. We recommend using a solution that is 10% bleach and 90%
water. Pour some of the bleach solution down into the pump’s cavity as
well for additional disinfecting. You must be sure to rinse all the parts very
thoroughly to remove all the chlorine. The best way to rinse out the pump’s
cavity is to hold it under a weak stream of water. This is also an excellent
way to disinfect the fountain.
If you have hard water where you live, you may start to see white mineral
deposits on or down inside the pump. This may eventually prevent the
impeller from turning properly. To avoid having to replace the pump:
8) Make sure your hands, the cord and the adaptor are completely dry.
Connect the inline plug to the adaptor and plug the fountain into an
electrical outlet.