Petsafe MWW19-15767 User manual

Cube Pet Fountain
Fontaine pour animaux de compagnie Cube
Cube drinkfontein
Fuente para mascotas Cube
Fontana per animali domestici Cube
Trinkbrunnen – Cube
MWW19-15767 / MWW00-15798
PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING
VEUILLEZ LIRE CE MANUEL EN ENTIER AVANT DE COMMENCER
GELIEVE DEZE GIDS VOLLEDIG DOOR TE LEZEN VOORDAT U BEGINT
POR FAVOR, LEA DETENIDAMENTE ESTE MANUAL ANTES DE EMPEZAR
LEGGERE ATTENTAMENTE LA GUIDA ALL’USO PRIMA DI UTILIZZARE
BITTE LESEN SIE DIE GANZE GEBRAUCHSANLEITUNG AUFMERKSAM DURCH, EHE SIE BEGINNEN

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Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd.,
Radio Systems Australia Pty Ltd. and any other affiliate or Brand of Radio Systems
Corporation may be referred to collectively as “We” or “Us”.
IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal
injury hazards. Obey all safety messages that follow this symbol to avoid
possible injury or death.
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in harm
to your pet.
NOTICE is used to address safe use practices not related to
personalinjury.
When using electrical appliances, basic safety precautions
should always be followed to reduce the risk of fire, electric
shock and/or injury to persons, including the following:
• To reduce the risk of injury, close supervision is necessary when an appliance is
used by or near children.
• To protect against electric shock, do not place electrical power cord or plug in
water or other liquids.
• Do not use outdoors. Do not run dry. For indoor household use only.
• Do not pull on the electrical power cord to remove the plug from the
electricaloutlet.
• To unplug, grasp the plug, not the electrical power cord.
• Do not operate any appliance if it has a damaged electrical power cord or
plug, or if it is malfunctioning or has been damaged. Call Customer Care Centre
immediately for further instructions.
• For a portable appliance - To reduce the risk of electric shock, do not place or
store an appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off
parts and before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do
not attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is
water on the electrical power cord or plug.

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• Always unplug any appliance when not in use, before putting on or taking off
parts, and before cleaning. Never pull on the electrical power cord to remove the
plug from the wall outlet.
• Do not allow pets to chew on or swallow any parts. If you are concerned about
the power cord, purchase a cord conduit (a hard plastic protector) at any
hardware store.
• The plastic Pet Fountain parts are BPA-FREE. However, some animals have been
known to be sensitive to plastic food and water containers. If your animal shows
signs of an allergic reaction to the plastic, please discontinue use until you have
consulted with your veterinarian.
• The Pet Fountain is intended to run continuously (always plugged into an electrical
outlet), as long as the water level is maintained and the Pet Fountain is cleaned
regularly. Be sure to check the Pet Fountain regularly to help prevent damage to the
Pump, as the water may get consumed or evaporate causing the Pump to run dry.
• Do not attempt repairs on the Pump.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical
outlet should always be above the level of the Pet Fountain.
• If an extension cord is necessary, an extension cord with a proper rating should
beused.
• The electrical use of this appliance is 2 watts.
• The use of attachments not recommended or sold by the manufacturer may cause
an unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or
temperatures below 4.5°C.
• Read and observe all important notices listed on the appliance and in
thepackaging.
• Never wash the filter with soapy water as the soap residue will seep into the filter
and cannot be removed. Only rinse the filter with water.
SAVE THESE INSTRUCTIONS

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Thank you for choosing the Aqua Fountain by PetSafe Brand. You and
your pet deserve a companionship that includes memorable moments and a
shared understanding together. Our products and training tools enhance the
relationship between pets and their owners. If you have any questions
about our products or training your pet, please visit our website at
www.aquapetfountain.com or contact our Customer Care Centre. For
a listing of Customer Care Centre telephone numbers, visit our website
atwww.aquapetfountain.com.
To get the most protection out of your warranty, please register your product within 30
days at www.aquapetfountain.com. By registering and keeping your receipt, you will
enjoy the product’s full warranty and should you ever need to call the Customer Care
Centre, we will be able to help you faster. Most importantly, your valuable information
will never be given or sold to anyone. Complete warranty information is available
online at www.aquapetfountain.com.
Table of Contents
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Key Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Pet Fountain Disassembly and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Pump Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Pet Fountain Reassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Pet Fountain and Your Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
General Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Important Recycling Advice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Terms of Use and Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Components
Bowl
Charcoal Filter
Operating
Guide
Housing
Housing Lid
In-line Plug
and Adaptor
Pump
Foam Filter
Features
Free-Falling Stream
Replaceable
Charcoal Filter
Replaceable
Foam Filter
Snap-On Lid
Submersible Pump
BPA Free
Receiving Ramp
1.2 L Water Capacity
Low Voltage (12V) System

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Key Definitions
Bowl: The Bowl is the foundation of the Pet Fountain. It features a “Cord Channel” to
hide the electrical power cord from view.
Housing: Water is pumped up through the Housing to cycle through the Charcoal
Filter and out the spout to create a waterfall into the Bowl.
Housing Lid: The Housing Lid snaps in place over the Housing, keeping pets out of
the Charcoal Filter.
Charcoal Filter: The 3-layer filter is made with activated charcoal derived from
coconut shells. The Charcoal Filter absorbs bad tastes and odours as the water passes
through and helps keep the water tasting fresh and more appealing to pets.
Foam Filter: The Foam Filter collects any hair, debris, and pet food before they
reach thePump. It is important to use the Foam Filter as it helps maintain proper
Pumpfunction.
Pump: The small aquarium Pump can be partially dismantled for cleaning. THE
PUMP IS NOT DISHWASHER SAFE! Remove Pump from the Pet Fountain before
cleaning (see “Pump Maintenance” section for detailed instructions). The Pump also
features an In-Line Plug for easy attachment and removal.
Operating Instructions
• Do not use outdoors. Do not run dry. For indoor household
useonly.
• Do not pull on the electrical power cord to remove the plug
from the electrical outlet.
• To unplug, grasp the plug, not the electrical power cord.
NOTE
Rinse all Pet Fountain parts with warm water before operating the Pet Fountain,
including the Pump. Refer to the “Pump Maintenance” section of this Operating Guide
for detailed instructions on how to properly clean your Pump. This will remove any
dust or residue that remain in the system from the manufacturing process.
1. Carefully remove all the Pet Fountain
components from the packaging and set aside
prior to assembly.
2. As with any electrical appliance, check the
electrical power cord for any tears or damage
before use.
3. Remove the Housing Lid by placing a finger
underneath the tabs on either side of the lid
and lift up (Fig. 1).
Fig. 1

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4. Remove the Housing by squeezing the Bowl just
beneath the locking tabs at the back (Fig. 2)
and lift up on the Housing.
5. Turn Housing over and insert the Foam Filter on
the side of the Housing with the water grate
(Fig.3).
6. Attach the Housing to the Bowl. Push Housing
down firmly until the locking tabs snaps
intoplace.
7. Rinse the Charcoal Filter thoroughly under cold
water before placing in the Pet Fountain. This will
remove any loose charcoal dust, which is not
harmful to your pet.
8. Insert the Charcoal Filter. The filter will
fit in the slots on the inside of the
Housing. Make sure it is pushed all the
way down and that the black side of
the Charcoal Filter is facing out toward
the Bowl (Fig. 4).
9. Place the Pet Fountain in a desired
location. To protect your floor always use
a protective mat, such as a towel or water
resistant placemat. This will help protect
your floor from splashing or spills caused
by your pet.
10. Fill the Pet Fountain by pouring water
directly into the Bowl and the Housing,
this will prime the Pump. Leave at least
6mm to 12 mm of space between the
water level and the rim of the Bowl.
11. Attach the lid to the Housing, press down
until you hear it snap in place.
12. Before you plug in the Pet Fountain,
make sure the electrical power cord, the
Adaptor and your hands are dry.
13. Connect the In-Line Plug and make
sure no silver is showing, then plug the
Adaptor into a standard electrical wall
outlet (Fig. 5).
14. Add water to the Bowl as needed. Never
let the water level fall below 13 mm from
the base of the Bowl or you might risk
Pump failure. Replacement Pumps are sold separately by contacting the Customer
Care Centre. Visit www.aquapetfountain.com for a telephone listing of the
Customer Care Centre nearyou.
Fig. 2
Fig. 3
Filter Slots
Fig. 4
Fig. 5

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Pet Fountain Disassembly and Cleaning
• Pet Fountain must be cleaned to continue working normally.
• Never wash the filters with soapy water, as the soap residue
will seep into the filters and cannot be removed. Only rinse the
filters with water.
FILTER SYSTEM
The Pet Fountain is equipped with two types of filters that should be replaced on a
regular basis. The Charcoal Filter removes bad tastes and odours, keeping water
fresh. The Foam Filter collects hair, debris and pet food and prevents them from
reaching the Pump, providing optimal filtration. The filters together will keep the Pump
cleaner and provide fresher water to your pet.
CHARCOAL FILTER (MAC1915764):Replace every two to four weeks.
• Always rinse the Charcoal Filter prior to use.
• A small amount of charcoal dust may be released for the life of the filter; this is
normal and is not harmful to your pet.
• Replace filters more frequently when using the Pet Fountain for multiple pets or pets
that produce a lot of saliva.
FOAM FILTER (MC1915765): Replace the Foam Filter every one to two months,
depending on the number of pets using the Pet Fountain. If you do not intend
to replace the filter at the time of cleaning, rinse the Foam Filter thoroughly with
freshwater.
Filters are an added feature of the Pet Fountain. Using the filters is not required for
normal operation. However, when used properly and changed regularly, the filters
help keep the water cleaner and fresher, while extending the life of your Pet Fountain.

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PET FOUNTAIN: Clean the Pet Fountain once a week.
1. Unplug the Pet Fountain and disconnect
the In-Line Plug (Fig. 6).
2. Remove the Housing Lid and remove
theCharcoal Filter.
3. Empty the water out of the Pet Fountain.
4. Flip the Bowl over and slide the Rubber
Gasket off of the Bowl. Remove the cord
from the Cord Channel, it should now be
loose for easy removal (Fig. 7).
5. Remove the Housing by squeezing the
Bowl just beneath the locking tabs at the
back and lift up on the Housing (Fig. 8).
6. Remove the Foam Filter from the underside of the Housing (Fig. 9).
7. Remove the Pump from its cavity by placing your index finger and thumb on each
side and lift the Pump straight up – this may require slight force until suction cups
release (Fig. 10).
8. Pull the electrical power cord up through the opening until the Pump is completely
removed from the Bowl.
Fig. 6
Fig. 8
Fig. 7
Cord Channel
Rubber Gasket
Fig. 9 Foam Filter Fig. 10

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9. Once the Pet Fountain is completely disassembled, you will have three plastic
parts: the Lid, Housing, and Bowl.
10. Handwash the Pet Fountain plastic parts with warm water and soap. The Pet
Fountain may also be cleaned with a diluted vinegar solution (20% white vinegar
and 80% water). Important: Be sure to rinse thoroughly with fresh water. You
can also put the Pet Fountain in the top rack of the dishwasher. Remove the Pump
before placing the Pet Fountain in the dishwasher. DO NOT PLACE PUMP IN
DISHWASHER! If possible, it is recommended that you turn down the heat of
the water inside the dishwasher. See the “Pump Maintenance” section of this
Operating Guide for detailed instructions on how to properly clean your Pump.
11. If you have trouble reaching certain spots or hard-to-reach corners, try using
a cotton swab or purchase the Cleaning Kit, a 3-Piece Brush kit. To purchase a
Cleaning Kit, visit our website at www.aquapetfountain.com to locate a retailer
near you or to find a listing of Customer Care Centre telephone numbers for
yourarea.
Pump Maintenance
Pump
In-line Plug
Impeller Stator Faceplate
NOTE
Cleaning the Pump is essential to the longevity of the Pet Fountain, as well
as the cleanliness of the water. Clean the Pump every two weeks. Warranty may be
voided if the Pump’s motor is not cleaned regularly.

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1. Remove the Pump from the Pet Fountain
as explained in the “Pet Fountain
Disassembly and Cleaning” section.
2. Once the Pump is out of the Pet Fountain,
with your thumb and forefinger, gently
squeeze on either side of the Faceplate
and pull it off. It may be necessary to
insert a fingernail into the seam of the
Faceplate to pry it off (Fig. 11).
3. Next, you will want to remove the Stator
by placing your finger underneath the
small lip, pull it away from the Pump
(Fig.12).
4. Once the Stator is removed, you can
remove the Impeller (white, 3-bladed
propeller), which is held in place
magnetically. To remove the Impeller, use
a fingernail to get underneath the plastic
blade and lift out (Fig. 13).
Once the Pump is completely
disassembled, you can clean the parts
with warm water and soap. Use a cotton
swab or the “motor brush” from the
Cleaning Kit to clean inside the Pump’s
motor cavity and remove any build-up
(Fig.14). For added disinfecting and
hard water removal, clean the Pump’s
motor with a diluted white vinegar
solution (20% white vinegar and
80%water).
5. Once the parts are clean you can
reassemble the Pump for use.
a) Replace the Impeller.
b) Replace the Stator.
c) Replace the Faceplate.
Fig. 11
Fig. 12
Fig. 13
Fig. 14

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Pet Fountain Reassembly
1. Check the flow control on the Pump. Make sure it is in the desired flow rate
position (Fig.15 & 16).
Fig. 16 Maximum Fig. 15 Minimum
2. Place the Pump into the Bowl between the Pump placement guides (Fig.17). Be
sure the Pump is placed with the Output Tube toward the left side, when looking
at the Pet Fountain from the front (Fig. 18). If the Pump is installed incorrectly, it
will not allow the Housing to attach properly. If this is the case, simply turn the
Pumparound.
Fig. 17 Fig. 18
Output Tube
3. With the Pump in place, the electrical power cord on the Pump should be aligned
with the Cord Notch at the top of the Cord-Pass-Through tube. Make sure the In-
Line Plug is disconnected. Feed the In-Line Plug through the opening and be sure
to place the electrical power cord in between the Cord Notch (Fig. 19).

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4. Next, feed the electrical power cord through the bottom of the Bowl until there
is no slack left. Press the cord into the Cord Channel and feed through the Cord
Notch on either side on back of the Bowl. Fit Rubber Gasket in place (Fig. 20).
Fig. 20
Cord Channel
Rubber Gasket
Fig. 19
Cord-Pass-Through Cord Notch
5. Turn the Housing over and insert the Foam Filter on the side of the Housing with
the water grate (Fig. 21).
6. Attach the Housing to the Bowl. Push Housing down firmly until the locking tabs
snap into place.
7. Replace your Charcoal Filter. Make sure the black side is facing out toward the
Bowl (Fig. 22).
Fig. 21 Foam Filter Fig. 22 Charcoal Filter
8. Place the Pet Fountain in a desired location. Do not pick up a full Pet Fountain by
the Housing. To properly pick up the Pet Fountain, use both hands and grip the
sidewalls of the Bowl and lift up. To protect your floor always use a protective mat
such as a towel or water-resistant placemat. This will help protect your floor from
any splashing or spills caused by your pet.
9. Fill the Pet Fountain by pouring water directly into the Bowl and the Housing.
Leave at least a 6 mm to 12 mm of space between the water level and the rim of
the Bowl to help control spills and splashing. Attach the Housing Lid.
10. Make sure your hands and the electrical power cord are dry. Connect the In-Line
Plug to the Adaptor and Plug into an standard electrical wall outlet.

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The Pet Fountain and Your Environment
If you live in a humid environment and have problems with mould or algae, soak all
Pet Fountain parts in a diluted vinegar solution (20% white vinegar and 80% water)
for 10 minutes after regular cleaning. Also, pour the diluted vinegar solution into the
Pump’s motor cavity.
If you have hard water, small white mineral deposits may form on or inside the Pump.
This can eventually prevent the impeller from turning properly. To avoid replacement or
damage to the Pump, please take the following precautions:
• Clean the Pump more frequently
• Clean the Pump with a diluted vinegar solution weekly
• Use bottled water instead of tap water
General Tips
• When being introduced to the Pet Fountain, your pet may be cautious of this new
and unusual object. After beginning operation of your Pet Fountain, simply allow
your pet to adjust at his or her own pace. Some pets may take several days or
longer to begin use, while others will start right away.
• Your pet may prefer that the Pet Fountain be placed away from their normal
feeding area. Try placing it in another location, such as a different area of the
kitchen or in a bathroom or utility room.
• Add ice cubes to the Bowl for refreshing, ice-cold running water.

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Troubleshooting
The answers to these questions should help you solve most problems you may have
with the Pet Fountain. If they do not, please contact our Customer Care Centre.
PROBLEM SOLUTION
The Pump is
not working or
the water is not
flowing as much
as it used to.
• Never let the water in the Bowl get below the minimum
fill level. This can cause the Pump to overheat and stop
functioning. When refilling the Bowl, make sure to add water
before turning the Pet Fountain on.
• Lack of regular cleaning may result in the Pump becoming
clogged with pet hair and food debris. The Pump must be
cleaned every 2-4 weeks to ensure proper function.
• Fill the Pet Fountain with water up to the max fill line.
The Pet Fountain
is too loud.
• A low humming noise is normal, but it should not be loud.
Check the water level. If water level is too low, then the Pump
will have to work harder causing it to be louder than normal.
• Unplug the Pet Fountain for 15 seconds. If the noise does
not stop when plugged back in, it’s possible that some debris
is caught on the Impeller. Remove the Pump and clean the
Impeller. Try rubbing a small amount of vegetable oil onto the
magnetic pin with a cotton swab to lubricate the Impeller.
There are black
particles in
the Bowl.
• This is loose granulated charcoal dust from the Charcoal
Filter and is completely harmless for your pet to drink. Rinse
the Charcoal Filter in cold water before placing it in the Pet
Fountain to prevent this.

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Troubleshooting (Continued)
PROBLEM SOLUTION
The Pet Fountain
feels slimy. • If you have multiple pets or dogs using the Pet Fountain, the
slimy feeling may be caused by your pet’s saliva. Change
the water and clean your Pet Fountain more frequently to
preventthis.
• Make sure the Pet Fountain parts are rinsed thoroughly
after cleaning the Pet Fountain. Soap residue may cause
thesliminess.
The Adaptor
is warm to
the touch.
• Unplug the Pet Fountain and Plug it into a surge protector.
The Pet Fountain
is leaking. • Sometimes water around the Pet Fountain is caused by pets
drinking. Some pets are prone to spilling. Watch your pet
when they drink to see if this is the cause. If it is, you can
purchase a fountain mat or other water-resistant mats to
place under the Pet Fountain.
The Pet Fountain
seems dirty even
after cleaning.
• If there is a white chalky substance in the Pet Fountain, your
Pet Fountain may have a mineral deposit build-up from hard
water. To remove these deposits, clean the Pet Fountain
parts with 80% water, 20% vinegar solution. Rinse all parts
thoroughly afterwards. Use filtered or purified water instead
of hard tap water to prevent this.

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Warranty
Two Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete
details of the warranty applicable to this Product and its terms can be found at
www.aquapetfountain.com and/ or are available by contacting your local Customer
Care Centre.
Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market
Square, Dundalk, Co. Louth, Ireland
Compliance
This equipment complies with the EMC and Low Voltage Directives. Unauthorised
changes or modifications to the product that are not approved by Radio Systems
Corporation may violate EU regulations, could void the user’s authority to operate the
equipment, and will void thewarranty.
The Declaration of Conformity can be found at:
http://www.petsafe.net/customercare/eu_docs.php.
Important Recycling Advice
Please respect the Waste Electrical and Electronic Equipment regulations in your
country. This equipment must be recycled. If you no longer require this equipment,
do not place it in the normal municipal waste system. Please return it to where it was
purchased in order that it can be placed in our recycling system. If this is not possible,
please contact the Customer Care Centre for further information.

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Terms of Use and Limitation of Liability
1. Terms of Use
Use of this Product is subject to your acceptance without modification of the terms,
conditions and notices contained herein. Use of this Product implies acceptance
of all such terms, conditions and notices. If you do not wish to accept these
terms, conditions, and notices, please return the Product, unused, in its original
packaging and at your own cost and risk to the relevant Customer Care Centre
together with proof of purchase for a full refund.
2. Proper Use
If you are unsure whether this Product is appropriate for your pet, please
consult your veterinarian or certified trainer prior to use. Proper use includes,
without limitation, reviewing the entire Operating Guide and any specific safety
information statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. Using this Product in a way that is
not intended could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies
be liable for (i) any indirect, punitive, incidental, special or consequential
damage and/or (ii) any loss or damages whatsoever arising out of or connected
with the misuse of this Product. The Purchaser assumes all risks and liability from
the use of this Product to the fullest extent permissible by law.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions
and notices governing this Product from time to time. If such changes have been
notified to you prior to your use of this Product, they shall be binding on you as if
incorporatedherein.