Phonak CROS P-13 User manual

Phonak CROS P
User Guide
Phonak CROS P-13

3
Your CROS device details
CROS device models
cCROS P-13
Earpieces
cDome
cSlimTip
cCROS Tip
Battery size
13
If no box is checked and you do not know the model
of your CROS device, please ask your hearing care
professional.
Your CROS device operates between 2.4 GHz–2.48GHz
frequency range. When ying please check if ight
operator requires devices to be switched into ight
mode, see chapter 11.
CROS device model
Phonak CROS P-13
This user guide is valid for:

4 5
Your CROS device have been developed by Phonak —
a world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your CROS device.
Training is not required for handling of this device.
A hearing care professional will help set up this CROS
device according to your individual preferences during
the tting consultation.
For more information regarding features, benets, set
up, use, maintenance or repairs of your CROS device
and accessories, please contact your hearing care
professional or the manufacturer representative.
Additional information can be found in the datasheet
of your product.
Phonak – life is on
www.phonak-us.com

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Contents
Your CROS device
1. Quick guide
2. Parts of the CROS device
Using the CROS device
3. Left & right CROS device markings
4. On/O
5. Batteries
6. Putting on the CROS device
7. Removing the CROS device
8. Multi-function button
9. Connectivity overview
10. Initial pairing
11. Phone calls
12. Flight mode
8
10
12
13
14
16
17
18
19
20
23
27
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Further Information
13. Operating, transport and storage conditions
14. Care and maintenance
15. Exchanging the earpice from the tube
16. Service and warranty
17. Compliance information
18. Information and description of symbols
19. Troubleshooting
20. Important safety information
21. For the US market only, complies with the
FDA regulations
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35
37
44
50
52
66

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1. Quick guide
Left & right markings
Changing batteries
12 3
Blue marking for left side.
Red marking for right side
Remove the
stickerfrom the
new battery and
wait two minutes.
Open the
batterydoor.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
On/O
Multi-function button
Flight mode
The button has several functions.
It functions as a volume control in the
absence of wireless transmission of sound
from the CROS device to the hearing aid,
a balance control when there is a wireless
transmission of sound from the CROS
device to the hearing aid and/or
aprogram change depending on the
CROS device programming. This is
indicated in your individual instructions.
If paired with a Bluetooth® enabled
phone, a short press will accept and a
long press will reject an incoming call.
To enter ight mode press the lower
part of the button for 7 seconds while
closing the battery door. To exit ight
mode, simply open and close the
battery door again.
OOn
9

10 11
CROS P-13
2. Parts of the CROS device
The following pictures show the CROS device model
described in this user guide. You can identify your
personal model by checking “Your CROS device details”
on page 3.
Possible earpieces
Phonak CROS device + Phonak hearing aid =
Phonak CROS system
Phonak CROS P only works in connection
with a Phonak Audéo™ P hearing aid as the receiver.
Battery door
Anchor (optional)
Multi-function button
Tube
Speaker dummy
(without earpiece attached)
The Phonak CROS device is an application for unaidable
hearing loss on one side. It is placed on the impaired ear
and wirelessly transmits sound to the Phonak hearing aid
on the other ear.
CROS TIP
SlimTipDome

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3. Left & right CROS device markings
There is a red or blue marking on the back of the CROS
device and on the speaker dummy. This will tell you if
the CROS device is meant to be worn on the left or the
right ear.
Blue marking for left side.
Red marking for right side.
4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
hearingaid is on
2.
Open battery door =
hearingaid is o
When you switch on the CROS device you might
hear a start-up melody in the hearing aid.

14 15
5. Batteries
Remove the
stickerfrom the
new battery and
wait two minutes.
Open the
batterydoor.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
If it is dicult to close the battery door, check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the CROS device will not work and the
battery door could be damaged.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
1. 2. 3.
Please ensure you use the correct type of battery in
your CROS device (zinc-air). Please also read chapter
20.2 for further information on product safety.
Replacement battery
This CROS device requires a 13 zinc-air battery. Identify
the correct battery size by checking the following table.
Model
Phonak CROS
P-13T
Zinc-air
battery
size
13
Color
marking on
package
orange
IEC
code
PR48
ANSI
code
7000ZD

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6. Putting on the CROS device
Place the CROS device behind
your ear.
Insert the earpiece into your
ear canal.
1.
2.
7. Removing the CROS device
Pull on the bend of the tube
and remove the CROS device
from behind the ear.
1.
3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

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8. Multi-function button
It functions as a volume
control in the absence of
wireless transmission of
sound from the CROS device
to the hearing aid, a balance
control when there is a
wireless transmission of
sound from the CROS device
to the hearing aid and/or a
The multi-function button has several functions.
program change depending on the CROS device
programming. This is indicated in your individual “CROS
device instructions.” Please ask your hearing care
professional for a printout.
If the CROS system is paired with a Bluetooth enabled
phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call — refer to chapter 10.
9. Connectivity overview
The illustration below shows the connectivity options
available for your CROS system.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your CROS system as well.
Bluetooth® enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and
any use of such marks by Sonova AG is under license.

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For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to pair the CROS
system with the device. A beep conrms successful
pairing.
3.
10.1 Initial pairing to Bluetooth enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your CROS system will connect
automatically to the device. The initial pairing
process can take up to 2 minutes.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
Switch on both the hearing aid
and the CROS device.
You now have 3 minutes
to pair your CROS system
with your device.
10. Initial pairing
1.
2.

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11. Phone calls
Your CROS system connects directly with Bluetooth
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aid. Your voice is picked up by the hearing aid
microphones and transmitted to the phone.
Caller’s voice
Your voice
10.2 Connecting to the device
The connection will be maintained as long as the
device remains ON and within range.
Your CROS system can be connected to one device
at a time and paired to up to eight devices.
After your CROS system has been paired to your device, it
will automatically connect again when switched on.

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11.3 Ending a call
A call can be ended by a long press on the upper or
lower part of the multi-function button on the hearing
aid or CROS device (more than 2 seconds) or directly on
your phone.
long press
> 2 sec
When receiving a call, a calling notication will be heard
in the hearing aid.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid or CROS device (less than 2 seconds) or directly on
your phone.
11.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aid.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone.
11.2 Accepting a call
short press
< 2 sec

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11.4 Rejecting a call
An incoming call can be rejected by a long press on the
upper or lower part of the multi-function button on the
hearing aid or CROS device (more than 2 seconds) or
directly on your phone.
long press
> 2 sec
12. Flight mode
Your CROS system operates in the 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality
the Bluetooth connectivity functions including the
wireless transmission of sound from the CROS device
to the hearing aid on the other ear.
12.1 Enter ight mode
To disable the wireless function and
enter ight mode in each device:
1.
Open battery door.
2.
Hold down the lower part of the
multi-function button on the CROS
device for 7 seconds while closing
the battery door.
In ight mode, your CROS system
cannot connect directly to your phone.

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12.2 Exit ight mode
To enable the wireless function and exit ight
mode in each device:
1.
Open battery door.
2.
Close the battery door
on the CROS device again.
13. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in this user guide.
Please ensure to use, transport and store the CROS device
according to the following conditions:
This CROS device is classied as IP68. This means that it is
water and dust resistant and designed to withstand daily
life situations. It can be worn in the rain but should not be
fully submerged in water or used when taking a shower,
swimming or other water activities. This CROS device
should never be exposed to chlorinated water, soap, salt
water or other liquids with a chemical content.
Use Transport Storage
Temperature +5° to +40°C
(41° to 104°F)
-20° to +60°C
(-4° to 140°F)
-20° to +60°C
(-4° to 140°F)
Humidity 30% to 85% (non
condensing)
0% to 90% (non
condensing)
0% to 70% (non
condensing)
Atmospheric
pressure
500 to 1060 hPa 500 to 1060 hPa 500 to 1060 hPa

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Your CROS device is resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the CROS device
is cleaned and dried.
• The CROS device is used and maintained as described in
this user guide.
Use of your CROS device around water can restrict
air ow to the batteries causing it to stop working.
Should your CROS device stop working after
coming into contact with water — refer to the
trouble-shooting steps in chapter 19.
14. Care and maintenance
Diligent and routine care of your CROS device contributes
to outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
of a ve year service period after phase out of the
respective CROS device.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 20.2.
General information
Before using hair spray or applying cosmetics, you should
remove your CROS device from your ear, because these
products may damage it.
When you are not using your CROS device, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your CROS
device after use. Store the CROS device in a safe, dry and
clean place.

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15. Exchanging the earpiece from the
tube
1.
Remove the earpiece from the
speaker dummy by holding the
tube in one hand and the
earpiece in the other.
15.1 Removing the earpiece from the tube
2.
Gently pull o the earpiece
toremove.
3.
Clean the speaker dummy with
a lint-free cloth.
Daily
Inspect the earpiece for earwax and moisture deposits and
clean the surfaces with a lint-free cloth. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
rinse with water. If you need to clean your CROS device
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for CROS device. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.

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16. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your CROS device, about the terms of the
local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the CROS device itself, but not
accessories such as batteries, tubes, earpieces,
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
1.
Hold the speaker dummy in
one hand and the earpiece
in the other.
15.2 Attaching the earpiece to the tube
2.
Slide the earpiece over the tube.
3.
The speaker dummy and the
earpiece should t perfectly
together.

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17. Compliance information
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):

38 39
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
The CROS model listed on page 2 is certied under:
Phonak CROS P-13
USA FCC ID: KWC-MZP
Canada IC: 2262A-MZP
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.