Phonak EasyCall User manual

0560
www.phonak.com
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
029-0306-02/ V2.00/2015-04/A+W/FO Printed in Switzerland © Phonak AG All rights reserved
User Guide
Phonak EasyCall

32
1. Welcome 5
2. Getting to know your EasyCall 7
2.1 How the device works 7
2.2 Device description 8
3. Getting started 9
3.1 Setting up the power supply 9
3.2 Understanding the indicator light 10
3.3 Charging the battery 12
3.4 Switching On or O 13
3.5 Initial pairing to a phone 14
3.6 Connecting to the cell phone 16
3.7 Testing the connection to the hearing aids 17
3.8 Setting the phones’ ringtone prole 19
4. Attaching EasyCall onto the cell phone 20
4.1 Attaching using the Phonak hard case 20
4.2 Attaching using double-sided adhesive tape 21
Contents
5. Daily use 26
5.1 Correct holding position 26
5.2 Making a call 28
5.3 Accepting a call 29
5.4 Setting the phone volume during call 30
5.5 Ending a call 30
6. More detailed information 31
6.1 Low battery indication 31
6.2 Transferring a call 31
6.3 Second incoming call 32
6.4 Deleting paired Bluetooth devices 33
6.5 Removing EasyCall from the phone 34

4 5
7. Troubleshooting 35
8. Service and warranty 41
8.1 Local warranty 41
8.2 International warranty 41
8.3 Warranty limitation 42
9. Compliance information 43
10. Information and explanation of symbols 46
11. Important safety information 50
Contents
Phonak EasyCall is a quality product developed by
Phonak, one of the world’s leading companies in hearing
technology.
The intended use is to wirelessly connect your Phonak
hearing aids to your cell phone.
Please read the user instructions thoroughly in order to
benet from all the possibilities EasyCall has to oer.
Phonak – life is on www.phonakpro.com
1. Welcome
CE mark applied: 2015
0560

max. 10 cm
(4")
6 7
2.1 How the device works
Phonak EasyCall is securely
attached to a cell phone.
It picks up the call from
the phone via Bluetooth®
and transmits the
callers voice directly to
both hearing aids
simultaneously.
During the call, hold the cell
phone (with EasyCall attached)
within 10 cm (4") to one of
the hearing aids.
EasyCall is designed for speech and cell phone use
only. Music streaming and video calls are usually
not supported, although some phones are capable
of doing this.
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
Own voice
Communication
Caller’s voice
Hearing aid compatibility
This product uses a dedicated wireless link to Phonak
hearing aids. Please ask your hearing care professional
about your hearing aids compatibility.
This user guide is valid for:
Phonak EasyCall
Compatible with wireless Spice, Spice+ and Quest based
hearing aids.
Phonak EasyCall II
Compatible with wireless Venture based hearing aids
and newer.
2. Getting to know your EasyCall
1. Welcome

1.
1. 2.
2.
B
AC
E
D
8 9
3. Getting started
2. Getting to know your EasyCall
3.1 Setting up the power supply
Select the adapter for your country.
UK AUS US EU
JFirstly, insert the top round
end of the adapter into
the round corner of the power
supply.
JClick the bottom end of the
adapter in to lock it into place.
JTo remove, rst pull back the tab
on the power supply.
JPull the adapter upwards to
remove it.
2.2 Device description
ACall button with
built-in light indicator
BMicro-USB
charging input
CMicrophone
opening
DCell phone scratch-
protection ring
EOptional double-
sided adhesive tape
Optional accessories
For the best placement of
EasyCall, check the
availability of a Phonak
EasyCall hard case to
match your cell phone on
www.phonak.com/easycall

3. Getting started
3.2 Understanding the indicator light
Switching on
Switching o
Pairing mode
During phone call
Bluetooth connected
On and ready to
connect
Low battery warning
Charging
Fully charged while
charger attached
60 seconds after no call is in progress, the blue
blinking will stop to save power. Pressing the
call button will lit the indicator light as long as
EasyCall is switched on.
Green for 2 seconds
Red for 2 seconds
Rapid blue blink
Solid blue
Blink blue every
5 seconds
(max. 1 minute)
Blink green every
5 sec. (max. 1 hour)
13 short red blinks
every minute
Solid red
Solid green
10 11

12 13
3.3 Charging the battery
JPlug the larger end of the charging cable into the
universal power supply. Plug the smaller end into the
micro-USB port on EasyCall.
JPlug the power supply into a power outlet.
The indicator light is red during charging and will
turn green when charging is complete.
This may take up to 3 hours. If the EasyCall is used
while charging, the charging may take longer.
EasyCall has a non-removable rechargeable
battery.
Before using EasyCall for the rst time, charge it
for at least 3 hours.
3. Getting started
It is safe to leave EasyCall connected to the
charger overnight.
The full performance of a new battery is achieved
only after three complete charge and discharge
cycles.
3.4 Switching On or O
Press and hold the call button
(2 sec.) to switch EasyCall on or o.
The integrated indicator light
Jwill turn green when switching on.
Jwill turn red when switching o.
Pressing the button twice within 2 seconds will also
switch on EasyCall.
Release the button immediately after turning red to
avoid the start of Bluetooth pairing.
If a phone is not connected for 60 minutes, EasyCall
will automatically switch o.

14
3. Getting started
3.5 Initial pairing to a phone
Before using EasyCall with a cell phone, the devices must
rst be paired with each other.
JMake sure EasyCall and the cell phone are within
1 meter (3 ft.) range.
JEnable Bluetooth on the cell phone.
If EasyCall has never been paired, it will
automatically be in pairing mode after switching
on. This is indicated by a rapidly blinking blue
indicator light.
JTo manually start pairing on
EasyCall, press and hold the call
button for 10 seconds until the
indicator light starts to rapidly
blink blue.
JStart the pairing process on the phone within 1 minute
according to the phone user guide.
15
JYour phone shows a list of found Bluetooth devices.
Select “Phonak EasyCall” from this list and enter
code “0000” if prompted.
Completion of pairing
After successful pairing, the EasyCall indicator light
will stop rapidly blinking blue. This can take up to
2 minutes but usually occurs within a few seconds.
The phone only needs to be paired once. It
remains paired after switching o.
Pairing to another cell phone
To use EasyCall with another cell phone, manually start
the pairing again as described on the previous page.

16 17
JIf it still does not connect, go to your phone’s
Bluetooth menu and select EasyCall from the list of
paired Bluetooth devices. Open the EasyCall Bluetooth
settings and set the “Allow automatic connection” to
“yes”.
The connection will be maintained as long as
the devices remain switched on, within a 3 meter
(10 ft.) range and the Bluetooth feature is enabled.
3.7 Testing the connection to the hearing aids
Before attaching EasyCall to a cell phone you
should do a basic function test.
JWith the EasyCall connected to a phone, dial a number
such as your voicemail box.
JThe EasyCall indicator light should turn solid blue.
3.6 Connecting to the cell phone
JSwitch EasyCall on by
pressing the call button for
2 seconds.
JAfter your phone has been paired
to EasyCall, they will automatically
connect to each other. This is
indicated by the corresponding
Bluetooth symbol on the phone and
may take up to 30 seconds.
If they do not connect automatically
JEnsure the phones’ Bluetooth feature is turned on.
JClick the EasyCall call button briey. This will manually
connect EasyCall with the cell phone (for some older
phones this may be a necessary step).
3. Getting started

18 19
JKeep the phone and EasyCall
within a 0.5 meter (20") range
while holding the EasyCall
device next to one of your
hearing aids (<10 cm / 4").
Your hearing aids switch to the phone streaming
program and you can hear the phone signal through
your hearing aids.
If you cannot hear the phone signal through your
hearing aids while the EasyCall indicator light is
solid blue, ask your hearing care professional about
the compatibility of EasyCall or EasyCall II with
your hearing aid model.
<10 cm (4")
<50 cm (20")
3.8 Setting the phones’ ringtone profile
As long as EasyCall is Bluetooth-connected to the
phone, ringtones, SMS alerts, etc., will be transmitted
via Bluetooth to EasyCall.
If EasyCall is more than 25 cm (10") away from your
hearing aids, you will not be able to hear these tones.
After your phone connected to EasyCall via Bluetooth:
JCongure your phone to play acoustic ringtones even
when connected to “Bluetooth headset”.
JAlso consider enabling the vibrating alert.
Please consult your phone’s user guide for more
information on the conguration of ringtones.
3. Getting started

20 21
4. Attaching EasyCall onto the cell
phone
To ensure EasyCall is never forgotten or lost, it should
stay securely attached onto the back of your phone.
4.1 Attaching using the Phonak hard case
For some phone models,
Phonak provides hard cases
that allow for the most
convenient placement of
EasyCall onto the phone.
Check our website on
http://www.phonak.com/easycall to see if a Phonak
EasyCall hard case is available for your phone.
JRemove the protection foil from the adhesive tape
on the hard case side.
JInsert EasyCall into the hard cases's cavity and gently
press against the adhesive lm.
JClip the hard case onto your phone.
4.2 Attaching using double-sided adhesive tape
To support virtually any cell phone shape, EasyCall is
delivered with dierent double-sided adhesive tapes.
Use one of the tapes to attach EasyCall onto the back
of your cell phone.
You may use a 3rd party hard case that ts your phone
model and attach EasyCall onto the back of the hard
case. This will ensure that your phone is not disgured
by the adhesive tape.
Before attaching EasyCall, ensure pairing and
connection to your phone was successful (see
chapter 3.5).
Finding the correct position for EasyCall
The following guidelines will help you to nd the
appropriate location for the placement of EasyCall.
Remember that EasyCall, once attached, should always
stay with your phone.

22 23
Place EasyCall
JOn the back of the phone.
JNear the bottom part to ensure the microphone
opening is close to the mouth.
JOn a solid area with no openings, such as
microphones, camera lens, speaker opening, etc.
Covering an opening may negatively inuence the
performance of the phone.
Choosing the right tape
You have received 3 dierent tape pads along with the
EasyCall.
For straight surfaces use the thin
transparent tape.
For curved surfaces use the
thicker black tape.
The gray tape holds rmer than the black tape.
Only use it if you attach EasyCall onto an
additional hard case tting your phone. It may be
impossible to remove the EasyCall from
the phone later.
4. Attaching EasyCall onto the cell phone

5 sec.
24 25
Attaching EasyCall on the phone
JEnsure to clean all dirt and grease
on the phone and EasyCall to ensure
the tape holds well.
JRemove the backing from one side
of the double-sided adhesive tape.
JCarefully align and press the tape
against EasyCall.
JRemove the second backing and
place EasyCall on the best possible
position on your phone as shown
on the two previous pages.
JGently press EasyCall
against your phone
for 5 seconds to allow
the adhesive tape to
bond.
It takes at least 20 minutes until the adhesive tape
holds well enough. Full adhesive force is achieved
after 24 hours.
4. Attaching EasyCall onto the cell phone

max.
10 cm (4")
26 27
5. Daily use
Before any phone call:
JInsert the hearing aids
into your ears correctly
and switch them on.
JEnsure EasyCall is switched
on and connected to the
cell phone as described in
chapter 3.6.
5.1 Correct holding position
The microphone opening of
EasyCall picks up your voice.
For the whole duration
of the call, hold your cell
phone (with EasyCall
attached) close to one of your
hearing aids and your mouth.
Your hearing aids will switch to the phone program
automatically during the call and when EasyCall is
within the wireless link distance.
EasyCall streams the speech signal from the cell phone
to both hearing aids simultaneously.
Within the range the cell phone can be held on the
left or right ear, or can be moved. Please note that when
moving the phone, short interruptions of the signal
might occur.
If you hear distortions in the phone signal, move
or turn the phone (with EasyCall attached) until
the signal is stable again.
The greater the surrounding noise, the closer the
EasyCall should be held to the mouth.

Call
Call
28 29
5.2 Making a call
JEnter the phone number using
the phone keypad.
JPress the dial button on the
phone.
For some older phones, it may be required to
additionally press the EasyCall call button
to manually connect EasyCall to the phone once
the call is in progress.
JHold the phone (with EasyCall attached) close to your
hearing aids as described in chapter 5.1.
Make sure the EasyCall microphone
is not covered during a phone call.
5. Daily use
5.3 Accepting a call
If there is an incoming call on your cell
phone, the EasyCall indicator light will
start to rapidly blink blue, and the phone
will vibrate or ring according to your
settings.
JPress the EasyCall call button to accept
the call.
JHold the phone (with EasyCall attached)
close to your hearing aids as described
in chapter 5.1.
Always accept the call via the EasyCall button.
Some phones will not transfer the call after
accepting the call via the phone.
See chapter 6.2 on how to switch a call between
the phone speaker and EasyCall.

30 31
5.4 Setting the phone volume during call
Use the phone’s volume buttons to adjust the phone
volume to a comfortable level.
5.5 Ending a call
End the call by pressing the EasyCall call button or via
the phone menu.
When ending the call or if EasyCall is moved out of
range, the hearing aids will automatically switch
back to the previously active hearing program. This
takes 2 to 5 seconds, depending on the hearing
aid model.
6. More detailed information
6.1 Low battery indication
If the EasyCall battery is low, the indicator light will
rapidly blink red 13 times every minute. This signals
that you should charge EasyCall.
During a call you will hear short alarm beeps through
your hearing aids every minute.
The remaining talk time after the rst low battery
indication will be approximately 60 minutes.
6.2 Transferring a call
This allows you to hand your phone over to another
person while in a call.
JPress and hold the EasyCall call button for 2 seconds
to transfer the call to the phone.
JYour hearing aids will switch back to the previously
active hearing program.
Use the phone menu to transfer back to EasyCall.
5. Daily use

32 33
6.3 Second incoming call
If your phone supports call-waiting (second incoming
call while a call is in progress on the same phone),
the EasyCall button can be used in the following way:
Short press Press and hold
(2 sec.)
1st incoming call Accept call Reject call
1st call ongoing End call Audio transfer
(toggle: EasyCall
cell phone)
2nd incoming call
(1st call ongoing)
Hold 1st call and
accept 2nd call
Audio transfer
(toggle: EasyCall
cell phone)
1st call on hold
(2nd call ongoing)
End 2nd call, return
to 1st call
Audio transfer
(toggle: EasyCall
cell phone)
Back to 1st call End 1st call Audio transfer
(toggle: EasyCall
cell phone)
All other 3-way calling options must be controlled by
the cell phone menu.
6.4 Deleting paired Bluetooth devices
If you encounter issues with one of the paired devices,
consider deleting the pairings from EasyCall.
Deleting the pairing of Bluetooth devices removes
the ability to connect to any previously paired
Bluetooth device.
JPress and hold the EasyCall call button for 20 seconds,
until it stops rapidly blinking blue.
JDelete the EasyCall pairing entries on your cell phone
before any re-pairing.
JRepeat the pairing procedure as described in
chapter 3.5.
6. More detailed information

34 35
6.5 Removing EasyCall from the phone
If at some point you wish to remove EasyCall from a
phone, proceed as follows.
The thin transparent tape can be easily removed by
pulling the transparent strap.
The thicker tape can only be removed by gently
levering EasyCall from the phone.
Be careful not to scratch or break the phone or
EasyCall.
For any problems not listed in this user guide, please contact
your hearing care professional.
Causes
EasyCall is unresponsive or there is no indicator light when
switching On.
JEasyCall may be completely
discharged.
I see a rapidly blinking blue indicator light on the EasyCall.
JEasyCall has never been
paired and is always in
pairing mode.
During Bluetooth pairing my other device is prompting
for a code, what do I have to enter?
JThe pairing code is
required for the initial
coupling of EasyCall
with your Bluetooth
device.
What to do
JCharge for at least 1 hour.
JComplete the pairing as
described in 3.5.
J Enter "0000" (four zeros)
when prompted for a code.
7. Troubleshooting
6. More detailed information

36 37
Causes What to do
JEnsure Bluetooth is enabled
according to your phone’s user
guide.
J1. Disable the Bluetooth
functionality in your phone
and turn it on again.
2. Restart EasyCall by
switching it o and then on.
The Bluetooth functionality
will be automatically
reactivated.
3. Activate EasyCall by
selecting it in the phone’s
Bluetooth menu.
JFollow the pairing process in
this guide.
JEnable the acoustic ringtones
and the vibrating alert on
your phone during Bluetooth
connection.
The phone is ringing but the indicator light is not blinking blue
and there is no ringing signal through the hearing aids.
JBluetooth is disabled in the
phone.
JEasyCall and your phone are
not connected to each other.
JEasyCall is not paired
to the phone.
JRingtone signals are usually
not heard through EasyCall
due to 25 cm (10") streaming
distance.
Causes What to do
The volume of the phone conversation is too loud or too quiet.
JDierent phones have dierent
outputs.
I have interruptions while my audio streaming is active.
JEasyCall is too far away
from the hearing aids while
streaming.
I have diculties understanding the phone conversation in a
noisy environment.
JThe phone volume is too low.
JYour hearing aid microphones
are set too high - default
streaming program is not
optimal.
JUse the phone buttons to
change the volume.
JHold the phone with EasyCall
within 10cm (4") to one of
your hearing aids.
JUse the phone volume button
to increase the phone volume.
JPlease ask your hearing care
professional to ne-tune your
hearing aids.
7. Troubleshooting

38 39
Causes What to do
During a phone call the other party has diculty hearing me.
JEasyCall microphone
opening may be covered.
JThe surrounding noise may
be too loud.
I started the music player on the phone but cannot hear music
through the EasyCall connection.
JAudio streaming other than
phone call is not supported.
When doing a Skype video call, I get audio interruptions.
JThe maximal distance of
EasyCall to the hearing aids is
25 cm (10"). Looking at the
screen at the same time is not
possible.
JMake sure the microphone
opening is not covered by part
of your body, clothing
or dirt and debris.
JBring EasyCall closer to your
mouth.
JSuggest to your callers that
they increase the phone
volume.
JFor music streaming use
Phonak ComPilot or ComPilot
Air streamers.
JSkype and other VoIP
technologies can be used
for speech calls. Switch
o the Video mode.
Causes What to do
Can EasyCall only be used by cell phones?
JEasyCall can connect any device
supporting headset (HSP) or
hands-free (HFP) Bluetooth-
proles.
JIt can also support Bluetooth
enabled cordless phones or
tablets.
Must EasyCall be attached to the cell phone to operate it?
JThe link between EasyCall and
the cell phone is based on
Bluetooth wireless technology.
JThe maximum distance to the
cell phone is 3 meters (10ft.).
The charging time is longer than usual.
JThe device is being used during
charging.
JThe charger is not providing
enough charging current.
JWhatever the connected
device you must keep the
maximal distance of 25 cm
(10") between EasyCall and
your hearing aids during a
call.
JTo ensure EasyCall is always
ready to use, never forgotten
or lost, it is recommended to
leave it attached to the phone.
JCharging during use is
possible, although this
increases the charging time
by 30%.
JOnly use chargers approved by
Phonak.
7. Troubleshooting