Pitney Bowes J640 Service manual

8Pitney Bowes
Shipping and Weighing Systems
Model J640 /J641
Pro-MarkPrinter
Operator's Handbook
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SV60253 Rev. D 11/96 @1995Pitney Bowes, Inc. All Rights Reserved.

Each product and program carries a respective written
warranty, the only warranty on which the customer can rely.
Pitney Bowes reserves the right to make changes in the
product and the programs and their availability at any time and
without notice. Although Pitney Bowes has made every effort
to provide complete and accurate information in this manual,
Pitney Bowes shall not be liable for any omissions or
inaccuracies. Any update will be incorporated in a later edition
of this manual.
WARNING
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CANADIAN D.C.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le present appareil numerique n'emet pas de bruits radioelectriques
depassant les limites applicables aux appareils numeriques de la classe
A prescrites dans Ie Reglement sur Ie brouillage radioelectrique edicte
par Ie ministere des Communications du Canada.
Trademarks
J640isa trademarkof PitneyBowes,Inc.

Preface
This manual contains information about the printer’s
✦features and functions
✦general operation
✦procedures for maintenance and troubleshooting.
You can also obtain an optional programmer’s manual (Pitney
Bowes form number SV60255).
i

Terms to Know –––––––––––––––––––––––––––––––––––––––––––––
continuous mode Print mode in which a format and data with a
specific quantity are sent to the printer to be
printed in one continuous strip.
download (send) Transmission of data from the host to your
printer.
format Data stream that contains the specific label
design for printing data.
host Pitney Bowes device that the printer is
connected to.
label data Data stream that contains the actual data
printed on a label.
non-peel mode Feed mode in which the printer prints and
dispenses labels without peeling them from the
backing paper.
on-demand mode Print mode in which the printer prints and
dispenses one label at a time.
peel mode Feed mode in which the printer prints and
dispenses one peeled label at a time.
online Direct communication between a computer and
the printer.
System
Administrator Individual responsible for creating and downloading data streams.
trigger Button used to feed and print labels, clear
errors, and print a test label.
J640 Operator’s Handbook
ii

Table of Contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Connecting the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Connecting the Communications Cable . . . . . . . . . . . . . . . 1–3
Communication Values . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Loading Ribbon and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Reloading a Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . 2–4
Loading Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Loading for Peel Mode . . . . . . . . . . . . . . . . . . . . . . 2–7
Loading for Non-Peel Mode . . . . . . . . . . . . . . . . . .2–11
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Printing in On-Demand Mode . . . . . . . . . . . . . . . . . . . . . . . 3–1
Canceling a Print Job . . . . . . . . . . . . . . . . . . . . . . . 3–2
Printing in Continuous Mode . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Using the Tear Bar . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Interrupting a Print Job . . . . . . . . . . . . . . . . . . . . . . 3–4
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Clearing Label Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
iii

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Label Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Ordering Service and Supplies . . . . . . . . . . . . . . . . . . . . . . 6–2
J640 Operator’s Handbook
iv

Chapter 1. Installation
This printer is a tabletop, online-only unit used to print labels.
A Pitney Bowes service representative should have installed
the printer for you, but the following information is provided for
reference.
Power Supply ––––––––––––––––––––––––––––––––––––––––––––––
The printer is shipped with an internal power supply that is
universal for all input power sources.
✦Voltage range: 90–260v
✦Frequency range: 50–60Hz
1-1

Connecting the Power Cord ––––––––––––––––––––––––––––––––––
Before you plug or unplug the power cord, turn the printer off.
To connect the power cord:
1. Turn the printer off. (I) indicates on and (O) indicates off.
2. Turn the printer as shown.
3. Insert the power cord into the socket as shown below.
4. Plug the other end of the power cord into a grounded
electrical outlet of the correct voltage.
WARNING: The power supply cord is intended to serve as the
disconnect device. The socket-outlet shall be
near the equipment and shall be easily accessible.
Power Cord
Socket
On/Off
Switch
J640 Operator’s Handbook
1-2

Connecting the Communications Cable ––––––––––––––––––––––––
Before receiving data, you must connect the communications
cable to the host and to the printer. Connect the
communications cable to your communications port as shown
below.
Communications
Port
Communications
Cable
Chapter 1. Installation
1-3

Communication Values –––––––––––––––––––––––––––––––––––––
In order for your printer to communicate with your host, you
must make sure the communication values are set to the same
values. Here are the default values with which the printer is
shipped:
These are not field-changeable in the printer.
✦Baud: 9600
✦Word Length: 8-bit data frame
✦Stop Bits: 1-stop bit
✦Parity: none
✦Flow Control: DTR
If you have any questions regarding your printer, contact our
National Diagnostic Center at 1-800-537-2488.
J640 Operator’s Handbook
1-4

Chapter 2. Loading Ribbon and Supplies
Before loading ribbon or labels, you must open the printer:
1. Insert your fingers into the depression beneath the face
plate and pull up.
Face Plate
2-1

2. Pull the label guide forward and down as shown.
3. Push the printhead assembly toward the rear of the printer
until it opens completely.
Label Guide
Supply Holder
Ribbon Cassette
Front View
Rear View Printhead
Assembly
J640 Operator’s Handbook
2-2

4. To close the printer, push the printhead assembly toward
the front of printer, close the label guide and latch the face
plate into place.
Loading Ribbon–––––––––––––––––––––––––––––––––––––––––––––
To load the ribbon cassette into the printer:
1. Open the printer and remove the ribbon cassette.
2. Slide a new ribbon cassette onto the printhead assembly
until it slips into place.
3. Close the printer.
Make sure the ribbon is wound tightly inside the cassette
before you close the printer. See "Reloading a Ribbon
Cassette" to wind the ribbon. Always change the ribbon when
you load a new roll of labels.
Ribbon Cassette
Printhead Assembly
Chapter 2. Loading Ribbon and Supplies
2-3

Reloading a Ribbon Cassette–––––––––––––––––––––––––––––––––
To reload your ribbon, remove the ribbon cassette from the
printer and follow these steps:
1. Locate the end of the cassette with the two latches.
Locate the International Symbols for opening and closing.
( )indicates the cassette is locked (closed). ( )indicates the
cassette is unlocked (open).
2. Rotate both latches until they snap into the unlocked
position.
3. Lift off the half of the cassette without the latches and set it
aside.
4. Remove the used ribbon and take-up reel and discard.
Open a package of new ribbon.
Take-up
Reel
Teeth End of
Take-up Reel
Latch
Gear
Ribbon
Roll
Spool
Foam
Washer
Latch
J640 Operator’s Handbook
2-4

DO NOT wrinkle or crush the ribbon.
5. With the teeth end of the take-up reel facing down, place
the ribbon roll on the spool with the foam washer (on the
half of the cassette with the latches).
6. Feed the ribbon around the guides and place the take-up
reel onto the shorter spool.
7. Twist the ribbon roll back and forth as you firmly push it
down until it is seated on the spool.
Do not force the ribbon roll down onto the spool; you could
damage the foam washer. Also, make sure the preprinted side
of the ribbon faces out. Make sure the latches are still in the
unlocked position ( ) before fitting the two halves of the
cassette together.
Take-up
Reel
Teeth End of
Take-up Reel
Latch
Gear
Ribbon
Roll
Spool
Foam
Washer
Latch
Chapter 2. Loading Ribbon and Supplies
2-5

8. Replace the other half of the cassette. The two halves
should fit together completely.
9. Rotate the latches until they click into the locked
position ( ).
10. Check to make sure that the ribbon is loaded correctly and
that the ribbon is wound tightly inside the cassette. Turn
the gear counterclockwise with your fingers until the black
portion of the ribbon is exposed.
11. If the ribbon does not advance, or if it is hard to turn the
gear, repeat the loading procedure.
Loading Supplies –––––––––––––––––––––––––––––––––––––––––––
We recommend you use Pitney Bowes label stock. For label
sizes, see Chapter 6, "Specifications and Accessories."
You can load your supplies to
✦peel
✦not peel.
Refer to the following sections for information on loading for
peel and non-peel modes.
J640 Operator’s Handbook
2-6

Loading for Peel Mode
Peel mode separates labels from the backing paper. The
printer default is on-demand.
Before loading labels, make sure the label path is clean. See
Chapter 4, "Care and Maintenance."
To load your labels:
1. Open the printer.
2. Use the handles on the sides of the supply holders to
spread the supply holders apart to the width of your supply.
Supply
Holder
Supply
Holder
Handle
Chapter 2. Loading Ribbon and Supplies
2-7

3. Insert the roll of labels between the supply holders inside
the printer.
4. Use the handles on the supply holders to press the supply
holders together until they fit snuggly against the supply roll.
Make sure the supply holders are pressed against the supply
roll. Also, make sure the supply roll turns freely in the supply
well.
5. When using continuous label stock, remove a few inches of
labels from the backing paper. Cut away the labels, leaving
the backing paper attached to the roll. Be sure the labels
have a square, straight edge. Feed the backing paper over
the peel bar and through the lower opening of the label
guide. Make sure the leading edge of the label is one inch
to two inches behind the black platen roller. Otherwise, the
ribbon can be pulled out along with the labels, causing a
jam.
When loading die-cut label stock, remove a few inches of
labels from the backing paper. Feed the backing paper
over the peel bar and through the lower opening of the label
guide.
Peel
Bar
Supply
Holder
Supply
Lower
Opening
Spacer
Pinch
Rollers
Label
Guide
Upper
Opening
J640 Operator’s Handbook
2-8

Make sure the leading edge of the label is one to two
inches behind the black platen roller. Otherwise, the ribbon
can be pulled out along with the labels, causing a jam.
Do Not attempt to reload the backing paper into the printer.
The backing paper should continue to dispense from the front
of the printer, and be manually removed every few labels.
6. Keep light tension on the label strip while lifting the back of
the printhead assembly.
Lower Opening
in Label Guide
Label Guide
Rear View
Printhead
Assembly
Front View
Chapter 2. Loading Ribbon and Supplies
2-9

7. Close the printer.
Make sure the ribbon is wound tightly inside the ribbon
cassette before you close the printer. See "Reloading a
Ribbon Cassette" to wind the ribbon.
8. Turn the printer on.
9. Wait until the LED flashes one time (about five seconds)
and then press the trigger. The printer calibrates the label
strip for printing. When you print, labels peel automatically
through the upper opening in the label guide and the
backing paper exits out the lower opening.
The LED slowly alternates flashing amber and green to
indicate the printer is out of labels. When this happens, load a
new roll of labels and change the ribbon. Always change the
ribbon when you change label rolls.
Label
Guide
Lower
Opening
Upper
Opening
Trigger LED
J640 Operator’s Handbook
2-10