Pitney Bowes DP40S Manual

Operator Guide
DP40S
Color Printer

SV62531 Rev. B
©2010 Pitney Bowes Inc.
Due to publication lead times and continuing product development, this manual may not reflect final product release
configurations and recommended service procedures. Equipment and material specifications as well as performance
features are subject to change without notice. Available product features may vary, depending on machine model, system
software level and system setup. Some product features may be country specific.
Postage By Phone and E-Z Seal are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is a
registered trademark of the United States Environmental Protection Agency. Other company names, products or services
mentioned herein may be protected by trademarks, registered trademarks or service marks and are the property of their
respective owners.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any
type or transmitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.

iSV62531 Rev. B
Table of Contents
Chapter 1 - Introduction
Safety ......................................................................................... 1-1
Features...................................................................................... 1-2
Important Notes .......................................................................... 1-2
System Components ................................................................. 1-3
The Control Panel....................................................................... 1-4
Buttons and Lights ................................................................ 1-4
Display Panel Messages ...................................................... 1-6
Using the Menus................................................................... 1-7
Trays and Stackers..................................................................... 1-8
Tray 1.................................................................................... 1-8
MP Tray/Envelope Feeder .................................................... 1-8
Face-Down Stacker .............................................................. 1-8
Face-Up Stacker................................................................... 1-9
Software Supplied..................................................................... 1-10
Paper Advice............................................................................. 1-10
Paper Input and Output Information ......................................... 1-11
Compliance Information............................................................ 1-11
Specifications............................................................................ 1-12

ii SV62531 Rev. B
Table of Contents
Chapter 2 - Getting Started
Printer Location........................................................................... 2-1
Opening and Closing the Top Cover........................................... 2-1
Turning the Printer On and Off.................................................... 2-2
Changing the Display Language................................................. 2-2
Loading Tray 1 ............................................................................ 2-3
Loading MP Tray/Envelope Feeder ............................................ 2-4
Checking the Current Settings.................................................... 2-5
Interfaces and Connections........................................................ 2-5
Connecting the Parallel Interface.......................................... 2-5
Connecting the USB Interface .............................................. 2-6
Connecting the Network Interface ........................................ 2-6
Assigning an IP Address to your Printer ..................................... 2-7
Windows Installation................................................................... 2-7
Important Note about Windows Drivers ................................ 2-7
Choosing Which Driver to Install........................................... 2-7
TCP/IP Driver Installation...................................................... 2-8
Using the LPR Printer Utility to Discover the Printer............. 2-8
USB Driver Install ................................................................. 2-9
Print a Test Page................................................................... 2-9
Parallel (LPT1) Driver Install............................................... 2-10
Print a Test Page................................................................. 2-10
Macintosh Installation ............................................................... 2-10
Activating Optional Hardware ................................................... 2-11
Setting Default Software Options.............................................. 2-12
Installing Additional Utilities ...................................................... 2-13
Media Selection when Printing ................................................. 2-13
Chapter 3 - Consumables and Maintenance
Checking Usage ......................................................................... 3-1
Replacement Indications ............................................................ 3-1
Ordering Consumable Items....................................................... 3-1
Replacing Consumables............................................................. 3-2
Installing a Replacement Toner Cartridge................................... 3-2
Installing a Replacement Image Drum........................................ 3-3
Installing a Replacement Fuser .................................................. 3-4
Installing a Replacement Image Belt .......................................... 3-5
Cleaning the LED Heads ............................................................ 3-7
Cleaning the Printer Case........................................................... 3-7
Cleaning the Paper Feed Rollers................................................ 3-8

SV62531 Rev. B iii
Table of Contents
Chapter 4 - Troubleshooting
Paper Jams................................................................................. 4-1
Tray 1 Side Cover ................................................................. 4-1
MP Tray Side Cover.............................................................. 4-2
Top Cover ............................................................................. 4-2
Check Duplex Unit, Paper Jam............................................. 4-4
Avoiding Paper Jams.................................................................. 4-5
Unsatisfactory Printing................................................................ 4-6
Appendix A - Display Panel Messages
Messages ...................................................................................A-1
Appendix B - Menu System
Menu Structure ...........................................................................B-1
Configuration ........................................................................B-2
Page Count...........................................................................B-2
Supplies Life .........................................................................B-2
Network 10/100/1000 Base T ...............................................B-3
Paper Size in Tray ................................................................B-3
System..................................................................................B-4
Configuration Example .........................................................B-4
Print Information .........................................................................B-5
Print Secure Job .........................................................................B-5
Menus.........................................................................................B-6
Tray Configuration ................................................................B-6
System Adjust .......................................................................B-9
Menus Examples ................................................................B-12

iv SV62531 Rev. B
Table of Contents
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1-1SV62531 Rev. B
1 • Introduction
Follow the normal safety precautions for all office equipment:
• Use only Pitney Bowes approved supplies, in particular aerosol dusters.
Improper storage and use of aerosol dusters or flammable aerosol
dusters can cause an explosive-like condition that could result in
personal injury and/or property damage. Never use aerosol dusters
labeled flammable and always read instructions and safety precautions
on the duster label.
• To obtain supplies, please contact our Supply Line™ to place orders.
Material Safety Data Sheets can be obtained on the web or from
our Supply Line™. Refer to the Contact Information List for more
information.
• Use the power cord supplied with the machine and plug it into a properly
grounded wall outlet located near the machine and easily accessible.
Failure to properly ground the machine can result in severe personal
injury and/or fire.
• Avoid touching moving parts or materials while the machine is in use.
Keep hands, loose clothing, jewelry and long hair away from all moving
parts.
• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by properly
trained service personnel. Immediately report to service any damaged or
non-functioning components that renders the unit unsafe.
• Place the unit in an accessible location to allow for proper venting of the
equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting the
machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Avoid using wall outlets that are controlled by wall switches, or shared
with other equipment.
• Do not route the power cord over sharp edges or trap between furniture.
• Ensure there is no strain on the power cord and that it does not become
jammed between the equipment, walls or furniture.
• Be certain the area in front of the wall receptacle into which the machine
is plugged is free from obstruction.
• Before clearing a stoppage, be sure machine mechanisms come to a
stop.
• When removing stalled material, avoid using too much force to protect
against minor personal injury and damaging equipment.
• To prevent overheating, do not cover any vent openings.
Safety

1-2 SV62531 Rev. B
1 • Introduction
• Operation of this equipment without periodic maintenance will inhibit
optimum operating performance and could cause the equipment
to malfunction. Contact your machine supplier for required service
schedule.
• Use this equipment only for its intended purpose.
• Always follow the specific occupational safety and health standards for
your workplace.
These instructions explain how to use the Pitney Bowes Digital Envelope
printer. Please spend a few moments reading through them; understanding
what the system does and how it does it will keep problems to a minimum
and help you get the best performance from it.
This printer has been developed by Pitney Bowes in partnership with
Xanté Corporation. There are reference documents on the supplied
CD-ROM which refer to the "Ilumina" printer. All such references are
equally relevant to this Pitney Bowes Digital Envelope printer.
This guide describes all available features. The availability of the
features will depend on your model, options purchased and your country
requirements. Inclusion within this guide does not guarantee availability of a
particular feature within your country.
Important
notes
• Up to 36 pages per minute in full color for fast printing of high impact
color presentations and other documents.
• Up to 40 pages per minute in black and white for fast and efficient
printing of all general purpose documents not requiring color.
• 600 x 1200 dpi (dots per inch) print resolution for high quality image
production showing the finest detail .
• MultiBit technology produces smoother gradations of color to lend
photographic quality to your documents.
• Single Pass Color Digital LED technology for high speed processing of
your printed pages .
• 10/100/1000 BaseT network connection lets you share this valuable
resource among users on your office network.
• USB 2.0 and parallel (IEEE-1284) interfaces.
• PCL, PS, IBM PPR, Epson FX emulations .
• Automatic two-sided (duplex) printing for economical use of paper and
compact printing of large documents.
• 40GB hard disk drive enables job spooling and verified printing.
• Standard 1 GB memory.
Features
Safety

SV62531 Rev. B 1-3
1 • Introduction
System
Components
1 2 3 4
1. Conveyor Stacker (face-up stacker)
2. Control panel
3. Top cover handle
4. Top cover (face-down stacker)
5. MP (Multi-purpose) tray/Envelope
Feeder
6. Tray 1 (paper tray)
7. Power (On/Off) Switch
8. Optional Duplex Unit
9. Feeder Connector
10. Face Down Cover
11. Network Interface Connector
5
7
8
6
9
11
12
13
14
15
16
17 18 19
20 21
22
12. Parallel Interface Connector
13. Conveyor Connector
14. USB Interface Connector
15. Power Connector
16. LED Print Heads
17. Fuser Unit
18. Cyan (C) Imaging Drum and Toner Cartridge
19. Magenta (M) Imaging Drum and Toner Cartridge
20. Yellow (Y) Imaging Drum and Toner Cartridge
21. Black (K) Imaging Drum and Toner Cartridge
22. Drum Basket Handle
10

1-4 SV62531 Rev. B
1 • Introduction
The Control
Panel
The control panel can be swiveled
to 90° (maximum) upwards from its
base position as required for ease
of use.
Buttons and Lights
The parts of the control panel are identified and briefly explained as follows:
Shutdown/Restart button
Hold down for more than 2 seconds for a soft shutdown.
You can then press this button again for a restart or use the Power switch to
turn off the printer completely.
Ready light
On: indicates ready to print
Flashing: indicates processing print data
Off: indicates unable to receive data (offline)
Attention light
Off: indicates normal operation
Flashing: indicates error(s) present but printing can continue
On: indicates error(s) present and printing cannot continue
Display panel
Displays status and setup information for the printer and user help
information in your chosen language.
MENU
BACK ENTER ON LINE CANCEL
HELP
ATTENTION
READY
SHUT DOWN
/ RESTART
Digital Envelope printer

SV62531 Rev. B 1-5
1 • Introduction
Up-arrow button
Enters menu mode and enables upward movement through the displayed
list of menu items.
Down-arrow button
Enters menu mode and enables downward movement through the
displayed list of menu items.
Back button
Returns to the previous higher level menu item.
Enter button
Enters menu mode and selects the menu item highlighted in the display
panel.
Online button
Switches between online (printer ready to receive data) and offline (printer
not ready to receive data).
Cancel button
Cancels current print job.
Help button
Provides additional textual or image data to supplement what is displayed
on the display panel.
Fuser Temp
This control adjusts the fuser temperature. It should normally be left at the
mid setting. If toner is not being correctly 'fixed' to thick material, increasing
the fuser temperature slightly might correct the problem.
Conveyor Speed
This setting can normally be left at the mid position. However, for extremes
of short or long material, adjusting the conveyor speed might be necessary
to provide good stacking on the conveyor.
MP Tray/Envelope Feeder up/down switch (below panel)
This switch raises and lowers the MP Tray/Envelope Feeder deck to allow
material loading.
FUSER
TEMP
CONVEYOR
SPEED
The Control
Panel

1-6 SV62531 Rev. B
1 • Introduction
Display Panel Messages
There are four types of display panel messages which are explained below.
A list of messages you may see is given in Appendix A of this guide.
1. Status Information
Status information is associated with three printer states:
• In the Information state, such as idling or printing, the printer is able to
process print jobs.
• In the Warning state, the printer has encountered some minor problem
but is still able to process print jobs.
• In the Error state, the printer has encountered a problem and cannot
continue printing until the user has intervened and removed the cause of
the trouble.
The top two lines of the display panel show the printer status. The bottom of
the display panel normally shows a bar chart of the toner usage.
2. Menu (Functions) Information
There are three types of menu (functions) information:
• User menus: accessed by pressing the Enter button, Up-arrow button, or
Down-arrow button on the control panel. These menus are available to
the general user to make various settings that are used in the running of
the printer.
• Boot menu: accessed by pressing the Enter button for more than 2
seconds while turning on the printer power supply (including Restart).
Available to administrator level users (default password is aaaaaa).
Restricts the changes that general users can make via the user menus.
• System maintenance menu: accessed by pressing the Up-Arrow, Down
Arrow, and Help buttons together for more than 2 seconds while turning
on the printer power supply (including Restart). Available to support staff
to allow printer configurations and special functions to be set.
3. Configuration Information
Configuration information displays printer configuration information such as
internal firmware versions.
Menu options at each level can be scrolled through by moving the highlight
with the Up-arrow/Down-arrow buttons and a highlighted option at that level
can be selected by pressing the Enter button. When the lowest level menu
has been selected, you can change the setting for that menu by selecting
the required highlighted value from a list or by entering a numeric value. In
other cases, you can display or print configuration information.
4. Help Mode
When an error has occurred, press the Help button. Information displays
that will help you correct the error.
Trays and
Stackers

SV62531 Rev. B 1-7
1 • Introduction
Using the Menus
Menu details are given in “Appendix B — Menu System” for reference.
The Enter, Up-arrow, Down-arrow and Back buttons are used to move
through the printer menus. You can adjust settings (e.g. set the paper
size for Tray 1) or view information (e.g. how much is left of a selected
consumable).
Many of these menu settings can be, and often are, overridden by settings
in the print drivers. However, several of the driver settings can be left at
“printer Setting,” which will then default to the settings entered in the front
panel menus.
The steps involved in using the menus are typically as follows:
1. Ensure that the display panel indicates that the printer is ready to print.
2. Enter User menu mode by pressing either the Enter button or the Up-
arrow or Down-arrow button and press the latter two repeatedly until the
desired menu is highlighted in the displayed list.
3. Press the Enter button to select this menu.
4. Press the Up-arrow or Down-arrow buttons repeatedly until the desired
item is highlighted.
5. Press the Enter button to select this item.
6. Press the Up-arrow or Down-arrow buttons repeatedly until the desired
Value is highlighted.
7. Press the Enter button to select this Value. (If you are setting a
parameter, ensure that an asterisk (*) appears beside the selected
parameter Value.)
8. Press the Online button to exit menu mode and return to the ready to
print status.
Refer to “Chapter 2 - Getting Started” and to “Appendix B - Menu System”
for examples of using the menus.
The Control
Panel

1-8 SV62531 Rev. B
1 • Introduction
Tray 1
Tray 1 is the standard blank paper input tray and can hold up to 530 sheets
of 20 lb. (75 g/m²) paper.
Tray 1 can handle 20 -56 lb. (75 - 216 g/m²) paper.
If you have identical paper stock loaded in the MP Tray, you can have the
printer automatically switch to that other tray when the current tray runs
out of paper. This function can be enabled by driver settings when printing
from a Windows application or by a menu setting when printing from other
applications.
MP (Multi-purpose) Tray/Envelope Feeder
The multi-purpose tray is used for media sizes not handled by the standard
trays, heavier media weights and special media such as envelopes.
The multi-purpose tray can handle the same sizes as the standard trays but
in weights from 20 - 102 lb. (75 - 385 g/m²). For very heavy paper stock,
use the conveyor/face-up paper stacker. This ensures that the paper path
through the printer is almost straight.
The multi-purpose tray can feed paper from 5-1/8" (130.2 mm) to 13" (330.2
mm) wide, and from 4-1/8" (104.8 mm) to 22" (558.8 mm) long/high.
The media should be loaded print side up and top edge into the MP Tray. Do
not use the duplex (two-sided printing) function for envelopes.
Face-Down Stacker
The face-down stacker on the top of the printer can hold up to 500 sheets of
22 lb. (80 g/m²) standard paper, and can handle paper stocks from 20 -56 lb.
(75 – 216 g/m²). Pages printed in reading order (page 1 first) will be sorted
in reading order (last page on top, facing down).
Conveyor/Face-Up Stacker
The face-up stacker will eject the printed pages onto the conveyor. The
Trays and
Stackers
Face down stacker

SV62531 Rev. B 1-9
1 • Introduction
This feature provides automatic two-sided printing on plain paper fed from
Tray 1 or the MP Tray.
Applicable paper weights are 20 - 50 lb. (75 – 188 g/m²).
Applicable paper sizes are:
A6 A4LEF B4
A5 Letter Tabloid
B5 LetterLEF Tabloid Extra
B5LEF Legal 13" A3
Executive Legal 13.5" A3 Wide
A4 Legal 14" A3 Nobi
Optional Duplex
Unit
number of pages is variable based on the size of the media.
This stacker can be used for any material, but always use it and the multi-
purpose tray for envelope printing and paper stocks heavier than 56 lb. (216
g/m²).
Output onto the conveyor
Trays and
Stackers

1-10 SV62531 Rev. B
1 • Introduction
Utility and Document CD:
• Contains drivers, utilities and network software.
• Contains documentation in electronic form to describe how to use the
printer for day-to-day tasks.
Your printer will handle a variety of print media, including a range of paper
weights and sizes, transparencies, labels and envelopes. This section
provides general advice on choice of media, and explains how to use each
type.
The best performance will be obtained when using standard weight 20 - 24
lb. (75– 90 g/m²) paper designed for use in copiers and laser printers/Digital
Envelope printers. For example, a suitable type is HammerMill® Laser Print,
Radiant White 24 lb. US Bond.
Use of heavily embossed or very rough textured paper is not
recommended.
Pre-printed stationery can be used, but the ink must not offset when
exposed to the high fuser temperatures used in the printing process.
Using pre-printed stationary that does not meet this criteria can
cause non-warranty fuser and/or consumable damage.
Envelopes should be free from twist, curl or other deformations. The glue
should remain intact when subjected to hot roll pressure fusing used in this
type of Digital Envelope printer. Use window envelopes designed for use in
copiers and laser printers.
Use of envelopes that do not meet this criteria can cause non-
warranty fuser and/or consumable damage.
Transparencies should be of the type designed for use in copiers and laser
printers/ Digital Envelope printers. In particular, avoid non heat-resistant
office transparencies designed for use by hand with marker pens. These will
melt in the fuser and cause damage.
Use of transparencies that do not meet this criteria can cause non-
warranty fuser and/or consumable damage.
Labels should be of the type recommended for use in copiers and laser
printers/Digital Envelope printers, in which the base carrier page is entirely
covered by labels.
Other types of label stock may damage the printer due to the labels peeling
off during the printing process.
Suitable types of labels are Avery White Laser Label types 7162, 7664,
7666 (A4), or 5161 (Letter)
Use of labels that do not meet this criteria can cause non-warranty
fuser and/or consumable damage.
Software
Supplied
Paper Advice

SV62531 Rev. B 1-11
1 • Introduction
Paper Input
and Output
Information
The following table gives advice on which input tray to use and which output
stacker to use for a variety of common material.
Type Size Weight Input/Output
Plain Paper Letter, Legal 13,
Legal 13.5, Legal
14, Executive,
Tabloid, Tabloid
Extra, A3, A3 Nobi,
A3 Wide, A4,
A5, A6, B4, B5
up to 80 lb. (216 g/m²)
NOTE: 50 lb. (188 g/m²)
maximum for duplex
Any Tray
over 80 lb. (216 g/m²) MP Tray
Any Stacker
Postcard Tray 1, MP Tray
Face-up Stacker
Envelope All sizes within
printer specification
MP Tray
Face-up Stacker
Labels Letter, A4, B5 MP Tray
Face-up Stacker
Transparencies
Glossy Paper
Letter, A4 Any Tray
Face-up Stacker
United States
NOTE: This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may
cause interference to radio communications. Operation of this equipment in
a residential area is likely to cause interference in which case the user will
be required to correct the interference at his own expense.
CAUTION: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
WARNING: This is a Class A product. In a domestic environment this
product may cause radio interference in which case the user may be
required to take adequate measures.
Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Compliance
Information
It is certified that the system complies with all applicable
Directives of the European Union.
For a formal Declaration of Conformity please contact
Compliance Engineering. Contact information is given on a
separate document supplied with your system.

1-12 SV62531 Rev. B
1 • Introduction
Specifications Item Specification
Dimensions 91-3/4" (2330 mm) W x 24-1/2" (620 mm) D x 18-1/4"
(462 mm) H (includes feeder and stacker)
Weight approx. 159 lbs. (69 kg), printer only
Print speeds up to 60 ppm (envelopes)
up to 36 ppm color, 40 ppm monochrome paper sheet
printing
Resolution 600 x 1200 dpi
Emulations PCL 5c, PCL XL 2.1, PS, IBM PPR, Epson FX
Memory 1 GB standard
Paper input Tray 1: 530 sheets, Letter size, 24 lb. (75 g/m2)
MP Tray (Feeder): 1000 #10 Envelopes or 5000 sheets
Paper weight 20 - 102 lb. (75 - 385 g/m²).
Duplex 20 - 50 lb. (75 -188 g/m²)
Paper output Face-down stacker: 500 sheets
Face-up stacker: Universal Conveyor
Interfaces Parallel, USB 2.0, 10/100/1000 BaseT
Duty cycle 150,000 pages/month maximum
Power rating 110-127Vac, 50/60Hz, 10A
Power
consumption
Operating: 1,500 W maximum, 750 W typical
Standby: 1,300 W maximum, 200 W typical
Power save: <45 W
Operating
environment
Operating: 50°F (10°C) to 90°F (32°C), 20 – 80% RH
Off: 32°F (0°C) to 109°F (43°C), 10 – 90% RH
Noise level Operating: 53 dBA maximum
Standby: 40 dBA maximum
Power save: 40 dBA maximum after 30 mins.

2-1SV62531 Rev. B
2 • Getting Started
This chapter provides information to help you get started with using your
Pitney Bowes digital envelope printer.
Check that you have sufficient space for access around and above your
printer.
Printer Location
28" (70cm)
40" (100cm) front clearance
24" (61cm)
Opening and
Closing the
Top Cover
To open the top cover, squeeze the top cover handle to release the catch
and raise the cover.
To close the top cover, push gently until the cover stops midway and then
push again to close the cover completely. Ensure that the cover is securely
closed but do not slam the cover.
Opening Top Cover
Top Cover Open
58" (147cm)
8" (20cm) rear clearance

2-2 SV62531 Rev. B
2 • Getting Started
Turning the
Printer On and
Off
Turning On
If the display panel shows that you can either turn off or restart the printer,
press Shutdown/Restart to turn on the printer.
If the printer is turned off (no power), use the On/Off switch to turn it on.
Turning Off
Hold down the Shutdown/Restart button on the control panel for at least 2
seconds to start the shutdown process.
When the display panel shows that you can either turn off or restart the
printer, use the On/Off switch to turn it off.
On/Off Switch
Shutdown/Restart
Changing
the Display
Language
English is the default language used by your printer to display messages
and report printing status. If required, this can be changed using the Front
Panel Language Tool located on the installation CD.