Planet Networking & Communication IP-1000PT User manual

High Definition PoE/Non-PoE
IP Phone
IP-1000PT/VIP-1000T

High Definition PoE/Non-PoE IP Phone
VIP-1000PT/VIP-1000T
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Copyright
Copyright (C) 2015 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology. This User’s
Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying
hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic
medium or machine-readable form by any means by electronic or mechanical including photocopying, recording, or
information storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the
prior written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and
makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any
inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part
of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual.
PLANET makes no commitment to update or keep current the information in this User’s Manual, and reserves the right
to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time
without notice.
If user finds information in this manual that is incorrect, misleading, or incomplete, we would appreciate user comments
and suggestions.
CE Mark Warning
This is a class B device. In a domestic environment, this product may cause radio interference, in which case the user
may be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Standby mode operation. For energy saving, please remove the DC-plug
or push the hardware Power Switch to OFF position to disconnect the device from the power circuit.
Without removing the DC-plug or switching off the device, the device will still consume power from the power circuit. In
view of Saving the Energy and reducing the unnecessary power consumption, it is strongly suggested to switch off or
remove the DC-plug from the device if this device is not intended to be active.

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WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of
WEEE as unsorted municipal waste and have to collect such WEEE separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and
software products by their trade names. In most, if not all cases, their respective companies claim these designations
as trademarks or registered trademarks.
Revision
User’s Manual of PLANET High Definition PoE/Non-PoE IP Phone
Model: VIP-1000PT/VIP-1000T
Rev: 1.1 (2016, January)
Part No. EM-VIP-1000 Series_v1.1

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Table of Contents
Chapter 1. Introduction..............................................................................................5
1.1 Features ........................................................................................................7
1.2 Applications...................................................................................................9
1.3 Product Specifications.................................................................................10
1.4 Physical Specifications and Packaging .......................................................12
1.5 Keypad ........................................................................................................13
Chapter 2. Initial Connection and Login.................................................................15
Chapter 3. Network Service Configurations...........................................................21
Chapter 4. VoIP IP Phone Status .............................................................................22
4.1 Status ..........................................................................................................22
4.1.1 Basic ....................................................................................................22
4.1.2 Syslog ..................................................................................................23
4.2 Network .......................................................................................................24
4.2.1 Internet Port (WAN)..............................................................................24
4.2.2 VPN......................................................................................................26
4.2.3 DDNS...................................................................................................27
4.2.4 MAC Clone...........................................................................................28
4.3 SIP Account.................................................................................................30
4.3.1 Line 1 ...................................................................................................30
4.3.2 SIP Settings .........................................................................................33
4.3.3 VoIP QoS .............................................................................................34
4.4 Phone..........................................................................................................35
4.4.1 Preferences..........................................................................................35
4.4.2 Multi-Functional Key.............................................................................38
4.4.3 Dial Plan...............................................................................................39
4.4.4 Phonebook...........................................................................................41
4.4.5 Call Log................................................................................................44
4.5 Administration .............................................................................................46
4.5.1 Management ........................................................................................46
4.5.2 Firmware Upgrade ...............................................................................50
4.5.3 Provision ..............................................................................................50
4.5.4 SNMP...................................................................................................52
4.5.5 Diagnosis .............................................................................................53
4.5.6 Operation Mode ...................................................................................53
Appendix A -- Frequently Asked Questions...............................................................55

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Chapter 1. Introduction
Cost-effective, High-definition VoIP Phone
PLANET VIP-1000PT and VIP-1000T are low-cost but high-definition PLANET IP Phones where the earlier
model comes with the PoE technology and the latter is without PoE. Whatever, both models, through IP
PBX, feature VoIP and traditional telephone communications, and converged data and voice networks
which can be built from one location to another without considering distance, thus making communications
convenient over a long distance.
In addition, the VIP-1000PT and VIP-1000T have a 1-line business IP feature. VoIP communications can
be extended when using PPTP VPN or L2TP VPN. The VIP-1000PT and VIP-1000T also allow call to be
transferred to anyone at any location within the voice system, which enables the enterprise to
communicate more effectively and is helpful to streamline business processes.

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Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the VIP-1000PT and VIP-1000T are able to
function with other PLANET and any third-party VoIP products.
Enhanced, Full-Featured Business IP Phones
The VIP-1000PT and VIP-1000T are business IP phones that address the communication needs of the
enterprises. They provide 1 voice line and 10/100Mbps Ethernet network. Furthermore, the VIP-1000PT
and VIP-1000T deliver 20 multi-functional keys with speed dial and shortcut key. The VIP-1000PT and
VIP-1000T support all kinds of SIP-based phone features including Call Waiting, Auto Answer, Music on
Hold, Caller ID and Call Waiting ID, 3-way Conferencing, Call Hold, Call Forwarding, Black List, Hotline,
DTMF Relay, In-Band, Out-of-Band (RFC 2833) and SIP info method, among others. Besides office use,
the VIP-1000PT and VIP-1000T are also the ideal solution for VoIP service offered by Internet Telephony
Service Provider (ITSP).
Secure, High-Quality VoIP Communication
The VIP-1000PT and VIP-1000T support SIP v2 for easy integration with general voice over IP system. It
can also effortlessly deliver secured toll voice quality by utilizing cutting-edge 802.1p QoS (Quality of
Service) and IP TOS technology. It also supports HD (High Definition) voice as G.722 to provide clear
communications.

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1.1 Features
¾Highlights
Supports SIP 2.0 (RFC3261)
IEEE 802.3af/at Power over Ethernet compliant (VIP-1000PT only)
Supports HD voice (G.722)
Voice Activity Detection
Auto Provisioning: TFTP, HTTP and HTTPS
IP conflict detection
¾Advantageous Applications
SIP supports SIP domain, DNS name of server, peer to peer/IP call
In-band, out-of-band, SIP info, RFC2833 DTMF relay
Adaptive jitter buffer management
Echo cancellation
Full duplex hands-free speaker phone
Hands-free headset ringing choice
Voice codec setting for SIP line
Customized ring tone
¾SIP Applications
Call forward and transfer (blind/attended)
Call holding and waiting
3-way conferencing
Paging and intercom
Call park, call pickup and join call
Call history, and blacklist (Each supports 100 records)
Supports phonebook with 500 records
Supports shortcut keys and speed dial
Supports CSV phonebook and browser
¾Call Control Features
DTMF Relay: In-band, out-of-band (RFC2833) and SIP info
Call log: redial list, answered calls and missed calls
White list and limit call
Do not disturb (DND)
Caller ID, CLIR (rejects an anonymous call) and CLIP (make a call with anonymous)
Dial without registration
¾Network Features
PPPoE and DHCP client on WAN
802.1P and Q VLAN
VPN (L2TP, PPTP)
Main DNS and secondary DNS server

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DNS relay and SNTP client
QoS with Layer 2 and Layer 3 (SIP/RTP/Data)
¾Maintenance and Management
Integrated web server provides web-based administration and configuration
Automated provisioning and upgrade via HTTPS, HTTP, TFTP
User authentication for configuration pages
Local and remote syslog (RFC 3164)
SNTP time synchronization and TR-069

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1.2 Applications
Enterprise IP Telephony Deployment of VIP-1000 Series
The VIP-1000 Series is much easier to install and configure than the traditional phone system. Its low cost
and high-definition voice quality give you value for money. Based on standard SIP 2.0, it is compatible with
all the standard SIP-based servers.
The VIP-1000 Series (The VIP-1000PT PoE model or the VIP-1000T non-PoE model) can be set up in any
place to conveniently communicate with friends or business associates via IP PBX.

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1.3 Product Specifications
Product VIP-1000PT
High Definition PoE IP Phone
VIP-1000T
High Definition IP Phone
Hardware
Lines (Direct Numbers) 1-line business-class IP phone
Feature Keys 12 dialing buttons (0~9, *, #)
4 x fixed function buttons
20 multi-functional key
Physical Interfaces One 10/100BASE-T RJ45 Ethernet port (IEEE 802.3)
Handset: RJ9 connector
Built-in speakerphone and microphone
Protocols and Standard
Data Networking
MAC address (IEEE 802.3)
IPv4 (RFC 791)
Address Resolution Protocol (ARP)
DNS: A record (RFC 1706), SRV record (RFC 2782)
Dynamic Host Configuration Protocol (DHCP) client (RFC 2131)
Internet Control Message Protocol (ICMP) (RFC 792)
TCP (RFC 793)
User Datagram Protocol (UDP) (RFC 768)
Real-time Protocol (RTP) (RFC 1889, 1890)
Real-time Control Protocol (RTCP) (RFC 1889)
Differentiated Services (DiffServ) (RFC 2475)
Type of Service (ToS) (RFC 791, 1349)
VLAN tagging 802.1p/Q: Layer 2 Quality of Service (QoS)
Simple Network Time Protocol (SNTP) (RFC 2030)
Backward compatible with RFC2543
Session Timer (RFC4028)
SDP (RFC2327)
NAPTR for SIP URI Lookup (RFC2915)
Voice Gateway
SIP version 2 (RFC 3261, 3262, 3263, 3264)
SIP support in NAT networks [including STUN (RFC 3489)]
Message Waiting Indicator (RFC3842)
Voice algorithms:
- G.711 (A-law and μ-law)
- G.729A/AB with PAMS above 4.0
- G.722
- G.723
Dual-tone multi-frequency (DTMF), in-band and out-of-band (RFC 2833) (SIP
info)
Voice activity detection (VAD)
Adaptive jitter buffer management
Comfort noise generation
Echo cancellation
Provisioning, Administration,
and Maintenance
Integrated web server provides web-based administration and configuration
Automated provisioning and upgrade via HTTPS, HTTP, TFTP
User authentication for configuration pages
Local and remote syslog (RFC3164)
SNTP time synchronization
Capture wireshark trace via web
Multi-user level
SNMPv2
TR069
Features
Telephony Features
One Voice Line
Call Waiting
Auto Answer
Music on Hold
Caller ID

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Three-way Call Conferencing
Call Hold and Call Forwarding
Call Transfer: blind transfer and attended transfer
Call Log: redial list, answered calls and missed calls
Volume Adjustment: handset, speaker and ringer
Volume Gain: handset input and speakerphone input
Delayed Hotline
Redial, Speed Dial
Pick Up, Call Park, Dial Plan
Black List
Do Not Disturb (DND)
Full-duplex Speakerphone
Customized Ring Tone
Call History (100 records )
- Most Recently Missed Calls
- Most Recently Received Calls
- Most Recently Dialed Numbers
Phone Book (500 records)
Blacklist (100 records )
Environment
Power Requirements 5V DC, 1A
IEEE802.3af/at PoE class 3
Max. 2w
5V DC, 1A
Operating Temperature 0 ~ 50 degree C
Operating Humidity 10 ~ 90% (non-condensing)
Weight 488g 477g
Dimensions (W x D x H) 185 x 146 x 67 mm
Emission CE, FCC
Connectors
One 10/100 Mbps Ethernet, RJ45
RJ9 handset connector
DC power jack
DND switch

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1.4 Physical Specifications and Packaging
Dimensions
Dimensions (W x D x H) 185 x 146 x 67 mm
Net Weight 488g (VIP-1000PT)
477g (VIP-1000T)
Basic Packaging
SIP IP Phone Unit x 1
Power Adapter x 1 (VIP-1000T only)
Quick Installation Guide x 1
RJ45 Cable x 1
Stand x 1

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1.5 Keypad
Keypad, LED and Function Key Definitions
4
2
1
3
Keypad Descriptions
Interface Description
Handset Top Cradle For the placement of handset (Receiver end)
Hook Switch For hang-up and hang-off of handset
Handset Bottom Cradle For the placement of handset (Transmitter end)
1
Handset Cord Port RJ11 jack on the left side of the IP phone
2 Multi-Functional
Key These keys can be used as speed dial and shortcut keys.
3 Numeric Keypad Enters numeric digits for initiating a call or for entering
configuration information.
4 Other Functions and
Numeric Keys
Including HOLD, XFER, CONF and SPEAKER.
Key Function
HOLD The HOLD key is used to hold the current call;
press it again to release the HOLD function.
XFER The XFER key is used to transfer calls,
including attended transfer and unattended

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Interface Description
transfer.
CONF The CONF key is used to implement
conference meeting calls.
SPEAKER Press it to use hands-free.
Rear View and Panel Descriptions
Interface Descriptions
Interface Description
1 Headset Headset console, connect to headset
2 DND Switch
The Switch is used to turn on or turn off DND.
Under the character DND is a dot.
When the switch is near the dot, DND is on, otherwise DND is off.
Taking the left picture for example, DND is on.
3 DC 5V Power port
4 Internet Connects to the Ethernet switch, router or Internet.
This port provides PoE (VIP-1000PT only).

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Chapter 2. Initial Connection and Login
Step 1. Handset Connection
Insert one end of the Handset Cord into Handset and the other end into Handset Jack.
Step 2a. Connecting Power Adapter and Network
Power Adapter
Network
Use only the 5V DC, 1A power to ensure correct functionality.
Handset
Switch

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Step 2b. Connecting Power via PoE Interface and Network
The VIP-1000PT can be configured without external power if connected to an IEEE802.3af PSE device
such as 802.3af PoE injector/hub or 802.3af PoE switch.
Only the VIP-1000PT supports 802.3af power injection; use of any non-standard PoE injector
could damage the device.
tep 3. Computer Network Setup
2.16.0.x, where x is a number between 2 to 254 (except 1 which is
S
Set your computer’s IP address to 17
being used for the camera by default). If you don’t know how to do this, please ask your network
administrator.
PoE Switch
PC

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Step 4. Login Prompt
Use web browser (Internet Explorer 8.0 or above) to connect to 172.16.0.1 (type this address in the
address bar of web browser). You’ll be prompted to input user name and password: admin and 123,
respectively. If you lose an IP of the VIP-1000PT/T, please refer to the description below to get the IP via
panel button.
IVR Descriptions
Below is the table that lists commands and descriptions:
Operation Code Contents
1.1 WAN Port Connection Type1. Network
Configuration 1) Pick up phone and press ‘****’ to start IVR;
2) Choose ‘1’, and the VIP-1000PT/T will report on the current WAN Port
IP Address;
3) At the prompt, please enter password. User needs to key-in the pound
sign ‘#’ at the end of the password if he wants to configure the WAN
port connection type.
◆ The password for IVR is the same as the one of Web login.
User can use the phone keypad to enter password directly,
and follow the instructions under Notice below.
◆ For example, Web login username is ‘admin’, so password for
IVR is ‘admin’, too. User needs to input '23646' to access and
then configure the WAN connection port.
4) ‘Operation successful’ will be reported if password is right;
5) Choose the new WAN port connection type from 1.DHCP and 2.Static
IP, and end with '#';
6) 'Operation successful' will be reported, meaning the changes have
been successfully made. Then VIP-1000PT/VIP-1000T will return with
a prompt: 'Please enter your option, one Network Configuration ……'.
1. Add '#' after inputting password and select the new WAN port
connection type.
2. If you want to quit, press '**'.

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1.2 WAN Port IP Address
1) Pick up phone and press '****' to start IVR;
2) Choose '1' and then ‘2’, and the VIP-1000PT/VIP-1000T will report on
the current WAN Port IP Address;
3) Input the new WAN port IP address and end it with '#'.
◆ Use '*' to replace '.'. User can input 192*168*20*168 to set the
new IP address 192.168.20.168.
◆ Press the '#' key to indicate that you have finished.
4) 'Operation successful' will be reported if it’s done properly.
1. If you want to quit, press '**'.
2. Set the WAN IP, and then Subnet Mask, Gateway and DNS (Operation
Code 1.2, 1.3, 1.4 and 1.5); otherwise, the new setting will be invalid.
1.3 WAN Port Subnet Mask
2) Pick up phone and press '****' to start IVR;
3) Choose '1' and then ‘3’, and the VIP-1000PT/VIP-1000T will report on
WAN port subnet mask;
4) Input a new WAN port subnet mask with '#' at the end.
◆ Use '*' to replace '.'. User can input 255*255*255*0 to set the
new WAN port subnet mask 255.255.255.0.
◆ Press the '#' key to indicate that you have finished.
5) 'Operation successful' will be reported if it’s done properly.
If you want to quit, press '**'.
1.4 Gateway
1) Pick up phone and press '****' to start IVR;
2) Choose '1' and then ‘4’, and the VIP-1000PT/VIP-1000T will report on
the current gateway;
3) Input the new gateway and end it with '#'.
◆ Using '*' to replace '.', user can input 192*168*20*1 to set the
new gateway 192.168.20.1.
◆ Press the '#' key to indicate that you have finished.
4) 'Operation successful' will be reported if it’s done properly.
If you want to quit, press '**'.
1.5 DNS

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1) Pick up phone and press '****' to start IVR;
2) Choose '1' and then ‘5’, and the VIP-1000PT/VIP-1000T will report on
the current DNS.
3) Input the new DNS and end with '#'.
◆ Use '*' to replace '.'. User can input 192*168*20*1 to set
the new DNS 192.168.20.1.
◆ Press the '#' key to indicate that you have finished.
4) 'Operation successful' will be reported if it’s done properly.
If you want to quit, press '**'.
2.1 Phone Number
1) Pick up phone and press '****' to start IVR;
2) Choose '2' and then ‘1’, and the VIP-1000PT/VIP-1000T will report on
the current Phone Number.
If you want to quit, press '**'.
2.2 Server IP Address
2. Phone Port
Configuration
1) Pick up phone and press '****' to start IVR;
2) Choose '2', and the VIP-1000PT/VIP-1000T will report on the current
Server IP Address.
If you want to quit, press '**'.
3. Factory Reset
1) Pick up phone and press '****' to start IVR.
2) Choose '3', and the VIP-1000PT/VIP-1000T will report on 'Factory
reset'.
3) At the prompt, please enter password. Please refer to Operation 1 for
the password input.
4) 'Operation successful' will be reported if password is right and then
the VIP-1000PT/VIP-1000T will be set to factory default.
5) Press '4' to reboot to make changes effective.
If you want to quit, press '**'.
4. Reboot
1) Pick up phone and press '****' to start IVR;
2) Choose '4', and the VIP-1000PT/VIP-1000T will report on 'Reboot'.
3) At the prompt, please enter password. Refer to Operation 1 for the
password input.
4) The VIP-1000PT/VIP-1000T will reboot if password is right and
operation is done properly.
If you want to quit, press '**'.

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5. WAN Port Login
1) Pick up phone and press '****' to start IVR;
2) Choose '5', and the VIP-1000PT/VIP-1000T will report on the 'WAN
Port Login';
3) At the prompt, please enter password. Please refer to Operation 1 for
the password input.
4) 'Operation successful' will be reported if operation is properly done.
5) At the prompt '1-enable 2-disable', choose 1 or 2, and end with '#'.
6) 'Operation successful' will be reported if it’s done properly.
If you want to quit, press '**'.
6. Web Access Port
1) Pick up phone and press '****' to start IVR;
2) Choose '6', and the VIP-1000PT/VIP-1000T will report on 'Web Access
Port'.
3) At the prompt, please enter password. Please refer to Operation 1 for
the password input.
4) 'Operation successful' will be reported if operation is properly done.
5) Reports on the current Web Access Port;
6) Set the new Web access port and end with '#'.
7) 'Operation successful' will be reported if it’s done properly.
If you want to quit, press '**'.
7. Software Version
1) Pick up phone and press '****' to start IVR;
2) Choose '7', and the VIP-1000PT/VIP-1000T will report on the current
'Firmware version'.
If you want to quit, press '**'.