Planet Networking & Communication VGW-804 User manual

8-Port SIP Internet Telephony Gateway
VGW-800 Series
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VGW-804 / VGW-800FO / VGW-800FS
8-Port SIP Internet
Telephony Gateway

8-Port SIP Internet Telephony Gateway
VGW-800 Series
2
Copyright
Copyright ©2015 by PLANET Technology Corp. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of PLANET.
PLANET makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular
purpose. Any software described in this manual is sold or licensed "as is". Should the programs prove
defective following their purchase, the buyer (and not PLANET, its distributor, or its dealer) assumes
the entire cost of all necessary servicing, repair, and any incidental or consequential damages
resulting from any defect in the software. Further, PLANET reserves the right to revise this publication
and to make changes from time to time in the contents hereof without obligation to notify any person
of such revision or changes.
All brand and product names mentioned in this manual are trademarks and/or registered trademarks
of their respective holders.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio technician for help.

8-Port SIP Internet Telephony Gateway
VGW-800 Series
FCC Caution
To assure continued compliance, use only shielded interface cables when connecting to computer or
peripheral devices.Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Federal Communication Commission (FCC) Radiation Exposure Statement
This equipment complies with FCC radiation exposure set forth for an uncontrolled environment. In
order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to
the antenna shall not be less than 20 cm (8 inches) during normal operation.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it. However,
special attention must be paid to the dangers of electric shock and static electricity when working with
electrical equipment.All guidelines of this and of the computer manufacture must therefore be allowed
at all times to ensure the safe use of the equipment.
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
WEEE Regulation
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
heeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
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8-Port SIP Internet Telephony Gateway
VGW-800 Series
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Revision
User’s Manual of PLANET Internet Telephony Gateway
Model: VGW-800 Series
Rev: 1.0 (June, 2015)

8-Port SIP Internet Telephony Gateway
VGW-800 Series
5
TABLE OF CONTENTS
Chapter 1 Introduction..............................................................................................................................7
1.1 Features.............................................................................................................................................9
1.2 Package Contents ............................................................................................................................11
1.3 Physical Specifications....................................................................................................................11
1.4 Specifications..................................................................................................................................13
Chapter 2 Installation Procedure...............................................................................................19
2.1 Web Login.......................................................................................................................................19
2.2 Configuring the Network Setting ....................................................................................................20
2.3 Changing IPAddress or Forgotten Admin Password ......................................................................21
Chapter 3 Device Setting ...........................................................................................................22
3.1 Network Configuration ...................................................................................................................22
3.2 Device Time Setting........................................................................................................................24
3.3 Device Advance Setting ..................................................................................................................26
3.4 User Login Setting ..........................................................................................................................26
3.5 Debug Setting..................................................................................................................................27
3.6 Event Notice....................................................................................................................................28
3.7 Auto Provisioning............................................................................................................................28
3.8 SNMP..............................................................................................................................................29
Chapter 4 NAT Setting................................................................................................................32
4.1 DHCP Srv. (DHCP Server)..............................................................................................................32
4.2 UPNP (Universal Plug and Play Server).........................................................................................32
4.3 Bandwidth (Bandwidth Control).....................................................................................................33
4.4 URL Filter .......................................................................................................................................37
4.5 IP Filter............................................................................................................................................37
4.6 MAC Filter......................................................................................................................................37
4.7 APP Filter........................................................................................................................................38
4.8 Port Filter ........................................................................................................................................38
4.9 Port Fwd..........................................................................................................................................38
Chapter 5 VoIP Setting...............................................................................................................39
5.1 SIP...................................................................................................................................................39
5.2 Audio...............................................................................................................................................40
5.3 Tone.................................................................................................................................................41
5.4 NAT Traversal .................................................................................................................................42
Chapter 6 VoIP Advance.............................................................................................................43
6.1 SIP...................................................................................................................................................43

8-Port SIP Internet Telephony Gateway
VGW-800 Series
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6.2 Audio...............................................................................................................................................46
6.3 Ring.................................................................................................................................................48
Chapter 7 Dialing Plan ...............................................................................................................49
7.1 General............................................................................................................................................49
7.2 Dialing Rule ....................................................................................................................................49
7.3 Digit Manipulation..........................................................................................................................51
7.4 Phone Book.....................................................................................................................................52
Chapter 8 FXS Setting................................................................................................................53
8.1 FXS Line.........................................................................................................................................53
8.2 SIP Proxy.........................................................................................................................................56
8.3 Caller ID..........................................................................................................................................57
8.4 Others..............................................................................................................................................58
Chapter 9 FXO Setting ...............................................................................................................59
9.1 FXO line..........................................................................................................................................59
Chapter 10 SIP Trunk..................................................................................................................62
10.1 Create SIP Trunk...........................................................................................................................62
Chapter 11 Route Plan ...............................................................................................................67
Chapter 12 Status.......................................................................................................................72
12.1 Device Status.................................................................................................................................72
12.2 Line Status.....................................................................................................................................72
12.3 SIP Trunk Status............................................................................................................................73
Chapter 13 Maintenance ............................................................................................................74
13.1 Firmware Update...........................................................................................................................74
Appendix A – Default Setting.....................................................................................................75
Appendix B - Changing IP Address or Forgotten Admin Password ......................................76

8-Port SIP Internet Telephony Gateway
VGW-800 Series
Chapter 1 Introduction
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Cost-effective, High-performance PoE VoIP Phone
To build high-performance VoIP communications at a low cost,
PLANET now introduces the latest member of its gateway family, the
VGW-800 series enterprise-class 8-port SIP VoIP Gateway. The
VGW-800 series provides added flexibility during migration to Unified
Communications by supporting the traditional analog devices. For example, the remote workers can
dial in through a Unified VoIP Communication System just like an extension call but no long-distance
call charge would occur. The VGW-800 series also allows call to be transferred to anyone at any
location within the voice system, which enables the enterprises to communicate more effectively and is
helpful to streamline business processes.

8-Port SIP Internet Telephony Gateway
VGW-800 Series
SIP Standard Compliance
The VGW-800 series supports Session Initiation Protocol 2.0 (RFC 3261) for easy integration with
general voice over IP system. The VGW-800 series is able to broadly interoperate with equipment
provided by VoIP infrastructure providers, thus enabling them to provide their customers with better
multi-media exchange services.
Enhanced, Full-Featured Business Gateway
The VGW-800 series is a full-featured enhanced business SIP Gateway that addresses the
communication needs of the enterprises. It provides the FXO and FXS gateway with SIP protocol IP
device which allows connection with PSTN telephone line and with analog telephone set to make or
receive VoIP call over Internet or VPN network. This device is suitable for office PABX to enable to have
VoIP call without changing cabling, dial plan and extension number.
The VGW-800 series supports all kinds of SIP-based gateway features and multiple contact filter
functions, such as 24 SIP trunk accounts, both IPv6 and IPv4 protocols, flexible dial plan and route plan
features, and switch of analog and VoIP signal to help both protocols to communicate efficiently.
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8-Port SIP Internet Telephony Gateway
VGW-800 Series
Secure, High-Quality VoIP Communication
The VGW-800 series can effortlessly deliver secure toll voice quality by utilizing cutting-edge 802.1p
QoS (Quality of Service), 802.1Q VLAN tagging, and IP TOS (Type of Service) technology. Using voice
and data VLAN can easily separate the data and voice, thus maintaining the best quality.
Supporting Caller ID
The VGW-800 series supports caller ID function, helping users identify calling number easily and verify
number. It also helps to block anonymous call by filtering strange calls. In the figure below, the
VGW-800 series includes the VGW-800FS and VGW-800FO. The FXS port of the VGW-800FS
transmits Caller ID, while the FXO port of the VGW-800FO receives Caller ID. The Caller ID
interoperates with analog phones, public switched telephone networks (PSTN) and private branch
exchanges (PBXs).
1.1 Features
¾Highlights
Supports SIP 2.0 (RFC3261)
Supports IPv6 and IPv4 simultaneously
Up to 24 SIP service domains and Caller ID
Supports auto HTTP provision and fax feature
Flexible Routes Plan, Dial Plan and SIP Trunk
Life-line for emergency calls (VGW-804 only)
¾Internet Features
IPv4 (RFC 791) and IPv6
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8-Port SIP Internet Telephony Gateway
VGW-800 Series
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IPv6 auto configuration (RFC 4862)
IPv6 only, IPv4 only or dual stack
MAC clone setting
Vendor Class ID
DDNS ( Planet DDNS, Easy DDNS, DynDNS)
DNS client
Firewall
URL / IP / MAC / Port Filter
Port forwarding (TCP, UDP or both)
Bandwidth control (download and upload), maximum bandwidth priority setting
¾SIP Applications
SIP Session Timer (RFC 4028)
SIP Session Refresher: UAC or UAS
SIP Encryption
Supports Outbound Proxy / STUN NAT Traversal
Supports Primary and Backup SIP Server
¾Call Features
Supports peer to peer dialing
8-line FXO connects to PSTN line (VGW-800FO only)
8-line FXS connects to analog phone set or PABX (VGW-800FS only)
Caller ID recognition DTMF (before/after 1st ring) and FSK (before 1st ring ), ETSI and
Bellcore
DTMF Caller ID start and stop BIT configurable
T.38 fax volume configuration
¾FXO/FXS Line Configuration
Line ID / Line Phone number
Polarity Reversal detection or generation for call establish and billing
VoIP dial to FXO/PSTN Line: 1 stage dialing and 2 stage dialing
Outgoing SIP Caller ID selection
Caller ID detection mode by country selection
¾Routing Plan
Prefix match and length
Priority / Cyclic / Simultaneous Ring
Programmable Hunting Cycle

8-Port SIP Internet Telephony Gateway
VGW-800 Series
1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony Gateway system, the VGW-800 series. This
Quick Installation Guide will introduce how to finish the basic setting of connecting the web
management interface and the Internet. Open the box of the Internet Telephony Gateway system and
carefully unpack it. The box should contain the following items:
zVGW-800 Series x 1
zQuick Installation Guide x 1
zRack mount kit x 1
zPower Adapter x 1 (12V)
If any of the above items are damaged or missing, please contact your dealer immediately.
1.3 Physical Specifications
¾Dimensions
Dimensions
(W x D x H)
440 x 110 x 45 mm
Weight 1421g
Front Panel of the VGW-800 Series
Rear Panel of the VGW-800 Series (VGW-804)
Rear Panel of the VGW-800 Series (VGW-800FS)
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8-Port SIP Internet Telephony Gateway
VGW-800 Series
Rear Panel of the VGW-800 Series (VGW-800FO)
LED Definitions
LED Function Description
Power When the power adapter is connected, the LED will light up green.
Proxy When the gateway is registered successfully to a SIP Proxy, this will
light up green.
WAN
This LED will light up green when the gateway’s WAN port is physically
connected to the public internet. When data is transmitted through
this port, it will flash green.
LAN
This LED will light up green when the gateway’s LAN port is physically
connected to a local network (Refer to Rear Panel section). When data
is transmitted through this port, it will flash green.
Port 1 - 8
The status LED for FXO and FXS ports will light up amber orange when
connected phone is engaged in a conversation mode (FXO). It will
flash amber orange when there is an incoming call (FXS).
Port Function Description
Reset Press and hold over 5 seconds to reload factory default setting,
which will erase all existing settings configured on this gateway.
FXS Ports
The status LED for FXS port will light up amber orange when the
connected phone’s handset is lifted, or when the connected phone is
engaged in a conversation. It will flash amber orange when there is
an incoming call.
FXO Ports
The status LED for FXO port will remind you that there is no PSTN
line connected. When PSTN line is connected and there is no
talking, the LED is OFF. When a line is using, the LED will steadily
light up.
LAN 10/100BASE-TX RJ45 socket for LAN port connects to PC for
management purposes.
WAN 10/100BASE-TX RJ45 socket for WAN port connects to wide area
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8-Port SIP Internet Telephony Gateway
VGW-800 Series
network.
DC 12V The power socket, input AC 100V~240V; output DC12V, 3.33A
Button Action Description
Press less than 5 secs System reboot
Reset Press over 5 secs Reset to factory default
Please be reminded to reset to factory default. Uploaded music setting (on hold music) and
backup file will not be removed.
1.4 Specifications
Product VGW-800 Series
Hardware
WAN 1 x 10/100BASE-TX RJ45 port
LAN 1 x 10/100BASE-TX RJ45 port
Voice
8 x RJ11 connection
(VGW-804: 4 x FXS, 4 x FXO)
(VGW-800FS: 8 x FXS)
(VGW-800FO: 8 x FXO)
Protocols and Standard
Data Networking
IPv4 (RFC 791) and IPv6
IPv6 auto configuration (RFC 4862)
IPv6 only, IPv4 only or dual stack
MAC address (IEEE 802.3)
MAC clone setting
Vendor Class ID
IP / ICMP / ARP / RARP / SNTP
Static IP
DHCP Client (RFC 2131), WAN port
DHCP Server, LAN port
NAT Server (RFC 1631)
PPPoE Client / DNS Client / TFTP Client
DDNS (Planet DDNS, Easy DDNS, DynDNS)
Firewall
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8-Port SIP Internet Telephony Gateway
VGW-800 Series
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URL / IP / MAC / Port Filter
Application Program Filter
Port Forwarding (TCP, UDP or both)
Bandwidth control (download and upload), maximum bandwidth
priority setting
UPnP Server at LAN port
Behind NAT, use DMZ for NAT traversal
SNTP with time zone and Daylight Saving
TCP/UDP (RFC 793/768), RTP/RTCP (RFC 1889/1890), IPV4 ICMP (RFC
792)
VoIP VLAN Support 802.1Q, 802.1P
VLAN ID Range: 2 to 4094
VLAN Priority: 0 to 7 (Highest Priority)
QoS: DiffServ (RFC 2475), TOS (RFC791, 1394)
Voice Gateway
RFC3261 compliance
Supports up to 24 SIP Trunks to Register
SIP UDP Protocol
Supports SIP compact Form
Supports SIP HOLD Type: Send Only, 0.0.0.0 or inactive
SIP Session Timer (RFC 4028)
SIP Session Refresher: UAC or UAS
SIP Encryption
MD5 Digest Authentication (RFC2069/RFC2617)
Reliability of provision response PRACK (RFC3262)
Early/Delay Media support
Offer/Answer (RFC3264)
Message Waiting Indication (RFC3842)
Event Notification (RFC3265)
REFER (RFC3515)
Supports Outbound Proxy
Supports Primary and Backup SIP Server
Supports STUN NAT Traversal
Supports “rport” parameter (RFC 3581)
Configure SIP local Port
SIP QoS Type: DiffServ or QoS
Accept Proxy Only : Yes or No

8-Port SIP Internet Telephony Gateway
VGW-800 Series
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Audio Codec
G.711 A-law/μ-law, G.729A, G.723.1 (6.3K, 5.3K)
Select voice codec priority : Local or Remote
Voice Payload size (ms) configuration
Silence Suppression
VAD/CNG
LEC : Line Echo Canceller
Max Echo Tail Length (G.168): 32, 64 and 128ms
Packet Loss Compensation
Automatic Gain Control
In-band/out of band DTMF (RFC4733, RFC2833 / SIP INFO)
Adaptive/Configurable Jitter Buffer
G.168 Acoustic Echo Cancellation
Configure RTP basic Port
RTP QoS Type : DiffServ or TOS
Phone Book ( 50 records ) for peer to peer calls
Dialing Plan with drop, replace, Insert dialing digits
Selects first digit and inter digit timeout duration (Sec)
Selectable Call Progress Tone
Support Specified Line Calling
Functions
Call Functions
Supports Peer to Peer dialing
FXO connects to PSTN Line
FXS connects to analog phone set or PABX.
Caller ID recognition DTMF (before/after 1st ring) and FSK (before 1st
ring ), ETSI and Bellcore
DTMF Caller ID start and stop bit configurable
Current Drop Detection to release FXO port
Disconnect tone recognition to release FXO port
Tone Generation: Ring Back, Dial, Busy, Call Waiting, ROH, Warning,
Holding, Stutter Dial Tone and Disconnect Tone
Configure Tone Frequency, Cadence, Level and Cycle
Select Tone specification by Country name List
Global Country based Tone Specification
NAT Traversal supports STUN, UPNP and Behind NAT
Out-of-Band DTMF with RFC2833 and SIP Info
RFC2833 Payload type: 101 or 96
DTMF send out ON and OFF Time configure

8-Port SIP Internet Telephony Gateway
VGW-800 Series
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DTMF incoming recognition Minimum ON and OFF time
DTMF Relay Volume Configuration
T.38 Fax Volume Configuration
Flash Time transmit via SIP Info (Enable or Disable)
Message Waiting Indication (Stutter Tone Notice)
Blocks Anonymous Call
Call Hold , Call Transfer
FXO/FXS Line
Configuration
Activates or deactivates : Line ID, Line Phone number
Polarity Reversal detection or generation for call establish and billing
Hot Line to desired phone number
Plays voice file to incoming call
Repeats playing voice file counts
Self-recorded voice files to upload
Generates FLASH TIME to PSTN network
T.38 or Fax Relay Type
Incoming and outgoing dB value configurable
Dialing Answer Delay time to establish call path
Answers PSTN incoming call after how many ring cycles
Caller ID detection mode by Country selection
VoIP dial to FXO/PSTN Line: 1 stage dialing and 2 stage dialing
Outgoing SIP Caller ID Selection
Supports 24 SIP Trunk
Accepts desired SIP Proxy incoming calls Only
Flexible Routing Plan
Prefix Match and Length
Priority Ring
Cyclic Ring
Simultaneous Ring
Programmable Hunting Cycle
Backup Routes with Digit Manipulation
Default Routes
Flexible Dial Plans
Retrieves transfer call from 3rd party by dial code (default: *#)
Inter digit time out setting
First digit dial out delay time setting
End of dial keypad number
Dial Rule : Match dial prefix and maximum digits length (1-15 )
Phone Book can be exported or imported

8-Port SIP Internet Telephony Gateway
VGW-800 Series
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FXS Analog 2-wire
Interface
Flash Time Detection: ranging from 80 to 800 ms
On-Hook Voltage -48VDC
Configure Ring Cadence, Frequency and Voltage
Supports Polarity reversal for Billing
Service Up to 1 kilometer distance to analog telephone set
Generate Current Drop Time (Open Loop Disconnect time)
FXO Analog 2-wire
Interface
Incoming Ring frequency recognition range: 10 to 70 Hz
Incoming Ring ON time recognition range: 0 to 8000ms
Incoming Ring OFF time recognition range: 0 to 8000ms
Incoming Ring Level recognition range: 10 to 95Vrms
Flash Time Detection: range from 80 to 800 ms
Configure Ring Cadence, Frequency and Voltage
Management
Administrative Telnet CLI and HTTP, HTTPS
HTTP provision through MAC address
Multilingual Web User Interface
3 Levels of User Access Right with Password protection with different
Web Languages (Administrator, Supervisor and User)
HTTP/HTTPS Service Access limitation from WAN port
Configure Service ports at HTTP, HTTPS and Telnet Services
Phone Debug Module: Device Control, Call Control, DB, Verbose
SIP Debug Module: Register, Call, SIP Message, Others
SNTP Debug Module
Device Debug Module
DSP Debug
Provides System Status Logs
Connect to external SYSLOG Server
Status display: Network, Line, SIP Trunk status
Diagnostics (debug through Syslog Event Notice)
Debug in real time by Telnet
Auto Provision via HTTP Server
SNMP V2 / Trap
Configuration Backup/Restore
Dual Firmware Image Backup
Reset to Factory Default
Environments
Power Requirements 12V DC, 3.33 A

8-Port SIP Internet Telephony Gateway
VGW-800 Series
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Operating Temperature 0 ~ 45 degrees C
Operating Humidity 10%~90% relative humidity, non-condensing
Weight 1421g
Dimensions (W x D x H) 440×110×45 mm
Emission CE, FCC, RoHS
Connectors
Two 10/100BASE-TX RJ45 Ethernet ports
Eight RJ11 ports
DC power jack

8-Port SIP Internet Telephony Gateway
VGW-800 Series
Chapter 2 Installation Procedure
2.1 Web Login
Step 1. Connect a computer to an LAN port on the VGW-800 series. Your PC must be set up to the
same domain of 192.168.0.X as that of the VGW-800 series
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer (version 6
and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the VGW-800 series: 192.168.0.1 into the URL address box.
Step 4. Enter the default user name admin and the default password admin, and then click Login to
enter Web-based user interface.
(Default IP)
Default WAN IP 172.16.0.1
Default Subnet Mask 255.255.255.0
Default Gateway 172.16.0.254
Default LAN IP 192.168.0.1
Default Login User Name admin
Default Login Password admin
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8-Port SIP Internet Telephony Gateway
VGW-800 Series
Login page of the VGW-800 series
For security reason, please change and memorize the new password after this first setup.
2.2 Configuring the Network Setting
Step 1. Go to Device Setting → Network
Network setting page
Step 2. Edit your WAN port IP information.
There are three types of IP Support -- IPV4 only, IPV4 / IPV6, IPV6 only. There are also three types of
WAN port connection -- Static IP, PPPoE (Point-to-Point Protocol over Ethernet) and DHCP. You can
find detailed setting process in the user manual.
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