Poly Plantronics Voyager 5200 Office User manual

Voyager 5200 Office
for desk phone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Overview 3
Headset Overview 3
Base overview 4
Accessories 4
Hook up your system 5
Desk phone setup details 5
Position Your Base 7
Pair 8
Pair again to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Fit 9
Charge 9
Low battery warnings 10
Load software 11
The Basics 12
Power on your headset 12
Adjust volume 12
Make, answer, end calls 12
Use sensors 13
More Features 14
Play or pause audio 14
Voice assistant (smartphone feature) 14
Enable and use Amazon Alexa (smartphone feature) 14
Enable Tile 14
Troubleshooting 15
Headset 15
Desk phone 16
Support 17
2

Siri
Google Now
Alexa*
NFC
Charge port
Call button
Bluetooth button (use when pairing a device)
Siri, Google Now,
Alexa*
Virtual Personal Assistant (VPA) button *Alexa requires Plantronics Hub app
Mute button
Volume buttons
Indicator light
Power button
Near Field Communication
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
Overview
Headset Overview
3

1 2 3 4 5 6 7 8
11
9
10
1Desk phone LED 7Telephone interface cable jack
2Bluetooth LED 8Headset Bluetooth pairing button
3Charging LED 9Desk phone listening volume
4USB port 10 Desk phone speaking volume
5Power jack 11 Desk phone configuration switch
6Handset lifter jack
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk
phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control
with your headset.
Base overview
Accessories
4

Using the diagram, connect your headset system.
OR
NO HEADSET PORT
HEADSET PORT
Choose a desk phone setup A, B, C or D and connect cables.
ADesk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset port on
the desk phone
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration Dfor Cisco phones.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press
both the headset button on your desk phone and the call control button on the headset to
answer or end calls.
BDesk phone (standard)
Hook up your system
Desk phone setup details
5

USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration Dfor Cisco phones.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does
not have a dedicated headset port. In this configuration, manually remove the handset on your
desk phone and press the call control button on the headset to answer or end calls.
CDesk phone + EHS cable (sold separately)
USE
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones.
DDesk phone + HL10 lifter (sold separately)
6

USE
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration Dfor Cisco phones.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
7

Your headset comes pre-paired to the base. To pair again:
1Press the headset Call button until you hear "pairing" and the headset LEDs flash blue and red.
2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back
of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.
Pairing is successful when you hear "pairing successful" and "base connected" and the display
panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
1To put your headset in pair mode, press the Call button until you hear "pairing" and the headset
LEDs flash blue and red.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
3Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
With your headset powered on, press the Call button until you hear "pairing."
Pair
Pair again to base
Pair to mobile device
Pair mode
8

1Slide headset over and behind your ear, then press gently toward your ear.
NOTE Remove your eyeglasses before donning the headset for best fit.
2Rotate microphone boom until it is pointed toward your mouth.
3Mic boom moves up and down for a better fit.
2 3
1
Change the eartip for a better fit.
1Push in eartip and rotate to the left to unlock it.
1
2
2
2Align new eartip into slot; push, rotate to the right and lock into place.
To wear the headset on your other ear, rotate the boom upwards then twist it around so the eartip
is on the other side before lowering the mic boom.
3
2
1
Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle. The
base display's battery icon turns solid blue when charging and turns off when charge is
complete. A full charge takes approximately 90 minutes.
NOTE You may also charge your headset using a micro-USB cable connected to a power source.
Fit and charge
Fit
Charge
9

Battery Level Voice Prompt
30 minutes of talk time remaining "Battery Low" repeats every 15 minutes
10 minutes of talk time remaining "Recharge Headset" every 5 minutes
Low battery warnings
10

Plantronics Hub is an invaluable headset tool.
NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store
or Google Play.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
X
Change headset language X X
Update firmware X X
Turn features on/off X X
View user guide X X
Battery meter X X
Find MyHeadset X
Use Amazon Alexa (requires app) X
Load software
11

Siri
Google Now
Alexa*
NFC
To turn on the headset, slide the Power button.
•Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and
down (-) controls.
•Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust
the speaking volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk
phone call, adjust the listening volume.
•Base ringtone volume Adjust the base ringtone volume setting in Plantronics Hub. This ringtone
alerts you if you are not wearing your headset and a call comes in.
Make a call (deskphone)
1Tap the headset call button. The desk phone icon lights up on your base display. You should
hear a dial tone in your headset.
NOTE Press your phone's Headset button or manually remove the handset if you don't have an
HL10 lifter or EHS cable.
TIP If you do not hear a dial tone, turn over the base and adjust the switch (A--G). “A” works for the
majority of desk phones."D" works for Cisco phones.
2Dial from your desk phone.
End/take a call
To answer or end a call, tap the headset Call button.
NOTE If you don't have an HL10 lifter or EHS cable, press your phone's Headset button or remove
the handset when answering a call and hang up when ending a call.
Mute
During a call, tap the headset mute button. Tap again to unmute. When mute is on, the LED is
solid red. Modify your mute settings in Plantronics Hub for Windows/Mac.
Hold a call
To hold an active call or resume a held call:
• Double-press the headset Call .
NOTE 2 desk phone calls can be put on hold only from your desk phone.
Switch between calls (flash)
To switch between calls:
• Double-press the headset Call .
The Basics
Power on your headset
Adjust volume
Make, answer, end calls
12

NOTE Switching 2 desk phone calls can only be done from your desk phone.
Smart sensors respond when you put on or take off your headset. Customize on Plantronics Hub.
Below describes default settings.
With active sensors putting on the headset will: taking off the headset will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if playing
previous to taking off)*
pause music/media (if playing)*
Lock headset unlock the Call button lock the Call button to avoid
accidental calls
NOTE *Functionality varies by application. May not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
• Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors
are working. A tone or lack of voice prompts means sensors need to be reset.
• To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable
into your computer's USB port or an AC wall adapter (not included). Then place the headset on a
flat, non-metallic surface for more than 10 seconds.
• If you don't have your charging cable available you can also reset your sensors by first turning off
the headset, then pressing and holding the Call and Mute buttons simultaneously until the
LED turns off. Then put on your headset and turn it on.
Disable sensors
• You can disable your headset smart sensors through Plantronics Hub software under the Settings
menu or in an idle state (not on a call or streaming music). Simultaneously press and hold the Call
and Mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status.
Use sensors
13

Tap the Call button to pause or resume streaming audio.
NOTE Functionality varies by application. May not function with web-based apps.
Siri, Google Now™, Cortana Press and hold the Call button for 2 seconds to activate your phone's
default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other
smartphone voice controls.
With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and
more.
NOTE Amazon Alexa isn't available in all languages and countries.
1Enable Alexa
APair the headset to your mobile device
BUpdate your Plantronics Hub mobile app (software) if necessary
CLaunch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
DFrom Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
ELaunch the Amazon Alexa app and follow the instructions to set up your headset
2Use Alexa
ATo use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a tone
when Alexa is activated.
With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a
map and ask the Tile community for help.
1Pair the headset to your mobile device
2Update your Plantronics Hub mobile app (software) if necessary
3Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
4From Plantronics Hub main menu, choose Apps > Tile > Enable
5Launch the Tile app and follow the instructions to connect your headset
More Features
Play or pause audio
Voice assistant
(smartphone feature)
Enable and use Amazon
Alexa (smartphone
feature)
Enable Tile
14

I can’t hear a dial tone in the
headset. • Make sure your headset is charged.
• Make sure your headset is paired to base. See Pair again to base.
• Press the base's corresponding Audio button.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default Aworks for most phones.
ATTENTION Use configuration Dfor Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See Adjust volume.
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust volume.
I hear static. • Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See Position Your Base
.
The sound is distorted. • Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until the distortion
disappears.
• If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See Adjust volume.
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
I hear echo in the headset. • Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If the audio level is too low in this position, increase the headset
volume. See Adjust volume.
Troubleshooting
Headset
15

• If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.
People I talk to can hear a buzz in
the background. • Move the base further away from your phone. See Position Your
Base.
• If the base power supply is plugged into a power strip, plug it into
the wall directly.
The handset lifter is installed but
does not lift the handset. • Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
I can’t hear my desk phone dial tone
in the headset. • Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default Aworks for most phones.
ATTENTION Use configuration Dfor Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
Desk phone
16

Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any
use by Plantronics, Inc. is under license. All other trademarks are the property of their respective
owners.
215649-06 11.19
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