Poly Sync 40 Series User manual

Poly Sync 40 Series
Bluetooth Speakerphone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
First-time setup 3
Controls 4
LEDs 5
Be safe 5
USB Bluetooth adapter (adapter model only) 5
Setup 6
Corded setup 6
Mobile setup 6
USB adapter setup (BT600 models only) 7
Configure USB adapter 7
Charge 8
Check battery status 8
Charge 8
Charge your mobile phone 8
Load software 9
Update firmware 9
Daily Use 10
Power 10
Answer or end a call 10
Mute/Unmute 10
Volume 10
Voice assistant (smartphone feature) 10
Microsoft Teams button (Teams model only) 10
Customize your speakerphone 10
Link speakerphones (daisy chain audio) 11
Linked speakerphone audio settings 11
Troubleshoot 12
What's in the box 13
Support 14
2

Important: Your speakerphone is shipped from the factory in a Deepsleep mode to conserve
battery. Activate your speakerphone by connecting the USB cable to a power source before first
use.
1Connect speakerphone USB cable to a wall charger or computer.
When your speakerphone is activated, the LED bar lights up.
USB-A / USB-C
2Connect or pair your speakerphone to take calls or stream media.
First-time setup
3

A portable speakerphone with mobile and corded connectivity.
:02
Mic / Mic Mute
Siri
Google Assistant
/
Blutooth
Lock
Indicator Light
Music
ANC
imer
Headphones
Phone
Mobile
Computer
Camera
Charging/Battery
Blutooth
Lock
Indicator Light
ANC
Timer
Custom Button
Device Controls
Headphones
Mobile
Computer
Camera
Support
Settings ANC
Timer
Custom Button
Volume
Play / Pause
Power
Device Controls
Headphones
Camera
Headset
Lock
Indicator Light
ANC
Timer
Custom Button
Device Controls
Headphones
Mobile
Computer
Camera
Headset
Support
Settings
Daisy Chain / Link
Device Controls
Volume
Mic / Mic Mute
Play / Pause
Power
Bluetooth pairing
Press to interact with Microsoft Teams (Teams model only, desktop application
required)
Volume down
Mute/unmute
Volume down
Call
Siri, Google Assistant Default voice assistant (mobile feature)
Power on/off
USB phone charge port
Link 2 speakerphones (mobile feature)
Play/pause media (default). Customize feature in Poly Lens
NOTE Play/pause feature may not function with web-based apps
Controls
4

LED bar What lights mean
Crossing blue
pattern
Pairing
Solid blue Pairing successful (connected)
Flashing
green
Incoming call
Solid green In a call
Solid red Mute active
NOTE LEDs do not illuminate in standby mode.
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new speakerphone.
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Headset connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams application
LEDs
Be safe
USB Bluetooth adapter
(adapter model only)
5

Connect the USB cable from the speakerphone to the USB port on your computer.
USB-A / USB-C
NOTE In corded mode, the speakerphone powers on without using the Power button.
1With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear
"pairing" and the LED flashes a crossing blue pattern.
Poly Sync 40
“Pairing”
Headphones
Computer
Camera
Blutooth
Blutooth
“Phone connected”
:02
Headphones
Camera
Headset
Blutooth
2Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 40.”
3Pairing is successful when you hear "pairing successful" and the LED flashes blue.
Secure Connection (mobile)
The Secure Connection feature provides extra security for Bluetooth calls in a conference room.
When enabled, your paired device disconnects after each mobile call, ensuring that device audio
does not play through the speakerphone when not intended. Manage in Poly Lens.
NOTE Enabling Secure Connection disconnects previously paired devices.
1With your speakerphone powered on and Secure Connection enabled in Poly Lens, press the
Bluetooth button for 2 seconds. You hear "pairing" and the LED flashes a crossing blue pattern.
2Activate Bluetooth on your device and set it to search new devices. Select “Poly Sync 40.”
Poly Sync 40
“Pairing”
Headphones
Computer
Camera
Blutooth
Blutooth
“Phone connected”
:02
Headphones
Camera
Headset
Blutooth
3Pairing is successful when you hear "pairing successful" and the LED flashes blue.
“Pairing
successful”
4Make or take a mobile call or play music via Bluetooth.
5After the end of a call, continue the mobile connection by pressing any button within 30 seconds.
When no action is taken, the mobile connection ends and the Bluetooth button is no longer
illuminated.
Setup
Corded setup
Mobile setup
6

Your Bluetooth USB adapter comes pre-paired to your speakerphone.
1Turn on your speakerphone and insert the Bluetooth USB adapter into your computer.
2Pairing is successful when you hear "PC connected" and the USB adapter turns solid blue.
NOTE Adapter design may vary.
Pair USB adapter again
Your USB adapter is pre-paired to your speakerphone. In the event that your adapter is
disconnected or bought separately, manually pair the adapter to your headset.
1Insert the Bluetooth USB adapter into your laptop or computer and wait for your computer to
recognize it.
2Put your speakerphone in pair mode by sliding the Power switch towards the Bluetooth icon to the
right for 2 seconds. You hear "pairing" and the LED next to the Bluetooth icon flashes red and blue.
3Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or
paperclip until the adapter flashes red and blue.
NOTE Adapter design may vary
Pairing is successful when you hear "pairing successful; PC connected" and the adapter LED turns
solid blue.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
USB adapter setup
(BT600 models only)
Configure USB adapter
7

To check battery status:
• With speakerphone inactive, tap the Power button to hear battery status
• With speakerphone inactive, tap any button to view the LED bar
Battery status LEDs
LED bar Battery status
Solid white long bar Battery full
Solid white medium bar Battery high
Solid white short bar Battery medium
Solid red Battery low
Red flashes Battery critical
NOTE LEDs do not illuminate in standby mode.
Charge the speakerphone via USB using your computer or a USB AC adapter (not provided). The
LED bar pulses while charging and turns solid white when fully charged. Allow 5 hours for a full
charge.
USB-A / USB-C
With the speakerphone powered on, charge your phone by connecting your phone's charge cable
to the speakerphone USB-A port (cable not provided).
Mobile
Computer
Blutooth
NOTE Speakerphone battery level must be medium or higher.
NOTE Connection provides power only.
Charge
Check battery status
Charge
Charge your mobile phone
8

Customize your device behavior through advanced settings and options with Poly Lens. Download:
poly.com/lens.
Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer with Poly Lens. Download at poly.com/lens.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
9

Press the Power button for 2 seconds to power on or off. The LED bar illuminates when
powered on.
Press the Call button to answer or end a call.
During an active call, press the Mute button to mute or unmute the microphones. Manage mute
settings in Poly Lens.
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Adjust speakerphone microphone volume
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
Press the Teams button to interact with Microsoft Teams when not on a call.
NOTE Not supported for mobile use.
NOTE The Microsoft Teams application must be installed.
Select your Rocket button feature in Poly Lens.
Choose from:
• Play/pause audio (default)
• Device status check
• Clear trusted device list
• Default voice assistant (Siri, Google Assistant)
• Redial
• Hold/resume call
Daily Use
Power
Answer or end a call
Mute/Unmute
Volume
Voice assistant
(smartphone feature)
Microsoft Teams button
(Teams model only)
Customize your
speakerphone
10

Use two Poly Sync speakerphones with your Bluetooth-paired mobile device.
IMPORTANT Linking mode is available with Bluetooth mobile device connection only. This feature is
not available when your speakerphone is connected to a computer with USB cable.
NOTE Linking mode can be entered when both speakerphones are inactive (not in a call or streaming
media).
1Power on both speakerphones.
2Ensure that the speakerphones are unplugged from any computer.
3Wirelessly link by pressing both Link buttons for 2 seconds. You hear "connecting" and the LEDs
pulse white.
Linking is successful when you hear "connection successful" and the LED flashes white on both
speakerphones.
“Connection successful”
:02:02
Support
Settings
Daisy Chain / Link
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
“Connecting”“Connecting”
4Pair one speakerphone to your idle mobile device.
You hear "phone connected" when successfully paired.
NOTE You may pair your mobile device before or after linking speakerphones.
Poly Sync 40
“Pairing”
Headphones
Computer
Camera
Blutooth
Blutooth
“Phone connected”
:02
Headphones
Camera
Headset
Blutooth
5Control the system from either speakerphone to play audio or make calls.
6End linking mode by pressing both Link buttons for 2 seconds.
You hear "device disconnected."
Manage daisy chain audio settings in Poly Lens.
Link speakerphones (daisy chain audio)
Linked speakerphone
audio settings
11

When I attempt to use my speakerphone for
the first time, it does not power on.
Your speakerphone is shipped from the factory in a
Deepsleep mode to conserve battery. Activate your
speakerphone by connecting the USB cable to a power
source before first use.
I can't wirelessly link 2 speakerphones (daisy
chain audio)
• Ensure speakerphones are both Poly Sync 40 Series.
• This feature is available only for audio from a paired
mobile device. It is not available for computer audio via
USB.
• Your mobile device must be idle (no calls or streaming
media) when pairing to speakerphone.
• Ensure that your speakerphone USB cable is not
connected to a computer.
How do I use the Secure Connection feature
with my mobile phone?
The Secure Connection feature provides extra security for
Bluetooth calls in a conference room.
• Activate feature in Poly Lens desktop app.
• Automatically disconnects speakerphone from paired
mobile device after a call.
• Continue the mobile connection by pressing any button
within 30 seconds after the end of a call.
How do I customize the Rocket button
feature?
• Ensure Poly Lens desktop app is loaded on your computer.
• Customize your Rocket button feature in Poly Lens
desktop app.
• Play/pause media feature is default feature on your
speakerphone.
Troubleshoot
12

Contents may vary by product.
Speakerphone
Bluetooth USB Adapter (Poly Sync 40+ only)
Quick start guide
What's in the box
13

Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any
use by Plantronics, Inc. is under license. All other trademarks are the property of their respective
owners. Manufactured by Plantronics, Inc.
Model ID: SY40/SY40-M (may be followed by /BT600). System: Poly Sync 40 has a SY40/SY40-M
speakerphone. Poly Sync 40+ has a SY40/SY40-M speakerphone and a BT600 adapter.
218940-06 01.21
14