Polycom G7500 How to use

Polycom, Inc. 1
RELEASE NOTES
2.1 | August 2019 | 3725-86049-002B
Polycom G7500
Contents
Security Updates.........................................................................................................................3
Installation...................................................................................................................................3
Version History ...........................................................................................................................3
Language Support ......................................................................................................................4
Resolved Issues..........................................................................................................................4
Known Issues..............................................................................................................................5
Limitations...................................................................................................................................7
Interoperability..........................................................................................................................10
Getting Help...............................................................................................................................13
Copyright and Trademark Information ...................................................................................14
What’s New
The latest release of the Polycom G7500 system includes the following features:
•4K Video with the Poly EagleEye Cube USB Camera
•Persistent HDMI Content
•Comprehensive Provisioning Template
•CEC Support
•H.460 On by Default
•Specifying Wireless Channels for Miracast-Certified Devices
•Sleep and Wake Issue Fixes
•User Interface Updates

Polycom G7500 2.1
Polycom, Inc. 2
4K Video with the Poly EagleEye Cube USB Camera
With the Poly EagleEye Cube USB camera, you can get UHD-quality people video (up to 4K at 30 fps) in
calls with your G7500 system. You must update your system to software version 2.1 before connecting
the EagleEye Cube USB camera.
4K at 30 fps is available only in SIP calls between two G7500 systems.
For more information about the EagleEye Cube USB camera, see Polycom Support.
Persistent HDMI Content
Content shared from an HDMI-connected device is always available, even after a system restart.
Comprehensive Provisioning Template
The template configuration file now includes every parameter and value that you can provision to your
G7500 system.
You can download the template from the system web interface, modify the parameter values, and import
the changes to your provisioning server (for example, RealPresence Resource Manager).
CEC Support
Your system supports the System Standby and One Touch Play Consumer Electronics Control (CEC)
features with HDMI-connected monitors that support the CEC protocol.
H.460 On by Default
H.460, used for firewall and NAT traversal, is enabled by default on your system.
Specifying Wireless Channels for Miracast-Certified
Devices
You can configure the wireless channels your system uses to connect with Miracast-certified devices.
These options are available through the system web interface and as provisioning parameters.
Sleep and Wake Issue Fixes
There are no longer issues related to manipulating HDMI output while your G7500 system is asleep (for
example, unplugging monitors).

Polycom G7500 2.1
Polycom, Inc. 3
User Interface Updates
There are some UI changes in the local and system web interfaces. The primary updates include:
●The content toolbar is hidden when you aren't actively annotating or interacting with content
●New Poly color scheme and logo
Security Updates
See the Polycom Security Centerfor information about known and resolved security vulnerabilities.
Installation
Get the latest version of G7500 system software at Polycom Support. You don’t need a software version
key for 2.1.
You can install updates a few different ways. See the Polycom G7500 Administrator Guide for more
information.
Note the following:
●You must update your system to software version 2.1 before connecting the EagleEye Cube USB
camera.
●If you reset settings or factory restore your system, it’s recommended you restart your system so all
features are available.
Version History
This following table lists the release history of the G7500 system.
Release History
Release Release Date Features
2.1 August 2019 •Poly EagleEye Cube USB camera support
•Persistent HDMI content
•Comprehensive provisioning template
•CEC support
•H.460 on by default
•Ability to configure wireless channels for Miracast-certified
devices
•Important sleep/wake fixes
•UI updates
2.0 May 2019 Initial release

Polycom G7500 2.1
Polycom, Inc. 4
Language Support
The G7500 system supports the following languages:
●Arabic
●Chinese (Simplified)
●Chinese (Traditional)
●British English
●American English
●French
●German
●Hungarian
●Italian
●Japanese
●Korean
●Norwegian
●Polish
●Portuguese (Brazilian)
●Russian
●Spanish
Resolved Issues
The following table lists resolved issues in this release of the G7500 system.
Resolved Issues
Category
Issue ID
Description
Audio EN-132299 If you're using three IP table microphones and an EagleEye Producer camera
with the system, audio may stop transmitting after a period of time.
Audio EN-131907 After a system restart, an ASUS VP28UQG monitor may not play audio from
your system’s 3.5 mm line out. This issue occurs when using dual monitors.
Calling EN-135094 In a call with a RealPresence Group Series system, your G7500 system may
not disconnect immediately when the far end hangs up.
Content EN-130052 When sharing an application using the Polycom Content App, the system may
stop showing content when you switch to another application.
Content EN-131569 In calls with packet loss between G7500 systems, content with a lot of motion
(such as a streaming video) may appear distorted on the system receiving the
content.

Polycom G7500 2.1
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Category Issue ID Description
Content EN-136681 If you're sharing content from an HDMI-connected streaming device and restart
your G7500 system, the system may not properly boot up.
Interoperability EN-128871 Pixelated video displays on a Cisco TelePresence SX80 connected through
Cisco Unified Communications Manager (CUCM).
Logs EN-131522 When a far-end call participant shares content, your system logs may show
error entries even though the system is functioning normally.
Provisioning EN-128863 If you create a provisioning profile based on your G7500 system's template
configuration file, some parameters may fail to provision. This can occur
because a related parameter is disabling or automatically configuring the
"failed" setting.
Security EN-127366 In Wi-Fi network configurations where you use PEAP or TTLS for your
extensible authentication protocol (EAP) method, the None option for the
Phase 2 Authentication setting is invalid.
Software
Updates EN-116332 System continues to attempt to install a software update after removing the USB flash drive.
User Interface EN-129208 Calendar reminders don’t clear on the secondary monitor after selecting Ignore
on the primary monitor.
User Interface
EN-133797
The content tray labels the HDMI input as Cam2.
User Interface EN-128468 There isn't a quick way to clear a dialpad entry using the remote control.
Video EN-130047
EN-132282
After a software update or system restart, the camera preview may display a
blue screen.
Known Issues
The following table lists known issues in this release of the G7500 system.
These Release Notes do not provide a complete listing of all known issues that are included in
the software. Issues not expected to significantly impact customers with standard voice and video
conferencing environments may not be included. In addition, the information in these release
notes is provided as-is at the time of release and is subject to change without notice.
Known Issues
Category Issue ID Description Workaround
Application EN-125608 After installing a certificate using the provisioning
server, the registration status in the system web
interface always displays In Progress.
Refresh the page.

Polycom G7500 2.1
Polycom, Inc. 6
Category Issue ID Description Workaround
Audio EN-119155 Downloading logs during a call temporarily
disconnects the Polycom Microphone IP Adapter,
resulting in a loss of audio on the far end.
When using a
microphone adapter,
don't download logs
during a call.
Camera EN-137156 An EagleEye IV camera doesn’t upgrade even
though you configured the system to automatically
update HDCI-connected cameras.
If you configured
automatic camera
updates after upgrading
your system to version
2.1, restart the system or
reconnect the camera.
Certificate
Management EN-132233 Your system still gets updates from RealPresence Resource Manager even if you delete the CA-
signed certificate to establish connection with the
provisioning server.
Reset your system
settings and specify you
don't want to keep
installed certificates.
Device
Management
EN-120748 In the system web interface, a manually unpaired
device displays as still available for a few minutes.
None.
Device
Management EN-140507 When the G7500 system is sleeping, EagleEye Cube USB camera information doesn't display in
the system web interface.
None.
Device
Management EN-145107 You can create a name for your EagleEye Cube USB camera in the Polycom Companion
application that's up to 60 characters long, but the
G7500 system web interface cuts off the name
after 32 characters.
Use a camera name that
isn't longer than 32
characters.
Directories EN-144594 When uploading contacts from an XML file, the
system doesn't display more than one contact with
the same name even if the uniqueid attribute is
different.
Create contacts with
unique names.
Hardware EN-140535 Disconnecting and reconnecting an EagleEye
Cube USB camera in a short amount of time may
cause the system to crash.
None.
Hardware EN-143881 If your monitor has a built-in webcam, your
EagleEye Cube USB camera may not display
video after a software update.
Reconnect the EagleEye
Cube USB camera or
restart the system.
Hardware EN-146937 When you connect a second monitor while the
system is running, the second monitor mirrors the
primary monitor when it should provide a slightly
different interface (to take advantage of the
increased screen space).
After connecting the
second monitor, restart
the system.
Network EN-143744 If your system's VLAN changes, your connected IP
microphones show as
Disconnected
. Restart the system.

Polycom G7500 2.1
Polycom, Inc. 7
Category Issue ID Description Workaround
Provisioning EN-132148 In RealPresence Resource Manager, you can’t
provision the exchange.meeting.
reminderInterval parameter using G7500-
permitted configuration values: None, 1, 5, 10, 15,
or 30.
Configure this feature
using the Meeting
Reminder Time in
Minutes setting in the
G7500 system web
interface.
User Interface EN-132836 In the system web interface, you can't configure
802.1p/Q settings. Select Enable 802.1p/Q and select Save. The
related settings become
configurable.
User Interface EN-129559 When using a stylus, touch events on the
secondary monitor default to the primary monitor's
settings.
None.
Video EN-133617 You may see distorted color in a RealPresence
Collaboration Server-hosted call. Do one of the following:
•Update
RealPresence
Collaboration
Server to 8.8.0.3 or
later.
•In the system web
interface, go to the
Network Quality
page, turn off
Enable Lost
Packet Recovery,
and turn on
Dynamic
Bandwidth.
Limitations
This section provides information on constraints and limitations when using G7500 systems.
Feature Differences with RealPresence Group Series
The following Polycom RealPresence Group Series features and products are unavailable with your
G7500 system:
●Polycom RealPresence Touch.
●Polycom Triointegration.
●Skype for Business registration.
Note: Microsoft calling features and interoperability require the Polycom RealConnect service.
●Dynamic provisioning with RealPresence Resource Manager.
●Centralized monitoring with PDMS-E or RealPresence Resource Manager.

Polycom G7500 2.1
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●Hosting conference calls on the system (internal MCU).
●UC APL certification.
●USB and Bluetooth headsets.
●Recording meetings with Polycom RealPresence Media Suite.
●720p HDMI output resolution.
G7500 systems support only 4K and 1080p monitors but, depending on the call signaling,
transmitted resolutions may scale to 720p.
●Sharing content with the Polycom People+Content IP application. Use the Polycom Content App
instead.
Poly EagleEye Cube USB Camera
Note the following when using this camera with your system:
●1080p at 60 fps isn’t supported, but 1080p at 30 fps is supported.
●The system supports only one directly connected camera at a time. For example, you can’t attach
an HDCI camera to the back of the system in addition to the EagleEye Cube USB camera.
●The camera’s stereo audio pickup isn’t supported.
●Camera presets aren’t supported.
●The G7500 system logs don’t include entries about the camera. You can download camera logs
using the Polycom Companion application.
●Some camera settings are available only through the Polycom Companion application (for example,
hue).
●You can provision camera settings with RealPresence Resource Manager only when you connect
the camera to your system.
●If you previously purchased an EagleEye Cube USB camera to use with a Poly Trio system, you
can also use the camera with your G7500 system. However, to avoid camera connectivity issues
with the G7500 system, do one of the following to update the camera firmware to at least version
1.1.0-827:
Connect the camera to a Poly Trio system running software version 5.9.0AB or later.
Update the camera using the Polycom Companion application.
Polycom EagleEye IV HDCI Digital Camera Cable
(10 m)
The 10 m (32.8 ft) HDCI cable (part number 2457-64356-101) used to connect an EagleEye IV camera to
your system is not supported.
If you need to connect your camera up to that distance, use the Polycom EagleEye Digital Extender
instead.

Polycom G7500 2.1
Polycom, Inc. 9
HDMI Input for Content Only
You can use the HDMI input on your system for a content source only. You can’t connect a people video
(camera) source to the HDMI input port.
Polycom Content App
Since the G7500 system uses a minimum of TLS 1.2 by default, it’s recommended that you install
Polycom Content App for Windows 1.3.1 or later to avoid issues connecting the client with the system.
Content App for Mac doesn’t support TLS 1.2 yet. If you need to use this client, you must configure your
G7500 system to support a minimum of TLS 1.1.
Miracast-Certified Devices
Note the following when using Miracast-certified devices with a G7500 system:
●Windows devices only require a security code during the first attempt to connect to the G7500
system. If you can’t connect, you may need to remove the system from your device connection list
and try again.
●4K content sharing isn’t supported.
●To confirm you have a Miracast-certified device, search for your device here.
No Support for HDCP Sources
You can’t send content from a High-bandwidth Digital Content Protection (HDCP) source to your system.
An HDCP source can be a Blu-ray Disc player, DVD player, or similar device.
Polycom Microphone IP Adapter
Note the following audio limitations when using the microphone adapter:
●Polycom Acoustic Fence technology isn’t supported.
●RealPresence Group Series microphone arrays by default are configured to use stereo mode, but
the microphone adapter supports only mono mode.
●You can’t connect a SoundStructure accessory to the microphone adapter. To use SoundStructure
with a G7500 system, connect it to the codec with a 3.5 mm cable.
Checking Factory Restore Progress
During a factory restore of your system, you can only see the restore progress on a display connected to
the secondary monitor HDMI output port.
If you have just one monitor and want to view the restore progress, plug your monitor into the secondary
port.

Polycom G7500 2.1
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USB Keyboards
You can’t use a USB keyboard with your system.
Calibrating the EagleEye Producer
You currently can’t calibrate a connected EagleEye Producer camera for group framing.
Remote Logging and TLS
When your system sends logs to a remote logging server, it may use a version of TLS that you configured
your system not to use. This happens because your system sends logs using the TLS version configured
on your remote logging server.
For example, if you set your system’s minimum version of TLS to 1.2, but the server only uses TLS 1.0, it
still receives the logs.
Web Proxy and Secure Media Streams
When using a web proxy with your system, media streams (audio, video, and content) over HTTPS aren’t
supported.
Sharing Content with RealPresence Desktop for
Windows or Mac
You can’t share content to a G7500 system using the Polycom RealPresence Desktop for Windows or
Mac application.
Video Color
Color reproduction accuracy can vary depending on environmental conditions and camera sensor
capabilities.
Interoperability
This section includes supported peripherals and products tested with this release.
Supported Peripherals and Applications
G7500 systems support the following peripherals and applications:
●Polycom IP Table Microphone
●Polycom IP Ceiling Microphone
●Polycom Microphone IP Adapter