Polycom RMX 2000 User manual

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RMX
®
2000 Installation &
Configuration Guide
General Safety Precautions
Follow these rules to ensure general safety:
• Keep the area around the Polycom RMX®2000 unit clean and free
of clutter and well ventilated.
• Decide on a suitable location for the equipment rack that will hold
the RMX, ensuring that it is near a grounded power outlet.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a
component from the rack.
• In a single rack installation, attach stabilizers to the rack. In
multiple rack installations, the racks should be coupled together.
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX from power surges and voltage spikes, and to keep it
operating in the event of a power failure.
• Allow the power supply units to cool before touching them.
• Always keep the rack’s trays and board’s closed when not
servicing, to maintain proper cooling.
Preparations
Obtain the following information from your network administrator:
• IP addresses, Subnet Mask and Default Gateway IP address
(optional) for the RMX control unit and RMX Shelf Management.
• IP addresses for the RMX Signaling Host and Media cards.
• Gatekeeper IP address.
• SIP server IP address, if applicable.

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If ISDN/PSTN is installed in your conferencing environment, obtain the
following information from your ISDN/PSTN Service Provider:
• Switch Type, Line Coding and Framing, Numbering Plan and
Numbering Type
• Dial-in number range
Unpacking the RMX
1When you receive the RMX 2000 packing case, inspect the
equipment for damage and verify that the components match the
packing slip.
2Open the top cover of the RMX 2000 packing case and make sure
that the Installation Accessories kit contains the power cables and a
USB Key.
3Remove the top cover, lift the RMX 2000 from the package and
place it on a flat surface.
Management Network Configuration on the
USB Key
The system is shipped with the following default IP addresses:
• Control unit IP address – 192.168.1.254
• Shelf Management IP Address – 192.168.1.252
• Control unit subnet mask – 255.255.255.0
• Default Router IP Address – 192.168.1.1
If the RMX is connected to the public ISDN Network, an external
CSU or similar equipment is needed.
Write down the RMX’s serial number that is on a sticker on the back
of the unit. It will be needed for product registration later in the
installation process.

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When the RMX is installed for the first time, you must change the
default IP addresses to your local network settings. This can be done by
modifying the default settings in the USB key shipped with the unit
using the LAN Configuration Utility and uploading them to the RMX.
1Take the USB Key from the Installation Accessories kit and insert it
into a PC.
The Polycom Documentation window opens.
In Windows XP:
aThe Polycom Documentation option is automatically selected.
Click OK.
In Windows 7:
aSelect Open Folder to view files using Windows Explorer.
bDouble-click the index.hta file.
The Language Menu opens.
2Select the documentation language.
3In the License Agreement window, click the Accept Agreement
button.
4In the Initial Setup Utility, click the RMX Lan Configuration Utility
hyperlink.
The LanConfigUtility dialog box opens.
5Modify the required network parameters in the utility’s dialog box
using the information supplied by your network administrator.
6Click OK.
7Remove the USB Key from the PC.
The USB key is required for first entry power-up of the RMX.
Installing the RMX
8You can install it either in a rack or place it on a flat surface:
—Install the RMX on a rack using one of two methods:
• Install the brackets supplied by the rack manufacturer on
each side of the rack on which the RMX is placed.

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Secure the system by fastening four screws to the rack on
the front panel.
• Install a shelf supplied by the rack manufacturer on top of
which the RMX is placed. Secure the system by fastening
four screws to the rack on the front panel.
—Place the RMX 2000 on a secure, flat and clean surface.
9Connect the following cables to the RMX rear panel:
—Power cable - insert the connector firmly into the socket so that
almost all of the narrow section of the connector is inserted.
—LAN cable to the LAN 2 port.
—E1/T1 Cables to PRI ports (if applicable)
First Entry Power-up
10 Insert the USB key with the modified IP addresses in the USB port
on the back panel.
11 Power the RMX ON.
The parameters in the lan.cfg file are uploaded from the USB key to
the RMX’s memory and applied during the power-up sequence.
System power-up sequence may take up to five minutes.
During the first-time power-up the red ERR LED on the RMX’s
front panel remains ON until both the Management and IP
Network Services have been defined.
When the RMX's configuration is completed (including the
Management and IP Network Services), and if there are no System
Errors, the green RDY LED on the CNTL module (on the RMX’s
front panel) turns ON.
•Do not remove the protective caps from LAN1, LAN3 and ShMG
ports.
•To maximize conferencing performance, especially in high bit
rate call environments, a 1Gb connection is recommended.

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Product Registration and Activation Key Retrieval
Before starting the initial configuration process, register the RMX at the
Polycom Resource Center website and download the product activation
key file to the computer you will use for the configuration:
1Using a Web browser, connect to http://portal.polycom.com.
2Login with your Email Address and Password or register as a new
user.
3Select the Product Registration link.
4Follow the on-screen instructions for Product Registration and
Product Activation. (The RMX’s serial number is on a sticker on the
back of the unit, if needed.)
5Write down the Product Activation Key number or copy it for later
use.
Connecting to the MCU
1Start the RMX Web Client application on the workstation by
entering in the browser’s address line the IP Address of the control
unit as defined in the USB key in the format:
http://<Control Unit IP Address> and pressing Enter.
2Once the RMX Web Client Welcome screen is displayed, you can
remove the USB key from the RMX.
3In the Welcome screen, enter the default Username (POLYCOM)
and Password (POLYCOM) and click Login.
The RMX Web Client opens. An MCU State indicator displays a
progress indicator showing the time remaining until the system
start-up is complete.
The Product Activation dialog box is displayed with the serial
number filled in.
4In the Activation Key field, enter or paste the Product Activation Key
retrieved earlier and click OK.

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If you do not have an Activation Key, click the Polycom Resource
Center button to access the Service & Support page of the Polycom
website.
The system prompts with a System Reset dialog box.
5In the System Reset dialog box, click No.
As no Default IP Network Service is defined, the system
automatically starts the Fast Configuration Wizard.
Configuring the IP Network Service
The Fast Configuration Wizard enables you to configure the Default IP
Service. It starts automatically if no Default IP Network Service is defined.
This happens during First Time Power-up,before the service has been
defined or if the Default IP Service has been deleted, followed by an RMX
reset.
The IP Management Service tab in the Fast Configuration Wizard is enabled
only if the default Management IP addresses were not modified.
1In the Fast Configuration Wizard - IP dialog box, define the following
parameters:
On the RMX 2000, IPv4 is the default protocol for setting the Network
Service in the Fast Configuration Wizard.
Field Description
IP Service
Name Use the default name (Default IP Service) or enter a name using up to 20 characters.
Note: This field is displayed in all dialog boxes.
Signaling Host
IP Address Enter the IP address of the Central Signaling host. This is the address used by endpoints for dialing in to the MCU.
Media Card 1
IP Address Enter the IP address(es) of the media card (s) (MPM/ MPM+/MPMx 1 and MPM/MPM+/MPMx 2 (if installed)) as
provided by the network administrator. Endpoints connect
to conferences and transmit call media (video, voice and
content) via these addresses.
Media Card 2
IP Address

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2Click Next.
3In the Fast Configuration Wizard - Routes dialog box, enter the IP
address of the default router.
4Click Next.
5Enter the required DNS information in the dialog box.
Subnet Mask Enter the subnet mask of the MCU.
Default value: 255.255.255.0.
If Secured Communication is required on the RMX: complete the
Fast Configuration Wizard, Login, install the Certificate and then
enable the Secured Communication Mode.
Field Description
MCU Host Name Enter the name of the MCU on the network.
Default name is RMX
DNS Select:
•Off – if DNS servers are not used in the
network.
•Specify – to enter the IP addresses of the DNS
servers.
Note: The IP address fields are enabled only if
Specify is selected.
Register Host
Names
Automatically to
DNS Server
Select this option to automatically register the
MCU Signaling Host and Shelf Management with
the DNS server.
Local Domain
Name Enter the name of the domain where the MCU is installed.
Primary DNS
Server IP Address The static IP addresses of the primary DNS server.
Field Description

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6Click the Next button.
7In the Fast Configuration Wizard - Environment dialog box, select the
IP Network Type: H.323,SIP or H.323 &SIP.
8Click Next.
9If you selected SIP go to Step 13.
10 In the Fast Configuration Wizard - Gatekeeper dialog box, enter the
required information:
Field Description
Gatekeeper Select Specify to enable configuration of the
gatekeeper IP address.
When Off is selected, all gatekeeper options are
disabled.
Primary Gatekeeper
IP Address or
Name Enter either the gatekeeper’s host name (if a DNS Server is used) or IP address.
MCU Prefix in
Gatekeeper Enter the string with which the MCU registers itself with the gatekeeper.
The gatekeeper uses this string to identify the MCU
when forwarding calls to it.
H.323 endpoints use this number as the first part of
their dial-in string when dialing the MCU.
Aliases
Alias The alias by which the RMX’s Control Unit is identified
within the network. Up to five aliases can be defined
for each RMX.
Note: When a gatekeeper is specified, at least one
prefix or alias must be entered in the table.

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11 Click Next.
12 If you selected H.323 only go to Step 15.
13 In the Fast Configuration Wizard - SIP dialog box, enter the following
information:
Type Select the type that defines the format in which the
card alias is sent to the gatekeeper.
•H.323 ID (alphanumeric ID)
•E.164 (0-9, * #)
•URL ID (URL style address)
•Transport ID (IP address: port number)
•Email ID (email address format)
•Party Number (identical to the E.164 format)
Note: Although all alias types are supported (with
H.323 and E.164 being the most common), the type to
be used depends on your gatekeeper’s capabilities.
Field Description
SIP Server Select:
•Specify – to manually configure SIP servers.
•Off – if SIP servers are not present in the network.
SIP Server IP
Address Enter either the IP address of the preferred SIP server or its host name (if a DNS server is used).
Field Description

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14 Click the Next button.
15 Enter the required Security information in the dialog box.
16 Click the Save & Continue button.
During the initial RMX setup, if the system detects the presence of the
RTM ISDN card, the ISDN /PSTN Network Service definition screens of
the Fast Configuration Wizard are enabled.
If there is no RTM ISDN card in the RMX or if you do not want to define
an ISDN/PSTN Network Service, go to Step 32.
Transport Type Select the protocol that is used for signaling between
the MCU and the SIP Server or the endpoints
according to the protocol supported by the SIP Server:
UDP – Select this option to use UDP for signaling.
TCP – Select this option to use TCP for signaling.
TLS – The Signaling Host listens on secured port
5061 only and all outgoing connections are
established on secured connections. Calls from SIP
clients or servers to non secured ports are rejected.
The supported security protocols are: TLS 1.0, SSL
2.0 and SSL 3.0.
Field Description
Authentication
User Name Enter the conference, Entry Queue or Meeting Room name as registered with the proxy.
This field can contain up to 20 ASCII characters.
Authentication
Password Enter the conference, Entry Queue or Meeting Room password as defined in the proxy.
This field can contain up to 20 ASCII characters.
A new ISDN/PSTN Network Service can be defined even if no RTM
ISDN card is installed in the system but only via the ISDN/PSTN
Network Service ->Add New Service dialog box.
Field Description