Polycom VIEWSTATION Setup guide

VSGi - Polycom ViewStation End-user Training Guide
POLYCOM
VIEWSTATION
END-USER TRAINING GUIDE
Visual Systems Group, Inc.
15827 Los Gatos Boulevard
Los Gatos, CA 95032
(P) 408.402.9000 (F) 408.402.9095
http://www.vsgi.com

VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
TABLE OF CONTENTS
Subjects Page
Introduction 1-3
Product Overview 1
Network Overview 2-3
ViewStation Remote Control – Button Functions 4
Main Calling Screen 5
System Information Screen 5
How to Place a Video Call 6-9
Placing an ISDN Video Call 6
Placing an IP Video Call 7
Speed-Dialed Calls 8
Address Book 8
Adding an Audio Call 9
How to Hang Up a Call
Disconnecting a Video Call 10
Disconnecting an Audio Call 10
How to Answer a Video Call 10
Auto/Near/Far/Slides Functions 11
Camera Controls 11
Automatic voice Tracking 12-13
Near-End Control (Your Site) 12-13
Far-End Control (The Site You Are Calling) 12
Camera Presets 12
To Access Your Stored Preset 13
Slides/PowerPoint Presentations 13
How to Load a Presentation Onto Your ViewStation 13
How to View a Presentation on the ViewStation 14
Live Presentation with a Document Camera 14
(For Annotation Purposes) 14

VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
TABLE OF CONTENTS CONTINUED
Snapshot Presentation 14
Volume/Mute/Snapshot 15
Sound Controls 15
Snapshot 15
Multipoint Videoconferencing 16-18
Placing a Mutlipoint Call 16
(If the ViewStation MP Has Been Purchased)
Review Multipoint Etiquette 17
Voice Activation 17
Continuous Presence 17
Placing a Multipoint Call 18
(Three or More Video Sites at One Time)
Address Book/Speed Dials 19-20
Address Book/Speed Dials – New Entry 19
Modifying Speed Dial 20
Deleting Speed Dial 20
System Administration 21-23
System Information 21
Diagnostics 21-23
Network Statistics 21
Color Bars 22
Generate Tone 22
Near-End Loop 22
Far-End Loop 23
Troubleshooting for Your ViewStation 24-31
Glossary 32-39
About Your System 40
About VSGi (Your Contact Sheet) 41

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VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
INTRODUCTION
Welcome to VSGi’s End-User Training! Step-by-step, we’ll show you how
easy it is to operate your Polycom ViewStation videoconferencing system.
Throughout this guide you’ll also learn our “tips & tricks” and really impress
your co-workers. So get ready to make friends with your ViewStation. Trust
us, you’ll be amazed at what this technology can do for you and your
company!
Now, before we even get started, you’ll need to know the basics. First we’ll
review the ViewStation and all its components. Then, in the simplest terms
possible, we’ll explain your system’s network requirements.
Product Overview
The camera of the
ViewStation is embedded into
the system. That’s right – the
entire videoconferencing
system can sit on top a
standard TV monitor! It’s
pictured here along with:
• The Microphone Pod -
should be positioned
approximately 10’ from
the ViewStation
• The Remote Keypad –
has an infrared
connection with the
Polycom camera.
Polycom’s ViewStation, microphone, and remote keypad.
ViewStation’s dual-monitor
Configuration.
Your ViewStation may also include a second
monitor (called a dual-monitor configuration)
and may be attached to additional equipment
(called peripherals).
For more
information
call
408-402-9000

2
VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
Network Review
ISDN-BRI
1. The ViewStation requires a network connection to ISDN-BRI (Integrated
Services Digital Network-Basic Rate Interface). In simplest terms, ISDN
is a digital network for transmitting voice, data, and video over a single
line. This service is commonly ordered from your telephone carrier.
• A single ISDN-BRI has two (B) Channels and (1) D Channel. The two
(B) channels carry user information at 64 kbps for a bandwidth of 128
kbps.
• Each additional ISDN line will increase the bandwidth capability of the
system by 128 kbps per line.
2. A Network Terminal Interface (NT-1) is required for each ISDN line that is
connected to the ViewStation. The NT-1 isolates the network from the
equipment and protects it from an electrical overload on the network.
Basic videoconferencing ISDN diagram.
Tips & Tricks #1
The ViewStation
checks the
configuration of the ISDN line
every time a user powers it on.
Checking the ISDN line normally
takes less than a minute. If your ISDN line is not properly
configured, the initial calling screen will display an
ISDN checking icon in addition to the standard icons.
ISDN checking icon.
For more
information
call
408-402-9000

3
VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
IP Networ
k
Your ViewStation may also be connected to your
company’s LAN (Local Area Network) which uses IP
(Internet Protocol) technology. Every time you use
your e-mail or surf the Net, at work, you are using an
IP network.
If your ViewStation is connected to an IP network, the
upper right corner on your Main Calling Screen would
have “H.323” under the Polycom and ViewStation
logos.
“H.323” means your
ViewStation may be on
an IP network.
An example of a company deploying
videoconferencing over their IP network.
For more
information
call
408-402-9000

4
VSGi - Polycom ViewStation End-user Training Guide
ViewStation Remote Control
For assistance, call the
V
SGi Help Desk at
888-882-7378

5
VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
Main Calling Screen.
Once you’ve familiarized yourself
with the buttons on the ViewStation
Remote Control (refer to p. 4), you
will be able to move around your
System Info
icon.
ViewStation’s screen.
SYSTEM INFORMATION SCREEN
1. Use the arrow buttons on the Remote Control and move
to the System Info icon.
2. Press the SELECT button (the oval button in the center
of arrows).
3. The System Information Screen will appear.
4. This screen provides the Video Number(s), Audio
System Information Screen.
MAIN CALLING SCREEN
When you turn on your ViewStation,
you will be greeted by the Polycom
Logo and the Main Calling Screen.
For more
information
call
408-402-9000

6
VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
HOW TO PLACE A VIDEO CALL
The Polycom ViewStation can run over two different types of networks -
ISDN and IP.
Video Call icon.
Placing an ISDN Video Call
1. Use the arrow buttons on the Remote Control and move
to the Video Call icon.
2. Press the SELECT button (the oval button in the center of
arrows).
3. The Video Phone Screen will appear.
On screen, the ViewStation shows you status of
your video channel connection.
4. Using the numeric keypad
on your Remote, enter
your number. (Be sure to
input “1” before the area
code domestically and
“011” internationally.)
Note: Some calls require
the input of two ISDN
numbers.
5. Press the SELECT button
after numbers are entered
to place call.
Tips & Tricks #2
Here are some number inputting tips!
If the second number is one digit greater than the first, press the RIGHT arrow
when your screen is at the second dialing box.
If the second number is the same as the first, press the DOWN arrow when
your screen is at the second dialing box.
If you make mistakes during input use LEFT arrow to delete/backspace.
Tips & Tricks #3
Dialing Troubleshoot Tip: Due to ISDN network traffic at certain times networks
can become overloaded. Try your call at least three times. If your call still does
not connect, have the party you are calling initiate to you.
For more
information
call
408-402-9000

7
VSGi - Polycom ViewStation End-user Training Guide
End-User Training Guide: ViewStation
Placing an IP Video Call
1. Use the arrow buttons on the Remote Control and move to the Video Call
Box.
2. Press the SELECT button (the oval button in the center of arrows).
3. The Video Phone Screen will appear.
4. Using the numeric keypad on your Remote, enter the IP Address of the
ViewStation you are calling. IMPORTANT: To type “.”, press the right
arrow button.
5. Press the SELECT button after numbers are entered to place call.
The System Information Screen will provide your ViewStation’s IP address.
For more
information
call
408-402-9000