Polycom G7500 User manual

USER GUIDE 2.1 | August 2019 | 3725-85853-002A
Polycom G7500

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Contents
Before You Begin................................................................................................4
Audience, Purpose, and Required Skills.............................................................................4
Related Documentation.......................................................................................................4
Getting Help........................................................................................................................ 4
The Polycom Community......................................................................................... 4
Polycom and Partner Resources..............................................................................5
Documentation Feedback........................................................................................ 5
Getting Started................................................................................................... 6
Polycom G7500 Overview...................................................................................................6
LED Status Indicators......................................................................................................... 6
LED Status Indicators for the G7500 System...........................................................6
LED Status Indicators for the Microphone Adapter.................................................. 7
LED Status Indicators for IP Microphones............................................................... 8
Navigating the G7500 System............................................................................................ 9
Remote Control Button Reference........................................................................... 9
Home Screen..........................................................................................................11
Content Screen...................................................................................................... 12
Powering the System On and Off......................................................................................13
Wake the System.............................................................................................................. 13
Accessibility Features....................................................................................................... 14
Features for Hearing-Impaired and Deaf Users..................................................... 14
Features for Vision-Impaired and Blind Users........................................................14
Features for Mobility-Impaired Users..................................................................... 15
Calling............................................................................................................... 16
Placing Calls..................................................................................................................... 16
Place a Call............................................................................................................ 16
Answer a Call......................................................................................................... 16
Ignore a Call........................................................................................................... 17
End a Call...............................................................................................................17
Place a Conference Call.........................................................................................17
Calling Contacts................................................................................................................ 17
Call a Contact.........................................................................................................18
Call a Frequent Contact......................................................................................... 18
Call a Recent Contact............................................................................................ 18
Calling Favorite Contacts.................................................................................................. 18
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Favorite a Contact.................................................................................................. 18
Unfavorite a Contact...............................................................................................19
Call a Favorite Contact...........................................................................................19
Joining Meetings from the Calendar................................................................................. 19
Meeting Cards........................................................................................................ 19
Join an Overbooked Meeting................................................................................. 20
Join a Password-Protected Meeting.......................................................................20
Sharing Content............................................................................................... 21
Sharing Content from a Computer or Device.................................................................... 21
Polycom Content App.............................................................................................21
Cast Content from an AirPlay- or a Miracast-Certified Device............................... 21
Share Content Using an HDMI Connection............................................................22
Sharing Content on a Blackboard or Whiteboard..............................................................22
Add a Blackboard or Whiteboard........................................................................... 22
Take a Snapshot of Your Content...........................................................................22
Delete Snapshots or Content................................................................................. 23
End a Content Session..................................................................................................... 23
End a Call with Active Content Sharing............................................................................ 23
Cameras............................................................................................................ 24
Adjust a Near-Site Camera............................................................................................... 24
Adjust a Far-Site Camera..................................................................................................24
Turn Your Camera On or Off............................................................................................. 25
Turn Camera Tracking On or Off.......................................................................................25
Using Camera Presets...................................................................................................... 25
Save a Preset.........................................................................................................25
Select a Preset....................................................................................................... 26
Delete a Preset.......................................................................................................26
Settings............................................................................................................. 27
Video Adjustments............................................................................................................ 27
Change the Participant Layout............................................................................... 27
Audio Adjustments............................................................................................................ 27
Mute Your Microphones..........................................................................................27
Unmute Your Microphones..................................................................................... 28
Adjust the Volume.................................................................................................. 28
Troubleshooting............................................................................................... 29
System Diagnostics...........................................................................................................29
Contents
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Diagnostic Settings Reference............................................................................... 29
Test Monitors..........................................................................................................29
Test Speakers.........................................................................................................30
Test Audio Levels................................................................................................... 30
Pair a Remote Control.......................................................................................................30
Configure a Touch Monitor................................................................................................31
View Content Help Tips.....................................................................................................31
View Blackboard Help Tips............................................................................................... 32
Contents
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Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Related Documentation
▪Getting Help
The Polycom G7500 User Guide contains overview information, procedures, and references you can use
to perform tasks with the Polycom G7500 system.
This guide covers the following products:
▪ Polycom G7500 system (Model: P011)
▪ Polycom IP Table Microphone (Model: P013)
▪ Polycom IP Ceiling Microphone (Model: P014)
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with the G7500 system.
Related Documentation
In addition to this guide, the following documentation further describes Polycom endpoints and
peripherals used in video conferencing. The Release Notes, in particular, might include known issues or
limitations related to interoperability with Polycom endpoints.
For more information, see the Polycom Documentation Library or Polycom Support.
▪Polycom G7500 Administrator Guide, which describes how to configure, customize, manage, and
troubleshoot Polycom G7500 systems.
▪Polycom G7500 Safety and Regulatory Notices, which describes safety and legal considerations for
using Polycom G7500 systems.
▪Polycom G7500 Setup Sheet
▪Polycom G7500 Release Notes
Getting Help
For information about installing, configuring, using, and administering Polycom products, see the Polycom
Documentation Library or see Documents & Software at Polycom Support.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information.
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Participate in discussion forums to share ideas and solve problems with your colleagues. To register with
the Polycom Community, simply create a Polycom online account. When logged in, you can access
Polycom support personnel and participate in developer and support forums to find the latest information
on hardware, software, and partner solutions topics.
Polycom and Partner Resources
To find all Polycom partner solutions, see Strategic Partner Solutions.
Polycom Implementation and Maintenance services provide support for Polycom solution components
only. Additional services for supported third-party Unified Communications (UC) environments integrated
with Polycom solutions are available from Polycom Global Services and its certified Partners. These
additional services help customers successfully design, deploy, optimize, and manage Polycom visual
communications within their UC environments.
Documentation Feedback
We welcome your feedback to improve the quality of Polycom documentation.
You can email Documentation Feedback for any queries or suggestions related to this documentation.
Before You Begin
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Getting Started
Topics:
▪Polycom G7500 Overview
▪LED Status Indicators
▪Navigating the G7500 System
▪Powering the System On and Off
▪Wake the System
▪Accessibility Features
Before you use your system, take a few moments to familiarize yourself with its features and user
interface.
Note: As you read this guide, keep in mind that your system administrator configures certain features or
your network environment may determine them. As a result, some features may not be enabled or
may operate differently on your device. Additionally, the examples and graphics in this guide may
not directly reflect available options or what your device screen displays.
Polycom G7500 Overview
The Polycom G7500 system is an all-in-one video conferencing and content-sharing solution.
The G7500 system provides the following features and capabilities:
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Creating a favorites list
▪ Sharing content
▪ Collaborating with electronic blackboards
LED Status Indicators
The following figures display the LEDs on the G7500 system, microphone, and microphone adapter. The
tables list each numbered feature shown in its respective figure.
LED Status Indicators for the G7500 System
Use the LED on the front right corner of the codec to get information on the state of your G7500 system.
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Figure 1: G7500 System LED Location
G7500 System LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white Working normally
Blinking amber Update in progress
Solid amber Sleeping
Blinking red Error preventing normal operation
LED Status Indicators for the Microphone Adapter
Use the LED to get information on the state of your microphone adapter.
Figure 2: Polycom Microphone IP Adapter LED Location
Microphone Adapter LED Status Indicators
Indicator Status
Blinking white Powering on
Getting Started
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Indicator Status
Solid white On
Blinking blue Ready to pair
Solid blue Paired successfully
Blinking green and blue Update in progress
Factory restore in progress
LED Status Indicators for IP Microphones
Use the LED on the IP table and ceiling microphones to get information on the state of each device.
Figure 3: Polycom IP Table Microphone and Polycom IP Ceiling Microphone LED Locations
IP Microphone LED Status Indicators
Indicator Status
Solid then blinking white Powering on
Solid red Muted microphone
To avoid distraction, the ceiling microphone doesn’t display red when muted.
Solid green In a call and microphone not muted
To avoid distraction, the ceiling microphone doesn’t display green in a call.
Alternating blinking and solid
amber
Update in progress
Blinking amber Factory restore in progress
Blinking blue Ready to pair
Solid blue Paired successfully
Getting Started
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