Polycom RMX 1500 User manual

1
RMX
®
1500 Quick Installation
& Configuration Guide
General Safety Precautions
Follow these rules to ensure general safety:
• Keep the area around the Polycom RMX®1500 unit clean and free
of clutter and well ventilated.
• Decide on a suitable location for the equipment rack that will hold
the RMX, ensuring that it is near a grounded power outlet.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a
component from the rack.
• In a single rack installation, attach stabilizers to the rack. In
multiple rack installations, the racks should be coupled together.
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX from power surges and voltage spikes, and to keep it
operating in the event of a power failure.
• Allow the power supply unit to cool before touching it.
• Always keep the rack’s trays and board’s closed when not
servicing, to maintain proper cooling.
Preparations
Obtain the following information from your network administrator:
• IP addresses, Subnet Mask and Default Gateway IP address
(optional) for the RMX control unit and RMX Shelf Management.
• IP addresses for the RMX Signaling Host and Media cards.
• Gatekeeper IP address.
• SIP server IP address, if applicable.

2
If ISDN/PSTN is installed in your conferencing environment, obtain the
following information from your ISDN/PSTN Service Provider:
• Switch Type, Line Coding and Framing, Numbering Plan and
Numbering Type
• Dial-in number range
Unpacking the RMX
1When you receive the RMX 1500 packing case, inspect the
equipment for damage and verify that the components match the
packing slip.
2Open the top cover of the RMX 1500 packing case and make sure
that the Installation Accessories kit contains the power cables and a
USB Key and that Rack Installation Accessories kit contains the
accessories for installing the RMX in 19” racks. For details, see the
RMX 1500/2000/4000 Getting Started Guide, "Telescopic Rail
Runners Accessory Kit” on page 2-9.
3Remove the top cover, lift the RMX 1500 from the package and
place it on a flat surface.
Management Network Configuration on the
USB Key
The system is shipped with the following default IP addresses:
• Control unit IP address – 192.168.1.254
• Shelf Management IP Address – 192.168.1.252
• Control unit subnet mask – 255.255.255.0
• Default Router IP Address – 192.168.1.1
If the RMX is connected to the public ISDN Network, an external
CSU or similar equipment is needed.
Write down the RMX’s serial number that is on a sticker on the back
of the unit. It will be needed for product registration later in the
installation process.

3
When the RMX is installed for the first time, you must change the
default IP addresses to your local network settings. This can be done by
modifying the default settings in the LAN Configuration Utility found on
USB key shipped with the unit and uploading them to the RMX.
1Insert the USB key provided with your system into the PC.
The Polycom Documentation window opens.
In Windows XP:
aThe Polycom Documentation option is automatically selected.
Click OK.
In Windows 7:
aSelect Open Folder to view files using Windows Explorer.
bDouble-click the index.hta file.
The Language Menu opens.
2Select the documentation language.
3In the License Agreement window, click the Accept Agreement
button.
4In the Initial Setup Utility, click the RMX Lan Configuration Utility
hyperlink.
The LanConfigUtility dialog box opens.
5Modify the required network parameters in the utility’s dialog box
using the information supplied by your network administrator.
6Click OK.
7Remove the USB Key from the PC.
The USB key is required for first entry power-up of the RMX.

4
Installing the RMX
1Install the RMX system either in a rack or place it on a flat surface:
—Install the RMX on a rack using one of two methods:
• Install the rail runners supplied by the rack manufacturer
or with the RMX system on each side of the rack on which
the RMX is placed. For details, see the RMX 1500/2000/
4000 Getting Started Guide, "Installing the Telescopic Rail
Runners on the Rack” on page 2-9.
Place the RMX 1500 on the rail runners and secure the
system by fastening the screws to the rack on the front
panel. For details, see the RMX 1500/2000/4000 Getting
Started Guide, "Installing the RMX 1500” on page 2-13.
• Install a shelf (top of which the RMX is placed) supplied
by the rack manufacturer on the rack. Mount the RMX on
the shelf and secure the system by fastening four screws to
the rack on the front panel.
—Place the RMX 1500 on a flat, secure and clean surface.
2Connect the following cables to the rear panel of the RMX:
—Power cable - insert the connector firmly into the socket so that
almost all of the narrow section of the connector is inserted.
—Connect the Media cable to LAN 2 port.
—Connect the Network cables to the MNG (Signalling) port &
MNGB (Management Network) port.
—Optional. Connect the Shelf Management cable to the Shelf port.
—Optional. Connect the E1/T1 cables to their PRI (1-4) ports.
If your system package includes the RTM ISDN card, it is
recommended to install it before mounting the RMX on the rack.
Refer to the RMX 1500/2000/4000 Getting Started Guide for
Installation instructions.
•Do not remove the protective caps from LAN3 and LAN4.
•To maximize conferencing performance, especially in high bit
rate call environments, a 1Gb connection is recommended.

5
First Entry Power-up
1Insert the USB key with the modified IP addresses into the USB port
on the front panel.
2Power the RMX ON. The ON/OFF button is lit (ON).
System power-up sequence may take approximately 10 minutes.
During this time, the parameters in the lan.cfg file are uploaded
from the USB key to the RMX’s memory and applied.
Wait for the upload process to complete. Initially all the READY/
IN USE/ERROR LEDs flicker and flash. Upload is completed when
all the LEDs turn off and only the red ERROR LED remains ON.
It remains ON until the Default IP Network Service is configured.
Do not remove the USB key from the RMX until the connection
with the RMX is established.
Product Registration and Activation Key Retrieval
Before starting the initial configuration process, register the RMX at the
Polycom Resource Center website and download the product activation
key file to the computer you will use for the configuration:
1Using a Web browser, connect to http://portal.polycom.com.
2Login with your Email Address and Password or register as a new
user.
3Select the Product Registration link.
4Follow the on-screen instructions for Product Registration and
Product Activation. (The RMX’s serial number is on a sticker on the
back of the unit, if needed.)
5Write down the Product Activation Key number or copy it for later
use.
Connecting to the MCU
1Start the RMX Web Client application on the workstation by
entering in the browser’s address line the IP Address of the control
unit as defined in the USB key in the format:
http://<Control Unit IP Address> and pressing Enter.

6
2Once the connection with the RMX is established and the RMX Web
Client Welcome screen is displayed, you can remove the USB key
from the RMX.
3In the Welcome screen, enter the default Username (POLYCOM)
and Password (POLYCOM) and click Login.
The Product Activation dialog box is displayed with the serial
number filled in.
4In the Activation Key field, enter or paste the Product Activation Key
retrieved earlier and click OK.
A message indicating that the Product Activation Key was loaded
successfully appears.
If you do not have an Activation Key, click the Polycom Resource
Center button to access the Service & Support page of the Polycom
Support website.
As no Default IP Network Service is defined, the system
automatically starts the Fast Configuration Wizard.
Initial System Configuration
The Fast Configuration Wizard that is automatically started enables you
to configure the Default IP Service, set the RMX time, modify the default
Administrator user and set the basic system flags.
The IP Management Service tab in the Fast Configuration Wizard is enabled
only if the default Management IP addresses were not modified.
1In the Fast Configuration Wizard - IP dialog box, define the following
parameters:
IPv4 is the default protocol for setting the Network Service in the Fast
Configuration Wizard.
Field Description
IP Service
Name Use the default name (Default IP Service) or enter a name using up to 20 characters.
Note: This field is displayed in all dialog boxes.

7
2Click Next.
3In the Fast Configuration Wizard - Routes dialog box, enter the IP
address of the default router.
4Click Next.
5Enter the required DNS information in the dialog box.
Signaling Host
IP Address Enter the IP address of the Central Signaling host. This is the address used by endpoints for dialing in to the MCU.
Media Card 1
IP Address Enter the IP address of the media card (MPMx) as provided by the network administrator. Endpointsconnect
to conferences and transmit call media (video, voice and
content) via these addresses.
Subnet Mask Enter the subnet mask of the MCU.
Default value: 255.255.255.0.
If Secured Communication is required on the RMX: complete the
Fast Configuration Wizard, Login, install the Certificate and then
enable the Secured Communication Mode.
Field Description
MCU Host Name Enter the name of the MCU on the network.
Default name is RMX
DNS Select:
•Off – if DNS servers are not used in the network.
•Specify – to enter the IP addresses of the DNS
servers.
Note: The IP address fields are enabled only if
Specify is selected.
Field Description

8
6Click the Next button.
7In the Fast Configuration Wizard - Environment dialog box, select the
IP Network Type: H.323,SIP or H.323 &SIP.
8Click Next.
9If you selected SIP go to Step 13.
10 In the Fast Configuration Wizard - Gatekeeper dialog box, enter the
required information:
Register Host
Names
Automatically to
DNS Server
Select this option to automatically register the MCU
Signaling Host and Shelf Management with the DNS
server.
Local Domain
Name Enter the name of the domain where the MCU is installed.
Primary DNS
Server IP Address The static IP addresses of the primary DNS server.
Field Description
Gatekeeper Select Specify to enable configuration of the
gatekeeper IP address.
When Off is selected, all gatekeeper options are
disabled.
Primary Gatekeeper
IP Address or
Name Enter either the gatekeeper’s host name (if a DNS Server is used) or IP address.
MCU Prefix in
Gatekeeper Enter the string with which the MCU registers itself with the gatekeeper.
The gatekeeper uses this string to identify the MCU
when forwarding calls to it.
H.323 endpoints use this number as the first part of
their dial-in string when dialing the MCU.
Field Description

9
11 Click Next.
12 If you selected H.323 only go to Step 15.
13 In the Fast Configuration Wizard - SIP dialog box, enter the following
information:
Aliases
Alias The alias by which the RMX’s Control Unit is identified
within the network. Up to five aliases can be defined
for each RMX.
Note: When a gatekeeper is specified, at least one
prefix or alias must be entered in the table.
Type Select the type that defines the format in which the
card alias is sent to the gatekeeper.
•H.323 ID (alphanumeric ID)
•E.164 (0-9, * #)
•URL ID (URL style address)
•Transport ID (IP address: port number)
•Email ID (email address format)
•Party Number (identical to the E.164 format)
Note: Although all alias types are supported (with
H.323 and E.164 being the most common), the type to
be used depends on your gatekeeper’s capabilities.
Field Description
SIP Server Select:
•Specify – to manually configure SIP servers.
•Off – if SIP servers are not present in the network.
SIP Server IP
Address Enter either the IP address of the preferred SIP server or its host name (if a DNS server is used).
Field Description

10
14 Click the Next button.
15 Enter the required Security information in the dialog box.
16 Click the Save & Continue button.
During the initial RMX setup, if the system detects the presence of the
RTM ISDN card, the ISDN /PSTN Network Service definition screens of
the Fast Configuration Wizard are enabled.
If there is no RTM ISDN card in the RMX or if you do not want to define
an ISDN/PSTN Network Service, go to Step 36.
Transport Type Select the protocol that is used for signaling between
the MCU and the SIP Server or the endpoints
according to the protocol supported by the SIP Server:
UDP – Select this option to use UDP for signaling.
TCP – Select this option to use TCP for signaling.
TLS – The Signaling Host listens on secured port
5061 only and all outgoing connections are
established on secured connections. Calls from SIP
clients or servers to non secured ports are rejected.
The supported security protocols are: TLS 1.0, SSL
2.0 and SSL 3.0.
Field Description
Authentication
User Name Enter the conference, Entry Queue or Meeting Room name as registered with the proxy.
This field can contain up to 20 ASCII characters.
Authentication
Password Enter the conference, Entry Queue or Meeting Room password as defined in the proxy.
This field can contain up to 20 ASCII characters.
A new ISDN/PSTN Network Service can be defined later via the
ISDN/PSTN Network Service ->Add New Service dialog box.
Field Description

11
The Fast Configuration Wizard’s ISDN/PSTN configuration sequence
begins with the ISDN/PSTN dialog box.
17 Define the following parameters:
18 Click Next.
Field Description
Network Service
Name Specify the service provider’s (carrier) name or any other name you choose, using up to 20 characters.
The Network Service Name identifies the ISDN/
PSTN Service to the system.
Default name: ISDN/PSTN Service
Note: This field is displayed in all ISDN/PSTN
Network Properties tabs and can contain character
sets that use Unicode encoding.
Span Type Select the type of spans (ISDN/PSTN) lines,
supplied by the service provider, that are connected
to the RMX. Each span can be defined as a
separate Network Service, or all the spans from the
same carrier can be defined as part of the same
Network Service.
Select either:
•T1 (U.S. – 23 B channels + 1 D channel)
•E1 (Europe – 30 B channels + 1 D channel)
Default: T1
Note: Only one Span Type (E1 or T1) is supported
on the RMX. If you define the first span as type E1
all other spans that you may later define must also
be of type E1.
Service Type PRI is the only supported service type. It is
automatically selected.

12
19 In the PRI Settings dialog box, define the following parameters:
20 Click Next.
Field Description
Default Num Type Select the Default Num Type from the list.
The Num Type defines how the system handles the
dialing digits. For example, if you type eight dialing
digits, the Num Type defines whether this number is
national or international.
If the PRI lines are connected to the RMX via a
network switch, the selection of the Num Type is used
to route the call to a specific PRI line. If you want the
network to interpret the dialing digits for routing the
call, select Unknown.
Default: Unknown
Note: For E1 spans, this parameter is set by the
system.
Num Plan Select the type of signaling (Number Plan) from the
list according to information given by the service
provider.
Default: ISDN
Note: For E1 spans, this parameter is set by the
system.
Net Specific Select the appropriate service program if one is used
by your service provider (carrier).
Some service providers may have several service
programs that can be used.
Default: None
Dial-out Prefix Enter the prefix that the PBX requires to dial out.
Leave this field blank if a dial-out prefix is not required.
The field can contain be empty (blank) or a numeric
value between 0and 9999.
Default: Blank

13
21 In the Span Definition dialog box, define the following parameters:
22 Click Next.
The Phones dialog box opens.
23 To define dial-in number ranges click the Add button.
Field Description
Framing Select the Framing format used by the carrier for the
network interface from the list.
•For T1 spans, default is SFSF.
•For E1 spans, default is FEBE.
Side Select the RMX side on the network.
Default: User side
Note: If the PBX is configured on the network side,
then the RMX unit must be configured as the user
side, and vice versa, or both must be configured
symmetrically.
Line Coding Select the PRI line coding method from the list.
•For T1 spans, default is B8ZS.
•For E1 spans, default is HDB3.
Switch Type Select the brand and revision level of switch
equipment installed in the service provider’s central
office.
•For T1 spans, default is AT&T 4ESS.
•For E1 spans, default is EURO ISDN.
Note: For T1 configurations in Taiwan, Framing must
be set to ESF and Line Coding to B8ZS.

14
24 In the Add Phone Number dialog box, define the first and the last
numbers in the phone number range.
25 Click OK.
The new range is added to the Dial-in Phone Numbers table.
26 Optional. Repeat steps 23 to 25 to define additional dial-in ranges.
27 Enter the MCU CLI (Calling Line Identification).
With dial-in connections, the MCU CLI indicates the MCU’s
number dialed by the participant. In a dial-out connection,
indicates the MCU (CLI) number as seen by the participant.
28 Click Save & Continue.
After clicking Save & Continue, you cannot use the Back button to
return to previous configuration dialog boxes.
The ISDN/PSTN Network Service is created and confirmed.
29 Click OK to continue the configuration.
The Spans dialog box opens displaying the following read-only
fields.
30 Click the check boxes in the Attached field to attach spans (E1 or T1
PRI lines) to the network service named in the Network Service Name
field. The Spans Table displays the configuration of all spans and all
ISDN network services in the system.
In the Fast Configuration Wizard only the first ISDN/PSTN Network
Service is defined and Spans can only be attached to this service.
Each ISDN RTM card can support either 7 E1 or 9 T1 PRI lines.
Additional ISDN/PSTN Network Services can be defined by selecting
in the RMX Management pane ISDN/PSTN Network Services and
then New ISDN/PSTN Service in the ISDN/PSTN Network Services
list.
31 Click Next.
The RMX Time dialog box is displayed.
•A range must include at least two dial-in numbers.
•A range cannot exceed 1000 numbers.

15
32 Set the RMX time using one of the three available options: setting
the RMX time manually, clicking the Retrieve Client Time button, or
using the NTP Servers options.
33 Click Next.
The Administrator User dialog box is displayed.
Field Description
GMT Date The date at Greenwich, UK.
Local Time The RMX’s local time settings, are calculated from
the GMT Time and the GMT Offset.
GMT Time Displays the RMX’s current GMT Time settings.
Option 1: Manually setting the RMX time:
•Using the arrows modify the GMT Time and the
GMT Offset to set the RMX time.
GMT Offset Displays the time zone difference between
Greenwich and the RMX’s physical location.
•Using the arrows modify the GMT Offset time on
the RMX.
Retrieve Client Time Option 2: Automatically setting the RMX time:
•Click this button to automatically update the
RMX's GMT Date, Time and Offset to match that
of the workstation.
Use NTP Server Option 3: Setting the RMX time by synchronizing
with external NTP servers:
•Select this check box to synchronize the time
with up to three external NTP servers.
•Enter the IP addresses of the required NTP
servers in order of precedence.
The Status field indicates whether registration with
the NTP Server failed or succeeded.
Note: When this option is selected, the manual
GMT Date and GMT Time setting options are
disabled. The GMT Offset fields are still active.

16
34 Enter the required Administrator User information:
35 Click Next.
The System Flags dialog box is displayed.
36 In the Fast Configuration Wizard - System Flags dialog box, enter the
following information:
Field Description
New User Name Enter the new user name of the new administrator
user.
New Password Enter the password for the new administrator user.
Confirm Password Enter the same password again to confirm its
accuracy.
Flag Value
Conference ID Length
(MCU) The number of digits of the Conference ID that will be assigned by the MCU.
Range: 2-16 (Default: 5)
Note: Selecting 2 digits limits the number of
simultaneous ongoing conferences to 99.
Minimum Conference
ID Length (User) The minimum number of digits that the user must enter when
manually assigning a numeric ID
to a conference.
Range: 2-16 (Default: 4)
Selecting 2
digits limits
the number
of
simultaneous
ongoing
conferences
to 99.
Maximum Conference
ID Length (User) The maximum number of digits that the user can enter when
manually assigning a Numeric ID
to a conference.
Range: 2-16 (Default: 8)
MCU Display Name The MCU name that appears at the endpoints.
Default: Polycom RMX 1500.

17
These flags can be modified later, if required. For more
information, see the RMX 1500/2000/4000 Administrator’s Guide,
"System Configuration Flags”.
37 Click Save & Close.
The RMX confirms successful configuration.
38 In the Success Message box, click OK.
39 In the Reset Confirmation dialog box, click Yes.
40 In the Please wait for system reset message box, click OK.
System restart may take up to 10 minutes.
41 Refresh the browser periodically until the Login screen is displayed.
42 When the Login screen is displayed, enter the new Username and
Password and click Login.
The RMX Web Client opens.
An MCU State indicator displays a progress indicator showing the
time remaining until the system start-up is complete.
When the default RMX User is replaced and the RMX Time is set
and if there are no System Errors, the green READY LED on the
RMX’s front panel turns ON and the red ERROR LED turns OFF.
Terminate Conference
when Chairperson Exits Yes/No (Default: Yes)
Auto Extend
Conferences When Yes is selected (default) allows conferences running on the RMX to be automatically extended
as long as there are participants connected and
there are available resources.
The Fast Configuration Wizard configures the Default IP Network
Service with common parameters. The speed and transmit/receive
mode of each LAN port used by the system are automatically
identified by the system but can be manually modified if the specific
switch requires it in the Ethernet Settings dialog box. Specific or
additional settings (e.g. for ICE, or Secured Mode) should be
performed once the initial configuration is complete. For more
detailed, see the RMX 1500/2000/4000 Administrator’s Guide.
Flag Value

18
Selecting the RMX Web Client Languages
By default, the RMX Web Client interface is displayed only in English.
You can choose the languages available for selection on the Login screen.
1On the RMX menu, click Setup > Multilingual Setting.
The Multilingual Setting dialog box is displayed.
2Place check marks in the boxes of the languages to be available for
selection.
3Click OK.
4Log out and Log in for the customization to take effect.
Conferencing Entities
The RMX is shipped with one Entry Queue and four Meeting Rooms:
• Entry Queue DefaultEQ whose ID is 1000, and it is used to access
the default Meeting Rooms
• Four Meeting Rooms whose IDs are 1001, 1002, 1003 and 1004.
The default conferencing entities are set to line rate of 384 kbps, Auto
Layout, Polycom Skin and have a default duration of one hour.
The default Entry Queue (EQ) is set to Ad Hoc conferencing which
allows participants to start new conferences without prior definition by
entering a Conference or Meeting Room ID other than those used for
any other conferencing entities defined or running on the MCU.
For IP conferencing, these conferencing entities can be used to start new
conferences without any additional settings.
If ISDN/PSTN endpoints are participating in the conferences an ISDN/
PSTN dial-in number must be manually assigned to the Conference,
Meeting Room or Entry Queue. For more information, see the RMX
1500/2000/4000 Administrator’s Guide,"Modifying the EQ Properties” and
"ISDN/PSTN Network Services”.
If additional Entry Queues and Meeting Rooms are required, for
example, for conferencing at different line rates, you can customize the
conferencing entities to your organization’s requirements and define
additional conferencing entities. For more details, see the RMX 1500/
2000/4000 Administrator’s Guide.

19
To start ongoing conferences and monitor their status see the
RMX 1500/2000/4000 Getting Started Guide, “Basic Operation”.
Connecting to a Conference Directly or via Entry
Queue
The RMX is shipped with pre-configured default conferencing entities
that can be used to dial in and start conferences. Default (Transit) Entry
Queue ID: 1000, default Meeting Room IDs: 1001, 1002, 1003, and 1004.
H.323 Participants
H.323 participants dial:
[MCU Prefix in Gatekeeper][Conference or Entry Queue ID/Name].
For example, if the MCU prefix in gatekeeper is 925, you can dial to the
default (Transit) Entry Queue by entering 925 or 9251000 and be routed
to Meeting Rooms by entering its ID (i.e. 1001, 1002, 1003 or 1004). You
can connect directly to one of the default Meeting Rooms, by dialing its
number, for example: 9251001. Alternatively, you can use the Entry
Queue or conference name to connect directly to the conference. For
example, if the conference name is Maple_Room, the participant can
dial: 925Maple_Room.
SIP Participants
For SIP participants the dialing string is composed of the conference
routing name as registered with the SIP server and domain name in the
following format: conference_name@domain_name.
For example, if the conference name is Maple_Room, the participant
dials: [email protected].
ISDN/PSTN Participants
ISDN and PSTN participants can connect to conferences and Meeting
Rooms directly or via an Entry Queue by dialing one of the numbers
(including the country and area code if needed) assigned to them. When
connecting to an EQ they are routed to their conference according to the
conference ID entered. For example, if the assigned dial in number is
4045555, the ISDN/PSTN participant dials this number with the
appropriate area code (for example, 678) and country code (001).

20
Conference Control Using DTMF Codes
Operation DTMF String
Individual Help *0
Conference Help 00
Mute My Line *6
Unmute My Line #6
Increase Broadcast Volume *9
Decrease Broadcast Volume #9
Increase Listening Volume *76
Decrease Listening Volume #76
Play Help Menu *83
Start Click&View to modify personal layout **
Change To Chairperson *78
Show Number of Participants *88
Invite a participant to the conference *72
Disconnect the last invited participant #72
DOC2687A