Polycom RealPresence RMX 4000 Installation instructions

Polycom RMX™ 4000
Hardware Guide
Version 5.0 |November 2009 |DOC2519A

Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s
products are trademarks and/or service marks of Polycom, Inc., and are registered and/or
common-law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending
patent applications held by Polycom, Inc.
Portions, aspects and/or features of this product are protected under United States Patent Law in
accordance with the claims of United States Patent No: US 6,300,973; US 6,492,216; US
6,496,216; US 6,757,005; US 6,760,750; US 7,054,620; US 7,085,243; US 7,113,200; US
7,269,252; US 7,310,320.
PATENT PENDING
© 2009 Polycom, Inc. All rights reserved. 
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with
respect to the software contained within its products. The software is protected by United States
copyright laws and international treaty provision. Therefore, you must treat the software like any
other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc.,
is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.

Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number.
This equipment complies with Part 68 of the FCC
rules and the requirements adopted by the ACTA. On
the rear side of this equipment is a label that
contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If
requested, this number must be provided to the
telephone company.
The telephone company may make changes to its
facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide
advance notice so you can make the necessary
modifications to maintain uninterrupted service.
This equipment does not contain any user
serviceable part. If trouble is experienced with this
equipment RMX 4000, for repair or warranty
information, please contact Polycom Inc in the U.S.A.
If the equipment is causing harm to the telephone
network, the telephone company may request that
you disconnect the equipment until the problem is
resolved.
If, in the unlikely event that this equipment causes
harm to the network, the telephone company will
notify you in advance that temporary discontinuance
of service may be required. But if advance notice isn't
practical, the telephone company will notify you as
soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it
necessary.
This registered equipment may not be used with party
lines or coin lines.
United States Safety Construction Details:
•All connections are indoor only.
•Unit is intended for RESTRICTED ACCESS
LOCATION.
•Unit is to be installed in accordance with the
National Electrical Code.
•The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
•This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type. 
Dispose of used batteries according to their
instructions.

CE MARK R&RTTE Directive
CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX™
4000 is in conformity with the following relevant
harmonized standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity. 
Compliant with European Battery Directive
2006/66/EC
To comply with the European Battery Directive 2006/
66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à
la norme NMB-003 du Canada.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
Česky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento RMX 4000 je ve shoděse
základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr RMX
4000 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/
EF.
Regulatory Notices

Deutsch [German]: Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät RMX 4000 in
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.
Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme RMX 4000 vastavust
direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele
asjakohastele sätetele.
English: Hereby, Polycom (UK) Ltd. Declares that this RMX 4000 is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC.
Español [Spanish]: Por medio de la presente Polycom (UK) Ltd declara que el RMX 4000 cumple
con los requisitos esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.
Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ΔΗΛΩΝΕΙ ΟΤΙ RMX 4000
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ
ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
Français [French]: Par la présente Polycom (UK) Ltd déclare que l’appareil RMX 4000 est
conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.
Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo RMX 4000 è conforme
ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.
Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að RMX 4000 er í samræmi við
grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC
Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka RMX 4000 atbilst Direktīvas 1999/5/EK
būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.
Lietuvių[Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis RMX 4000 atitinka esminius
reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel RMX 4000 in
overeenstemming is met de essentiële eisen en de andere relevante bepalingen
van richtlijn 1999/5/EG.
Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan RMX 4000 jikkonforma mal-
ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva
1999/5/EC.
Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a RMX 4000 megfelel a
vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb
elõírásainak.
Norsk [Norwegian]: Polycom (UK) Ltd erklærer herved at utstyret RMX 4000 er i samsvar med de
grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.
Polski [Polish]: Niniejszym Polycom (UK) Ltd oświadcza, że RMX 4000 jest zgodne z
zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami
Dyrektywy 1999/5/WE
Português [Portuguese]: Polycom (UK) Ltd declara que este RMX 4000 está conforme com os requisitos
essenciais e outras disposições da Directiva 1999/5/CE.
Slovensko [Slovenian]: Polycom (UK) Ltd izjavlja, da je ta RMX 4000 v skladu z bistvenimi zahtevami
in ostalimi relevantnimi določili direktive 1999/5/ES.

Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že RMX 4000 spĺňa základné požiadavky
a všetky príslušné ustanovenia Smernice 1999/5/ES.
Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että RMX 4000 tyyppinen laite on direktiivin
1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.
Svenska [Swedish]: Härmed intygar Polycom (UK) Ltd att denna RMX 4000 står I
överensstämmelse med de väsentliga egenskapskrav och övriga relevanta
bestämmelser som framgår av direktiv 1999/5/EG.
Regulatory Notices
Russian Communication Certificate
The Polycom RMX™ 4000 complies with the Russian Ministry of Communication requirements stated in
certificate 2795. Expiration date 17/03/2014.
Chinese Communication Certificate

Polycom RMX 2000/4000 Administrator’s Guide
i
Table of Contents
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Main Features .......................................................................................... 1-1
RMX 4000 Specifications ....................................................................... 1-2
System Capacities ........................................................................... 1-3
MPM+ Resource Capacities .......................................................... 1-4
Safety Requirements .............................................................................. 1-6
Site Safety Requirements ............................................................... 1-6
General Installation Precautions .................................................. 1-7
Rack Mount Safety Precautions .................................................... 1-7
Installing the RMX 4000 ......................................................................... 1-8
Unpacking the RMX 4000 .............................................................. 1-8
Installing the RMX in a Rack or as a Standalone ..................... 1-10
Standalone RMX 4000 Installation ..................................... 1-10
Rack Mount Preparations .................................................... 1-10
Placing the RMX 4000 in a 19” Rack .................................. 1-11
Placing the RMX 4000 in a 23” Rack .................................. 1-13
Reverse Mounting the RMX 4000 in a Rack ..................... 1-14
Connecting the RMX 4000 to Power Sources ........................... 1-15
Connecting the RMX 4000 to AC Power ........................... 1-16
Connecting the RMX 4000 to -48DC SELV Power ........... 1-17
Connecting Cables on the RMX 4000 ......................................... 1-19
First-time Power-up ..................................................................... 1-20
RMX 4000 Components ....................................................................... 1-21
RMX 4000 Front Panel ................................................................. 1-21
RMX 4000 Rear Panel ................................................................... 1-24
RTM-IP 4000 .................................................................................. 1-25
RTM ISDN ..................................................................................... 1-27
ISDN/PSTN Clock Source .................................................. 1-28
RTM LAN ...................................................................................... 1-28
AC Power Entry Module (PEM) ................................................ 1-28
DC Power Rail Module ................................................................ 1-29
Component Slot Allocation ......................................................... 1-29

Table of Contents
ii
RMX 4000 LEDs .................................................................................... 1-31
RMX 4000 Front Panel LEDs ....................................................... 1-31
RMX 4000 Rear Panel LEDs ........................................................ 1-34
RTM-IP 4000 .......................................................................... 1-34
RTM LAN .............................................................................. 1-35
RTM ISDN ............................................................................. 1-36
Component Replacement . . . . . . . . . . . . . . . . . . . . . . . 2-1
Using the Modified PMC Compatible Ejector Lever ................ 2-3
Replacing the CNTL 4000 Module ............................................... 2-4
Replacing an AC Power Supply Module .................................... 2-5
Replacing an AC Power Entry Module (PEM) .......................... 2-6
Replacing a DC Power Rail Module (PRM) ............................... 2-7
Replacing the Fan Drawer ............................................................. 2-9
Inserting an Air Filter (Optional) in the Fan Drawer .............. 2-10
Replacing a Faulty MPM+ Card ................................................. 2-11
Removing the MPM+ Card from the MCU ...................... 2-11
Installing the Replacement MPM+ Card .......................... 2-13
Installing a New MPM+ Card in a Powered On RMX 4000 .. 2-14
Replacing a RTM ISDN Card ...................................................... 2-14
Replacing the RTM-IP 4000 ......................................................... 2-16
Replacing the RTM LAN ............................................................. 2-17
Replacing the Fabric Switch Module (FSM 4000) .................... 2-18

1
Hardware Description
This Hardware Guide provides information on the RMX 4000 and its
components. This system utilizes a modular “universal slot” platform,
whose components are designed for high performance, capacity and
reliance.
Main Features
The Polycom RMX 4000 offers the following features:
•Linux®based
• Chassis based on the ATCA standard
• Built-in redundancy, hot swappable parts
• Physical network and media separation between management and
signaling networks, with high speed switching fabric on the media
boards increasing system bandwidth
• Support for standard network interfaces (IP, ISDN and LAN) and
large number of ports.
• H.323, SIP video, PSTN and ISDN
• New hardware technologies
• High availability, redundancy, on-line upgrading and dynamic
resource allocation
• Easy integration of conference elements into external network
management
• Enhanced Continuous Presence (multi-image video)
• IVR (Interactive Voice Response) module
• Resilient multipoint conferencing - Polycom Lost Packet Recovery
(LPR)

Chapter 1- Hardware Description
1-2
RMX 4000 Specifications
Table 1-1 Polycom RMX 4000 Specifications
Physical
Height 6U (26.56 cm.)
Width 19” (48.26 cm.)
Depth 15.74” (40 cm.)
Weight Up to 40 Kg.
IP Protocols
Audio G.711, G.722, G.722.1, G.729A, G.723.1, Siren14.
Video H.261, H.263, H.264.
Network Interfaces
IP, ISDN, PSTN and LAN H.323, SIP, PSTN, LAN and ISDN.
Power Supply
AC Input/ Range, BTU Voltage range:100-240 VAC, 14-7 AMP, 50/60
Hz.
BTU output: 5120.
DC Input/Range, BTU Voltage range:-40.5-60 V DC SELV, with circuit
breaker.
Typical: -48V DC Voltage up to 25 Amp.
BTU output: 4270. Maximum 4600: per hour.
Power Consumption
AC Maximum Power
consumption 1500Watts
DC Maximum Power
consumption 1250Watts
Environment
Operating temperature 10°– 40°C (50°– 104°F).