Polycom RealPresence Group Series How to use

September 2013
3725-63711-010/A
Release Notes
Polycom®RealPresence®Group Series, Version 4.1.1.1
Polycom announces the release of Polycom®RealPresence®Group Series
software. This document provides the latest information about the following
Polycom software:
•Version 4.1.1.1 of the Polycom RealPresence Group system software
•Version 2.1 of the Polycom®EagleEye™ Director software
•Version 4.1.1.1 of the Polycom Touch Control Operating System software
•Version 4.1.1.1 of the Polycom Touch Control Panel software
Overview
The Polycom RealPresence Group systems are cutting-edge visual
collaboration tools that provide high quality video and sound. The systems use
the most up-to-date video communications technology to deliver the most
natural video conferencing experience.
The Polycom RealPresence Group systems support up to 1080p60
performance for people and content, for a new level of clarity and realism.
RealPresence Group 300 and RealPresence Group 500 systems support
1080p60 performance for people or for content at one time, while
RealPresence Group 700 systems support 1080p60 performance for people
and content at the same time. You can pair all of the systems with the Polycom
EagleEye Director or the Polycom Touch Control to turn them into even more
powerful room-based video systems.
Every time you power on a RealPresence Group system, a splash screen appears
on the monitor with a note to wait as the system starts. The monitor then goes black
for a period of time. Do not attempt to turn off or restart the system during this time.

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
2Polycom, Inc.
RealPresence Group 300 and 500 systems ship with a Polycom EagleEye III
or EagleEye Acoustic camera, a Polycom RealPresence Group Remote
Control, and a RealPresence Group Microphone Array.
RealPresence Group 700 systems ship with a Polycom EagleEye III camera,
a Polycom RealPresence Group Microphone Array, and a Polycom
RealPresence Group Remote Control.
The administrator settings can be configured in the system’s web interface.
Users can access calling functions using the remote control and user-friendly
onscreen menus.

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
Polycom, Inc. 3
For more information about setting up and using the RealPresence Group
systems, refer to the documents on the product pages at
support.polycom.com.
Monitor Setup
DependingonthemonitoryouareusingwiththeRealPresenceGroupsystem,
you might want to change some default settings. Before setting up your
system, review the following information to determine what changes might be
necessary.
Displaying All Pixels
Before attaching your Polycom RealPresence Group system to a TV monitor,
ensure the monitor is configured to display all available pixels. This setting,
also known as
fit to screen or dot by dot , enables the entire HD image
to be displayed. The specific name of the monitor setting varies by
manufacturer.
Ensuring Monitor Availability
By default, the RealPresence Group system sends no signal when it goes to
sleep. This might result in somemonitors turning off or entering standby mode.
Ifyourmonitordoesnotwakeupwhenthe RealPresenceGroupsystemwakes
up and reestablishes the signal, you have several options:
•Turn the monitor off and on again before using the RealPresence Group system.
•Configure the monitor to not turn off or enter standby mode when it is not receiving
a signal.
•Set up the RealPresence Group system to display black video, instead of not
sending a signal, when it goes to sleep.
HDCP Content Sources
The RealPresence Group Series does not support HDCP (High-bandwidth
Digital Content Protection). If you connect a content source that sends
HDCP-encrypted content, the content is not shown (on the local or far side)
and the screen displays black video. When you send content, make sure you
do not use a content source with HDCP.
Version 10 is the latest hardware version of the RealPresence Group Series. There
are no performance benefits or feature differences from earlier versions. All
RealPresence Group Series software versions are supported on all RealPresence
Group system hardware versions.

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
4Polycom, Inc.
Installing the Software
Procedures for installing and updating Polycom RealPresence Group System
software vary. With your license key, you can update directly from
RealPresence Group Series software version 4.0.2 to 4.1.1.1.
When updating the RealPresence Group system software to version 4.1.x or
later, make sure you are currently running version 4.0.2 or later.
•Ifyouarerunning version 4.0.0,4.0.0.1,or4.0.1, downloadandinstallversion4.0.2
from support.polycom.com before you download and install a 4.1.x version.
•If you are already running version 4.0.2 or later, you can follow the procedures
described in Installing Software and Options for the Polycom RealPresence Group
Series and Accessories at support.polycom.com.
Software Version History
Polycom RealPresence Group System Software
Software Version Release Date Description
4.1.1.1 September 2013 Includes support for additional Lync 2013 enhancements; adds Cisco
TIP interoperability; replaces version 4.1.1.
4.1.1 July 2013 Provides enhanced security; includes SVC updates; adds compatibility
for Microsoft Lync 2013; provides remote management of the Polycom
Touch Control; supports Polycom Calendering for Microsoft Outlook.
4.0.2 March 2013 Added support for the SVC (Scalable Video Codec) protocol and
RealPresence Group 700 system; enabled Monitor Profiles for
configuring viewing and recording preferences.
4.0.1 January 2013 Enabled Polycom® SmartPairing™ in automatic mode with the
RealPresence Mobile application on an Apple iPad; added more
diagnostic features; included API support for a broadcast beacon to an
AMX® NetLinx™ central controller; added support for software
downgrade via USB; added support for the EagleEye Acoustic camera;
updated EagleEye Director software to version 2.1, which adds camera
support for 1080p with 60 frames per second.
4.0.0.1 November 2012 Correction for an issue recently observed at the factory in which
Polycom RealPresence Group systems restarted intermittently while in
a call; replaces 4.0.0.
4.0.0 November 2012 First release of software to support the Polycom RealPresence Group
300 and 500 systems.

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
Polycom, Inc. 5
Polycom Touch Control Software
New Features in 4.1.1
The version 4.1.1 software includes the features and functionality of version
4.0.2, with the following additions.
Formoreinformationaboutanyofthenewfeatures,refertotheAdministrator’s
Guide for the Polycom RealPresence Group Series at support.polycom.com.
Security Profiles
Version 4.1.1 supports the use of Security Profiles that govern system features
related to security.
Login and Credentials
RealPresence Group systems support local and remote login to the system.
They also allow you to create a banner that is displayed when logging in locally
or remotely.
Software Version Description
4.1.1.1 Panel software
4.1.1.1 Operating System software Compatible with Polycom Group System software version 4.1.1.1.
4.1.1 Panel software
4.1.1 Operating System software Support for remote management by a RealPresence Group system;
compatible with Polycom Group System software version 4.1.1.
4.0.2 Panel software
4.0.2 Operating System software Release of Polycom Touch Control software to support the Polycom
RealPresence Group 700 system; compatible with Polycom Group
System software version 4.0.2.
4.0.1 Panel software
4.0.1 Operating System software Bug fix release; compatible with Polycom Group System software
version 4.0.1.
4.0.0 Panel software
4.0.0 Operating System software Release of Polycom Touch Control software to support the Polycom
RealPresence Group 300 and 500 systems; compatible with Polycom
Group system software versions 4.0.0 and 4.0.0.1.

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
6Polycom, Inc.
Local Accounts
Password Policies
You can configure password policies for Admin, User, Meeting, Remote
Access, and SNMP passwords. These password policies can ensure that
strong passwords are used.
Account Lockout
RealPresence Group systems provide access controls that prevent
unauthorized use of the system. One way someone might try to discover valid
user names and passwords is by exhaustively attempting to log in, varyingthe
user name and password data in a programmatic way until discovering a
combination that succeeds. Such a method is called a “brute-force” attack.
To mitigate the risk of such an attack, account lockout protects local accounts
from being vulnerable to brute-force attacks.
External Authentication
Version 4.1.1 supports the use of the Active Directory Server (ADS), which
enables you to use the system other than through the built-in local accounts.
Whitelist
When the whitelist is enabled, the Polycom RealPresence Group system web
interface and SNMP ports accept connections only from specified IP
addresses.
Port Lockout
You can protect your RealPresence Group systems against unauthorized
attempts to log in through the web interface. Port lockout protects against
brute-force attacks by temporarily locking the login port after a configurable
number of unsuccessful login attempts have been made, regardless of which
account was used. It is supported only on the web interface.
Session Lists
You can use the sessions list to see information about everyone logged in to a
RealPresence Group system including the following:
•Type of connection, for example, Web
•ID associated with the session, typically Admin or User

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
Polycom, Inc. 7
•Remote IP address (that is, the addresses of people logged in to the RealPresence
Group system from their computers)
Certificates and Revocation
Polycom RealPresence Group systems can generate and use certificates to
authenticate network connections to and from the Polycom RealPresence
Group system. The system can manage certificates, certificate signing
requests (CSRs, sometimes also called unsigned certificates), and revocation
lists. ANSI X.509 standards regulate the characteristics of certificates and
revocation.
FIPS 140 Encryption
Version 4.1.1 supports the configurable use of FIPS 140-validated
cryptography. When the FIPS 140 setting is enabled, all cryptography used on
the system comes from a software module that has been validated to FIPS
140-2 standards.
Network Intrusion Detection System
Version 4.1.1 adds a Network Intrusion Detection System (NIDS), which uses
network analysis techniques to discover unauthorized access to the network.
For information about the types of packets that are detected, refer to the
Administrator’s Guide for the Polycom RealPresence Group Series.
IPv6 Support
Version 4.1.1 provides full support for IPv6. RealPresence Group Series
systems can be deployed on IPv4 networks, IPv6 networks, or dual-stack
networks.
Assured Services SIP (AS-SIP)
The RealPresence Group series now supports Assured Services Session
Initiation Protocol (AS-SIP). AS-SIP is a DoD variant of SIP used as part of its
initiative to build a reliable and secure IP communications network. AS-SIP
incorporates Multilevel Precedence and Preemption, Secure Signaling and
Media, Quality of Service (QoS), and IPv6 support.
SNMP v3
RealPresence Group systems now support the SNMP version 3 protocol.
SNMP features specific to version 3 include the following:

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
8Polycom, Inc.
•Allows for secured connectivity between the console and the SNMP agent
•Supports both IPv4 and IPv6 networks
•Supports up to three trap destination addresses
•Supports INFORM messages, which are acknowledged TRAP messages
Address Bar
You can now display the system’s IP address, extension, and SIP address on
the home screen.
USB Keyboard
Version 4.1.1 supports the ability to attach a standard English USB keyboard
for data entry and navigating the local interface.
USB Log Management
You can now set up automatic and manual transfers of the log files to a USB
device.
Scalable Video Codec Updates
The Polycom RealPresence Group Series software supports the SVC
(Scalable Video Codec) protocol. In an SVC-based conference, each
SVC-enabled endpoint transmits multiple bit streams, a process called
simulcasting, to the Polycom RealPresence Collaboration Server. The
RealPresence Collaboration Server sends or relays selected video streams to
the endpoints without sending the entire video layout.
SVC-based conferencing reduces video resource requirements, and provides
better error resiliency, lower latency, and more flexibility with display layouts.
Several new scalable video codec (SVC) features are now supported:
•Polycom RealPresence Collaboration Server 800s 8.1 Compatibility
•Integrated Voice Response and DTMF Support
•Additional Sites in Layouts
Microsoft Lync 2013 Compatibility
The release includes updates from software testing with Microsoft Lync Server
2013 and is compatible with both Microsoft Lync 2013 and Microsoft Lync
2010.
Polycom supports the following features in Microsoft Lync Server 2013:
•Interactive Connectivity Establishment (ICE)
•Centralized Conferencing Control Protocol (CCCP)

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
Polycom, Inc. 9
•Federated presence
•Real-time video (RTV)
For more information about this and other Microsoft/Polycom interoperability
considerations, refer to the Polycom Unified Communications Deployment
Guide for Microsoft Environments.
Remote Management of the Polycom Touch Control
YoucanremotelymanagecertainfeaturesofyourPolycom Touch Controlfrom
within your enterprise environment using Microsoft Internet Explorer version 9
or Mozilla FireFox version 3.6 and later.
From the browser, you can do the following:
•Download Touch Control logs
•Specify network settings
•Pair and unpair with a RealPresence Group system
•Change Touch Control Admin ID and Password
•Update the software
•View currently displayed Touch Control screens
For more information on setting up and using the Polycom Touch Control, refer
to Administrator’s Guide for the Polycom RealPresence Group Series and
User’s Guide for the Polycom RealPresence Group Series and the Polycom
Touch Control.
EagleEye Director Tracking in a Call
As in previous versions, this release supports disabling EagleEye Director
tracking while in a call. Now, when you stop camera tracking through the menu
inthelocal interface,theMute/Unmutebuttons do notaffect tracking. Youmust
start camera tracking using the menu before the Mute/Unmute buttons will
again affect tracking. Once the call is complete, EagleEye Director returns to
its default setting.
Polycom Calendaring for Microsoft Outlook
RealPresenceGroupsystemscanconnecttoMicrosoftExchangeServer2010
or 2013 and retrieve calendar information, including meeting details. If the
meeting was created using the Polycom Conferencing Add-in for Microsoft
Outlook, the RealPresence Group system can do the following:
•Identify video-enabled meetings with a icon displayed on the system
calendar.
•Let users join the meeting without knowing the connection details.
As part of this update, the Mute/Unmute buttons no longer affect tracking when you
are not in a call.

Release Notes
Polycom RealPresence Group Series, Version 4.1.1.1
10 Polycom, Inc.
Call Statistics Updates
The call statistics diagnostic screens allow you to view information about the
call in progress. You can view information about participants in the call, as well
as details about participant streams.
Examples of the information you can view include the following:
•System name and number
•Stream type and quality
•Frame rate
•Packet loss details
•Encryption details
Microsoft Active Directory Authentication
Software version 4.1.1 supports Active Directory on Microsoft Windows Server
version 2008 R2 and Microsoft Windows Server 2012. An administrator can
configure RealPresence Group systems to grant access using network
accounts that are authenticated through an Active Directory (AD) server. The
account information is stored on the AD server and not on the RealPresence
Group system. The AD administrator assigns accounts to AD groups, one for
RealPresence Group system admin access and one for user access.
Once enabled, users can enter their network account credentials to access the
RealPresence Group system from any Microsoft Windows Active Directory
domain running Windows 2008 R2 or Windows 2012 in either 32-bit and 64-bit
lengths.
Kiosk Mode
Version4.1.1supportsKioskMode in the local interface. Kiosk Modesimplifies
the Home screen by displaying only speed dial entries and calendar meetings
(if enabled). In Kiosk Mode, therefore, you can only call speed dial numbers,
join calendar meetings, and answer calls.
You must create your speed dial numbers before you use Kiosk Mode. For
information on adding speed dial entries and enabling speed dial, refer to the
Administrator’s Guide for the Polycom RealPresence Group Series.
Points to Note about Kiosk Mode:
Kiosk Mode is disabled by default. If Kiosk Mode is enabled:
•The Home screen menu, Out of Call menu, and other icons are disabled.
•Alerts bring the local interface out of Kiosk Mode until you clear the alerts.
•You can still use the remote to adjust the volume, control the camera, and
mute/unmute the microphone when in calls.
•You can bring up the In a Call menu by pressing Menu on the remote during the
call.