Polycom MGC-100 User manual

MGC-50/MGC-100
Getting Started Guide
Version 7.5

Copyright © 2006 Polycom, Inc.
All Rights Reserved
Catalog No. DOC2102B
Version 7.5
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized
use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject
to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are
registered trademarks of Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of
printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in
this document may be incorporated into future issues.

Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
EC Mark R&TTE Directive
Polycom Inc., declares that the MGC-50 and
MGC-100 with NET-8 card is in conformity with the
following relevant harmonized standards:
EN 60950: 1992 Including Amendments 1,2,3 & 4
EN 55022: 1994
EN 50082: 1997
Following the provisions of the Council Directive
1999/EC on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves but should contact the
appropriate electric inspection authority or electrician,
as appropriate.

Regulatory Notices
United States Safety Construction Details
•Unit is intended for RESTRICTED ACCESS
LOCATION.
•Unit is to be installed in accordance with the
National Electrical Code.
•The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
•This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
For DC system only:
•Use 10 AWG copper conductors.
•Connect to a reliably grounded 48 V DC SELV
source.
•Caution: This equipment has a connection
between the grounded conductor of the DC
supply circuit and the grounding conductor. See
Installation Instructions.
•This equipment shall be located in the same
immediate area (such as, adjacent cabinets or
any other equipment that has a connection
between the grounded conductor of the same
DC supply circuit and the earthing conductor,
and also the grounding connection of the DC
system.) The DC system shall not be grounded
elsewhere.
Russian Communication Certificate
The MGC-100 and MGC-50 comply with the Russian
Ministry of Communication requirements stated in
certificate OC/1-MM-15.

i
Table of Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
MGC Unit Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
MGC-50/MGC-100 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Network Equipment, Numbers and Addresses . . . . . . . . . . . . . . . . . . 1-7
Overview of This Getting Started Guide . . . . . . . . . . . . . . . . . . . . . . 1-8
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
MGC-100 Components Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
MGC-50 Components Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
MGC Components Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Information Highway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Initial System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Initial IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Starting the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Defining an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Defining an ISDN Network Service . . . . . . . . . . . . . . . . . . . 3-10
Defining Spans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Defining Dial-In Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Defining the Gateway Range . . . . . . . . . . . . . . . . . . . . . . . 3-21
Completing the ISDN Network Service Definition . . . . . . 3-21
Assigning the ISDN Network Service to the ISDN Network
Interface Module (Net-2/Net-4/Net-8) . . . . . . . . . . . . . . . . . 3-21
IP Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Assigning Network Services to the IP/IP+ Cards . . . . . . . . . 3-58
About Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
On-Demand (Reservation-less) Conferencing . . . . . . . . . . . . . . . . . . 4-2
Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

MGC-50/MGC-100 Getting Started Guide
ii
Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Conference Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Video Session Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Additional Video Conference Settings . . . . . . . . . . . . . . . . . 4-6
Video Conference Parameters . . . . . . . . . . . . . . . . . . . . . . . 4-7
Highest Common Mechanism . . . . . . . . . . . . . . . . . . . . . . . 4-8
Audio Only Conference Types . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . 5-1
Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Dialing-in to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Viewing the Conference Dial-in Properties . . . . . . . . . . . . . 5-5
Conference Access via Entry Queue . . . . . . . . . . . . . . . . . . 5-5
Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Listing Participants in the Browser and Status Panes . . . . 5-10
Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Operations Performed During On Going Conferences . . . . . . . . . . 5-13
Adding a Participant to a Conference . . . . . . . . . . . . . . . . . 5-13
Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . 5-18
Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Changing the Layout in a Continuous Presence Conference 5-21
Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . 5-22
Changing the Duration of a Conference . . . . . . . . . . . . . . . 5-23
Terminating a Conference Manually . . . . . . . . . . . . . . . . . . 5-25
Changing the Video Layout . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

iii
Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1
Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1
Entry Queue Dial-in Number Table . . . . . . . . . . . . . . . . . . . . 6-3
Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5
Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9
Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1
Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Creating a Target Conference from an Entry Queue . . . . . . . . . . . . . 7-5
Creating an On Going Video Conference . . . . . . . . . . . . . . . . . . . . . . 7-6
Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12
Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Resources Report - Network Resources . . . . . . . . . . . . . . . . . 8-3
Resource Report - Network Resources Details . . . . . . . . . . . 8-4
Resources Report - Media Resources . . . . . . . . . . . . . . . . . . . 8-5
Media Resources Area Parameters Description . . . . . . . . . . 8-5
Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Listing the Installed Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Obtaining Additional Information . . . . . . . . . . . . . . . . . . . . 8-14

MGC-50/MGC-100 Getting Started Guide
iv

1-1
1
Before You Begin
This Getting Started Guide provides information on the installation and
basic operation of your MGC-50/100. For more information on defining and
running conferences, defining IVR services and managing the system, refer
to the MGC Manager User’s Guide Volumes I & II and the MGC
Administrator’s Guide included with the system. References to the relevant
chapters of these guides are included throughout this Getting Started Guide.
System Overview
The MGC-50 and MGC-100 are high performance, high capacity multi-
network solutions that provides you with feature-rich, and easy-to-use
multipoint voice, video and gateway conferencing.
The system meets International Telecommunication Union -
Telecommunication Standardization Sector, (ITU-T, formerly CCITT)
standards for multipoint multimedia bridging devices, and meets ETSI
standards for telecommunication products. The MGC-100 DC also meets
the NEBS Compliant Standard (when so ordered) for our clients based in the
United States.
The flexible architecture in the system is designed to accommodate users’
changing multipoint needs. This system utilizes a modular “universal slot”
platform that allows the formation of different configurations based on
users’ individual port capacity and functionality requirements.
This is an example of the notes that you may encounter throughout this guide.

Chapter 1 - Before You Begin
1-2
MGC Unit Main Features
The MGC unit offers the following features:
•Supports a large number of ports (48 for the MGC-50, 96 for the MGC-
100) running at 128 Kbps
•Universal slots, telco grade high availability with hot-swappable
modules, redundancy, on-line upgrading and dynamic resource
allocation
•Support for standard network interfaces (ISDN, ATM, T1-CAS, LAN
and V.35 serial) for the easy integration of conference elements into
external network management and billing systems
•Support for up to 16 operator workstations (PCs) connected to either a
local or remote MCU; each operator workstation can be connected to
several MGC units
•Multirate conferencing and Transcoding (audio and video, including
high bit rate video and data bit rate conversion)
•Channel aggregation according to H.221, BONDING and Multirate (H0)
•Automatic rate detection upon endpoint connection to the conference
•H.320/H.323 video, T.120 data and Greet and Guide conferencing
•Quality of Service for IP networks
•Enhanced Continuous Presence (multi-image video)
•Ad Hoc conferencing
•IVR (Interactive Voice Response)
•Windows 95®/Windows 98®/Windows NT®/Windows 2000®/
Windows XP® based operator station
•Multiple operators per conference
•Multiple conferences and MCUs per operator
•TCP/IP - LAN - Internet access
•Supports serial communication (V.35/RS-530/RS-449) (optional)