Polycom RealPresence Group Series User manual

Polycom Documentation
Copyright © 2020, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

1. Copyright and Trademark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Polycom Partner and Solution Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
The Polycom Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3. Getting Started with Polycom RealPresence Group Series. . . . . . . . . . . . . . . . . 8
RealPresence Group System Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Power On the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Health Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Power Off a RealPresence Group System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4. Using the Touch User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Wake the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5. New Meetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contact Presence States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Calling Favorites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Search for Directory Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
6. Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call by Entering a Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Accept a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Decline a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Accept or Decline Incoming Calls Forwarded from a Contact. . . . . . . . . . . . . . . . 14
End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Managing Multiple Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answer a Call While in a Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Switch Between Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Joining Meetings from the Calendar with Touch User Interface. . . . . . . . . . . . . . . 16
Start a Skype Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Add Participants to a Skype for Business Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accept an Incoming Call while in a Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ignore an Incoming Call while in a Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
View a Scheduled Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Join a Scheduled Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hang Up a Participant in a Skype Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
7. Sharing Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Managing Content from Microsoft Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Control Shared Skype for Business Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Return Control of Shared Skype for Business Content. . . . . . . . . . . . . . . . . . . . . . . . . . 21
Polycom People+Content IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printed from Polycom, Inc. (http://documents.polycom.com) Page 2

Download and Install Polycom People+Content Technology. . . . . . . . . . . . 22
Share Content using Polycom People+Content IP . . . . . . . . . . . . . . . . . . . 22
Stop Sharing Content with Polycom People+Content IP. . . . . . . . . . . . . . . 23
8. Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Set the System to Answer Video Calls Automatically. . . . . . . . . . . . . . 24
Audio Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Mute the Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Unmute the Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adjust the Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Generate Touch Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Video Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Show or Hide Video on the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Change the Video Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Start Video during an Audio-Only Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accept or Decline a Video Stream Request. . . . . . . . . . . . . . . . . . . . . . . . . 28
Stop Sending Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Start Sending Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Store a Camera Preset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Select a Camera Preset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
View Camera Presets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Make a Test Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Locate the IP Address and H.323 Extension. . . . . . . . . . . . . . . . . . . . . . . . 31
Locate Diagnostics Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
View System Health Check Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Locate the System Serial Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Locate the Software Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Locate Active Alert Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Locate the LAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
View the Status of the EagleEye Director II Camera System. . . . . . . . 34
Printed from Polycom, Inc. (http://documents.polycom.com) Page 3

Copyright and Trademark
Copyright© 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom
products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law
marks in the United States and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use,
without the express written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you
acknowledge that you have read, understand and agree to be bound by the terms and conditions of
the End User License Agreement for this product. The EULA for this product is available on the
Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You
may receive the open source software from Polycom up to three (3) years after the distribution date of
the applicable product or software at a charge not greater than the cost to Polycom of shipping or
distributing the software to you. To receive software information, as well as the open source software
code used in this product, contact Polycom by email at [email protected] (for video
products) or OpenSourceV[email protected] (for voice products).
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in
this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes
no liability or responsibility for any typographical or other errors or omissions in the content of this
document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the
suitability of the information contained in this document for any purpose. Information is provided "as is"
without warranty of any kind and is subject to change without notice. The entire risk arising out of its
use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for
any direct, consequential, incidental, special, punitive or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption, or loss of business information),
even if Polycom has been advised of the possibility of such damages.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 4

Customer Feedback We are striving to improve our documentation quality and we appreciate your
feedback. Email your opinions and comments to [email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 5

Before You Begin
This guide is for users who want to perform basic to intermediate tasks on the Polycom®
RealPresence® Group Series system.
Please read the RealPresence Group Series documentation before you operate the system. The
following related documents for RealPresence Group Series systems are available at Polycom
Support:
•Setup sheets—includes steps on setting up the system and connecting peripherals
•Release notes—lists new features, any system limitations, and additional product information
•Regulatory Notices—describes safety and legal considerations for using the system
Polycom recommends that you record the serial number and option key of your RealPresence Group
Series system here for future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
Getting Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents & Software at Polycom Support.
Related Topics
Before You Begin
Polycom Partner and Solution Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
Polycom Implementation and Maintenance services provide support for Polycom solution components
only. Additional services for supported third-party Unified Communications (UC) environments
integrated with Polycom solutions are available from Polycom Global Services and its certified
Partners. These additional services help customers successfully design, deploy, optimize and manage
Polycom visual communications within their UC environments.
Professional Services for Microsoft Integration is mandatory for Microsoft Office Communications
Server, Microsoft Lync Server 2013, Skype for Business Server 2015, or Office 365 integrations. For
additional information and details, refer to http://www.polycom.com/services/professional_services/
index.html or contact your local Polycom representative.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 6

Related Topics
Getting Help
The Polycom Community
The Polycom Community gives you access to the latest developer and support information, and the
community enables you to participate in discussion forums to share ideas and solve problems with
your colleagues. To register with the Polycom Community, simply create a Polycom online account.
When logged in, you can access Polycom support personnel and participate in developer and support
forums to find the latest information on hardware, software, and partner solutions topics.
Related Topics
Getting Help
Printed from Polycom, Inc. (http://documents.polycom.com) Page 7

Getting Started with Polycom
RealPresence Group Series
This user guide is intended for beginner users, as well as intermediate and advanced users who want
to learn about video conferencing and the Polycom® RealPresence® Group Series system.
For detailed information on the available systems and bundles, as well as the most recent feature
descriptions, refer to the Polycom RealPresence Group Series Release Notes available at
support.polycom.com.
Note Your system administrator can configure RealPresence Group Series systems and
RealPresence Touch devices to show only those options used in your organization.
Therefore, this guide might cover options that you cannot access on your system. Check
with your system administrator to find out more about the options set for your system.
Note Your system administrator configures the RealPresence Group Series system to work in
a environment. If the system does not display the configuration options shown in this
guide, check with your system administrator or Polycom Reseller for assistance.
RealPresence Group System Power
RealPresence Group Series systems have a power proximity sensor instead of a physical power
button. Instead of pressing an actual button that moves to power on the system, you can touch the
proximity sensor , or touch near it, on the front of the system.
Related Topics
Getting Started with Polycom RealPresence Group Series
Power On the System
Before powering on your system, make sure you connect any essential wired devices or accessories to
the system first. After you have connected the related equipment, power on the system.
Procedure
•Do one of the following:
◦On RealPresence Group 300, 310, 500, and 700 systems, touch and hold the power
sensor on the front of the system. Because the power sensor is touch sensitive, you can
place your finger on or close to the sensor.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 8

◦Press and hold on the remote control.
When the system is powered on successfully, the LED on the front panel turns blue and the
Polycom splash screen displays.
Related Topics
RealPresence Group System Power
System Health Check
After the system is powered on, the system automatically performs a system health check, which is
known as a power on self test (POST).
The status of the POST sequence is shown using the LED indicator light on the front of the device, or
in the text field display on the front of the system. For more information about what the colors of the
indicator lights mean, contact your administrator.
All test results are logged in the system memory. When the test sequence completes with no severe
errors, the system starts normally.
Related Topics
RealPresence Group System Power
Power Off a RealPresence Group System
Before changing any connected accessories, you need to power off the RealPresence Group system.
Procedure
•Do one of the following:
◦Touch and hold the power sensor on the front of the system.
◦Press and hold on the remote control.
The indicator light changes color and blinks when the system is shutting down.
Related Topics
RealPresence Group System Power
Printed from Polycom, Inc. (http://documents.polycom.com) Page 9

Using the Touch User Interface
RealPresence Group Series systems have touch capabilities that let you control the system,
VisualBoard application, or manage Skype for Business remote desktop content when connected to
touch-capable monitors. This interface works with your system remote control and by touch.
Your administrator sets up and enables the touch-capable monitors connected to the system.
Wake the System
After a period of time, the system goes into Power Saving mode and the monitor goes to sleep. You
can wake the system at any time.
Procedure
•Tap the touchscreen monitor.
Related Topics
Using the Touch User Interface
Printed from Polycom, Inc. (http://documents.polycom.com) Page 10

New Meetings
The directory on your system stores contact information that you can use to quickly call contacts. Any
contacts that you add to the directory are accessible to everyone at your site who uses the system.
Users at other sites cannot access the contacts on your system.
When a contact is listed in the directory of your system, the system displays the name on the screen
when receiving an incoming call. If a contact that is not listed in the directory calls, the dialing
information for that contact displays, and you can choose to save the information in the directory when
the call ends.
Your system supports up to 2,000 contacts, or an unlimited number of contacts when the system is
registered with Microsoft Lync Server 2013 or Skype for Business Server 2015. If your system is
registered with one of the supported Microsoft servers, you can search the directory, view a list of
contacts, view contact presence states, and call contacts from the directory.
For more information about this and other Microsoft and Polycom interoperability considerations, refer
to the Polycom Unified Communications for Microsoft Environments Deployment Guide.
Contact Presence States
If your system is automatically provisioned and registered to a global directory server, your directory
can include default LDAP group members and up to 200 global contacts stored by the presence
service.
Polycom systems registered to Microsoft Lync 2013 or Skype for Business Server 2015 in an
integrated environment use the following colors to indicate presence states.
Color Presence
Green Available
Red Busy or Do Not Disturb
Black Offline or Unknown
Yellow Away
Related Topics
New Meetings
Printed from Polycom, Inc. (http://documents.polycom.com) Page 11

Calling Favorites
You can make a video call from the Favorites list.
Prerequisite
Procedure
1Tap New Meeting.
2Tap Favorites.
3Scroll through the favorites entries to locate the desired contact.
4Tap the desired contact to make a video call.
Related Topics
New Meetings
Search for Directory Contacts
You can perform a directory search to find contacts to call who are not in your Favorites or Contacts
list.
Prerequisite
Procedure
1Tap New Meetings.
2Tap Click to Search to enter the name of the contact.
3Scroll through the directory entries to locate the desired contact.
4Select the contact for Calling and Info options.
5Tap Audio Call or Video Call.
Related Topics
New Meetings
Printed from Polycom, Inc. (http://documents.polycom.com) Page 12

Calling
In a Microsoft environment using a RealPresence Touch device as your system controller, you can
place an audio-only call or start a Skype meeting.
Call by Entering a Number
You can place an audio-only or video call from the dial pad.
Procedure
1From the Home screen, tap Dial Pad.
2Do one of the following:
•Tap to switch to audio.
•Tap to switch to video.
3Using the keypad or android keyboard, enter your contact's number.
Tap and hold # to display @ for IP dialing.
4Tap Call.
Related Topics
Calling
Accept a Call
Unless your system is configured to answer calls automatically, answer the call manually.
Procedure
•Tap Accept.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 13

Related Topics
Calling
Decline a Call
If you are busy and do not want to accept an incoming call, you can decline the call.
Procedure
•Tap Decline.
Related Topics
Calling
Accept or Decline Incoming Calls Forwarded from a
Contact
When a call is forwarded to the system from a contact using the Skype for Business client, you can
choose to accept or decline the forwarded call. When you receive a forwarded incoming call, a
notification displays letting you know who the call is from and who forwarded the call.
You cannot forward calls from the RealPresence Group Series system to another system or the Skype
for Business client. You can only receive and respond to calls forwarded to the system.
Procedure
•Select Accept or Decline.
Related Topics
Calling
End a Call
End your call when it is over.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 14

Procedure
•Tap .
Related Topics
Calling
Managing Multiple Calls
With your RealPresence Touch device, you can manage multiple calls on a RealPresence Group
Series system registered to Skype for Business. This call management applies to incoming calls only.
Related Topics
Calling
Answer a Call While in a Meeting
You can answer an incoming call during a meeting using the RealPresence Touch device, when the
device is paired to a RealPresence Group Series system registered to Skype for Business.
Procedure
•If you receive an incoming call during a meeting, do one of the following:
◦Tap Add to Call to allow the incoming call to join the meeting.
◦Tap Hold + Accept to hold all of the conference participants and answer the incoming call.
◦Tap Hang Up + Accept to hang up all of the meeting participants and answer the incoming
call.
◦Tap Ignore to disregard the incoming call.
Related Topics
Managing Multiple Calls
Switch Between Calls
When a call is on hold and another is active, a manage calls button displays on the RealPresence
Touch device that allows you to switch between calls. Manage calls is supported if the device is paired
to a RealPresence Group Series system registered to Skype for Business.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 15

Procedure
1When you are in a call and want to resume another call on hold, tap Manage calls.
2On the Manage Conference(s) screen, tap the call on hold, then tap Resume Call to
continue the call.
Related Topics
Managing Multiple Calls
Joining Meetings from the Calendar with Touch User
Interface
The system can connect to the Microsoft Exchange Server 2013 and retrieve calendar information
associated with a Microsoft Outlook or Microsoft Office 365 account. When the system is connected to
the Exchange Server, you can join scheduled meetings from the calendar and initiate Lync 2013 or
Skype for Business 2015 conference calls.
Related Topics
Calling
Start a Skype Meeting
You can create a list of participants and start a Skype for Business meeting on the room system. By
default, your system joins the meeting as a video participant. You can choose to start the meeting as
an audio-only participant.
Note If you join a meeting on the system as an audio-only participant, you cannot share
content with the far-end. You can only receive content from video participants or
participants sharing content from the Skype for Business client.
Procedure
1From the Home screen, tap New Meeting.
2To join the meeting as an audio-only participant, tap to switch to audio .
3Use the keyboard to enter a contact name, group name, or a number, including a bridge
number, IP address, or SIP address.
4Tap a contact or tap next to a number to add the participant to the Invitees list.
5Continue adding participants until the Invitees list is complete.
6Tap Start Meeting.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 16

Related Topics
Joining Meetings from the Calendar with Touch User Interface
Add Participants to a Skype for Business Meeting
After you start a Skype for Business meeting, you can add additional participants to the meeting. The
meeting is not placed on hold while you add participants, however, the audio or video may pause while
the participants are being added to the call.
Procedure
1During an active meeting, tap > .
2Choose whether the participant is an audio or video participant.
3Use the keyboard to enter a contact name or number, including a bridge number, IP, or SIP
address.
4Tap a contact or tap next to a number to add the participant to the Invitees list.
5Tap Add.
Related Topics
Joining Meetings from the Calendar with Touch User Interface
Accept an Incoming Call while in a Meeting
Unless your system is configured to answer calls automatically, you can answer an incoming call
during a meeting and place the meeting on hold.
Procedure
•Tap Hold + Accept to hold the current meeting and start a new meeting with the incoming call.
Related Topics
Joining Meetings from the Calendar with Touch User Interface
Ignore an Incoming Call while in a Meeting
When you receive an incoming call during an active meeting, you can choose to ignore the incoming
call instead of answering the call.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 17

Procedure
•Tap Ignore.
Related Topics
Joining Meetings from the Calendar with Touch User Interface
View a Scheduled Meeting
You can view meetings on the calendar or on the home screen. Meeting scheduled for the current day
and for up to 5 days display at the top of the Home screen. If several meetings occur on the current
day, only the meetings for the current day display.
Procedure
•Go to the Home screen.
Related Topics
Joining Meetings from the Calendar with Touch User Interface
Join a Scheduled Meeting
You can easily join a meeting on your calendar.
Procedure
1On the Home screen, locate the meeting you want to join.
2Tap Join.
Related Topics
Joining Meetings from the Calendar with Touch User Interface
Hang Up a Participant in a Skype Meeting
You can hang up an individual participant in a Skype meeting.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 18

Procedure
•From the active call screen, under People, select the participant that you want to hang up, then
tap .
Related Topics
Joining Meetings from the Calendar with Touch User Interface
Printed from Polycom, Inc. (http://documents.polycom.com) Page 19

Sharing Content
How you share content depends on whether you are controlling your system with the remote control,
the touch interface, or a Polycom touch device.
You can share one content source and one people video source at a time, and you can switch to a
different type of content or people video source as needed. Participants at other sites can also show
content or people video sources, but only one site can share content at any given time. RealPresence
Group Series systems can receive RDP and if you share content from the system, that content is sent
in the People stream.
Note You cannot display copyright protected content, such as that included on some DVDs.
Besides showing content, you can also receive and control Microsoft content initiated with a content-
sharing request.
You can share the following types of content:
•Any information stored on a computer connected to a RealPresence Group Series system or
Polycom touch device
•Images on a USB drive connected to the system
•Content sent from the Polycom® People+Content™ IP application, which is installed on a
computer connected to the RealPresence Group Series system
•Content from a DVD or DVR player connected directly to a RealPresence Group Series system
•Content from the Polycom® VisualBoard™ application
•Content sent using the SmartPairing feature in the Polycom® RealPresence® Desktop or
RealPresence Mobile applications
Note To share content using a RealPresence Group 300 system, you must use the People
+Content IP application.
Managing Content from Microsoft Clients
Your system can receive content from Microsoft Lync 2013 and Skype for Business 2015 remote
desktop (RDP) clients during active calls when content is initiated from the Microsoft clients. Be aware
that you cannot share content, including content shared through People+Content IP or VisualBoard,
while actively receiving content from Microsoft clients.
Related Topics
Sharing Content
Printed from Polycom, Inc. (http://documents.polycom.com) Page 20