Polycom MSR Series User manual

SOLUTION GUIDE | February 2018 | 3725-61579-002A
Polycom® MSR Series

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Contents
Introduction to Polycom MSR Series............................................................... 3
Setting Up Polycom MSR Series.......................................................................4
MSR100 Bundle.................................................................................................................. 4
Set Up the MSR100 Bundle..................................................................................... 4
MSR200 Bundle.................................................................................................................. 5
Set Up the MSR200 Bundle..................................................................................... 5
Verify the Trio System Software Version..................................................................5
Update the Base Profile for the Trio System............................................................ 6
MSR300 Bundle.................................................................................................................. 6
Set Up the MSR300 Bundle..................................................................................... 6
Update the Base Profile for the Trio System............................................................ 7
Verify the Trio System Software Version..................................................................7
Update the Polycom EagleEye IV USB Camera System Software..........................8
Set the Camera Home Position................................................................................8
Move to the Camera Home Position........................................................................ 8
Waking the Polycom EagleEye IV USB Camera System.........................................8
MSR400 Bundle.................................................................................................................. 9
Set Up the MSR400 Bundle..................................................................................... 9
Update the CX5100 System Software Automatically through Control Panel......... 10
Update the CX5100 System Software through USB Drive.....................................10
MSR500 Bundle................................................................................................................ 11
Set Up the MSR500 Bundle with a Single Display................................................. 11
Set Up the MSR500 Bundle with Dual Displays.....................................................11
Update the Base Profile for the Trio System.......................................................... 12
Verify the Trio System Software Version................................................................12
Update the Polycom EagleEye IV USB Camera System Software........................13
Set the Camera Home Position..............................................................................13
Move to the Camera Home Position...................................................................... 13
Waking the Polycom EagleEye IV USB Camera System.......................................13
Upgrading System Software through Windows Update.................................................... 14
Windows Updates on MSR.................................................................................... 14
Troubleshooting............................................................................................... 15
Video Does Not Play......................................................................................................... 15
MSR Dock Does Not Detect the CX5100 System.............................................................15
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Known Issues................................................................................................... 17
Contents
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Introduction to Polycom MSR Series
Polycom MSR Series delivers a familiar Microsoft Skype for Business experience in small to large
meeting rooms. Polycom MSR Series offers a complete solution that can scale from small huddle rooms
to larger conference rooms. Polycom audio and video peripherals are certified with Skype Room Systems
and support certified Skype Room System docks.
Your infrastructure will likely fall into one of the following configurations:
▪ Skype for Business Online (Office 365) with Exchange Online
▪ Skype for Business Server 2015 on-premises with Exchange Online or Exchange 2013 SP1 on-
premises/Exchange 2016 on-premises
The Polycom MSR Dock does not support Lync Server 2013 or earlier versions. The Polycom MSR Dock
supports 1080p resolution only.
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Setting Up Polycom MSR Series
Topics:
▪MSR100 Bundle
▪MSR200 Bundle
▪MSR300 Bundle
▪MSR400 Bundle
▪MSR500 Bundle
▪Upgrading System Software through Windows Update
MSR100 Bundle
The MSR100 bundle includes the Polycom MSR Dock with Microsoft Surface Pro, the Polycom VoxBox,
and Logitech c930e webcam.
Set Up the MSR100 Bundle
Follow the steps below to set up the MSR100 bundle.
Procedure
1. Connect the Logitech c930e webcam USB cable to a USB port on the Polycom MSR Dock.
2. Connect the security USB cable to the Polycom VoxBox using the supplied hardware.
3. Connect a lock, if needed.
4. Connect the other end of the USB cable to the Polycom MSR Dock.
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MSR200 Bundle
The MSR200 bundle includes the Polycom MSR Dock with Microsoft Surface Pro, Polycom Trio 8500,
and Logitech c930e webcam.
Note: The Trio 8500 system is supported with software versions 5.5.2 and higher. For more information
on Microsoft Skype Room Systems, refer to Microsoft Technet site.
Set Up the MSR200 Bundle
Follow the steps below to set up the MSR200 bundle.
Note: The Polycom Trio 8500 system must meet the Minimum Setup requirements. For more
information on setting up the Trio 8500 system, refer to the Polycom Support site.
Procedure
1. Connect the power adapter or PoE cable to the Polycom Trio 8500 system.
2. Connect the Micro USB cable to the Micro-B USB port on the Polycom Trio 8500 system.
3. Connect the other end of the USB cable to a USB port on the Polycom MSR Dock.
4. Connect the Logitech c930e webcam USB cable to a USB port on the Polycom MSR Dock.
Verify the Trio System Software Version
You can view the Trio system software version using the local interface, web browser or the Control Panel
application.
Procedure
1. Do one of the following:
Setting Up Polycom MSR Series
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▪ On the Trio system, go to Settings > Status > System Information. Enter the IP address of
the Trio system in a web browser and enter the Admin password (the default password is
456).
The software version displays in the Home screen under UC Software Version.
▪ In the Control Panel application software, enter the administrator password and click
System Status.
Update the Base Profile for the Trio System
You can use the Trio system as an audio speakerphone by setting the Base Profile to Skype USB
Optimized.
Polycom recommends connecting the Trio system to the network while updating the base profile.
Procedure
1. Connect a USB cable from the Trio system to the MSR Dock.
2. Do one of the following:
▪ In the Trio system web interface, go to Simple Setup > Base Profile, and select Skype
USB Optimized from the list and click Save.
▪ On the Trio system, go to Setup > Advanced > Administrative Settings > Network
Configurations > Base Profile and select Skype USB Optimized.
MSR300 Bundle
The MSR300 bundle includes the Polycom MSR Dock with Microsoft Surface Pro, Polycom Trio 8800,
and Polycom EagleEye IV USB camera.
Note: The Trio 8800 system is supported with software versions 5.5.3 and higher. The Polycom
EagleEye IV USB camera is supported with software versions 1.1 and higher. For more
information on Microsoft Skype Room Systems, refer to Microsoft Technet site.
Set Up the MSR300 Bundle
Follow the steps below to set up the MSR300 bundle.
Procedure
1. Connect the power adapter or PoE cable to the Polycom Trio 8800 system.
2. Connect the Micro-B USB cable to the Micro-B USB port on the Polycom Trio 8800 system.
3. Connect the other end of the USB cable to a USB port on the Polycom MSR Dock.
4. Connect the USB Type B cable to the USB Type B port on the Polycom EagleEye IV USB camera.
5. Connect the other end of the USB cable to a USB port on the Polycom MSR Dock.
6. Connect the power cable to the Polycom EagleEye IV USB camera.
Setting Up Polycom MSR Series
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Update the Base Profile for the Trio System
You can use the Trio system as an audio speakerphone by setting the Base Profile to Skype USB
Optimized.
Polycom recommends connecting the Trio system to the network while updating the base profile.
Procedure
1. Connect a USB cable from the Trio system to the MSR Dock.
2. Do one of the following:
▪ In the Trio system web interface, go to Simple Setup > Base Profile, and select Skype
USB Optimized from the list and click Save.
▪ On the Trio system, go to Setup > Advanced > Administrative Settings > Network
Configurations > Base Profile and select Skype USB Optimized.
Verify the Trio System Software Version
You can view the Trio system software version using the local interface, web browser or the Control Panel
application.
Procedure
1. Do one of the following:
▪ On the Trio system, go to Settings > Status > System Information. Enter the IP address of
the Trio system in a web browser and enter the Admin password (the default password is
456).
The software version displays in the Home screen under UC Software Version.
▪ In the Control Panel application software, enter the administrator password and click
System Status.
Setting Up Polycom MSR Series
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Update the Polycom EagleEye IV USB Camera System Software
You can use a USB drive to update the camera system software version. The Polycom EagleEye IV USB
camera system version 1.0.0.388 or later supports Windows Update.
Ensure the following before updating the camera system software:
▪ Use a USB drive with at least 64 MB of available space.
▪ Make sure the file system is in FAT32 format.
Note: Do not remove the USB drive during the software update process.
Procedure
1. Download the latest software image of the camera system from the MSR Series page on the
Polycom support site.
2. Copy the Polycom EagleEye IV USB camera image (polycom-MSRCam-x.x.x-xxx.tar.gz)
into the USB root directory.
3. Plug in the Polycom EagleEye IV USB camera power cable to power on and allow the camera
system to fully boot up.
4. Plug the USB drive into the Polycom EagleEye IV USB camera system.
The Polycom EagleEye IV USB camera system starts the image update and the LED blinks
amber. The Polycom EagleEye IV USB camera system automatically reboots when the image
update is complete. The camera tilts up and then down during the reboot.
5. Remove the USB drive.
Set the Camera Home Position
You may want to set a camera Home position to use as a default.
Procedure
1. Press and hold the Select button for 5 seconds until the LED light blinks green.
Move to the Camera Home Position
You may want to move to a previously set camera Home position.
Procedure
1. To move to camera Home position, press the Select button.
Waking the Polycom EagleEye IV USB Camera System
You can wake the Polycom EagleEye IV USB camera system in the following ways:
▪ Press any button on the remote control.
▪ Send the video content.
▪ Place a call.
Setting Up Polycom MSR Series
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