Polycom RealPresence Group User manual

USER GUIDE 6.1.0 | February 2017 | 3725-63715-010A
Polycom® RealPresence® Group
Series

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Contents
Before You Begin............................................................................................... 7
Audience, Purpose, and Required Skills.............................................................................7
Get Help.............................................................................................................................. 7
Polycom Partner and Solution Resources................................................................7
The Polycom Community......................................................................................... 8
Getting Started with Polycom RealPresence Group Series........................... 9
RealPresence Group System Power.................................................................................. 9
Power On the System.............................................................................................. 9
System Health Check.............................................................................................10
Power Off a RealPresence Group System.............................................................10
Using a Polycom RealPresence Group Series Remote Control.................. 11
Remote Control Buttons and Descriptions........................................................................ 12
Recharge the Remote Control Battery.............................................................................. 13
Wake a RealPresence Group Series System................................................................... 13
Contacts............................................................................................................................ 13
Contact Presence States........................................................................................14
Browse the Directory.............................................................................................. 14
Search for Directory Contacts................................................................................ 14
Calling............................................................................................................................... 15
Call by Entering a Name or Number...................................................................... 15
Call from the Contacts Screen............................................................................... 15
Call from the Recent Calls List............................................................................... 16
Call a Speed Dial Entry.......................................................................................... 16
Place an Audio-only Call........................................................................................ 16
Answer a Call......................................................................................................... 16
Ignore a Call........................................................................................................... 16
Hold a Call..............................................................................................................17
Hold a Call and Accept a Call.................................................................................17
Hold a Call and Place a Call...................................................................................17
Switch Between Point-to-Point Calls...................................................................... 17
Resume a Call........................................................................................................17
Hang Up All Calls and Answer a Call..................................................................... 17
End a Call...............................................................................................................18
Conference Calls....................................................................................................18
Microsoft Skype for Business Meetings................................................................. 20
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Sharing Content................................................................................................................ 21
Content Connections on RealPresence Group Systems....................................... 22
Supported Content Resolutions and Refresh Rates.............................................. 22
Polycom People+Content IP.................................................................................. 23
Managing Content from Microsoft Clients.............................................................. 24
Recording Calls.................................................................................................................25
RealPresence Media Suite Recording Methods.....................................................25
Record Calls on a DVD or DVR............................................................................. 29
Record Calls with a Laptop or Tablet..................................................................... 29
Settings............................................................................................................................. 29
Video Adjustments................................................................................................. 29
Audio Adjustments................................................................................................. 32
Cameras.................................................................................................................34
Call Answering Settings......................................................................................... 37
Encryption and Security......................................................................................... 38
Using the Touch User Interface...................................................................... 40
Wake the System.............................................................................................................. 40
Contacts............................................................................................................................ 40
Contact Presence States........................................................................................41
Browse the Directory.............................................................................................. 41
Search for Directory Contacts................................................................................ 41
Calling............................................................................................................................... 41
Place an Audio-only Call........................................................................................ 41
Call by Entering a Name or Number...................................................................... 42
Call from the Contacts Screen............................................................................... 42
Call from the Recent Calls List............................................................................... 42
Call a Speed Dial Entry.......................................................................................... 43
Accept a Call.......................................................................................................... 43
Accept a Call during a Call..................................................................................... 43
Decline a Call......................................................................................................... 43
Hold a Call..............................................................................................................43
Hold a Call and Place a Call...................................................................................43
Resume a Call........................................................................................................44
Switch Between Calls.............................................................................................44
End a Call...............................................................................................................44
Conference Calls....................................................................................................44
Sharing Content................................................................................................................ 47
Content Connections on RealPresence Group Systems....................................... 48
Supported Content Resolutions and Refresh Rates.............................................. 49
Sharing Content from a Laptop.............................................................................. 49
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Polycom People+Content IP.................................................................................. 50
VisualBoard............................................................................................................ 51
Managing Content from Microsoft Clients.............................................................. 52
Share Content from USB Flash Drive.................................................................... 53
Stop Content from a USB Flash Drive....................................................................54
Recording Calls.................................................................................................................54
RealPresence Media Suite Recording Methods.....................................................54
Record Calls with a Laptop or Tablet..................................................................... 57
Record Calls on a DVD or DVR............................................................................. 58
Settings............................................................................................................................. 58
Adjust for Room Lighting........................................................................................ 58
Call Settings........................................................................................................... 58
Video Adjustments................................................................................................. 59
Camera Presets in Single Camera Mode...............................................................62
Audio Adjustments................................................................................................. 63
Encryption and Security......................................................................................... 64
Troubleshooting................................................................................................................ 65
Make a Test Call.................................................................................................... 65
System Information................................................................................................ 65
View the Status of the EagleEye Director II Camera System.................................66
Using a Polycom® RealPresence Touch™ Device...........................................67
Wake the System.............................................................................................................. 67
Pair a Previously Paired RealPresence Touch Device..................................................... 67
Calling............................................................................................................................... 68
Call Using Contacts................................................................................................68
Call by Entering a Name or Number...................................................................... 68
Call Using Recent Calls..........................................................................................68
Call Using Speed Dial............................................................................................ 69
Call Using the Directory..........................................................................................69
Place an Audio-Only Call on the RealPresence Touch..........................................69
Answer a Call......................................................................................................... 69
Decline a Call......................................................................................................... 69
Hold a Call..............................................................................................................70
Hold a Call and Answer a Call................................................................................70
Hold a Call and Place a Call...................................................................................70
Switch Between Calls.............................................................................................70
Resume a Call........................................................................................................70
End a Call...............................................................................................................71
Conference Calls....................................................................................................71
Microsoft Skype for Business Meetings................................................................. 72
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Sharing Content................................................................................................................ 74
Download and Install People + Content IP.............................................................74
Share Content using People + Content IP............................................................. 75
Stop Sharing Content from People+Content IP......................................................75
Share Content Using VisualBoard..........................................................................75
Stop Sharing Content from VisualBoard................................................................ 76
Settings............................................................................................................................. 76
Audio Adjustments................................................................................................. 76
Video Adjustments................................................................................................. 77
Cameras.................................................................................................................78
Troubleshooting................................................................................................................ 80
Make a Test Call.................................................................................................... 80
View RealPresence Touch Device Details............................................................. 81
View System Details and Connection Status for a Room System......................... 81
View Call Statistics................................................................................................. 81
Locate Company Contact Information....................................................................82
View the System Status of the EagleEye Director II Camera System from a
RealPresence Touch Device.............................................................................82
Using a Polycom® RealPresence Touch™ Device with Skype for
Business....................................................................................................... 83
Wake the System.............................................................................................................. 83
Pair a Previously Paired RealPresence Touch Device..................................................... 83
Calling............................................................................................................................... 84
Call by Entering a Number..................................................................................... 84
Accept a Call.......................................................................................................... 84
Decline a Call......................................................................................................... 84
Accept or Decline Incoming Calls Forwarded from a Contact................................84
End a Call...............................................................................................................84
Microsoft Skype for Business Meetings................................................................. 85
Sharing Content................................................................................................................ 86
Managing Content from Microsoft Clients.............................................................. 87
Polycom People+Content IP.................................................................................. 88
Settings............................................................................................................................. 89
Set the System to Answer Video Calls Automatically............................................ 89
Audio Adjustments................................................................................................. 89
Video Adjustments................................................................................................. 90
Cameras.................................................................................................................91
Troubleshooting................................................................................................................ 94
Make a Test Call.................................................................................................... 94
Upload a Log File................................................................................................... 94
View Device Details for the RealPresence Touch..................................................94
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View System Details and Connection Status ........................................................ 94
View Call Statistics................................................................................................. 95
Locate Company Contact Information....................................................................95
Using a Polycom® Touch Control Device.......................................................96
Power On a Polycom Touch Control Device.....................................................................97
Wake the System.............................................................................................................. 97
Pair a Polycom Touch Control Device.............................................................................. 97
Using the Polycom Touch Control as a Virtual Remote Control....................................... 98
Disconnect a Polycom Touch Control Device from a RealPresence Group Series.......... 98
Calling............................................................................................................................... 98
Call by Entering a Name or Number...................................................................... 99
Call from the Contacts Screen............................................................................... 99
Call from the Recent Calls List............................................................................... 99
Answer a Call......................................................................................................... 99
Ignore a Call......................................................................................................... 100
Hold a Call............................................................................................................100
Hold a Call and Answer a Call..............................................................................100
Hold a Call and Place a Call.................................................................................100
Switch Between Calls...........................................................................................100
Resume a Call......................................................................................................100
End a Call.............................................................................................................101
Conference Calls..................................................................................................101
Microsoft Skype for Business Meetings............................................................... 102
Sharing Content.............................................................................................................. 104
Content Connections on RealPresence Group Systems..................................... 104
Share Content from a Connected Computer........................................................105
Stop Sharing Content from a Connected Computer.............................................106
Download and Install People + Content IP...........................................................106
Share Content with Polycom® People + Content™ IP............................................ 107
Stop Sharing Content with People + Content IP.................................................. 107
Share Content from a USB Drive......................................................................... 107
Annotate Content on a USB Drive with Polycom Touch Control..........................108
Recording Calls...............................................................................................................108
Record and Stream with RealPresence Media Suite........................................... 108
Settings........................................................................................................................... 109
Audio Adjustments............................................................................................... 109
Video Adjustments............................................................................................... 110
Call Answering Settings....................................................................................... 111
Cameras...............................................................................................................112
Contents
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Using a Polycom® SoundStation™ IP 7000 Conference Phone................... 116
Answer a Call with a Connected SoundStation IP 7000................................................. 116
Place a Call..................................................................................................................... 116
Place a Conference Call................................................................................................. 117
Control Volume with a Connected SoundStation IP 7000 Conference Phone................117
Mute the Microphone...................................................................................................... 117
End a Call........................................................................................................................117
Display Content with a Connected SoundStation IP 7000.............................................. 118
Contents
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Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Get Help
This guide is for users who need to operate Polycom® RealPresence® Group Series systems.
Please read the RealPresence Group Series documentation before you operate the system. The
following related documents for RealPresence Group Series systems are available from Polycom
Support:
▪ Setup sheets for your hardware
▪ Release notes
▪ Regulatory Notices, which describes safety and legal considerations for using the system
Polycom recommends that you record the serial number and option key of your Polycom RealPresence
Group Series system here for future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
Audience, Purpose, and Required Skills
The primary audience for this guide are users who want to perform basic to intermediate tasks using the
RealPresence Group Series system with a remote control, touch interface, or a Polycom touch device.
These tasks include using the remote controls, making video conference calls to one or several
endpoints, adjusting cameras and audio, showing content, recording calls, and more.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom Partner and Solution Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
Polycom Implementation and Maintenance services provide support for Polycom solution components
only. Additional services for supported third-party Unified Communications (UC) environments integrated
with Polycom solutions are available from Polycom Global Services and its certified Partners. These
additional services help customers successfully design, deploy, optimize and manage Polycom visual
communications within their UC environments.
Professional Services for Microsoft Integration is mandatory for Microsoft Office Communications Server,
Microsoft Lync Server 2013, Skype for Business Server 2015, or Office 365 integrations. For additional
information and details, refer to http://www.polycom.com/services/professional_services/index.html or
contact your local Polycom representative.
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The Polycom Community
The Polycom Community gives you access to the latest developer and support information, and the
community enables you to participate in discussion forums to share ideas and solve problems with your
colleagues. To register with the Polycom Community, simply create a Polycom online account. When
logged in, you can access Polycom support personnel and participate in developer and support forums to
find the latest information on hardware, software, and partner solutions topics.
Before You Begin
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