Polycom Pano Quick reference guide

DEPLOYMENT GUIDE 1.2.2 | September 2019 | 3725-85391-003A
Polycom® Pano™

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Contents
Before You Begin................................................................................................3
Get Help.............................................................................................................................. 3
Getting Started................................................................................................... 4
Features and Capabilities................................................................................................... 4
Hardware Features...................................................................................................4
System Indicator Lights.......................................................................................................6
Powering On and Off...........................................................................................................6
Power On the Device............................................................................................... 7
Power Off the Device................................................................................................7
Managing the System......................................................................................................... 7
Access the System Web Interface............................................................................8
Access the Polycom Cloud Service Administration Portal from the System
Web Interface...................................................................................................... 8
Access the Polycom Cloud Service Administration Portal from an Assigned
URL..................................................................................................................... 9
System Hardware............................................................................................. 10
Connect a Touch-Capable Monitor....................................................................................10
Connect a Non-Touch Monitor.......................................................................................... 10
Positioning the System......................................................................................................11
Mount the System on a Wall...................................................................................11
Mount the System on a Monitor............................................................................. 12
Network Settings.............................................................................................. 14
Configuring the Primary Network (LAN) Settings..............................................................14
LAN Status Lights...................................................................................................14
Obtain IP Addresses Automatically ....................................................................... 14
Configure IPv4 Settings..........................................................................................14
Configure IPv6 Settings..........................................................................................15
Configure DNS Settings......................................................................................... 15
Configure LAN Options.......................................................................................... 16
Configuring the Secondary Network (Wi-Fi) Settings........................................................17
Configure Wi-Fi Settings........................................................................................ 17
Disable the Secondary Network (Wi-Fi)................................................................. 19
Integrating with a Polycom Video System..................................................... 20
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Supported Polycom Video Systems..................................................................................21
Connecting a Polycom Video System Using Two Monitors.............................................. 21
Direct Connection Setup........................................................................................ 21
HDMI Splitter Setup................................................................................................23
HDMI USB Adapter Setup......................................................................................24
Complete the Two-Monitor Setup (HDMI Splitter or HDMI USB Adapter)..............26
Connecting a Polycom Video System Using Three Monitors............................................28
Complete the Three-Monitor Setup........................................................................ 29
Test Content Sharing.........................................................................................................31
Unpair a Polycom Video System.......................................................................................31
System Deployment......................................................................................... 32
General Notes................................................................................................................... 32
Notes on Wi-Fi Network ........................................................................................ 32
Using an Ethernet Connection.......................................................................................... 33
Using a Wi-Fi Connection................................................................................................. 33
Configure Pano for Using Wi-Fi as the Connection................................................34
Using a Dedicated Content VLAN.....................................................................................34
Configure Your Firewall.......................................................................................... 35
Using Dual Connections on a Single Device.....................................................................38
Notes About This Deployment................................................................................39
Using Dual Pano............................................................................................................... 39
Contents
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Before You Begin
Topics:
▪Get Help
This information is for system integrators who need to deploy and integrate Polycom® Pano™ devices with
other Polycom video endpoints.
Polycom recommends that you record your device’s serial number and have it available for setup and
troubleshooting. The serial number is printed on the device and the shipping box labels. It also is listed on
the Dashboard of the system web interface.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to Polycom
Support.
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Getting Started
Topics:
▪Features and Capabilities
▪System Indicator Lights
▪Powering On and Off
▪Managing the System
Features and Capabilities
The Pano device provides real-time collaboration with the following features:
▪ Up to full 4K performance for sending content streams to high-definition monitors with or without
touch capabilities. Meeting participants simultaneously stream content onto the monitor or
interactively annotate and control content.
▪ Support for multiple content streams from AirPlay®- and Miracast®-certified devices, the Polycom®
Content™ App, and HDMI connections.
▪ Integration with supported Polycom video systems.
▪ Integrated toolbar with high-performance annotation capabilities.
▪ Cloud connectivity for remote administrator access.
▪ System security with 802.1X authentication for wired connections and PKI certificates.
▪ Device management with Polycom® RealPresence™ Resource Manager.
▪ Remote administrator access for managing standalone devices.
Note: Audio transmission in Miracast mirroring is best-effort. For Windows 10 or Android devices,
Miracast audio-video synchronization isn’t guaranteed.
Hardware Features
Polycom designed the Pano device system to be always connected and powered. The system includes
limited cable and Wi-Fi connections to simplify setup, and its compact design fits most space
requirements.
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Front and Side Feature Descriptions
Reference Number Feature
1 LED indicator of system status and button to initiate factory reset
2 Security cable lock slot on the side
Back Panel Feature Descriptions
Reference Number Feature
1 HDMI input port
2 Analog audio output
3 HDMI output port
Getting Started
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Reference Number Feature
4 USB 3.0 host port
If you plug a dongle for a wireless pointing device into the USB 2.0 port and connect a
USB flash drive to the USB 3.0 port, the wireless pointing device may not function
properly.
5 USB 2.0 host port
If you plug a dongle for a wireless pointing device into the USB 2.0 port and connect a
USB flash drive to the USB 3.0 port, the wireless pointing device may not function
properly.
6 10/100/1000 Ethernet port
The device ships with this Ethernet port covered. This port is reserved for future use.
7 10/100/1000 Ethernet port powered with PoE+ PD
This port supports IEEE 1588 for time synchronization with devices in a room.
8 2.0 mm jack for optional external 54 V DC power adapter
System Indicator Lights
The LED on the front of the Pano device system provides the following information.
Indicator Light System Status
Off or blinking red light System is disconnected, cannot initialize, or has encountered a severe
malfunction
Steady white light System is initializing
Steady blue light System is running
Alternating blue and amber lights System is in software update or factory restore mode
Powering On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so
you must unplug the power cable to turn it off.
You can power the device with the following:
▪ Power over Ethernet+ (PoE+) IEEE 802.3at Type 2 (Link Layer Discovery Protocol [LLDP]
negotiation is supported for switches that require it)
▪ 2.0 mm power adapter
Remember the following when powering the Pano device:
Getting Started
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▪ When you connect both a PoE+ source and power adapter, the power adapter takes precedence.
▪ The device reboots when you connect or disconnect the power adapter.
▪ The Pano device supports only PoE 2-event classification mode. Depending on the model, you may
need to configure your switch to support the 2-event classification mode before the system is able
to receive proper power from the component. If necessary, check the switch user manual for
instructions to activate this feature.
▪ Powering a Consumer Electronics Control (CEC)-enabled monitor off and on disrupts how the Pano
device functions and requires you to restart the device. To avoid these issues, Polycom
recommends disabling the monitor's CEC setting. (Note: CEC may have a different name
depending on the monitor manufacturer.)
Power On the Device
You need to connect all of the related equipment that you intend to use before connecting the power
source to the Pano device.
Procedure
1. Connect the Pano device to the monitor using an HDMI cable.
2. Optional: Connect the touch-capable monitor to the bottom USB port.
3. Connect the LAN cable.
Note: You might experience a low signal strength when connecting the device with a LAN cable
longer than 30 m (100 ft). Polycom recommends that you use an externally powered
Ethernet hub or PoE switch to limit the LAN cable length to shorter than 30 m (100 ft).
4. Connect the power source.
The device is considered on.
Related Links
Configure Pano for Using Wi-Fi as the Connection on page 34
Access the System Web Interface on page 8
Power Off the Device
Powering off your Pano device depends on how you have it connected.
Procedure
»Choose one of the following options to power off your device.
▪ Disconnect the power adapter.
▪ Disconnect the LAN cable if your device is using PoE+.
If your setup includes both connections, you must disconnect both cables.
Managing the System
After you run the setup wizard, you can configure, manage, and monitor your Pano device using its web
interface.
Getting Started
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Access the System Web Interface
You can access the Pano system web interface.
▪ You must use a supported web browser with cookies enabled to access the system web interface.
Note: If you try to access the system with a web browser with cookies disabled, the system
displays a notification. However, this message doesn’t appear with Microsoft Edge web
browsers.
▪ You must have a DHCP server in your deployment. To access the system web interface for the first
time, you must use the IP address assigned to the system by the DHCP server.
The system IP addresses display on its home screen by default.
If you enable the Secondary network (Wi-Fi) by selecting the Enable Administrator Access to This
Network option, you can also access the system web interface using the Wi-Fi network IP address.
Note: You can always access the system web interface using the Primary network (LAN) IP address.
The system IP addresses display on its home screen by default.
Procedure
1. Open a browser and enter the system IP address using the format https://10.11.12.13.
Note: HTTPS severely limits the ability of anyone on the network to discover login information or
credentials. For this reason, the system redirects attempts to use the system web interface
via HTTP to the HTTPS interface.
2. Enter your administrator credentials.
The default Administrator user name is admin, and the default admin password is the last six
digits of the Pano device serial number. You can find the serial number in one of these locations:
▪ A sticker on the back of the device
▪ The shipping container
▪ The Dashboard screen of the system web interface
3. Select Login.
Related Links
Configure Pano for Using Wi-Fi as the Connection on page 34
Power On the Device on page 7
Access the Polycom Cloud Service Administration Portal from the
System Web Interface
If your organization has activated a Polycom Cloud Service account, you can access the service's
administration portal to manage registered devices and configure cloud capabilities.
You can access the portal from the system web interface of a Pano device that is registered to the
Polycom Cloud Service.
Getting Started
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