Polycom RealPresence Experience RPX HD User manual

Software Version 2.7 |September 2010 |1725-24606-005/A
Polycom®RealPresence™
Experience (RPX™) HD
User Guide

© 2010, Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
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Trademark Information
POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United
States and various other countries.
All other trademarks are property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

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About this Guide
This guide introduces you to the Polycom RealPresence Experience High
Definition (RPX HD), explains how to use the Touch Panel, describes what you
can expect to see on the displays during meetings in the RPX suite, and
provides general guidelines for conducting successful meetings.
This guide is intended for all users of Polycom RPX HD 400 Series or RPX HD
200 Series solutions.
For quick reference information about the RPX, refer to the Quick Tips - Polycom
RealPresence Experience (RPX) and Polycom Telepresence Experience (TPX®)
document. This document describes how to use the Touch Panel to perform
common user tasks, such as making and ending calls, controlling audio, and
sharing content.
Additional Polycom documentation is available at the Polycom web site,
http://www.polycom.com/support/video/index.html.
For support or service, please contact your Polycom distributor or go to
Polycom Support at http://support.polycom.com.

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Contents
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Contents
1 Introducing the Polycom RPX HD . . . . . . . . . . . . . . . . . . . . 1-1
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Using the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
About the Enhanced and Classic User Interfaces . . . . . . . . . . . . . . . . . . . . 2–1
Accessing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Understanding the Touch Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Calling with the Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Making and Hanging Up Speed Dial Calls . . . . . . . . . . . . . . . . . . . . . 2–7
Speed Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Speed Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Speed Dialing Audio Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hanging Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hanging Up Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Hanging Up Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Making Calls Using Meeting Composer . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Selecting Sites Using Meeting Composer . . . . . . . . . . . . . . . . . . 2–10
Selecting a Site Using Manual Dial. . . . . . . . . . . . . . . . . . . . . 2–11
Selecting a Site Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . 2–11
Selecting a Site Using the Address Book . . . . . . . . . . . . . . . 2–13
Selecting a Site Using Search . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Making and Hanging Up Calls with Meeting Composer . . . . . 2–16
Making and Hanging Up a Multipoint Call . . . . . . . . . . . . . 2–16
Making and Hanging Up a Point-to-Point Plus Call . . . . . 2–18
Using Polycom Conferencing for Outlook . . . . . . . . . . . . . . . . . . . . . 2–20
Joining a Meeting Using Polycom Conferencing for Outlook . 2–20
Responding to Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . 2–22
Leaving a Meeting Using Polycom Conferencing for Outlook 2–23
Calling with the Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Speed Dialing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27
Manually Dialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Manually Dialing Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Manually Dialing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29

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Hanging Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Hanging Up Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
Hanging Up Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Controlling Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Understanding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
Calling the Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
3 Viewing People and Content . . . . . . . . . . . . . . . . . . . . . . . 3-1
Viewing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Viewing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Accessing the Tabletop Content Monitors . . . . . . . . . . . . . . . . . . . . . . 3–7
Using a Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Using a Document Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Using an Integrated PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Enhanced User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Classic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
4 Conducting Successful Meetings . . . . . . . . . . . . . . . . . . . . . 4-1
Meeting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Video Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Meeting Coordinator Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Reserving a Polycom RPX Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

List of Figures
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List of Figures
Figure 2-1 Start Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-2 Home Screen — Enhanced UI (Not in a Call) . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-3 Home Screen — Classic UI (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 2-4 Home Screen — Enhanced UI (In a Call) . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 2-5 DTMF Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-6 Meeting Composer Screen — Enhanced UI . . . . . . . . . . . . . . . . . . . . . 2-9
Figure 2-7 Meeting Composer Number Pad View — Enhanced UI . . . . . . . . . 2-11
Figure 2-8 Meeting Composer Speed Dial View — Enhanced UI . . . . . . . . . . . 2-12
Figure 2-9 Meeting Composer Address Book View — Enhanced UI . . . . . . . . 2-13
Figure 2-10 Meeting Composer Search View — Enhanced UI . . . . . . . . . . . . . . . 2-15
Figure 2-11 Full Screen Keyboard — Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Figure 2-12 Meeting Composer Conference List for a Multipoint Call —
Enhanced UI (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-13 Meeting Composer Conference List for a Point-to-Point Plus
Call — Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Figure 2-14 Meeting Composer Hang Up Screen for a Point-to-Point Call —
Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Figure 2-15 Home Screen with Calendar Button . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Figure 2-16 Polycom Conferencing for Outlook Screen with Meeting List . . . . 2-21
Figure 2-17 Polycom Conferencing for Outlook Screen with Meeting Details . 2-22
Figure 2-18 Polycom Conferencing for Outlook Screen with Meeting
Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Figure 2-19 Polycom Conferencing for Outlook Screen with Meeting in
Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Figure 2-20 Home Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Figure 2-21 Audio Dial Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Figure 2-22 Video Dial Screen — Classic UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Figure 3-1 Example of an Adjusted Display in an RPX Suite . . . . . . . . . . . . . . . . 3-6
Figure 3-2 Example of an Adjusted Display in a TPX HD 306M Room . . . . . . . 3-6
Figure 3-3 Content Screen - Enhanced UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Figure 3-4 People+Content IP Application Screen . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-5 Start Button on People+Content IP Toolbar . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-6 Stop Button on People+Content IP Toolbar . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-7 Content Screen — Enhanced UI
(with Selectable Document Camera Buttons) . . . . . . . . . . . . . . . . . . . 3-12
Figure 3-8 Document Camera Spotlight Location on Main Table . . . . . . . . . . . 3-13

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Figure 3-9 Document Camera Controls — Classic UI . . . . . . . . . . . . . . . . . . . . . 3-15
Figure 3-10 Content Screen — Enhanced UI (with PC Button) . . . . . . . . . . . . . . 3-16

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Introducing the Polycom RPX HD
Imagine walking into a comfortable and luxurious meeting environment,
taking a seat, and starting a conversation with your counterparts located
across the world. Without any technology in the way, you can focus on the
business at hand. Welcome to the world of the Polycom RealPresence
Experience High Definition (RPX HD).
The Polycom RPX solutions offer unprecedented video in a cinematic view,
extraordinary StereoSurround™ audio, and high resolution content in a truly
immersive meeting environment. The Polycom RPX solutions provide the
ultimate meeting experience for executives in any organization, linking sites
around the globe.

Polycom RPX HD User Guide
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Key Features and Benefits
The key features and benefits of the Polycom RPX solutions include:
Feature Benefit
High definition
video
Polycom’s Ultimate HD high definition video on large-as-life
displays enables you to experience unprecedented video.
Superior audio
quality
With Polycom’s Ceiling Microphone Arrays, 22 kHz
StereoSurround audio, and a professional grade sound
system, the RPX solutions offer an extraordinary sensory
experience.
Easy content
sharing
You can present content at a moment’s notice (whether you
are on or off a video call) by simply plugging a VGA cable into
your laptop. All participants can easily view the content on the
tabletop content monitors.
Updated user
interface
The Touch Panel offers the familiar Classic user interface as
well as the new Enhanced user interface. The Enhanced UI
includes the Meeting Composer feature, which enables you to
select multiple sites and then touch one button to initiate the
call. This new interface also allows you to browse both Local
and Global directories for sites to call.
Polycom
Conferencing for
Microsoft®
Outlook®
The Polycom Conferencing for Microsoft Outlook feature
allows you to use the Touch Panel (with the Enhanced UI) to
simply and easily view a list of scheduled meetings and join
those meetings.
Multipoint
capability
Multipoint capability provides you with the flexibility of
connecting to multiple telepresence rooms as well as
traditional video conferencing systems at the same time.
Multipoint calls can be initiated by the Video Network
Operations Center (VNOC) or they can be user initiated using
the Meeting Composer feature.
Multi-purpose
room
When not used for telepresence conferencing, participants can
be seated all around the main table. In this way, the room can
also be used as a training room, conference room, or board
room — maximizing its use for your organization.
Seamless video
displays
Large format, seamless video display walls allow for viewing of
continuous video across approximately either 8 feet (for RPX
200 Series solutions) or 16 feet (for RPX 400 Series solutions).
Interoperability The Polycom RPX solutions are completely interoperable with
all standards-based video conferencing products including
other telepresence solutions, such as the Polycom OTX™
300, TPX HD 306M, TPX HD 204M, and ATX 300 as well as
traditional (standalone) video conferencing equipment, such
as Polycom HDX™ platforms.