Polycom SoundPoint IP 501 SIP 2.2 User manual

Menu
Voice Mail
DoNotDisturb
Hold
Del
Sel
Forward
Conference
Transfer
CallLists
SpeedDial
Time&Date
Redial
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User Guide
SoundPoint®IP 501 SIP 2.2
USER GUIDE
SoundPoint®IP 501 SIP
July, 2007

Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint®IP 501 SIP.................. 2
Connecting Network and Power Source................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint®IP 501 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call....................................................................7
Call Hold and Resume...........................................................7
Multiple Calls on Hold ............................................................7
Microphone Mute ...................................................................7
General Key Use ...................................................................8
Local Conferencing................................................................8
Splitting a Conference ...........................................................8
Transferring a Call .................................................................9
Call Timer...............................................................................9
Ending a Call .........................................................................9
Redial...................................................................................10
Call Forwarding....................................................................10
Volume Adjustment ..............................................................10
Do Not Disturb ..................................................................... 11
Time and Date ..................................................................... 11
Headset Memory Mode ....................................................... 11
Display Contrast .................................................................. 11
Ring Type.............................................................................12
Call Lists ..............................................................................12
Contact Directory .................................................................12
Speed Dial ...........................................................................13
Multiple Lines.......................................................................14
Multiple Keys Per Line .........................................................14
Multiple Call Appearances ...................................................15

Shared Lines........................................................................15
Voicemail .............................................................................16
Distinctive Ringing / Call Treatment.....................................16
Multilingual Support (Localization).......................................17
Phone Reboot......................................................................17
Optional Features ..................................... 18
Text Messaging....................................................................18
Presence / Status / Buddy Lists...........................................18
Troubleshooting ........................................ 20
Safety and Compliance............................... 21
Part 15 Rules .......................................................................21
Class B Digital Device or Peripheral....................................21
ns........................................................................22
Installation Instructions ........................................................22
Plug Acts as Disconnect Device ..........................................22
Industry Canada (IC) ...........................................................22
CE and VCCI Mark ..............................................................22
Polycom Limited Warranty
and Limitation Liability .............................. 22
Exclusions ................................................ 23
Warranty Exclusive.................................... 23
Service Agreements................................... 23
Limitations of Liability ............................... 24
Disclaimer................................................ 24
Governing Law ......................................... 24
Copyright Notice ....................................... 24

1
Thank you for choosing the SoundPoint®
IP 501 SIP, a full-duplex, hands-free
phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will find
everything you need to quickly use your
new phone. Be sure to verify with your
system administrator that your network
is prepared for configuring your Sound-
Point®IP 501 SIP phone. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint®IP 501 SIP
phone.
Introduction
Parts List
The following items are included in your
SoundPoint®IP 501 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
system administrator.
Polycom SoundPoint®IP 501 SIP
Handset & Handset Cord
Network / Power Cable
Power Adapter
(specification varies according
to country)
Phone Base
Quick Start Guide
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
DoNot Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Applications
CallLists
Conference
Transfer
Redial
For SoundPoint®501, the power
adapter is not included in the PoE
bundle. See your system administrator if
you require one.

2
Installing SoundPoint®IP 501 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point®IP 501 SIP phone. If you require
additional information or assistance with
your new phone, please contact your sys-
tem administrator.
The SoundPoint®IP 501 SIP User Guide
includes regulatory compliance informa-
tion that your system administrator should
review can also be found at http://www.
polycom.com.
Connecting Network and Power Source
AC Power Option
Power over Ethernet (PoE) Option
LAN PC HEADSET HANDSET
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Connect the keyed end of the sup-
plied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
Using an Inline Power Cable (optional acces-
sory from Polycom), the phone can be alter-
nately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed
end of the Inline Power Cable into the LAN
jack on the phone and the other end to an
available port on the POE switch or hub.
Cisco™ In-Line Power
Cable
(Part No. 2200-11014-002 Rev A)
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
LAN PC HEADSET HANDSET
LAN PC HEADSET HANDSET

3
LAN PC HEADSET HANDSET
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to-
gether to lock the base to the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.

4
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
DoNotDisturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Applications
CallLists
Conference
Transfer
Redial
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Applications
CallLists
Conference
Transfer
Redial
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their context-
sensitive functions.
Features
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.

5
Feature Key Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys.
Directories
Access to local directories and call lists.
Applications
Access to applications.
CallLists
Access to Missed, Placed and Received calls.
Conference
Allows setup of a 3-way local conference.
Transfer
Transfer of current call to third party.
Redial
Dials last connected party from the phone.
Hold
Hold
Places current active call in Hold state.
Do NotDisturb
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Messages
Place/receive text and voice messages.
Menu
Access local and server features.
Del
Del
Sel
Sel
Select and Delete controls for options and text within local menus.
Sel
Sel
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
Dial Pad General dialing and alphanumeric entry (incl. special characters).
Key Descriptions

6
Using SoundPoint®IP 501 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
See also Headset Memory Mode.
During a call, you can alternate
between handset, headset, or
hands-free modes by pressing the
or keys, or picking up
the handset.
To obtain the IP address of your phone, press
Menu
followed by Status, Platform and Phone.
The IP address is listed together with other phone information.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as-
signed line key, , or NewCall to obtain
dial tone.
2. Dial the desired number.
Using the Headset:
1. With the optional headset connected,
press any assigned line key, , or
NewCall to obtain dial tone.
2. Dial the desired number.
You also have the option to dial directly from the
dial pad without first getting dial tone. Simply
enter the number then lift the handset, press the
Dial soft key, or press the or keys.
In all cases, the active call will appear on the
display showing call duration and destination.

7
Answering a Call
Using the Handset:
Pick up the handset.
Press or with the handset on hook
press the line key ( ) opposite the
incoming call, or the Answer soft key .
Using the Headset:
Pressing will answer the call through
an optionally connected headset. If head-
set memory mode is enabled, pressing the
line key ( ) will do the same.
In all cases, the active call will appear
on the display showing call duration and
destination.
Incoming calls may be ignored
by pressing the Reject soft key or
DoNotDisturb
during ringing. Note
that Do Not Disturb stays active
when the call is dropped and will
remain so until toggled off.
Using Hands-Free Speakerphone Mode:
Call Hold and Resume
During a call, press
HoldHold
or the Hold soft
key. The call will be placed on hold and
this will be indicated on the display. Press
the Resume soft key to retrieve the call.
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
When your SoundPoint IP 501 phone is configured for silent ring,
press the ringing Line key or the Answer soft key and you will
answer the call. If your handset is off hook, the call is routed to
the handset. If your handset is on hook, the call is routed to the
speaker.