Polycom SoundStation IP 3000 User manual

USER’S GUIDE
User’s Guide
SoundStation® IP
3000 - 3COM
®
NBX
®

Table of Contents
Introduction .......................................................................................................... 1
Parts List .............................................................................................................. 1
Installing SoundStation IP 3000 - 3COM NBX ............................. 2
Preparing for Installation ...................................................................................... 2
Installing and Connecting to the Network ........................................................... 2
Startup Sequence................................................................................................... 3
For Best Performance ........................................................................................... 3
Features .............................................................................................................. 3
Using the SoundStation IP 3000 - 3COM NBX ............................. 4
Placing a Call ........................................................................................................ 4
Internal Calls ................................................................................................ 4
Calling Using the User Directory ................................................................ 4
External Calls................................................................................................ 4
Answering a Call .................................................................................................. 4
Answering Behaviors ................................................................................... 4
Ending a Call ........................................................................................................ 5
Placing a Call On Hold and Resuming It ............................................................. 5
Placing Additional Calls and Switching Among Calls .........................................5
Redialing a Call .................................................................................................... 5
Muting a Call ....................................................................................................... 5
Changing the Volume ........................................................................................... 5
Transferring a Call .......................................................................................... 6
Announced Transfer.............................................................................................. 6
Blind Transfer ...................................................................................................... 6
Direct Mail Transfer ............................................................................................. 6
Conferencing ....................................................................................................... 7
Advanced Conference Call Options...................................................................... 7
Feature Codes ..................................................................................................... 8
Call Parking and Pickup .............................................................................. 9
Call Park & Retrieve ............................................................................................ 9
Call Pickup ........................................................................................................... 9
Direct Call Pickup ................................................................................................ 9
Hunt Groups and Calling Groups ........................................................... 10
Hunt Groups ......................................................................................................... 10
Calling Groups .....................................................................................................10

Paging .............................................................................................................. 11
Internal Paging .....................................................................................................11
External Paging .................................................................................................... 11
Simultaneous ........................................................................................................ 11
Speed Dial ............................................................................................................ 12
One-Touch Speed Dials ....................................................................................... 12
Personal Speed Dials ............................................................................................ 12
System-Wide Speed Dials .................................................................................... 12
Settings ................................................................................................................... 13
Entering the Settings Area ................................................................................... 13
Adjusting the LCD Contrast ................................................................................ 13
Viewing the Language Settings ............................................................................ 13
Selecting a Ringer Sound, or Turning the Ringer Off .......................................... 13
Changing the Time Format .................................................................................. 14
Changing the Date Format ...................................................................................14
Leaving the Settings Area .................................................................................... 14
Troubleshooting ............................................................................................... 14
No Dial Tone ........................................................................................................14
SoundStation IP 3000 - 3COM NBX Does Not Ring .......................................... 14
Flickering LCD .................................................................................................... 14
Quick Keypad Input Is Not Registered ................................................................ 14
Safety and Compliance ............................................................................... 14
Polycom Limited Warranty & Limitation Liability .................... 16
Exclusions ............................................................................................................ 16
Warranty Exclusive ......................................................................................... 16
Service Agreements ..................................................................................... 17
Limitations of Liability ............................................................................... 17
Disclaimer ........................................................................................................... 17
Governing Law ................................................................................................ 15
.......

SoundStation IP 3000 - 3COM NBX User’s Guide
1
Thank you for selecting the Polycom
SoundStation IP 3000 - 3COM NBX, a
next generation audio conferencing product
for use in offices or small to medium sized
conference rooms, that is fully compatible
with the 3COM NBX Telephony System.
Your SoundStation IP’s network-based
telephony delivers the following features
and characteristics:
 Full-duplex conferencing, for natural
conversations without clipping
or distortion
 Voice over IP (VoIP) technology
 NBX telephony features
and functions such as Call Hold,
Call Transfer, Pickup/ Park, and
Conferencing
 Local Speed Dials for convenient
storage and dialing of up to 10 numbers
In this User’s Guide, you’ll find everything
you need to set up the SoundStation
IP and quickly begin using it. Detailed
information about your SoundStation IP
and its associated Web Interface are
included.
Your Quick Reference Card summarizes
the most commonly used features,
including identification of each key
on the phone.
Introduction
Parts List
6 ft. Data Cable
Power Interface Module (PIM),
With Connected 25 ft. Data Cable
AC Adapter
This User’s Guide
The following items are included in your
SoundStation IP 3000 - 3COM NBX
package. Check the list before installation
to ensure you have received each item.
If you are missing any items, contact your
SoundStation IP distributor.
Quick Reference Card
Warranty Card
Power Cord
Attention Administrators.
The administrators guide is available
only online at www.polycom.com/support
Polycom SoundStation
IP 3000 - 3COM NBX

SoundStation IP 3000 - 3COM NBX User’s Guide
2
If you are installing the SoundStation IP
yourself, first:
 Verify that your system administrator
has prepared the network and IP
telephony infrastructure for the
SoundStation IP 3000 - 3COM NBX.
For information on setting up your NBX
Telephony System, please refer to the
applicable 3COM documentation.
Note: a special license key is required on
the NBX to enable this phone to operate.
Caution: Be sure to read the Release
Notes (online at www.polycom.com)
and both the Parts List and the Safety
Notices sections in this guide before
you set up and use this product.
Installing SoundStation IP 3000 - 3COM NBX
Preparing for Installation
To install the SoundStation IP and connect
it to the network, complete the following
steps.
1 Place the SoundStation IP on a flat
surface (such as a conference room table
or desktop), with a power outlet and a
data network port nearby.
2 Connect one end of the 6 ft. data cable
to your data network port.
Connect the other end to the network
(LAN) port on the PIM.
3 Connect the 25 ft. data cable to
the RJ-45 port on the bottom of the
SoundStation IP. (The other end of this
cable is pre-plugged into the PIM.)
4 Connect the power adapter to the AC
adapter port on the PIM.
5 Plug the other end into a standard
electrical power outlet in the wall.
Installing and Connecting to the Network
Data
Network
Port
AC Power
PIM
AC Adapter 2
3
4
5
Bottom of IP 3000
RJ-45 Port

SoundStation IP 3000 - 3COM NBX User’s Guide
3
When you have finished connecting the
phone, a start-up process will automatically
begin. During this process, which may
last several minutes, the LCD will display
a sequence of screens. When the process
is complete, and your SoundStation IP
is ready for use, you will hear a tone
indicating that the unit has been initialized.
The LCD will appear as shown:
Startup Sequence
Dec 7 12:30 pm
Extension : 123
Conf Hold More>>
For Best Performance
Your SoundStation IP performs optimally
when you follow these guidelines:
 Position the SoundStation IP 3000
- 3COM NBX in the center of a
conference table or desk.
 Do not shuffle papers near the
SoundStation IP 3000 - 3COM NBX.
 Seat all conference participants
the same distance from the
SoundStation IP 3000 - 3COM NBX.
 Speak at normal conversation levels,
and direct your voice toward the
SoundStation IP 3000 - 3COM NBX.
 Do not move the SoundStation IP 3000 -
3COM NBX while on a call.
Features
Exit Key:
Return to the normal
display from a menu, a
list, or the Phone Book
LCD:
View information about
your call, your Phone
Book, and your phone
Phone Key:
Obtain a dial tone,
answer an incoming
call, or hang up a call
Redial Key:
Automatically redial the
last dialed number
Menu Key:
Choose to enter such
areas as the Phone
Book, Settings, Admin
Setup, or System
Information
Soft Keys:
Select the context-
dependent functions
displayed on the LCD
LEDs:
Detect call status,
including:
 Green = Call in
progress
 Blinking Green =
Incoming call/ringing
 Red = On hold
Blinking Red = Mute
Scroll Keys:
Scroll through displayed
menus or lists
Select Key:
Select a highlighted
item from a menu
or list
Volume Keys:
Adjust the speaker
volume
Mute Key:
Turn muting
on and off
Dialing Keypad:
Enter numbers
or characters
A
B
C
2
J
K
L
5
T
U
V
8
o
p
e
r
0
1
G
H
I
4
P
Q
R
S
7
Redial
*
D
E
F
3
M
N
O
6
W
X
Y
Z
9
#

SoundStation IP 3000 - 3COM NBX User’s Guide
4
Using the SoundStation IP 3000 - 3COM NBX
Placing a Call
Your call status LED’s
will blink green as the
incoming call rings.
Press the Phone key.
Answering a Call
Phone Key
Calling Using the User Directory
You can use the internal user directory
to quickly access co-workers’ extensions.
The system updates the directory as you add
or remove users and arranges user names in
alphabetical order, last name first.
External Calls
1 Press the Phone key and listen for
dial tone. (Your call status LED ’s
light green.)
2 If your telephone defaults to an internal
line, press 9 or 8 to access an external
line.
3 Enter the number of the party you would
like to call.
The display will show the name and
extension of internal callers.
To enable the display the name and extension
of external callers, you need Caller ID service
from your local telephone company.
Answering Behaviors
 If two calls ring to your telephone
at the same time, the call that arrived
first is answered when you press
the Phone key.
 If you do not answer a call within a
preset number of rings, the caller is
automatically forwarded.
 When Forward to Voicemail is activated,
all incoming calls are forwarded after
one ring. However, you still have the
opportunity to answer the call during t
hat ring.
For more information on call forwarding
please refer to the applicable NBX System
documentation.
Internal Calls
1 Press the Phone key and listen for
dial tone. (Your call status LED ’s
light green.)
2 Enter the 3-digit or 4-digit extension
number of the party you would like to call.
1 Press either scroll key located to the right
of the display. This will show the first
entry contained in the directory.
2 To scroll through the list, press the Up
or Down scroll keys. To quickly jump to
a name beginning with a specific letter
use the keypad. For example : press the
4 key twice to jump to the first name
that begins with the letter H or press the
3 key three times to jump to last names
beginning with the letter F.
When you have made your selection from
the list, press the Select key to start dialing
a call to that party.
To Access the Internal
User Directory
Note: If a name is not immediately
selected, the display will alternate
between the list of names and displaying
3 menu choices corresponding to the
3 soft keys: [ Select | Back | Exit ].
Press the Select soft key to make
a selection or press the Exit soft key
to exit from the directory.

SoundStation IP 3000 - 3COM NBX User’s Guide
5
Press the Phone key.
While on a call, press the Hold soft
key. (Your call status LED’s light red to
indicate that the call is on hold.)
To return to the held call,
press the Toggle soft key.
Ending a Call
Placing a Call On Hold and Resuming It
Placing Additional Calls and Switching Among Calls
If your ongoing call(s) are on hold,
you can place an additional call,
and then toggle among them.
1 With your ongoing call(s) on hold,
press the Phone key, then dial
the number.
2 To switch between active calls
press the Toggle soft key.
To dial the last number called,
press the Redial key.
Redialing a Call
Redial
Redial Key
While on a call, press the Mute key.
(Your call status LED’s blink red.)
To turn off Mute, press
the Mute key again.
Muting a Call
To adjust the volume, press the Phone key
and then the Up or Down volume keys.
Changing the Volume
Volume Down Key
Mute Key
Volume Up Key

SoundStation IP 3000 - 3COM NBX User’s Guide
6
Blind Transfer
In a blind transfer, you transfer the call
without notifying the recipient. 1 While on a call, press the Transfer soft
key. The system places the caller on
hold and selects a new line.
2 Dial the number to which you want to
transfer the call.
3 Press the Complete soft key as soon as
you hear ringing, and then press the
Phone key.
To Do a Blind Transfer
Announced Transfer
When you make an announced transfer,
you notify the recipient that you are about
to connect a call before you complete the
transfer. This allows the recipient to refuse
to take the call.
1 While on a call, press the Transfer soft
key. The system places the caller on
hold and selects a new line.
2 Dial the number to which you want to
transfer the call.
3 When the recipient answers the
telephone, announce the call.
4 If the recipient does not want to take the
call, retrieve it by pressing the Cancel
soft key from which the call originated.
If the recipient wants to take the call,
proceed with the next step.
5 Press the Complete soft key to complete
the transfer, and then end press
the Phone key.
To Announce a Transfer
Transferring a Call
Note: As an alternative to step 2
it is possible to select a party from
the directory or from a Speed Dial
list as the destination of a call transfer.
Please refer to the appropriate
sections on how to select numbers
in this fashion.