Polycom SoundStation IP 3000 User manual

USER’S GUIDE
User’s Guide
SoundStation® IP
3000 - 3COM
®
NBX
®

Table of Contents
Introduction .......................................................................................................... 1
Parts List .............................................................................................................. 1
Installing SoundStation IP 3000 - 3COM NBX ............................. 2
Preparing for Installation ...................................................................................... 2
Installing and Connecting to the Network ........................................................... 2
Startup Sequence................................................................................................... 3
For Best Performance ........................................................................................... 3
Features .............................................................................................................. 3
Using the SoundStation IP 3000 - 3COM NBX ............................. 4
Placing a Call ........................................................................................................ 4
Internal Calls ................................................................................................ 4
Calling Using the User Directory ................................................................ 4
External Calls................................................................................................ 4
Answering a Call .................................................................................................. 4
Answering Behaviors ................................................................................... 4
Ending a Call ........................................................................................................ 5
Placing a Call On Hold and Resuming It ............................................................. 5
Placing Additional Calls and Switching Among Calls .........................................5
Redialing a Call .................................................................................................... 5
Muting a Call ....................................................................................................... 5
Changing the Volume ........................................................................................... 5
Transferring a Call .......................................................................................... 6
Announced Transfer.............................................................................................. 6
Blind Transfer ...................................................................................................... 6
Direct Mail Transfer ............................................................................................. 6
Conferencing ....................................................................................................... 7
Advanced Conference Call Options...................................................................... 7
Feature Codes ..................................................................................................... 8
Call Parking and Pickup .............................................................................. 9
Call Park & Retrieve ............................................................................................ 9
Call Pickup ........................................................................................................... 9
Direct Call Pickup ................................................................................................ 9
Hunt Groups and Calling Groups ........................................................... 10
Hunt Groups ......................................................................................................... 10
Calling Groups .....................................................................................................10

Paging .............................................................................................................. 11
Internal Paging .....................................................................................................11
External Paging .................................................................................................... 11
Simultaneous ........................................................................................................ 11
Speed Dial ............................................................................................................ 12
One-Touch Speed Dials ....................................................................................... 12
Personal Speed Dials ............................................................................................ 12
System-Wide Speed Dials .................................................................................... 12
Settings ................................................................................................................... 13
Entering the Settings Area ................................................................................... 13
Adjusting the LCD Contrast ................................................................................ 13
Viewing the Language Settings ............................................................................ 13
Selecting a Ringer Sound, or Turning the Ringer Off .......................................... 13
Changing the Time Format .................................................................................. 14
Changing the Date Format ...................................................................................14
Leaving the Settings Area .................................................................................... 14
Troubleshooting ............................................................................................... 14
No Dial Tone ........................................................................................................14
SoundStation IP 3000 - 3COM NBX Does Not Ring .......................................... 14
Flickering LCD .................................................................................................... 14
Quick Keypad Input Is Not Registered ................................................................ 14
Safety and Compliance ............................................................................... 14
Polycom Limited Warranty & Limitation Liability .................... 16
Exclusions ............................................................................................................ 16
Warranty Exclusive ......................................................................................... 16
Service Agreements ..................................................................................... 17
Limitations of Liability ............................................................................... 17
Disclaimer ........................................................................................................... 17
Governing Law ................................................................................................ 15
.......

SoundStation IP 3000 - 3COM NBX User’s Guide
1
Thank you for selecting the Polycom
SoundStation IP 3000 - 3COM NBX, a
next generation audio conferencing product
for use in offices or small to medium sized
conference rooms, that is fully compatible
with the 3COM NBX Telephony System.
Your SoundStation IP’s network-based
telephony delivers the following features
and characteristics:
 Full-duplex conferencing, for natural
conversations without clipping
or distortion
 Voice over IP (VoIP) technology
 NBX telephony features
and functions such as Call Hold,
Call Transfer, Pickup/ Park, and
Conferencing
 Local Speed Dials for convenient
storage and dialing of up to 10 numbers
In this User’s Guide, you’ll find everything
you need to set up the SoundStation
IP and quickly begin using it. Detailed
information about your SoundStation IP
and its associated Web Interface are
included.
Your Quick Reference Card summarizes
the most commonly used features,
including identification of each key
on the phone.
Introduction
Parts List
6 ft. Data Cable
Power Interface Module (PIM),
With Connected 25 ft. Data Cable
AC Adapter
This User’s Guide
The following items are included in your
SoundStation IP 3000 - 3COM NBX
package. Check the list before installation
to ensure you have received each item.
If you are missing any items, contact your
SoundStation IP distributor.
Quick Reference Card
Warranty Card
Power Cord
Attention Administrators.
The administrators guide is available
only online at www.polycom.com/support
Polycom SoundStation
IP 3000 - 3COM NBX

SoundStation IP 3000 - 3COM NBX User’s Guide
2
If you are installing the SoundStation IP
yourself, first:
 Verify that your system administrator
has prepared the network and IP
telephony infrastructure for the
SoundStation IP 3000 - 3COM NBX.
For information on setting up your NBX
Telephony System, please refer to the
applicable 3COM documentation.
Note: a special license key is required on
the NBX to enable this phone to operate.
Caution: Be sure to read the Release
Notes (online at www.polycom.com)
and both the Parts List and the Safety
Notices sections in this guide before
you set up and use this product.
Installing SoundStation IP 3000 - 3COM NBX
Preparing for Installation
To install the SoundStation IP and connect
it to the network, complete the following
steps.
1 Place the SoundStation IP on a flat
surface (such as a conference room table
or desktop), with a power outlet and a
data network port nearby.
2 Connect one end of the 6 ft. data cable
to your data network port.
Connect the other end to the network
(LAN) port on the PIM.
3 Connect the 25 ft. data cable to
the RJ-45 port on the bottom of the
SoundStation IP. (The other end of this
cable is pre-plugged into the PIM.)
4 Connect the power adapter to the AC
adapter port on the PIM.
5 Plug the other end into a standard
electrical power outlet in the wall.
Installing and Connecting to the Network
Data
Network
Port
AC Power
PIM
AC Adapter 2
3
4
5
Bottom of IP 3000
RJ-45 Port

SoundStation IP 3000 - 3COM NBX User’s Guide
3
When you have finished connecting the
phone, a start-up process will automatically
begin. During this process, which may
last several minutes, the LCD will display
a sequence of screens. When the process
is complete, and your SoundStation IP
is ready for use, you will hear a tone
indicating that the unit has been initialized.
The LCD will appear as shown:
Startup Sequence
Dec 7 12:30 pm
Extension : 123
Conf Hold More>>
For Best Performance
Your SoundStation IP performs optimally
when you follow these guidelines:
 Position the SoundStation IP 3000
- 3COM NBX in the center of a
conference table or desk.
 Do not shuffle papers near the
SoundStation IP 3000 - 3COM NBX.
 Seat all conference participants
the same distance from the
SoundStation IP 3000 - 3COM NBX.
 Speak at normal conversation levels,
and direct your voice toward the
SoundStation IP 3000 - 3COM NBX.
 Do not move the SoundStation IP 3000 -
3COM NBX while on a call.
Features
Exit Key:
Return to the normal
display from a menu, a
list, or the Phone Book
LCD:
View information about
your call, your Phone
Book, and your phone
Phone Key:
Obtain a dial tone,
answer an incoming
call, or hang up a call
Redial Key:
Automatically redial the
last dialed number
Menu Key:
Choose to enter such
areas as the Phone
Book, Settings, Admin
Setup, or System
Information
Soft Keys:
Select the context-
dependent functions
displayed on the LCD
LEDs:
Detect call status,
including:
 Green = Call in
progress
 Blinking Green =
Incoming call/ringing
 Red = On hold
Blinking Red = Mute
Scroll Keys:
Scroll through displayed
menus or lists
Select Key:
Select a highlighted
item from a menu
or list
Volume Keys:
Adjust the speaker
volume
Mute Key:
Turn muting
on and off
Dialing Keypad:
Enter numbers
or characters
A
B
C
2
J
K
L
5
T
U
V
8
o
p
e
r
0
1
G
H
I
4
P
Q
R
S
7
Redial
*
D
E
F
3
M
N
O
6
W
X
Y
Z
9
#

SoundStation IP 3000 - 3COM NBX User’s Guide
4
Using the SoundStation IP 3000 - 3COM NBX
Placing a Call
Your call status LED’s
will blink green as the
incoming call rings.
Press the Phone key.
Answering a Call
Phone Key
Calling Using the User Directory
You can use the internal user directory
to quickly access co-workers’ extensions.
The system updates the directory as you add
or remove users and arranges user names in
alphabetical order, last name first.
External Calls
1 Press the Phone key and listen for
dial tone. (Your call status LED ’s
light green.)
2 If your telephone defaults to an internal
line, press 9 or 8 to access an external
line.
3 Enter the number of the party you would
like to call.
The display will show the name and
extension of internal callers.
To enable the display the name and extension
of external callers, you need Caller ID service
from your local telephone company.
Answering Behaviors
 If two calls ring to your telephone
at the same time, the call that arrived
first is answered when you press
the Phone key.
 If you do not answer a call within a
preset number of rings, the caller is
automatically forwarded.
 When Forward to Voicemail is activated,
all incoming calls are forwarded after
one ring. However, you still have the
opportunity to answer the call during t
hat ring.
For more information on call forwarding
please refer to the applicable NBX System
documentation.
Internal Calls
1 Press the Phone key and listen for
dial tone. (Your call status LED ’s
light green.)
2 Enter the 3-digit or 4-digit extension
number of the party you would like to call.
1 Press either scroll key located to the right
of the display. This will show the first
entry contained in the directory.
2 To scroll through the list, press the Up
or Down scroll keys. To quickly jump to
a name beginning with a specific letter
use the keypad. For example : press the
4 key twice to jump to the first name
that begins with the letter H or press the
3 key three times to jump to last names
beginning with the letter F.
When you have made your selection from
the list, press the Select key to start dialing
a call to that party.
To Access the Internal
User Directory
Note: If a name is not immediately
selected, the display will alternate
between the list of names and displaying
3 menu choices corresponding to the
3 soft keys: [ Select | Back | Exit ].
Press the Select soft key to make
a selection or press the Exit soft key
to exit from the directory.

SoundStation IP 3000 - 3COM NBX User’s Guide
5
Press the Phone key.
While on a call, press the Hold soft
key. (Your call status LED’s light red to
indicate that the call is on hold.)
To return to the held call,
press the Toggle soft key.
Ending a Call
Placing a Call On Hold and Resuming It
Placing Additional Calls and Switching Among Calls
If your ongoing call(s) are on hold,
you can place an additional call,
and then toggle among them.
1 With your ongoing call(s) on hold,
press the Phone key, then dial
the number.
2 To switch between active calls
press the Toggle soft key.
To dial the last number called,
press the Redial key.
Redialing a Call
Redial
Redial Key
While on a call, press the Mute key.
(Your call status LED’s blink red.)
To turn off Mute, press
the Mute key again.
Muting a Call
To adjust the volume, press the Phone key
and then the Up or Down volume keys.
Changing the Volume
Volume Down Key
Mute Key
Volume Up Key

SoundStation IP 3000 - 3COM NBX User’s Guide
6
Blind Transfer
In a blind transfer, you transfer the call
without notifying the recipient. 1 While on a call, press the Transfer soft
key. The system places the caller on
hold and selects a new line.
2 Dial the number to which you want to
transfer the call.
3 Press the Complete soft key as soon as
you hear ringing, and then press the
Phone key.
To Do a Blind Transfer
Announced Transfer
When you make an announced transfer,
you notify the recipient that you are about
to connect a call before you complete the
transfer. This allows the recipient to refuse
to take the call.
1 While on a call, press the Transfer soft
key. The system places the caller on
hold and selects a new line.
2 Dial the number to which you want to
transfer the call.
3 When the recipient answers the
telephone, announce the call.
4 If the recipient does not want to take the
call, retrieve it by pressing the Cancel
soft key from which the call originated.
If the recipient wants to take the call,
proceed with the next step.
5 Press the Complete soft key to complete
the transfer, and then end press
the Phone key.
To Announce a Transfer
Transferring a Call
Note: As an alternative to step 2
it is possible to select a party from
the directory or from a Speed Dial
list as the destination of a call transfer.
Please refer to the appropriate
sections on how to select numbers
in this fashion.

SoundStation IP 3000 - 3COM NBX User’s Guide
7
You can make conference calls with up to
four parties, including yourself. The other
three parties can be any combination of
internal and external calls.
1 While on a call, press the Conference
soft key. The system selects a new line
and places the other party on hold.
2 Place a call to another party, wait for
that party to answer the call, and press
the Join soft key.
To cancel the conference attempt before
joining, press the Cancel soft key and
then press the Toggle soft key to
resume the call.
3 Repeat steps 1 and 2 to conference in
another party.
Press the Conf Drop soft key to drop
the last call party added to the
conference call.
To Place a Conference Call
Advanced Conference Call Options
 To place a conference call on hold, press
the Hold soft key. The other parties can
talk among themselves, but they cannot
hear you.
 To transfer a conference call to another
extension, press the Transfer soft key.
Dial the number to which you want to
transfer the call, and press the Complete
soft key again. All of the parties will be
transferred.
Conferencing
Note: As an alternative to step 2
it is possible to select a party from
the directory or from a Speed Dial
list as the participant in a conference.
Please refer to the appropriate
sections on how to select numbers
in this fashion.

SoundStation IP 3000 - 3COM NBX User’s Guide
8
You can access system-wide features by
pressing the Phone key, pressing the
Feature soft key, and entering the relevant
feature code.
The following table 2 lists feature codes for
some useful features. Please refer to 3COM
NBX documentation for more detailed
information.
Feature Code Then...
Account Codes for Call Detail Reports 888 Enter account codes and press # (NBX V5000)
Calling Line Identity Restriction, 889 Dial the number as usual
all calls (NBX 100 and V5000)
Calling Line Identity Restriction, 890 Dial the number as usual
next call only (NBX 100 and V5000)
Call Park 444 Enter a call park extension
Call Pickup
Directed Call Pickup 455 Enter the telephone’s extension
Group Call Pickup 456 Enter the Call Pickup Group number
Conference Drop (NBX 100 and V5000) 431 The system drops the last caller you added to the conference
Direct Mail Transfer 441 Enter the telephone extension to which you want to
transfer the call
Flash 260 Enter the code provided by your local telephone company
Hunt Group and Calling Pgoup Ranges 850-879 Enter the group number and password
900-959
Default Paging Feature Codes
Paging Feature Code
External Paging 620
Internal Paging 621
Internal and External Paging 622
Feature Codes

SoundStation IP 3000 - 3COM NBX User’s Guide
9
Call Parking and Pickup
Call Park allows you to place a call in
a “holding pattern” and make it available
for others to pick up from any telephone
on the system. You can use the internal
paging feature, the external paging feature,
or both, to announce the call to all users
and the recipient can retrieve the call by
entering the Call Park extension given
during the announcement.
When parking a call, you assign it a
3-digit Call Park Extension which is
used to retrieve it.
To Park a Call
1 While you are on a call, press the
Feature soft key, followed by 4-4-4.
Or, press the Menu key, scroll and
select Call Park.
2 Use the key pad to enter a
Call Park extension.
If you select a Call Park extension that is
already in use, the display panel displays
Park Cancelled and the call rings back to
your telephone. You can try another Call
Park extension.
To Retrieve a Parked Call
1 Press the Phone key.
2 Dial the Call Park extension
assigned to the call.
Call Park & Retrieve
Call Pickup
Call Pickup allows you to retrieve a call
that is ringing on another telephone.
You can retrieve a call ringing on another
telephone only if both that user and you are
members of the same Call Pickup group, or
if that user is a member of a Call Pickup
group that allows “non-member pickup.”
There Are Two Types
of Call Pickup
 Directed Call Pickup — Retrieves a call
ringing to a specific telephone.
 Group Call Pickup — Retrieves a call
ringing to any one of a group of
telephones.
Directed Call Pickup
To retrieve a call ringing on another user’s
telephone:
1 Press the Phone key.
2Press the Feature soft key followed
by 4-5-5 and the user’s extension.
The call will redirected to your phone.
Or, press the Menu key, scroll and
select Call Pickup.
Group Call Pickup
To retrieve a call ringing on group
members’ telephones :
1 Press the Phone key.
2Press the Feature soft key followed
by 4-5-6 and the Group number.
Or, press the Menu key, scroll
and select Call Pickup.
The call will be redirected to your phone.
Note: Call Park extensions are
defined by your administrator.

SoundStation IP 3000 - 3COM NBX User’s Guide
10
Hunt Groups
Hunt groups allow you to establish
informal “call centers” so that individual
calls can be directed to several phones.
Calls ring to a member of the hunt group. If
that member is not available to answer the
call the system “hunts” for another member
of the group until the call is answered
or forwarded to the group call coverage
path. For example, if there are no available
members of the hunt group, the call might
be forwarded to a group mailbox.
Calling Groups
Another type of group is a calling group.
Calling groups allow an incoming call to
be directed to a group of telephones, for
example, a service group. The call rings
simultaneously on all telephones in the
group.
Hunt groups can be either static or
dynamic. When you are a member of a
static hunt group, you are always part of
that group along with the other members.
With a dynamic hunt group, you must log
in to the group to be part of it. Hunt
groups can also be configured so that when
you step away from your desk and a hunt
group call comes in to your telephone and
goes unanswered, you are logged out of the
group so that further calls do not ring at an
unattended telephone.
Hunt Groups and Calling Groups
To Log In To a Hunt Group
Using The Phone
1 Press the Phone key .
2 Press the Feature soft key followed
by the hunt group number.
Or, press the Menu key, scroll
and select Hunt Group Login.
Hunt group numbers range from 850
through 879 and 900 through 969.
3 Enter the hunt group password
and press #.
To log out of the hunt group, press the
Feature Code button followed by the hunt
group number.

SoundStation IP 3000 - 3COM NBX User’s Guide
11
You can broadcast a message in three ways:
 Internal Paging
 External Paging
 Simultaneous Paging
Internal paging allows you to broadcast
a message over the speaker of every
telephone on the system, provided the
telephones are not on a call.
To Page Internally
1 Press the Phone key.
2 Dial 6-2-1
(the Internal Paging extension).
3 Announce your message.
4 When you are finished,
press the Phone key again
to end the broadcast.
Internal Paging
If your business is equipped with a paging
amplifier and speaker system connected to
the system, you can broadcast a message
over the speakers.
To Page Externally
1 Press the Phone key.
2 Dial 6-2-0
(the External Paging extension).
3 Announce your message.
4 When you finish,
press the Phone key again
to end the broadcast.
External Paging
To page both externally and internally:
1 Press the Phone key.
2 Dial 6-2-2
(the simultaneous paging extension).
3 Announce your message.
4 Phone key again to end the broadcast.
Simultaneous Paging
Paging

SoundStation IP 3000 - 3COM NBX User’s Guide
12
You can create a list of up to 10 local speed
dials. These are available only from the
telephone for which they were created.
To Use a Personal Speed Dial
1 Press the Phone key and listen
for dial tone.
2 Press the Menu key.
3 Use the scroll keys to highlight the
Access Local Speed Dials option.
4 Press the Select key.
5 Use the scroll keys to highlight an item
from the Speed Dial list.
6 Press the Dial soft key.
The NBX system offers three types of
speed dials, which are discussed in the
following sections:
 One-touch Speed Dials
 Personal Speed Dials
 System-wide Speed Dials
SoundStation IP 3000 - 3COM NBX
supports local Speed Dials only.
Local Speed Dials
Speed Dials

SoundStation IP 3000 - 3COM NBX User’s Guide
13
1 Press the Menu key.
2 Press the Up or Down scroll key to
highlight Local Functions.
3 Press the Select key.
4 Press the Up or Down scroll key to
highlight Settings.
5 Press the Select key.
Settings
Adjusting the LCD Contrast
Entering the Settings Area
1 From within the Settings area,
press the Up or Down scroll key to
highlight Contrast.
2 To adjust the LCD’s contrast,
press the - or + soft key.
Your SoundStation IP’s language is set to
English. In future versions, other language
settings will be available.
Viewing the Language Setting
1 From within the Settings area, press the
Up or Down scroll key to highlight
Ringer.
2 To display the list of ringer sounds,
press the Change soft key.
3 Press the Up or Down scroll key to
highlight one of the five sounds named.
Or, if you would prefer the
SoundStation IP not to ring,
highlight Ringer Off at the
bottom of this list.
4 To hear the ringer sound you have
highlighted, press the Listen soft key.
5 Repeat the above steps until you have
found the ringer sound you want to
keep.
6 Press the Save soft key.
Selecting a Ringer Sound, or Turning the Ringer Off

SoundStation IP 3000 - 3COM NBX User’s Guide
14
To return to the resting display, press the
Exit key. (Or, press the Menu key to
access the menu for selecting another area.)
Leaving the Settings Area
Troubleshooting
No Dial Tone
 Check that all connections are
tight and in place.
 Make sure all connections are correct.
See “Installing and Connecting to the
Network,” page 4.
SoundStation IP 3000 -
3COM NBX
Does Not Ring
 Check that the ringer is not turned
off. See “Selecting a ringer sound,
or turning the ringer off,” page 7.
 If the volume is turned all the way
down, increase the volume with the
Up volume key.
Flickering LCD
 If your screen appears to flicker,
it may be because you are using
a certain type of older fluorescent
lighting in your building. Move the
SoundStation IP away from the lights,
or replace the lights.
Quick Keypad Input
Is Not Registered
 Press the keys more slowly. Because
of system responsiveness, some keys
may not be recognized if you press
them quickly.
If the problem you are experiencing is
not resolved here, please contact your
system administrator.
Safety and Compliance
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2) This device must accept any
interference received, including
interference that may cause undesired
operation.
Part 15 Rules

SoundStation IP 3000 - 3COM NBX User’s Guide
15
Class B Digital Device
or Peripheral
NOTE: This equipment has been tested
and found to comply with the limits for
a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are
designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses
and can radiate radio frequency energy
and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
 Reorient or relocate the receiving
antenna.
 Increase the separation between the
equipment and receiver.
 Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
 Consult the dealer or an experienced
radio/TV technician for help.
Modifications
In accordance with part 15 of the FCC
rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom Inc. could void the
user’s authority to operate the equipment.
Installation Instructions
Installation must be performed in
accordance with all relevant national
wiring rules.
L’Installation doit être exécutée
conformément à tous les règlements
nationaux applicable au filage électrique.
Plug Acts
as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La sortie à la quelle l’appareil est
branchée doit être installée près de
l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B] est
conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
This SoundStation® IP 3000 - 3COM®
NBX® has been marked with the CE mark.
This mark indicates compliance with EEC
directories 89/336/EEC and 73/23/EEC.
A full copy of the Declaration of
Conformity can be obtained from Polycom
Ltd,270 Bath Road, Slough, Berkshire,
SL1 4DX, UK.

SoundStation IP 3000 - 3COM NBX User’s Guide
16
LIMITED WARRANTY. Polycom
warrants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its authorized
reseller
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective
product or part, deliver to Customer an
equivalent product or part to replace the
defective item, or if neither of the two
foregoing options is reasonably available,
Polycom may, in its sole discretion, refund
to Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment,
or the remainder of the initial warranty
period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom Limited Warranty
and Limitation Liability
Exclusions
Polycom will not be liable under this
limited warranty if its testing and
examination disclose that the alleged defect
or malfunction in the product does not exist
or results from:
 Failure to follow Polycom’s installation,
operation, or maintenance instructions.
 Unauthorized product modification or
alteration.
 Unauthorized use of common carrier
communication services accessed
through the product.
 Abuse, misuse, negligent acts or
omissions of Customer and persons
under Customer’s control; or
 Acts of third parties, acts of God,
accident, fire, lighting, power surges or
outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL
BE REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE
PAID, AT POLYCOM’S OPTION. TO
THE FULL EXTENT ALLOWED BY LAW,
THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE
IN LIEU OF ALL OTHER WARRANTIES,
TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING
WARRANTIES, TERMS, OR
CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY,
CORRESPONDENCE WITH
DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH
ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON
TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE
OR USE OF ITS PRODUCTS.