Polycom RealPresence Immersive Studio Service manual

ADMINISTRATOR GUIDE 6.1.0 | February 2017 | 3725-66892-005A
Polycom® RealPresence
Immersive Telepresence (ITP)

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Contents
Before You Begin............................................................................................... 4
Get Help.............................................................................................................................. 4
Polycom Partner and Solution Resources................................................................4
The Polycom Community......................................................................................... 4
Getting Started with ITP.....................................................................................5
RealPresence OTX Studio Monitor Lifts............................................................................. 5
Automatically Controlling Monitor Lifts..................................................................... 5
Manually Controlling Monitor Lifts............................................................................ 5
Control the Monitor Lifts from the Web Interface......................................................5
Obtaining the Network Parameters..................................................................................... 6
Using a Provisioning Service............................................................................7
Enable a Provisioning Service............................................................................................ 7
Configure a Provisioning Service........................................................................................ 7
Set Up the Distributed Media Service................................................................................. 8
Configure the Distributed Media Service..................................................................9
Certificates and Security Profiles within a Provisioned System............................. 11
SNMP Condition Reports.................................................................................12
Download MIBs for SNMP Management.......................................................................... 12
Configure SNMP Management......................................................................................... 12
Configuring General System Settings............................................................15
Name the System..............................................................................................................15
Set the Date and Time...................................................................................................... 15
Configuring Network Settings.........................................................................17
Configure LAN Properties................................................................................................. 17
Configuring the IP Addresses of the Component Codecs.................................................20
Exit Immersive Mode..............................................................................................20
Change the IP Address of the Primary Codec....................................................... 20
Change the IP Address of the Secondary Codecs.................................................20
Configure Network Quality Settings....................................................................... 21
Configure SIP Settings........................................................................................... 22
SIP Address Naming Convention...........................................................................25
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Configuring SIP Settings for Integration with Microsoft Servers.............................25
Configuring SIP Settings for Integration with the Telepresence Interoperability
Protocol (TIP).................................................................................................... 26
Configure Servers............................................................................................................. 28
Setting Up a Directory Server in Standard Operating Mode.................................. 28
Setting Up a Directory Server with RealPresence Resource Manager
Provisioning.......................................................................................................28
Configure the Skype for Business Directory Server............................................... 29
Immersive Settings............................................................................................................30
Room Control Devices...................................................................................................... 30
Securing the System........................................................................................31
Configure the System for Use with a Firewall or NAT.......................................................31
H.460 NAT Firewall Traversal................................................................................ 34
External Authentication..................................................................................................... 35
Configure Access Settings..................................................................................... 35
Set Password Requirements.............................................................................................37
Encryption Settings........................................................................................................... 39
Enable Encryption.................................................................................................. 39
Configure Local Access.................................................................................................... 40
Create a CSR......................................................................................................... 41
Configure Certificate Validation Settings................................................................42
Monitor a Room or Call..................................................................................................... 43
View the Sessions List...................................................................................................... 43
View the Security Profile................................................................................................... 44
Low Security Profile Definition................................................................................44
Audio Settings.................................................................................................. 52
Configure Audio Settings.................................................................................................. 52
3.5mm Audio Input Selection in a RealPresence OTX Studio System.................. 53
Enable 3.5mm Audio Input in a RealPresence OTX Studio System...................... 53
Set Up Audio Meters.............................................................................................. 53
Calibrate the Microphones..................................................................................... 54
Video Settings.................................................................................................. 55
Prevent Monitor Burn-In.................................................................................................... 55
Configure Video Inputs......................................................................................................55
Configure Camera Sleep Mode.........................................................................................56
Call Settings......................................................................................................57
Contents
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Set Time in Call.................................................................................................................57
Set the Maximum Time in a Call....................................................................................... 58
Set the Preferred Method for Placing Calls.......................................................................58
Setting Up Audio-Only Calls..............................................................................................59
Enable Audio-Only Calls........................................................................................ 59
Disable Audio-Only Calls........................................................................................59
Select the Call Type Order for Audio-Only Order Calls..........................................59
Configure Dialing Preferences.......................................................................................... 59
Enable Calling the Help Desk........................................................................................... 60
Supported Call Types for Help Desk.................................................................................61
Enabling Mobile Devices as Controllers........................................................ 62
Pairing Settings................................................................................................................. 62
Polycom Touch Device...........................................................................................62
Calling............................................................................................................... 63
Place a Call....................................................................................................................... 63
Call a Speed Dial Contact................................................................................................. 63
Place an Audio-Only Call.................................................................................................. 63
System Maintenance........................................................................................64
Enable Software Options.................................................................................................. 64
Upgrade System Software................................................................................................ 64
Upgrade Software from a Web Server................................................................... 64
Upgrade Software from a Computer...................................................................... 65
View the Log File Status.........................................................................................65
Troubleshooting............................................................................................... 66
Access System Diagnostics.............................................................................................. 66
System Diagnostics...........................................................................................................66
Display Call Statistics........................................................................................................67
Display System Status...................................................................................................... 68
Download Logs................................................................................................................. 69
Configure System Log Settings.........................................................................................69
Restart the System............................................................................................................71
Call Detail Report (CDR)...................................................................................................71
Generate the CDR..................................................................................................71
Information in the Call Detail Report (CDR)........................................................... 71
View Room Control Devices............................................................................................. 75
Contents
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Before You Begin
Topics:
•Get Help
This guide is intended for administrators who need to configure, customize, manage, and troubleshoot
Polycom® RealPresence Immersive Studio®, Polycom® RealPresence Immersive Studio® Flex, and
Polycom® RealPresence® OTX® Studio systems. Refer to this guide after installation of the furniture and
video communication systems is complete.
Note: In this document, when you see “ RealPresence ITP ” systems, the content applies to
RealPresence Immersive Studio, RealPresence Immersive Studio Flex, and
RealPresence OTX Studio systems. If content applies to specific products only, the
product names are included.
Please read the RealPresence ITP system documentation before you install or operate the system.
Related documents for RealPresence ITP systems are available from Documents and Downloads at
Polycom Support.
For support or service, please contact your Polycom distributor or go online to Polycom Support.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom Partner and Solution Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
Polycom Implementation and Maintenance services provide support for Polycom solution components
only. Additional services for supported third-party Unified Communications (UC) environments integrated
with Polycom solutions are available from Polycom Global Services and its certified Partners. These
additional services help customers successfully design, deploy, optimize and manage Polycom visual
communications within their UC environments.
Professional Services for Microsoft Integration is mandatory for Microsoft Office Communications Server,
Microsoft Lync Server 2013, Skype for Business Server 2015, or Office 365 integrations. For additional
information and details, refer to http://www.polycom.com/services/professional_services/index.html or
contact your local Polycom representative.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
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Getting Started with ITP
Topics:
•RealPresence OTX Studio Monitor Lifts
•Obtaining the Network Parameters
The RealPresence Immersive Studio, RealPresence Immersive Studio Flex, and RealPresence OTX
Studio systems are state-of-the-art visual collaboration tools. With crisp, clean video and crystal-clear
sound, RealPresence ITP systems provide natural video conferencing interaction using the most robust
video communications technology.
If your organization has signed on for Video Network Operations Center (VNOC) services, the VNOC will
handle many telepresence conferencing tasks for you.
RealPresence OTX Studio Monitor Lifts
You can raise or lower RealPresence OTX Studio table monitor lifts for optimum conference viewing. The
monitor lifts are partially automated and can also be manually controlled.
Automatically Controlling Monitor Lifts
All three monitors automatically raise or lower in the following circumstances:
• When content is started the monitors rise.
• When content is used during a call and the call ends, the monitors lower.
• When the system powers on or during a restart the monitors lower. During initial start-up and
restarts all monitor controls are locked.
Manually Controlling Monitor Lifts
After initial start-up, the individual buttons in the RealPresence OTX Studio table toggle the state of the
associated lift. Full extension or retraction takes about 15 seconds. If you use the buttons while the
monitors are moving, the direction the monitors are traveling reverses. The monitors will only fully stop in
the middle of travel during a mechanical collision or a system power failure.
Control the Monitor Lifts from the Web Interface
You can raise or lower RealPresence OTX Studio table monitor lifts for optimum conference viewing. You
can raise or lower all three monitors from the web interface.
Procedure
»Go to Utilities > Tools > OTX Setup and select Up or Down.
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Obtaining the Network Parameters
To perform some of the configuration tasks in this document, you must obtain the proper network
parameters.
Obtain the following network parameters from the customer.
• Subnet Mask
• Default Gateway
• IP addresses
◦ A block of 20 static IP addresses is required.
◦ The base IP should be identified (for example, 10.10.10.x).
◦ Define x as an offset (for example, 50).
◦ The IP addresses should be assigned as shown in the next table.
IP Address Map
...x+ Device ...x+ Device
1 Group Series 700 (A1) 11 Display1 (D1)
2 Group Series 500 (A2) 12 Display2 (D2)
3 Group Series 500 (A3) 13 Display3 (D3)
4 <Reserved> 14 <Reserved>
5 SoundStructure 15 <Reserved>
6 Nport 16 Lutron NWK
7 <Reserved> 17 APC (PWR1)
8 DisplayMatrix 18 APC (PWR2)
9 <Reserved> 19 APC (PWR3)
10 Tablet 20 Ethernet Switch (if
required)
Getting Started with ITP
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Using a Provisioning Service
Topics:
•Enable a Provisioning Service
•Configure a Provisioning Service
•Set Up the Distributed Media Service
A provisioning service prepares and equips your network to provide services to its users.
Enable a Provisioning Service
To register the RealPresence ITP system with the Polycom RealPresence Resource Manager system,
enter the registration information and attempt to register by going to Admin Settings in the RealPresence
ITP system web interface. Multiple RealPresence ITP systems can be registered to a single user.
Procedure
1. Go to Admin Settings > Servers > Provisioning Service.
2. Select the Enable Provisioning setting.
3. Enter the Domain, User Name, Password, and Server Address for automatic provisioning.
4. Select Register or Update.
The system tries to register with the Polycom RealPresence Resource Manager system using
NTLM authentication.
Configure a Provisioning Service
If automatic provisioning is enabled but the system does not register successfully with the provisioning
service, you might need to change the Domain, User Name, Password, or Server Address used for
registration. For example, users might be required to periodically reset passwords used to log into the
network from a computer. If such a network password is also used as the provisioning service password,
you must update it on the RealPresence ITP system, too.
To avoid unintentionally locking a user out of network access in this case, RealPresence ITP systems will
not automatically retry registration until you update the settings and register manually on the Provisioning
Service page.
Procedure
1. Go to Admin Settings > Servers > Provisioning Service.
2. Configure these settings.
Provisioning Service Settings
Setting Description
Domain Specifies the domain for registering to the
provisioning service.
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Setting Description
User Name Specifies the endpoint's user name for registering
to the provisioning service.
Password Specifies the password that registers the system to
the provisioning service.
Server Address Specifies the address of the Polycom
RealPresence Resource Manager system running
the provisioning service.
Set Up the Distributed Media Service
By default, the RealPresence ITP systems supports the Polycom® RealPresence® Distributed Media
Application™ (DMA®). RealPresence DMA enables multipoint conferences.
Procedure
1. Go to the admin interface of RMX and configure DMA as the H323 gatekeeper and SIP server.
2. Login to the DMA web interface with a user account having Administrator privileges.
3. Configure MCU in DMA:
a) In the DMA menu, go to Network > MCU > MCUs and press Add on the ACTIONS pane
to add the details of the MCU (RMX) that you want to use for your conferencing needs.
b) After filling in the details of the MCU (RMX), press OK.
Make sure that the MCU state shows as "Connected to .. MCU“ and "In service" as
indicated by the status indicators in the first column of the table displayed in Network >
MCU > MCUs.
4. Configure MCU pool:
a) Go to Network > MCU > MCU Pools and press Add on the ACTIONS pane to add a MCU
Pool.
The Add MCU Pool window appears.
b) Name the pool and select the MCU that was added previously in step 3 and move it to the
Selected MCUs section.
Press OK.
5. Configure MCU pool order:
a) Go to Network > MCU > MCU Pool Orders and press Add on the ACTIONS pane to add
a MCU Pool order.
The Add MCU Pool Order window appears.
b) Name the pool order and select the MCU pool that was added previously in step 4 and
move it to the Selected MCU pools section.
Press OK.
6. Configure the conference template:
a) Go to Admin > Conference Manager > Conference Templates and press Add on the
ACTIONS pane to add a conference template.
Using a Provisioning Service
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