Polycom SoundPoint 500 IP User manual

Menu
Voice Mail
Do Not Disturb
Hold
Del
Sel
Forward
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
User Guide
SoundPoint® IP 500 for SIP
USER GUIDE
SoundPoint® IP 500 for SIP

Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500 SIP.................. 2
Connecting Network and Power Source................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call....................................................................7
Call Hold ................................................................................7
Microphone Mute ...................................................................7
Local Conferencing................................................................8
Transferring a Call .................................................................8
Call Timer...............................................................................8
Ending a Call .........................................................................8
Redial.....................................................................................8
Call Forwarding......................................................................9
Voice Mail ..............................................................................9
Volume Adjustment................................................................9
Do Not Disturb .......................................................................9
Time and Date .......................................................................9
Headset Auto Mode .............................................................10
Display Contrast ..................................................................10
Ring Type.............................................................................10
Call Lists .............................................................................. 11
Local Directory..................................................................... 11
Speed Dial ...........................................................................12
Multiple Lines.......................................................................13
Multiple Call Appearances ...................................................13
Voice and Text Messaging ...................................................14

Distinctive Ringing / Call Treatment.....................................15
Presence / Status / Buddy Lists...........................................15
Instant Messaging................................................................16
Multilingual Support (Localization).......................................16
Phone Reboot......................................................................16
Troubleshooting ........................................ 17
Safety and Compliance............................... 18
Part 15 Rules .......................................................................18
Class B Digital Device or Peripheral....................................18
Modications........................................................................19
Installation Instructions ........................................................19
Plug Acts as Disconnect Device ..........................................19
Industry Canada (IC) ...........................................................19
CE Mark...............................................................................19
Polycom Limited Warranty
and Limitation Liability .............................. 19
Exclusions ................................................ 20
Warranty Exclusive.................................... 20
Service Agreements................................... 20
Limitations of Liability ............................... 21
Disclaimer................................................ 21
Governing Law ......................................... 21
Copyright Notice ....................................... 22

1
Thank you for choosing the SoundPoint®
IP 500 SIP, a full-duplex, handsfree
telephone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will
nd everything you need to quickly set
up your new telephone. Be sure to verify
with your System Administrator that your
network is prepared for conguring your
SoundPoint IP 500 SIP telephone or con-
sult the Administrator Guide SoundPoint
IP SIP for more information. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint IP 500 SIP
telephone.
Introduction
Parts List
The following items are included in your
SoundPoint IP 500 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
SoundPoint IP 500 SIP reseller.
Polycom SoundPoint IP 500 SIP
Handset & Handset Cord
Network / Power Cable
Power Adapter
(specication varies according
to country)
Phone Base
User Guide
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

2
Installing SoundPoint® IP 500 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint
IP 500 SIP telephone. If you require addi-
tional information or assistance with your
new telephone, please contact your System
Administrator.
The SoundPoint IP 500 SIP User Guide
includes regulatory compliance infor-
mation that your System Administrator
should review and can also be found at
http://www.polycom.com.
Connecting Network and Power Source
AC Power Option
LAN PC HEADSET HANDSET
LAN PC HEADSET HANDSET
In-Line Power Option
LAN PC HEADSET HANDSET
Cisco™ In-Line Power Cable
(Part No.2457-11014-001)
OR
IEEE 802.3af In-Line
Power Cable
(Part. No 2457-11077-001)
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Connect the keyed end of the sup-
plied Network Cable to the LAN
jack on the telephone, and connect
the shorter end to the network
(LAN) port. Connect the DC plug
of the AC wall adapter into the sup-
plied LAN cable as shown.
If the telephone is connected to a compat-
ible ethernet switch that can provide in-line
power, the telephone will use that power
option. Simply plug the keyed end of the In-
Line Power Cable (optional accessory) into
the LAN jack on the telephone and connect
the shorter end of this cable to an available
power and data port on the In-Line Power
switch. The AC wall adapter is not required
when using In-Line power.
(Optional)
Wall network or switch port.

3
LAN PC HEADSET HANDSET
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
LAN PC HEADSET HANDSET
1. Connect the short straight end
of the telephone cord to the
handset and the corresponding
longer straight end of the cord to
the handset jack on the back of
the telephone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the telephone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the telephone and snap
them together to lock the base to the
telephone.
For a list of currently supported headsets,
go to: http://www.polycom.com

4
Features
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your telephone.
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications. Volume / Display Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer, as well as the display
contrast.
Hold
Hookswitch
Speaker
For ringer and
handsfree audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Handsfree Microphone
This works best when the telephone is placed on a hard, at surface.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a eld of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their context-
sensitive functions.

5
Key Description
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Line or Speed Dial keys.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access to local directories and call lists.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access to special services (future implementation).
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access to Missed, Placed and Received calls.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Allows setup of a 3-way local conference.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Transfer of current call to third party.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Dials last number dialed from the telephone.
Places current active call in Hold state.
Allows for handsfree communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con-
nected headset.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Place/receive text and voice messages.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access local and server features.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Soft keys to select from various context-sensitive options.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Volume keys to adjusts audio and ringer volume.
Dial Pad General dialing and alphanumeric entry (incl. special characters).
Key Descriptions
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

6
Using SoundPoint® IP 500 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address:
• After obtaining dial tone press the Name soft key
• Enter URL or IP (press * for “.” and # for “@”)
• Press Send to complete the call.
Using Handsfree Speakerphone Mode:
1. With the handset on-hook, press a line
key,
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, or NewCall to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address.
Using the Headset:
1. With the optional headset connected,
press the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
key to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address. See also Headset Auto Mode.
During a call, users can alternate
between handset, headset, or
handsfree modes by pressing the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
Users also have the option to dial directly
from the dial pad without lifting the handset.
Simply enter the number and press the Dial soft
key.
†Examples: 10.3.0.42
[email protected]
sip: [email protected]
To obtain the IP address of your telephone,
press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
followed by System Status and
General. The IP address is listed together with
other network information.

7
Answering a Call
Using the Handset:
Pick up the handset.
The active call will appear on the display
showing call duration and destination.
Using Handsfree Speakerphone Mode:
With the handset on hook, pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the line key (
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
) opposite the
incoming call will answer in Handsfree
Speakerphone Mode.
Using the Headset:
Pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the line key (
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
)
will answer the call through an option-
ally connected headset.
Call Hold
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Hold soft key.
The call will be placed on hold and indicated
on the display. The remote party will also
see a “Held” call on their telephone display.
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again or the Resume soft key to
retrieve the call.
If multiple calls are on hold, use the line
keys on the left of the display to select a
call then press the Resume soft key or line
key again to retrieve the call.
Microphone Mute
While on a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. The LED on the
telephone lights up and a ashing micro-
phone on the display indicates that the other
party (parties) cannot hear you.
If on an active call on a telephone with
multiple lines, pressing the Answer soft
key places the previous active call on
hold to answer the new incoming call.
Pressing Answer will also answer the
call in the previously connected mode.
Incoming calls may be
ignored by pressing the
EndCall soft key or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
This will cancel ringing on
the telephone and transfer
the caller to Voice Mail (if
supported).
Microphone Mute applies to all modes:
handset, headset, and handsfree. You can
still hear all other parties while Mute is
enabled.
To turn off Microphone Mute, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again.

8
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Ending a Call
Replace the handset,
OR
Press the line key, or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
if in Handsfree
mode, or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
if in Headset mode to hang
up the call.
Transferring a Call
1. During a call, press the Trnsfer soft
key. (Active call is placed on hold.)
2. Dial the number to which you want to
transfer the call.
3. Call may be transferred without
consultation by immediately pressing
the Trnsfer soft key again (“Blind
Transfer”),
3. Dial the telephone number of the
third party.
4. When the new party answers, press
Confrnc again to join both parties.
Pressing the EndCall soft key will also
terminate the call in any mode.
OR
Press the Trnsfer soft key again
after consulting with the new party
(“Consultative Transfer”).
Transfer may be cancelled during prog-
ress by pressing the Cancel soft key. Press
Resume to return to the active call.
To dial from another previous call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Placed
Calls to scroll through the list.
Hang up or press the EndCall soft key on any of
the parties to terminate their participation in
the conference.
Ending the call on the conference originator’s
telephone will terminate the entire conference.
Redial
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to dial the last call placed
from this telephone.
Local Conferencing
During a call, up to three callers may be
placed in conference using the telephone’s
local conferencing feature.
1. Place a call to the rst party.
2. Add another party to the conference
by pressing Confrnc to obtain a new
line. (Active call is placed on hold.)
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

9
Do Not Disturb
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to prevent the telephone
from ringing on incoming calls. A ashing
icon and text on the display indicates that
Do Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again.
Call Forwarding
Calls may be Forwarded (Diverted) to
another extension as follows:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Select Contact: and press Edit to
enter a number to forward all future
calls to.
4. Press Forward to conrm Call For-
warding.
Idle display returns with an arrow on the line
label to conrm Call Forwarding enabled.
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Handsfree volume settings will
be maintained across calls.
Voice Mail
See Voice and Text Messaging.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your System Adminis-
trator for futher details. When Do Not
Disturb is enabled for a particular line,
this is indicated by an “ X ” beside the line
indicator on the display.
To turn call forwarding off:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, Select from which line to dis-
able Call Forward.
3. Press Disable.
User is returned to the idle display and
line indicator now displays regular icon.
Time and Date
Time and Date is clearly displayed on the
SoundPoint IP 500 SIP telephone. Accu-
racy is maintained through server control.
Contact your System Administrator if either
time or date is incorrect. Users have control
over the format of the display. Select a
format which is right for you as follows:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Press Settings followed by Clock.
3. Select from Clock Date or Clock
Time.
4. Scroll through the options via the
up and down arrow keys.
5. Press Select to conrm and
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to the
idle display.

10
Headset Auto Mode
As an option, the headset can be permanent-
ly enabled to place and receive calls from
any audio keys on the telephone - especially
useful for regular headset users. To do this:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings followed by Headset.
3. Use the arrow and Select keys to en-
able Headset Auto Mode.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to
the main menu.
Subsequent calls to or from this telephone
using the headset will activate the icon
on the display permanently. Pressing the
line keys or Answer soft key to receive a
call will now connect to the user’s headset
automatically.
Repeat steps 1-3 and select Disable to turn
Headset Auto Mode off.
Display Contrast
To adjust the contrast on the display to a
comfortable level:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Contrast.
2. Pressing the Up or Down soft keys
(or volume keys) will increase or
decrease the display contrast.
Ring Type
There are a total of 21 ring types available
on the SoundPoint IP 500 telephone. Users
can select different rings to distinguish
between lines (on a multiple line congured
telephone) or to program a different ring
from their neighbor’s telephone.
To change the incoming ring to a desired
sound:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Ring Type.
2. (Optional) If multiple lines are used,
rst select which line to change.
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft
keys to return to the idle display.
3. Using the arrow keys, highlight
the desired ring type. Pressing the
Play soft key samples the selected
ring type.
4. Press Select to change to the se-
lected ring type.
5. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft keys
to return to the idle display.
See also Distinctive Ringing /
Call Treatment.

11
Local Directory
In addition to a directory of missed, placed,
or received calls, the SoundPoint IP 500 SIP
telephone can store a local directory of 200
or more contacts*. Users can add to, delete,
edit, dial, search, or instant-message any
contact in this list through just a few key
strokes.
To add a previous caller to a directory
listing:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directories to access the local direc-
tory.
2. Press More and Add to enter another
contact into the telephone’s database
or Edit to amend a previous listing.
3. Enter rst and/or last name from
the keypad. Press the 1/A/a soft
key to alternate between numeric
and upper/lower case alphanumeric
modes.
4. (Optional) Press the Encoding soft key
to access special characters in other
languages.
5. Enter Contact number.
6. Press Submit to conrm and Exit to
return to the idle display.
Call Lists
SoundPoint IP 500 SIP maintains a local list
of calls missed, received, and placed.
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
followed
by Missed, Received, or Placed Calls as
desired. Call information will be displayed.
From this screen:
1. Choose Edit to append to the dial
string displayed if necessary.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
To search for a particular contact:
1. Press More and then Search from
the Contact Directories menu.
2. Using the dial pad, enter the rst
few characters for First or Last
names.
3. Press Submit to search for possible
options.
4. Successful matches can be dialed
from the resulting screen.
To send a text message to a contact
from the Contact Directories menu:
1. Press the More soft key and then
press InstMsg.
2. See Voice and Text Mes-
saging for further details.
To delete all calls from a particular list,
press the Clear soft key from the Call
Lists or Directories menu.
For additional choices, press More fol-
lowed by:
4. Info to view information about the
call.
5. Save to store the call to the local
Directory.
6. Clear to delete the call from
memory.
Press More and then Exit twice to return to
the idle display.
*Limit depends on server conguration.
Contact your System Administrator for
full details.

12
Speed Dial
Pre-assigned numbers can be associated
with line keys for rapid automated dialing.
Speed Dial entries are placed consecu-
tively underneath assigned line keys on the
telephone.
Example: To assign Joe to a Speed Dial
key:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directories.
2. Press More and then Add soft keys
to enter Joe’s contact details (rst
name, last name, and contact num-
ber).
3. Enter Speed Dial Index as “1”. This
assigns Joe to the rst available line
key on the display.
4. Press Submit to conrm and Exit or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return to the idle dis-
play. Idle screen is as shown (single
line case):
An additional speed dial key for Jane can be
added to the previous example as follows:
5. Repeat steps 1-3 above for Jane’s
contact details.
6. Enter Speed Dial Index as “2”.
7. Press Submit to conrm and Exit or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return to the idle dis-
play. Idle screen is now as shown:
To dial a number assigned to a Line
Feature Key, simply press the line key di-
rectly opposite the number on the display.
To remove a Speed Dial entry:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directories.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number
using the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
key.
4. Press Save and Exit twice to return to
the idle display.
The Speed Dial index for that contact is
removed from view.
On a default conguration of the Sound-
Point IP 500 SIP telephone, there could be
one or two line keys available for speed
dial. Extra line or feature keys may be
congured for Speed Dial use as required.
Contact your System Administrator or con-
sult the Administrator Guide SoundPoint
IP SIP for more details.
To quickly view a complete list of assigned
speed dial entries, press the up arrow key
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Dial directly from a selected number.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

13
Multiple Lines
SoundPoint IP 500 SIP can display up to three
lines, each associated with their own line key
to the left of the screen. Lines can be cong-
ured for local Directory Numbers (DNs), such
as your main extension and a private line or for
Speed Dial shortcuts on outbound dialing.
Typically, the top-most line key is reserved for
the principle DN of the telephone. Depend-
ing on how your telephone is congured, the
display could resemble one of the screens
show here:
Contact your System Administrator or
consult the Administrator Guide SoundPoint
IP SIP to change the appearance of the line
labels.
Multiple Call Appearances
Each line congured on the SoundPoint
IP 500 SIP telephone can have two call
appearances. This is very useful if the user
is on one call and needs to act upon another
incoming call on the same line. In the
example shown, local user 9301 is in an out-
bound call with 9304. The second diagram
now shows an incoming call from extension
9305. Soft key labels update the display to
enable the user to:
1. Answer this incoming call, the rst
call is automatically placed on Hold.
2. Ignore the incoming call (press
EndCall).
3. Forward the incoming call to another
extension.
Answering the incoming call places the
original call on Hold and refreshes the soft
key labels as indicated (last illustration).
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
User can also place another outbound call
on the same rst line. Press the Hold soft
key during the rst call and press NewCall to
obtain dial tone for a second call.

14
Voice and Text Messaging
Users can send and receive both Voice* and
Text messages on the SoundPoint IP 500
SIP telephone. Received messages will be
indicated by a ashing Message Waiting
Indicator LED on the front of the telephone
and optionally a visual notication on the
display.
To listen to voice messages:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Message Center*,†.
3. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
4. Select from Urgent, New, or Old voice
mails.
5. Press Clear to delete messages.
6. Press Connect to initiate Voice Mail
retrieval.
7. Follow voice prompts for usage.
Also, if multiple lines are in use, individual
line indicators reect voice or text messages
left on that line.
A stutter dial tone in place of normal dial
tone is also used to indicate that one or
more voice messages are waiting at the mes-
sage center.
*Voice Mail is an optional feature congured
on the server and may not be supported on
your particular system. Contact your System
Administrator to nd out.
†Screen options may vary with server based
application.
The SoundPoint IP 500 SIP supports SIP
Instant (Text) Messaging in real-time. Users
can send and receive text over their tele-
phones and reply to messages directly from
the dial pad keys.
To read text messages:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Instant
Messages,
OR
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line mes-
sages are to be retrieved.
3. Messages appear rst to last in
sent order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to Delete,
Reply to or send a New message.
To send a text message:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, rst select from which line to
message.
4. Press the New soft key.
5. Enter the destination extension or
SIP URL. Press the 1/A/a soft
key to alternate between numeric
and upper/lower case alphanu-
meric modes.
6. Press the Select soft key to choose
from various pre-scripted short
messages.
OR
Press Edit to script a custom mes-
sage. Use dialpad keys to cycle
through the character set. Use
keys 1, *, 0, and # to select special
characters.
7. Press Send when nished.

15
Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing
tones for callers in their local directory.
This allows you to identify a contact by a
specic ring tone.
To set a distinctive ring for a local contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directories.
2. Using the arrow keys, scroll
through the directory to choose a
contact person.
3. Press Edit to give details on that
contact.
4. Scroll down to Ring Type.
5. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to change any default ring
type and enter a number correspond-
ing to one of the 21 ring types avail-
able. (See Ring Type in this guide
for further details.)
6. Press the Save soft key. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return to the idle dis-
play.
Incoming calls from this contact will now
have the distinctive ringing pattern applied.
To change settings, access the Presence
menu as follows:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
followed by Pres-
ence.
2. Choose Buddy Status to monitor
the online/ofine, busy, etc., status
of the contacts from your local
directory.
3. Choose Watcher List to see which
telephones are currently monitor-
ing your status.
4. Choose Blocked List to see which
telephones you have blocked from
monitoring your status. (From
here you can also Unblock or
Watch a contact on this list.)
Presence / Status / Buddy Lists
The SoundPoint IP 500 SIP telephone
combines interactive message services and
status monitoring to complement a tradi-
tional messaging application such as email.
Live interaction within a pool of telephones
is possible by measuring the “presence” of
the parties involved.
Each telephone can “watch” the status
of up to eight other telephones. Each
telephone can also be “watched” by up
to eight other telephones. The status of
monitored users is displayed and updated
in real time. This pool of up to eight tele-
phones is referred to as a “Buddy List”.
To add, delete, or block a contact from
your buddy list:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
from the idle display.
2. Select Contact Directories and scroll
up or down to the desired contact.
3. Press the Edit soft key.
4. Scroll down to the Watch Buddy
and/or Block Buddy elds.
5. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to switch between Enable
and Disable status.
6. Press Save to conrm and Exit twice
to return to the idle display.
This is a local feature to the telephone,
and may be over-ridden by server settings.
Contact your System Administrator for more
details.
The application software running on the
telephone is compatible with Windows™ and
MSN Messenger™ for peer-to-peer presence
and instant messaging.

16
Phone Reboot
Periodically, the telephone may require a user
reboot. Reasons for this could include:
• Accepting a new conguration or new
software
• After disconnecting from the network
• Telephone not responding to calling or
feature key presses
In the cases above, pressing and holding the
Messages, Hold, and Volume keys (highlighted
above) for more than 3 seconds will enact a
simple reboot. The reboot process will begin
and is complete when the idle display is again
shown.
To monitor the status of the Buddy List,
press Buddies from the idle display. The dia-
gram shows a typical Status screen display
of monitored telephones.
Multilingual Support (Localization)
Individual language display is available on
the SoundPoint IP 500 SIP telephone.
To change to a custom language:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings and scroll down to
Language. Press Select.
3. Scroll through the list of available
languages and press the Select soft
key.
4. The display will automatically
change to the language of your
choice.
5. Exit to the idle screen by pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
Instant Messaging
See Voice and Text Messaging.
To send status information to other tele-
phones within the list, press MyStat from
the idle display. Change your current
status if required. Presence informa-
tion will also be sent to those telephones
“watching” when the user goes off-hook
or invokes Do Not Disturb.
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Contact your System Administrator for a
full list of languages supported.
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
It may be possible to restore normal
operation of your telephone without
rebooting. Please contact your Sys-
tem Administrator before attempting
to reboot the telephone.

17
Troubleshooting
• If using an AC wall adapter make
sure the DC jack is properly con-
nected at the rear of the telephone.
• If using inline powering from
a switch or hub, check that the
switch/hub is correctly supplying
power to that particular port (con-
tact your System Administrator)
• If the idle display is not similar to
that shown on Page 4, try reboot-
ing the telephone (See Page 16) or
cycling power and allow the unit
to reboot. Contact your System
Administrator if the display still
shows problems.
No Display or Incorrect Display
No Dial Tone
• Make sure that the handset cord ts
the handset and the jack on the rear
panel correctly.
• Switch between Handset, Head-
set (if connected), and Handsfree
Speakerphone Modes to try to ob-
tain dial tone on these other paths.
• Make sure that the LAN cable is
inserted properly at the rear of the
telephone
No Ringing
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Place a call to the unit from a
known working telephone. Check
for incoming ring signal.
No Audio on Headset
• Ensure the headset is plugged into
the jack marked Headset on the
rear panel.
• Swap the handset into the headset
jack (or vice-versa) and verify that
audio is now present (if so, the
headset may need replacing).
• Ensure the headset amplier (if
connected) is turned on and/or the
volume is correctly adjusted. If the
amplier is equipped with batteries,
check that they are fully charged.
No Response from Key Presses
• Some keys are inactive when the
telephone is not in a call. Check
for a response from other feature
keys or from the dial pad.
• Place a call to the unit from a
known working telephone. Check
for display updates.
• To check if the telephone is cor-
rectly registered to the server, press
Menu followed by System Status
and Server Status.
• Contact your System Administrator
before attempting to reboot your
telephone, since this may allow
more detailed troubleshooting to
occur before losing any current
status information.