Rice Lake 380 Synergy User manual

380 Synergy
Digital Weight Indicator
Technical Manual
PN 201481 Rev BSeptember 17, 2021

An ISO 9001 registered company
© Rice Lake Weighing Systems. All rights reserved.
Rice Lake Weighing Systems® is a registered trademark of
Rice Lake Weighing Systems.
All other brand or product names within this publication are trademarks or
registered trademarks of their respective companies.
All information contained within this publication is, to the best of our knowledge, complete and
accurate at the time of publication. Rice Lake Weighing Systems reserves the right to make
changes to the technology, features, specifications and design of the equipment without notice.
The most current version of this publication, software, firmware and all other product
updates can be found on our website:
www.ricelake.com

Contents
© Rice Lake Weighing Systems ● All Rights Reserved i
Contents
Technical training seminars are available through Rice Lake Weighing Systems.
Course descriptions and dates can be viewed at www.ricelake.com/training
or obtained by calling 715-234-9171 and asking for the training department.
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3 Operating Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.4 FCC Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2.0 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1.1 Product Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 Mounting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.3 Front Plate Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.4 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.4.1 Cable Shield Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.4.2 Torque Ratings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.4.3 Wiring Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.4.4 Load Cell Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.4.5 RS-232 Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.6 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.5 Front Plate Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.6 Parts Kit Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.7 Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.0 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2 LCD Annunciators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3 General Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3.1 Numeric Value Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.3.2 Alphanumeric Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.4 Weigh Mode Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.1 Zero Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.2 Print Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.3 Toggle Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.4 Toggle Gross/Net Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.5 Acquire Tare. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.6 Remove Tare Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.7 Preset Tare (Keyed Tare) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.5 User Mode Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5.1 Display a Stored Tare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5.2 Clear a Stored Tare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5.3 View Legally Relevant Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5.4 Display Accumulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5.5 Print Accumulator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.5.6 Clear Accumulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.0 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.1 Sealing the Indicator (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.1.1 Sealing the CAL Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.3 Setup Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.3.1 Setup – Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

380 Synergy Digital Weight Indicator
ii Visit our website www.RiceLake.com
Rice Lake continually offers web-based video training on a growing selection
of product-related topics at no cost. Visit www.ricelake.com/webinars
4.3.2 Setup – Format Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.3.3 Setup – Calibration Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.3.4 Setup – Communication Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.3.5 Setup – Program Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.3.6 Setup – Print Format Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.3.7 Setup – Stream Format Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.4 Accumulator Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.5 Tare Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.6 Audit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.0 Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.1 Front Panel Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.1.1 Span Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.1.2 Linear Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.2 Alternative Zero Calibrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.2.1 Last Zero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.2.2 Temporary Zero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.2.3 Rezero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.3 EDP Command Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
6.0 Revolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.1 Connecting to the Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.2 Saving and Transferring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.2.1 Saving Indicator Data to a Personal Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.2.2 Downloading Configuration Data from PC to Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
7.0 EDP Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
7.1 Key Press Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
7.2 Reporting Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
7.3 Reset Configuration Command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
7.4 Parameter Setting Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
7.5 USB Setting Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7.6 EDP Setting Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
7.7 Stream Setting Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
7.8 Feature Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
7.9 Print Format Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
7.10 Weigh Mode Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.0 Print Formatting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.1 Print Formatting Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.2 Customizing Print Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.2.1 Using the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.3 Non-Human Readable Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
9.0 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
9.1 Maintenance Checkpoints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
9.2 Field Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
9.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
9.4 Board Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9.5 Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9.5.1 With Revolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9.5.2 Without Revolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents
© Rice Lake Weighing Systems ● All Rights Reserved iii
Technical training seminars are available through Rice Lake Weighing Systems.
Course descriptions and dates can be viewed at www.ricelake.com/training
or obtained by calling 715-234-9171 and asking for the training department.
10.0 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10.1 Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10.1.1 Displayed Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10.2 ZZ EDP Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10.3 Continuous Data (Stream) Output Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
10.3.1 Rice Lake Weighing Systems Stream Format (RLWS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
10.3.2 Cardinal Stream Format (crdnal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
10.3.3 Avery Weigh-Tronix Stream Format (wtrnix) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
10.3.4 Mettler Toledo Stream Format (toledo) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
10.4 Conversion Factors for Secondary Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
10.5 Digital Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
10.5.1 Digital Rolling Average Filter (AVGONLY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
10.5.2 Regulatory Mode Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
10.6 ASCII Character Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
10.7 Front Panel Display Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.0 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.0 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

380 Synergy Digital Weight Indicator
iv Visit our website www.RiceLake.com
Rice Lake continually offers web-based video training on a growing selection
of product-related topics at no cost. Visit www.ricelake.com/webinars

Introduction
© Rice Lake Weighing Systems ● All Rights Reserved 1
1.0 Introduction
This manual is intended for use by service technicians responsible for installing and servicing 380 digital weight indicators.
Configuration and calibration of the indicator can be accomplished using the Revolution® configuration utility or the indicator
front panel keys. See Section 4.0 on page 20 and Section 5.0 on page 31 for information about configuration and calibration.
Manuals and additional resources are available from Rice Lake Weighing Systems at www.ricelake.com/manuals
Warranty information can be found on the website at www.ricelake.com/warranties
1.1 Safety
Safety Signal Definitions:
Indicates an imminently hazardous situation that, if not avoided, will result in death or serious injury. Includes
hazards that are exposed when guards are removed.
Indicates a potentially hazardous situation that, if not avoided, could result in serious injury or death. Includes
hazards that are exposed when guards are removed.
Indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injury.
Indicates information about procedures that, if not observed, could result in damage to equipment or corruption
to and loss of data.
General Safety
Do not operate or work on this equipment unless this manual has been read and all instructions are understood.
Failure to follow the instructions or heed the warnings could result in injury or death. Contact any Rice Lake
Weighing Systems dealer for replacement manuals.
Failure to heed could result in serious injury or death.
Some procedures described in this manual require work inside the indicator enclosure. These procedures are to be performed by
qualified service personnel only.
Ensure the power source is disconnected from the outlet before opening the unit.
Do not allow minors (children) or inexperienced persons to operate this unit.
Do not operate without the enclosure completely assembled.
Do not use for purposes other than weight taking.
Do not place fingers into slots or possible pinch points.
Do not use this product if any of the components are cracked.
Do not exceed the rated specification of the unit.
Only connect unit to equipment certified to IEC 60950, IEC 62368, IEC 61010 or similar.
Do not make alterations or modifications to the unit.
Do not remove or obscure warning labels.
Do not use solvents or aggressive substances to clean the indicator.
Do not submerge.
DANGER
WARNING
CAUTION
IMPORTANT
WARNING

380 Synergy Digital Weight Indicator
2 Visit our website www.RiceLake.com
1.2 Options
The 380 Synergy indicator includes battery holders that utilize alkaline C-cell batteries. There are several factory installed
options. Some features in this manual are not available in all models.
380 Synergy Models
• 380-2D (PN 202711) ― Base Model
Available Options
• RTC Option (PN 204258) ― Adds date and time functionality to the indicator; time is backed by an independent battery
• Optional AC Power Adapter (PN 206433)
1.3 Operating Modes
Weigh Mode
Weigh mode is the default mode of the indicator. The indicator displays gross or net weights as required, using the annunciators
to indicate scale status and the type of weight value displayed.
User Mode
User mode is accessible by pressing and holding for five seconds on the front panel while in weigh mode. The indicator
displays the audit, accumulator, tare and version menus when in user mode.
Setup Mode
Setup mode is accessible by pressing momentarily on the front panel during power up. Most of the procedures
described in this manual, including calibration, require the indicator to be in setup mode.
See Section 4.0 on page 20 for the procedure to enter setup mode and the parameters available.
1.4 FCC Compliance
United States
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Canada
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils
numériques de la Class A prescites dans le Règlement sur le brouillage radioélectrique edicté par le ministère des
Communications du Canada.
ZERO
ZERO

Installation
© Rice Lake Weighing Systems ● All Rights Reserved 3
2.0 Installation
This section describes procedures for connecting power, load cells and data communication cables to a 380 indicator. An
assembly drawing and parts list are included for the service technician.
Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to state and
local regulations.
Risque d’explosion si la batterie est remplacée par un type incorrect. Mattre au rebus les batteries usagées
selon les règlements d'état et locaux.
Use anti-static protection for grounding and to protect components from electrostatic discharge (ESD) when working inside the
380 enclosure.
Optional power adapter (PN 206433) is the only external power source allowed to be used.
Procedures requiring work inside the 380 must be performed by qualified service personnel only.
The electric receptacle to the 380 must be easily accessible.
2.1 Unpacking
Immediately after unpacking, visually inspect the 380 to ensure all components are included and undamaged. The shipping
carton contains the indicator, this manual and a parts kit (Section 2.6 on page 10). If parts were damaged in shipment, notify
Rice Lake Weighing Systems and the shipper immediately.
2.1.1 Product Dimensions
Figure 2-1. Product Diagram
Risk of electrical shock.
Risque de choc.
Disconnect power before servicing.
Débranchez l’alimentation avant l’entretien.
A B C D E F G
10.02'' (254.5 mm) 11.58'' (294.1 mm) 6.00'' (152.4 mm) 8.57'' (217.7 mm) 3.53'' (89.7 mm) 4.53'' (115.1 mm) 9.50'' (241.3)
Table 2-1. Product Dimensions
WARNING
AVERTISSEMENT
CAUTION
ATTENTION
A
B
F
E
G
CD

380 Synergy Digital Weight Indicator
4 Visit our website www.RiceLake.com
2.2 Mounting Instructions
The 380 includes a universal mount stand. The stand can be mounted on a wall, tabletop or a flat surface.
Figure 2-2. Mounting Dimensions
The universal mount stand comes attached to the 380. Rice Lake Weighing Systems recommends removing the 380
from the stand prior to mounting.
Figure 2-3. Mounting the Indicator
1. Using the mount as a template, mark the screw locations.
2. Drill holes for the screws.
3. Secure the universal mount using the appropriate length 1/4'' or M6 hardware (not included).
4. Reattach the 380 to the universal mount stand.
The parts kit includes rubber grommets to insert into the four screw holes of the universal mount stand for a
non-mounted application.
(3.01")
(6.00")
(2.01")
(1.51")(3.00"
)
(
4X
(
1.50"
)
0.28 ")
(0
.37 ")
Note
Note

Installation
© Rice Lake Weighing Systems ● All Rights Reserved 5
2.3 Front Plate Removal
Remove the front plate of the 380 to connect cables and to gain access to the 380 board.
Before opening the unit, ensure batteries are removed and the optional power cord is disconnected from the
power outlet.
1. Place the 380 face-up on an anti-static work mat.
2. Remove the screws holding the front plate to the enclosure.
3. Lift the front plate away from the enclosure and disconnect the ground wire from the front plate.
Figure 2-4. Removing the Front Plate
WARNING

380 Synergy Digital Weight Indicator
6 Visit our website www.RiceLake.com
2.4 Cable Connections
The 380 provides four cord grips at the bottom of the enclosure for cabling into the indicator. One of the cord grips is used for
the load cell and the other three are used to accommodate the serial connection and other future connections. Cable plugs
included in the parts kit and must be installed in open cord grips to prevent moisture from entering the enclosure. Depending on
the application, install cables as required. The recommended cable strip length is 0.25'' (7 mm) for all 380 connectors. See
Figure 2-5 for the recommended assignments for the 380 cord grips.
Only connect unit to equipment certified to IEC 60950, IEC 62368, IEC 61010 or similar.
Figure 2-5. Recommended Cord Grip Assignments
Do not have open/bare wires outside of the enclosure. Make sure no stripped portion of cable is on the outside
of the cord grips.
Properly seal cord grips to prevent moisture damage inside of the enclosure. Cable plugs must be installed in
unused cord grips. Cord grip dome nuts, around a cable or a plug, must be torqued to 22 in-lb. The cord grip nut
against the enclosure must be torqued to 33 in-lb.
WARNING
Batteries
Cord grips for
communication cables
Power Jack
Cord grip for
load cell cable
Breather Vent
IMPORTANT

Installation
© Rice Lake Weighing Systems ● All Rights Reserved 7
2.4.1 Cable Shield Grounding
All cables routed through the cord grips must be shield grounded against the grounding rail in the enclosure.
• Use M4 screws provided in the parts kit to install shielding clamps on the grounding rail at the back of the enclosure
• Install only the necessary amount of shielding clamps for the cord grips to be used
• Remove the insulated jackets and shielding per the following instructions
Shielding Procedure
1. Install the shielding clamps on the grounding rail using the clamp screws. Finger tighten the screws at this time.
2. Route the cables through the cord grips and the shielding clamps to determine the cable lengths required to reach the
appropriate cable connectors.
3. Mark cables to remove the insulated jacket as described below for Foil Shielded Cables and Braid Shielded Cables.
Foil Shielded Cables
Figure 2-6. Foil Shielded Cable
1. Strip the insulated jacket and foil 1/2'' (15 mm) past the shielding clamp.
2. Strip another 1/2'' of the insulated jacket, leaving the foil shielding exposed.
3. Fold the foil shielding back on the cable where the cable passes through the clamp.
4. Ensure the silver (conductive) side of the foil is turned outward.
5. Wrap the shield wire around the cable, ensuring it contacts the foil where the cable passes through the clamp.
6. Torque the shielding clamp screw to 10 in-lb (1.1 N-m), ensuring the clamp is around the cable and contacting the
shield wire.
Braid Shielded Cables
Figure 2-7. Braid Shielded Cable
1. Strip the insulated jacket and braided shielding from a point just past the shielding clamp.
2. Strip another 1/2'' (15 mm) of the insulated jacket, leaving the braid exposed where the cable passes through the clamp.
3. Torque the shielding clamp screw to 10 in-lb (1.1 N-m), ensuring the clamp is contacting the braided shielding of the
cable.
The recommended cable strip length is 0.25'' (7 mm) for all 380 connectors.
Length of foil before
folding back on
cable insulation
Silver side out
Cut insulated jacket here
for foil shielded cables
Shield wire
Braid
Cut insulated
jacket here
Note

380 Synergy Digital Weight Indicator
8 Visit our website www.RiceLake.com
2.4.2 Torque Ratings
Refer to Table 2-2 throughout installation and use of product to maintain proper torque ratings for 380 components.
2.4.3 Wiring Connections
Figure 2-8. CPU Board Connections
2.4.4 Load Cell Cable
To attach the cable from a load cell or junction box, route cable to the YC3 connector. See Table 2-3 for wiring the load cell cable
from the load cell or junction box to connector.
For a 4-wire installation leave pins 3 and 4 empty on the connector.
For a 6-wire installation set SW2 to all positions “off”, for 4-wire installation set all positions to “on.”
Component Torque Rating
Front Plate Screw 10 in-lb (1.7 N-m)
Cord Grip Nut (to enclosure) 33 in-lb (3.7 N-m)
Cord Grip Dome Nut (around cable) 22 in-lb (2.5 N-m)
Screw at Antenna Hole 10 in-lb (1.7 N-m)
Grounding wire 10 in-lb (1.7 N-m)
Standoff Nuts 4 in-lb (0.45 N-m)
Table 2-2. Component Torque Ratings
Connector Pin Function
YC3 1 +SIG
2 –SIG
3 +SEN
4 –SEN
5 +EXC
6 –EXC
Table 2-3. YC3 Pin Assignments (Load Cell)
+SIG
-SIG
+SEN
MICRO-USB
-SEN
+EXC
-EXC
YC3
SW2
RTC
CN2
CN1
CN4
JP3
CN3
CN10
COM1 - RS-232
COM1 - BT
CAL
N/A
N/A
GND
+Vin
CN9
SENSE
N/A N/A
GND
RX
TX
ON
OFF
1 2
Note

Installation
© Rice Lake Weighing Systems ● All Rights Reserved 9
2.4.5 RS-232 Serial Communications
The CN10 connector is intended to provide a connection point for the RS-232 serial communications. One RS-232 port is
available. See Table 2-4 for the pin assignments for the CN10 connector.
2.4.6 Power
The 380 Synergy Indicator is powered by 4 C-Cell Batteries or an optional 12 V adapter (PN 206433). When the adapter is
inserted into the power jack, indicator power is disconnected from the battery holders and batteries no longer drain. Power
adapter does not charge the batteries.
Optional power adapter (PN 206433) is the only external power source allowed to be used.
Ensure that battery covers are screwed finger tight. If covers are not fully screwed on, the indicator will not function.
Figure 2-9. Battery Cell Wiring
Battery cells are connected to the power supply and the CPU board through the power harness.
Connector Pin RS232
CN10 1 TX1
2 RX1
3 GND
4 N/A
5 N/A
Table 2-4. CN10 Pin Assignments (RS-232)
Connector Pin Wire Power
CN1 1 Red +Vin
2 Black GND
3 N/A N/A
4 N/A N/A
Table 2-5. CN1 Pin Assignments (Power Supply)
Note
Black wire to CN1
Red wire to CN1
Black Jumper Wire
Black wire to GND
Red Wire to Pin

380 Synergy Digital Weight Indicator
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2.5 Front Plate Attachment
Once work inside of the enclosure is complete, reattach the front plate ground wire to the front plate. Position the front plate
over the enclosure and install the four front plate screws. Use the torque pattern in Figure 2-10 to prevent distorting the front
plate gasket. Torque screws to 10 in-lb (1.7 N-m).
Figure 2-10. Front Plate Torque Pattern
Torqued screws may become less tight as the gasket is compressed during the torque pattern; a second torque is
required using the same pattern and torque value.
2.6 Parts Kit Components
Part No. Description Qty.
108945 SCREW, M3 x 0.5 x 8 mm Phillips Flat Countersunk Stainless Steel Machine Screw 1
15631 CABLE TIE, 3in Nylon 4
15650 MOUNT, 3/4 in Cable Tie Mount 2
15664 GLAND, Reducing 9 mm-3/8NPT 2
192586 FRAME, Jumper Protection 1
19538 POST PLUG, 1/4 in x 1.00 Slotted Black Plastic 3
202140 SCREW, M4 x 0.7 x 10 Phillips Pan Head Zinc Finish Steel SEMS Screw with External Tooth Washer 3
28325 BAG, 2 x 3 2-Mil Write On, Ziploc Style Plastic Bag 1
30632 BAG, 5 x 8 2-Mil Ziploc Style Plastic Bag 1
42149 BUMPER, 0.50 OD x 0.281 ID Rubber Grommet 4
53075 CLAMP, Ø0.078 in Ground Cable Shield 4
67550 CLAMP, Ø0.125 in Ground Cable Shield 2
94422 LABEL, 0.40 x 5.00 Capacity Label 1
Table 2-6. Parts Kit (PN 205840) Components
2
14
3
Note

Installation
© Rice Lake Weighing Systems ● All Rights Reserved 11
2.7 Replacement Parts
Figure 2-11. Replacement Parts Diagram ― Front View
5
12
19
6 1
31
29
10
13
30
11
9
8
222423
4

380 Synergy Digital Weight Indicator
12 Visit our website www.RiceLake.com
Figure 2-12. Replacement Parts Diagram ― Rear View
Figure 2-13. Replacement Parts Diagram ― Rear View
1413
32
3215
222124
19 20
7
25 26
17
18
16

Installation
© Rice Lake Weighing Systems ● All Rights Reserved 13
Item No. Part No. Description Qty.
1 201041 FRONT COVER, 380 Universal Battery Powered 1
2 206406 BOARD ASSEMBLY, CPU 380 Indicator Main CPU Board, ROHS 1
3 202064 SPACER, M3 x Ø0.250 x 0.260 Round Nylon Spacer 4
4 205136 HOLDER, BATTERY 2C, C-Size Battery Holder, Front Panel, IP67 2
5 201040 ENCLOSURE, 380 Universal Battery Powered 1
6 202824 OVERLAY, 380 Synergy Indicator 1
7 203691 GASKET, 380 Synergy Battery Powered Indicator 1
8 15626 CORD GRIP, PG9 Plastic 2
9 15627 LOCKNUT, PG9 Plastic 2
10 68600 CORD GRIP, PG11 2
11 68601 NUT, PG11 Black Nylon 2
12 205800 NUT, M5 x 0.8 Clip on Floating Hex Nut Zinc Plated 4
13 46381 WASHER, #10 18-8 Bonded Sealing Stainless Steel Washer 5
14 205687 SCREW, M5 x 0.8 x 25 mm Phillips Drilled Cheese Head Stainless Steel Machine Screw 4
15 202061 NUT, M3 x 0.5 Hex Kep Stainless Steel Nut 3
16 29635 STAND, Stainless Steel Tilt Stand 1
17 103988 WASHER, 0.515-0.52 Nylon Washer 2
18 180825 KNOB, 32 mm Diameter, 7-Lobe, Nylon Knob, M6 x 1 Threaded Thru, Zinc Plated Steel 2
19 204557 CABLE ASSEMBLY, 380 Synergy Power Harness 1
20 205753 STANDOFF, M3 x 0.5 x 12 mm F/F Nickel Plated Brass 1
21 180826 NUT, M4 x 0.7 Kep Nut with 18-8 Stainless Steel External Tooth Lock Washer 1
22 180856 WASHER, M4 Internal Tooth Stainless Steel 2
23 194488 SCREW, M4 x 0.7 x 6 Phillips Pan Head Zinc Finish Steel External Tooth Washer Sems Machine Screw 1
24 15601 WIRE, 6 in Ground Wire with #8 Eye Connector 1
25 88733 VENT, Black Plastic Gortex Sealed Breather Vent 1
26 88734 NUT, M12 x 1 Thread Breather Vent 1
29 150800 SCREW, M5 x 0.8 x 10 Stainless Steel Phillips Pan Head Machine Screw 1
30 187876 NUT, M5 Nylon Insert Stainless Steel Lock Nut 1
31 205294 SEAL, Power Jack Seal Cap 1
32 205884 WASHER, M5 x 0.177 ID x 0.453 OD x 0.032 Nylon Self-Retaining Washer 4
Table 2-7. Replacement Parts

380 Synergy Digital Weight Indicator
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3.0 Operation
The front panel consists of a seven-segment LCD display with six 1.0 in (25 mm) tall digits. A negative number displays as five
digits plus the negative symbol. The front panel also includes five flat panel keys, backed by tactile primary scale function buttons
with an integrated power button. There are annunciators built into the LCD screen that show units and scale functions.
3.1 Front Panel
Figure 3-1. 380 Front Panel
Key Function
Sets the current gross weight to zero, provided the amount of weight to be removed or added is within the specified zero range and the scale
is not in motion; the zero band is defaulted to 1.9% of full scale, but can be configured for up to 100% of full scale;
hold five seconds to enter user mode when unit is already powered on
•Navigation - Move up in menu structure
•Entry - Increase digit value by 1
Switches the display mode from gross to net, or from net to gross; If a tare value has been entered or acquired, the net value is the gross
weight minus the tare; gross mode is represented by the G annunciator; net mode is represented by the NET annunciator
•Navigation - Move down in menu structure
•Entry - Degrease digit value by 1
Performs one of several predetermined Tare functions dependent on the mode of operation selected in the TARE FN parameter;
•Navigation - No navigation function
•Entry - Confirm entry
Switches the weight display to an alternate unit; The alternate unit is defined in the Configuration menu, and could be kg, g, lb, oz, tn or t;
•Navigation - Move left in menu structure; moves to the next character value in the alphanumeric editor
•Entry - Delete current digit and move to the left
Turns the unit ON/OFF:
If ON, press and hold for five seconds to turn unit OFF
If OFF, press and hold for two seconds to turn unit ON
•Weigh Mode - Sends on-demand print format out the configured port, provided the conditions for standstill are met; RS 232 is default port
•Navigation - Move right through menu structure;moves to
•Entry - Move right one digit
Table 3-1. Buttons and Descriptions
ZERO
GROSS
NET
B/N
TARE
T
UNITS
PRINT