Ricoh MV310E User manual

MV31 OE Multi-Function Fax
Faxing page1
copying page 63
/i-LStU//CltiOll page 135
Adding paper page 80
Adding toner page 86
Finding parts and keys page 718
Troubleshooting page 99
Read the safety instructions on page i to iv
Operator’s Manual

Optional equipment
FAX EXPANSION CARD TYPE 10
A 1-Mbyte memory card can be added.
FAX EXPANSION CARD TYPE 20
A 2-Mbyte memory card can be added.
FAX EXPANSION CARD TYPE 40
A 4-Mbyte memory card can be added.
PC Printer Interface Kit (PRINTER INTERFACE TYPE 200)
This allows you to use the machine as a laser printer for an IBM’ or
compatible personal computer.
Telephone Handset (HANDSET TYPE 100)
This permits voice communication (over the PSTN).
PAPER CASSETTE TYPE 100
This gives this machine additional 100 sheet paper capacity with
single sheet bypass.
EXTRA PAPER FEED UNITS
Paper feed units can be added to the base machine:
PAPER FEED UNIT TYPE 140s II
COUNTER TYPE 100
PC-FAX EXPANDER TYPE 100
This allows use of this machine as a scanner, PC Fax.
‘Copyright Notice
IBM is a registered trademark of International Business Machines
Corporation.

WARNING WARNING
This equipment has been tested and found to comply with the
Isnits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limns are designed to provide reasonabk
protectton against harmful interference when the equipment is
operated in a commercial environment. This equipmenl
generates, uses. and can radiate radio frequency energy and,
if not installed and used in accordance with the inStructioF
manual. may cause harmful interference to radic
communications. Operation of this equipment 8na residentra,
area is likely to cause harmful interference I” which case ths
user will be required to correct the interference at his own
expense.
Thts symbol ISattached lo some components to alert
the user not to touch them because they may be very
hot.
A
This symbol is intended to alert the user to the
presence of Important operating and maintenance
(servicing) instructions in the literature
accompanying the machine.
n
Notice about the Telephone Consumer Protection Act
(Valid in USA only).
The Telephone Consumer Prorectum Act of 1991 among other
things makes it unlawful for any person to send any message
via a telephone fax machine unless such message clearly
contains in a margin at the top or bottom of each transmitted
I
CiWtiOll
Use of control or adjustments or performance of procedures
other than those SDeCliied herein rnav result in hazardous I
radiation exposure I
I
Shielded interconnect cables must be employed with this
equipment to ensure compliance wth the pertinent RF
emission limits oovemno thls device. I
This equipment is consldered a CDRH Class 1 laser dewce
safe for office/EDP use. The machine contains a 5.milliwatt
(or IndIrect reflected) eye contact with the laser beam ma)
cause serious eye damage. Safety precautws and interlock
mechanwns have been designed to prevent any possiblf
laser beam exposure to Vie operator.
Laser safety
The Center for Devices and Radiological Health (CDRH)
prohibits Vie repair of laser-based optical units m the field. The
optrcal housmg unit can only be repaired in a factory or at a
location with the requisite equipment. The laser subsystem is
replaceable in the field by a qualified Customer Engineer. The
laser chassis is not repairable m the field. Customer engineers
are therefore directed to return all chassis and laser
subsystems to the factory or service depot when replacement
of the optical subsystem is requrred.
In accordance with IS0 7001. this machine uses the following
symbols for the main switch:
I means POWER ON
0 means POWER OFF
(other individual sending the message and the telephbne(
I
number of the sending machine or such business. other entity
or individual. This informatlon is transmitted with your
document by the nl (Transmit Terminal Identification) feature. I
In order for you to meet the requirement. your machine must
be programmed by following the instructions in the
accompanying Operakion Manual. In particular, please refer to
Appendix A: Installation. Also refer to the TTI (Transmit
Terminal Identification(programming procedure to enter the
business identification and telephone number of the terminal
or business. Do not forget to set the date and time.
Thank YOU.
As an Energy Star Partner, we have determined that this fax
model meCs Energy Star guidelines for energy efficiency.
I
This product was designed to reduce the environmenta
impact associated with fax equipment. This is accomplishes
by means of energy saving features such as Low Powe
(saving energy) mode and Night Timer. Please see applicablr
sections of operating manual for details.
[ENERGY SAVING INFORMATION
I

SAFETY
Important Safety Instructions
All safety messages in the main text of this manual are labeled WARNING or
CAUTION. These mean the following:
WARNING: Important information to alert you to a situation that might cause
serious injury and damage to your property if instructions are not
followed properly.
CAUTION: Important information that tells how to prevent damage to your
equipment or how to avoid a situation that might cause minor injury.
In addition to the warnings and cautions included in the text of this manual,
please read and observe the following safety instructions.
1
2
3
4
5.
6.
7.
8.
9.
Read all of these instructions.
Save these instructions for later use.
Follow all warnings and cautions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near water.
Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product or injuring the user.
Slots and openings in the cabinet and the back or bottom are provided
for ventilation; to ensure reliable operation of the product and to protect
it from overheating, these openings must not be blocked or covered.
The openings should never be blocked by placing the product on a bed,
sofa, rug, or other similar surface. This product should not be placed in a
built-in installation unless proper ventilation is provided.
This product should be operated from the type of power source
indicated on the marking label. If you are not sure of the type of power
available, consult an authorized sales person or your local power
company.
This product is equipped with a 3-wire grounding type plug, a plug having a
third (grounding) pin. This plug will only fit into a grounding-type power
outlet. This is a safety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace your obsolete outlet. Do not defeat
the purpose of the grounding type plug. (This does not apply in countries in
which the 2-wire, non-grounded type of plug is used.)
i

SAFETY When to Call Your Service Representative
10. Do not allow anything to rest on the power cord. Do not locate this
product where persons will walk on the cord.
11. If an extension cord is used with this product, make sure that the total of
the ampere ratings on the products plugged into the extension cord
does not exceed the extension cord ampere rating. Also, make sure that
the total of all products plugged into the wall outlet does not exceed 15
amperes.
12. Never push objects of any kind into this product through cabinet slots as
they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on
the product.
13. Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage points or other risks.
Refer all servicing to qualified service personnel.
When to Call Your Service Representative
WARNING: Do not attempt any maintenance or troubleshooting other than
that mentioned in this manual. This machine contains a laser
beam generator and direct exposure to laser beams can cause
permanent eye damage.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
A.
B.
c.
D.
E.
F.
When the power cord or plug is damaged or frayed.
If liquid has been spilled into the product.
If the product has been exposed to rain or water.
If the product does not operate normally when the operating instructions
are followed. Adjust only those controls that are covered by the
operating instructions since improper adjustment of other controls may
result in damage and will often require extensive work by a qualified
technician to restore the product to normal operation.
If the product has been dropped or the cabinet has been damaged.
If the product exhibits a distinct change in performance, indicating a
need for service.

Power and Grounding SAFETY
Power and Grounding
Power Supply
1.
2.
3.
Power requirements: 115 V, 60 Hz
Insert the power plug securely into the wall socket.
Make sure that the wall outlet is near the machine and readily
accessible.
4.
5.
6.
7.
Do not connect other equipment to the same socket.
Do not step on or set anything on the power cord.
Do not connect other equipment to the same extension cord.
Be sure that the power cord is not in a position where it would trip
someone.
8. The wall outlet must be easily accessible.
Grounding
Ground the machine and the lightning protection circuit in accordance with
regulations. Do not ground to gas or water pipes, or to a telephone ground
plug. Proper grounding is to the ground terminal of the power outlet. Be sure
that the ground terminal of the power outlet is properly grounded.
The lightning protection circuit for the machine requires the machine to be
properly grounded. If proper grounding is provided, about 90% of lightning
damage can be prevented. For safety, be sure to connect the machine to a
three-prong grounded outlet.
Cold Weather Power-up
Avoid raising the room temperature abruptly when it is below 57”F, or
condensation may form inside the machine.
1. Raise the room temperature to 68°F at less than 18°F per hour.
2. Wait for 30 to 60 minutes.
3. Turn the power on.
4. Do not use the machine near a humidifier.
...
III

SAFETY Thunderstorms
Thunderstorms
With proper grounding, about 90% of lightning damage can be prevented.
However, if possible, during severe electric storms turn the power switch off
and disconnect the power cord and telephone line cord.
Caution: All fax messages stored in the memory may be erased if power is
switched off for more than an hour.
GENERAL
1. Since some parts of the machine are supplied with high voltage, make
sure that you do not attempt any repairs or attempt to access any part of
the machine except those described in this manual.
2. Do not make modifications or replacements other than those mentioned
in this manual.
3. When not using the machine for a long period, disconnect the power
cord.
Ozone
The machine generates ozone during operation, Normally, the ozone level is
safe for operators. However, during a long copy run or while printing a long
message, ozone odor may appear; in such a case, ventilate the room.
Symbols & Conventions Used In This Manual
Documents:
Prints:
Procedures:
A document is anything you put on the feed table of your ma-
chine (or on the exposure glass) whether your are faxing it
or copying it.
A print is anything that comes out of the machine: a fax mes-
sage you received, a copy you made, or a printout from your
computer.
Procedures are described step by step. Perform them in or-
der. When you see an LCD display, it always shows what
comes after performing the step it accompanies. Other illus-
trations accompanying steps help you find the right key or
handle, or show you how to perform the step.
cl
This is a step in a procedure. TtjlS CI:IRRE!:;F’I:I~~&~TIN
THE L.CT! DISFL.A’:‘.
iv

TABLE OF CONTENTS
SAFETY.. .......................................................................................... i
Important Safety Instructions ............................................................................ i
When to Call Your Service Representative.. ..................................................... ii
Power and Grounding ...................................................................................... iii
Cold Weather Power-up.. .................................................................................. iii
Thunderstorms.. ................................................................................................ iv
Symbols & Conventions Used In This Manual ................................................. iv
What Does a Fax Machine Do?. ....................................................................... viii
Telephone Line Problems Affect Fax Communication.. .................................... viii
FAXING ........................................................................................... 1
Recommended Types of Document ................................................................ 2
How to Set the Document ............................................................................... 4
Memory Transmission and Immediate Transmission ....................................... 5
Receiving Calls & Fax Messages(Faxes/Phone Calls) .................................... 14
Printing a Message Received & Stored
(Substitute Reception) ...................................................................................... 16
Faxing a Page With Very Fine Detail ................................................................ 17
Optional Feature for Transmission.. .................................................................. 20
Sending the Same Message to Many Destinations ......................................... 23
Using the Stamp .............................................................................................. 25
Redialing ........................................................................................................... 26
Storing & Editing Fax Numbers (Functions 31 & 32). ....................................... 28
Storing & Editing a Group of Fax Numbers (Function 33). ............................... 37
Erasing Groups.. ............................................................................................... 40
Erasing a Stored Message Before It Is Sent
(Functions 21 & 22). .......................................................................................... 42
Printing a Stored Message (Function 51). ........................................................ 43
Polling Reception (Function 11) ..................................................................... 44
Talking Before Sending a Fax(On Hook Dial). .................................................. 46
Sending a Fax using the Handset .................................................................... 46
OTHER FEATURES ............................................................................ 47
Verifying Communications, Errors, Counters, etc.. ........................................... 47
Rejecting Messages From Certain Senders.. ................................................... 52
Saving Energy ................................................................................................. 57
Printing the Sender’s Identification ................................................................... 61
Tonal Signals.. ................................................................................................... 61
Things a Service Technician Can Change.. ...................................................... 62
COPYING ................................................................................... 63
Basic Copying Procedure ................................................................................ 63
Functions That Can Be Used Together ............................................................ 65
Selecting the Paper Size.. ................................................................................. 66
V

Copying/Printing Using the Bypass.. ................................................................ .67
Enlarging & Reducing ........................................................................................ 70
Copying Darker or Lighter Originals.. ............................................................... .7l
Copying Photographs.. ..................................................................................... .73
Clearing the Previously Used Settings ............................................................. .73
Options.. ............................................................................................................ .74
MAINTAINING YOUR MACHINE ..................................................... 80
Setting /Adding the Paper (f&f) ..................................................................... .80
Replace Toner Cassette & Cleaning Pad ........................................................ .86
Replacing the Photoconductor Drum .............................................................. .89
Replacing the Stamp.. ....................................................................................... 93
Daily Maintenance.. .......................................................................................... .94
Troubleshooting ............................................ *.
....
*.
......................... 100
If an Indicator Lights Up on the Operation Panel ............................................ 100
Other Possible Problems. .
................................................................................ .lOO
Clearing a Document Jam.. .............................................................................. ,101
Copy, Fax, or Print Jams .................................................................................. .102
Communication problems.. ............................................................................... .108
RDS (Remote Diagnostic System) ................................................................... .I09
Operational Difficulties.. .................................................................................... ,110
Displayed Error Messages ............................................................................ 114
Error Codes ...................................................................................................... .115
TECHNICAL REFERENCE .................................................................. 118
Operation panel ................................................................................................ 118
Machine Exterior ................................................................................................ 120
Access Code for Functions 61 to 34 ................................................................ .121
User Parameters (function 63) ......................................................................... .121
Copier Settings (Function 72). .......................................................................... .127
Adjusting the Volume of Various Features ....................................................... .128
Selecting the Display’s Language .................................................................... .129
Counters (Function 94, see page 52. )............................................................. ,129
Entering Characters .......................................................................................... 130
Document & Paper Specifications.. .................................................................. .131
Capabilities ....................................................................................................... .132
Specifications. .................................................................................................... 133
APPENDIX A: INSTALLATION ........................................................... 135
Machine Environment ....................................................................................... ,135
Removing the Clip on the Upper Unit .............................................................. .137
Installing the Photoconductor,
Toner Cassette and Cleaning Pad .................................................................. .138
Attaching the Print Tray .................................................................................. ,141
Attaching the Auto Document Table ................................................................. ,141
vi

Attaching the Stop.. ........................................................................................... 141
Setting the Paper .............................................................................................. 141
Installing the Optional Memory Card ................................................................ 142
Connecting the Machine.. ................................................................................. 143
Connecting to the Phone Lines.. ....................................................................... 143
Connecting the Power ..................................................................................... 145
Initial Settings & Adjustments.. .......................................................................... 146
APPENDIX B: OPTIONAL SIDE CASSETTE ....................................... 152
Installing the Side Cassette .............................................................................. 152
Installing the Extension.. ................................................................................... 155
INDEX & GLOSSARY ....................................................................... 156
.......................................................................................................................... 156
Mini-Glossary .................................................................................................... 159
Certification Label ........................................................................ 160
vii

Thank you for purchasing this product. This multi-function office machine offers
a wide range of fax, copier, printer, and convenience features.
What Does a Fax Machine Do?
When you write a letter, you normally seal it in an envelope, attach a stamp,
and post it in the nearest mail box. Then, in a few days, depending on the
postal service, the letter will arrive at its destination. However, you may not be
aware of its arrival until you get a return letter.
A fax machine speeds up this process. After you have written your letter, place
it in your fax machine’s document feeder or on the exposure glass, dial the
destination’s fax number, then press the Start key.
The fax machine scans your letter, and converts it into a series of black and
white dots (the number of dots that there are across and down the page
depends on the resolution that you selected; refer to the specifications section
of this manual for details). This series of dots is transformed into an electrical
signal and sent out over the telephone line to the destination fax machine.
The receiving fax machine reconstructs your letter from the incoming signal,
and prints it.
If you are worried about whether the message arrived at the destination, you
can check a report called the TCR (Transaction Confirmation Report). When
you print this report, you will see the results of the most recent fax
communications made by your machine.
You can use your fax machine to send and receive many types of documents,
even photographs.
Telephone Line Problems Affect Fax Communication
Quick and accurate transmission of fax messages depends on the condition of
the telephone line. If the line condition is very good, this machine will transmit
a letter-size page in about 6 seconds. However, if the line is noisy, the speed
may be reduced significantly, and the data may be damaged.
..
VIII

The symptoms of data loss caused by a noisy telephone line are seen on the
printouts of received messages. An - .
example is shown opposite. Note that lines
are missing from the page at the indicated
locations. ECM (Error Correction Mode) is
an effective countermeasure against this
type of error; you have the choice of having
the ECM feature switched on or off. It is
switched on before the machine leaves the
factory. (Refer to page 62 for more
information about ECM). c A
The line condition is affected by the Documer
weather; thunderstorms can cause
electrical noise on telephone lines.
In addition, the quality and condition of
switching equipment used by your phone
company can affect fax communication.
Errors
Received
Message
ix

FAXING
If you have not yet installed your fax machine, do so now. See Appendix A,
Installation, on page 135.
This section covers what you’ll most often need to do:
Recommended Types of Document ................................................................ 2
How to Set the Document ............................................................................... 4
Memory Transmission and Immediate Transmission ....................................... 5
Receiving Calls & Fax Messages(Faxes/Phone Calls) .................................... 14
Printing a Message Received 8 Stored
(Substitute Reception) ...................................................................................... 16
Faxing a Page With Vet-y Fine Detail ................................................................ 17
Optional Feature for Transmission.. .................................................................. 20
Sending the Same Message to Many Destinations ......................................... 23
Using the Stamp .............................................................................................. 25
Radiating ........................................................................................................... 26
Storing & Editing Fax Numbers (Functions 31 & 32). ....................................... 28
Storing & Editing a Group of Fax Numbers (Function 33). ............................... 37
Erasing a Stored Message Before It Is Sent
(Functions 21 & 22). .......................................................................................... 42
Printing a Stored Message (Function 51) ......................................................... 43
Polling Reception (Function 11). ....................................................................... 44
Talking Before Sending a Fax(On Hook Dial). .................................................. 46
Sending a Fax using the Handset .................................................................... 46
A Few Hints...
Press Clear to erase the last letter or digit that you entered.
Press No to erase the entire name or number and start again.
To enter characters and labels, turn to page 130.
1

FAXING Recommended Types of Document
Recommended Types of Document
Before you send your document, make sure that it meets the following
requirements.
CAUTION: Documents that do not meet these requirements can cause your
machine to jam or may cause some components of the machine to become
damaged or dirty.
Minimum size from the auto document feeder
4.1”
5.8”
Maximum size from the exposure glass
O,,. Scanning direction
A
0.2'
10.1
Maximum size from the auto document feeder
0.1'
Correct Size for the Auto Document Feeder Note: The part shaded
scanned, because it is outside the
Thickness: 2 to 8 mils (20 lb paper) maximum scanning range.
Length and Width: See the above diagram.
If the page is too short, put it inside a document carrier or enlarge it with the
copier function.
If the page is too long, divide it into two or more sheets.
Note:lf you place the page on the exposure glass, you can transmit pages
smaller than the minimum size shown above.
Clearly Written
Small faint characters may not be transmitted clearly.
Uniform Page Size
When using the document feeder, do not use different sizes of document in the
same transmission.
2

Recommended TvDes of Document FAXING
Page Condition
Do not place damaged pages in the automatic document feeder.
TOGETHER
FOLDED, TORN, DR
PATCHD TDGETHR
Originals that contain the following materials should not be placed in the
document feeder. Place them directly on the exposure glass.
Crayon
Clips -
Paint
Vinyl Coated
Paper ,
Waxed Paper
.
17
@I a
Charcoal,
Soft Pencil
(Carbon Paper
Glue 1‘hermal Paper 1
1
0
\%
.-\“I
@
,.& ’
I
Silicone Oil
Note: Copies made with a copier that uses silicone oil may cause a misfeed.
To avoid this, do not scan such copies until five or ten minutes after
copying.
3

FAXING How to Set the Document
How to Set the Document
Setting the document in the Auto Document Feeder (ADF)
Carefully place the document
face up into the auto document
feeder. Then adjust the guides to
fit the width of the document.
Make sure that the display
changes as shown.
Note:Do not feed in more than 30 pages.
Do not stack documents in the feeder so that they exceed the load limit
marker.
Setting the document to the exposure glass
clLift up the top cover (make sure
you raise it by at lease 35”, or
halfway) and place the first page
of your document face down on
the exposure glass.
Then lower the top cover.
The display will change as shown.

Memory Transmission and Immediate Transmission FAXING
Memory Transmission and Immediate Transmission
There are two ways to send a fax message.
a Immediate Transmission
a Memory Transmission
Immediate Transmission
Immediate Transmission is convenient when:
a You wish to send a message immediately
IJ You wish to quickly check whether you have successfully connected with the
other party
0 Your machine’s memory is getting full
The machine dials immediately after you press Start (or at the specified later
time, if you used a time-delay feature like Send Later). The message is
scanned and transmitted page by page without being stored in memory.
Memory Transmission
Memory Transmission is convenient because:
0 Fax messages can be scanned much more quickly (you can take your
document away from the fax machine without waiting too long).
0 While your fax message is being sent, another user can operate the machine
(people will not have to wait by the fax machine too long).
0 You can send the same message to more than one place with the same
operation.
After you press Start, the machine doesn’t dial until all the pages of your fax
message have been stored in the memory.
The default mode of this machine is Memory Transmission, so the procedures
described in this manual will be based on the assumption that you are using
Memory Transmission. Immediate Transmission is described in a separate
section.
5

FAXING Memory Transmission and Immediate Transmission
Memory Transmission
Sending a Message with fhe Auto Document Feeder
If at any time you want to completely start over, just remove the document, then
open and close the top cover.
Caution: If your document gets stuck while it is being processed, press the
Stop key, and turn to page 101 for instructions on how to safely
remove the original.
Remove any document left in the tray or on the exposure glass.
The FAX indicator must be lit.
Press the Fax/ Copy key if it is
not lit.
Make sure that the machine is in
standby mode for faxing. The dis-
play should look like this:
If the display isn’t as above,
press the Clear Modes key to
clear any previously programmed
destinations.
Fan your document stack (at
most 30 pages) to make sure all
pages are loose, then square it.
All pages in your document must
be one-sided and be of the same
size.