Ricoh SH-MF1 Service manual

Technical Bulletin PAGE: 1/1
Reissued: 26-Jun-15
Model: Sh-MF1
Date: 10-Aug-11
No.: RM052001c
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: Fax
Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Fax.
Version
Program No.
Effective Date
Availability of RFU
04.00.00
M0525774D
July 2015 production
Available
03.00.00
M0525774C
December 2012 production
Available
02.00.00
M0525774B
April 2012 production
Available
01.00.00
M0525774A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
04.00.00
Symptom corrected:
- The LCD stalls when a Document Server document is deleted.
03.00.00
Symptom corrected:
The machine freezes if a FAX is received during a Copy job that has been in
progress for at least two minutes.
Note: This can only be cleared by turning the main power OFF/ON.
02.00.00
Symptom corrected:
Machine cannot detect pirated FCU.
01.00.00
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 15-Mar-16
Model: Sh-MF1
Date: 10-Aug-11
No.: RM052002c
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: GWFCU3-24(WW)
Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
GWFCU3-24(WW).
Version
Program No.
Effective Date
Availability of RFU
04.00.00
M3815570D
April 2016 production
Available
03.00.00
M3815570C
January 2013 production
Available
02.00.00
M3815570B
March 2012 production
Available
01.00.01
M3815570A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
04.00.00
Symptom corrected:
If an error, for example, 14-30 occurs while sending folders, the machine
may not recover from the error nor report the error.
03.00.00
Symptom corrected:
1. The number of FAX pages printed out does not match the number that
appears in the Job Log.
2. The number of pages printed out does not match the number that appears
in the Job Log, if the machine main power is turned OFF/ON while the
machine is receiving a FAX.
02.00.00
Minor bug correction
01.00.01
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 23-Mar-12
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052003a
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: Language Install Prepared by: T. Hirai
From: 3rd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
Language Install.
Version Program No. Effective Date Availability of RFU
1.02 M0525791A April 2012 production Not available
1.01 M0525791 1st Mass production Not available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.02 Minor changes.
1.01 1st Mass production

Technical Bulletin PAGE: 1/1
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052004
Subject: Firmware Release Note: MediaPrint Prepared by: K. Hamada
From: 1st Overseas Tech Support Sec., 1st PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
MediaPrint.
Version Program No. Effective Date Availability of RFU
1.00.00 M0525798A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.00.00 1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 06-Oct-11
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052005a
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: NetworkDocBox Prepared by: T. Hirai
From: MFP/Printer Tech Service Dept., 3rd Tech Service Sect.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
NetworkDocBox.
Version Program No. Effective Date Availability of RFU
1.04 M0525793B October 2011 production Available
1.03 M0525793A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.04 Other changes:
Scan to file would not allow the creation of PDF files if the "Master
Password" setting was configured but the "Document Password" setting
was not. After the fix, Scan to file will now allow the creation of PDF files
under these conditions.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:
Network DocBox Ver.1.04 M0525793B
Scanner Ver.01.03 M0525777B
Web Uapl Ver.1.02 M0525789B
1.03 1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 23-Mar-12
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052006a
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: OpePanel.EXP Prepared by: T. Hirai
From: 3rd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
OpePanel.EXP.
For US Models
Version Program No. Effective Date Availability of RFU
1.02 M0521492B April 2012 production Available
1.01 M0521492A 1st Mass production Available
For EU Models
Version Program No. Effective Date Availability of RFU
1.02 M0521493B April 2012 production Available
1.01 M0521493A 1st Mass production Available
For ASI Models
Version Program No. Effective Date Availability of RFU
1.02 M0521494A April 2012 production Available
1.01 M0521494 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
For US Models
Version Modified Points or Symptom Corrected
1.02 Minor changes.
1.01 1st Mass production
For EU Models
Version Modified Points or Symptom Corrected
1.02 Minor changes.
1.01 1st Mass production

Technical Bulletin PAGE: 2/2
Reissued: 23-Mar-12
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052006a
For ASI Models
Version Modified Points or Symptom Corrected
1.02 Minor changes.
1.01 1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 24-Jul-15
Model: Sh-MF1
Date: 10-Aug-11
No.: RM052007f
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: PCL
Prepared by: T. Tachibana
From: 3rd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other (Firmware)
Action required
Service manual revision
Retrofit information
Tier 2
This RTB has been issued to announce the firmware release information for the PCL.
Version
Program No.
Effective Date
Availability of RFU
1.07
M0525796G
July 2015 production
Available
1.06
M0525796F
October 2014 production
Available
1.05
M0525796E
December 2013 production
Available
1.04
M0525796D
December 2012 production
Available
1.03
M0525796C
July 2012 production
Available
1.02
M0525796B
October 2011 production
Available
1.01
M0525796A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.07
Symptom corrected:
1. If a PCL5 job is printed under certain conditions related to the font header
information when using host printing, PCL default fonts are used.
(GFPR#RE14100009)
1.06
Symptom corrected:
1. If the glyph data of TrueType fonts includes hinting information that is on the
edge of the frame, an SC899 error might occur. (GFPR#RC14030010)
1.05
Symptom corrected:
1. Additional condition that caused “SC899 caused by the printing of specific kinds
of TrueType fonts in PCL jobs” to still occur after the release of v1.04.
(GFPR#RE11070014, GFPR#RC12050012, GFPR#RE12080003,
GFPR#RE13010012, GFPR#RE13020020)
2. Print data that contains many intricate curve lines might take a long time to print.
(GFPR#RE13030010)
3. A PCL XL error might occur when using the Citrix UPD to print.
1.04
Symptom corrected:
1. SC899 caused by the printing of specific kinds of TrueType fonts in PCL jobs.
(GFPR#RE11070014, GFPR#RC12050012, GFPR#RE12080003)

Technical Bulletin PAGE: 2/2
Reissued: 24-Jul-15
Model: Sh-MF1
Date: 10-Aug-11
No.: RM052007f
Version
Modified Points or Symptom Corrected
1.03
Symptom corrected
1. SC899 caused by the printing of specific kinds of scalable TrueType fonts.
(GFPR#RE11100007)
2. SC899 caused by the printing of specific kinds of scalable TrueType fonts.
(GFPR#CN11110001)
3. The use of a PCL5 macro results in an extra blank page being added to the job.
(GFPR#RE11110012)
1.02
Other changes:
Shifted characters in duplex PCL jobs containing macros that use either of the
following commands:
<ESC>&l#U
<ESC>&l#Z
1.01
1st Mass production

Technical Bulletin PAGE: 1/1
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052008
Subject: Firmware Release Note: PS/PDF Prepared by: K. Hamada
From: 1st Overseas Tech Support Sec., 1st PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the PS/PDF.
Version Program No. Effective Date Availability of RFU
1.01 M0525797A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.01 1st Mass production

Technical Bulletin PAGE: 1/1
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052010
Subject: Firmware Release Note: RPCS Prepared by: K. Hamada
From: 1st Overseas Tech Support Sec., 1st PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the RPCS.
Version Program No. Effective Date Availability of RFU
3.10.21 M0525795A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
3.10.21 1st Mass production

Technical Bulletin PAGE: 1/1
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052011
Subject: Firmware Release Note: RemoteFax Prepared by: K. Hamada
From: 1st Overseas Tech Support Sec., 1st PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
RemoteFax.
Version Program No. Effective Date Availability of RFU
01.00.00 M0525775A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
01.00.00 1st Mass production

T echnical B ulletin PAGE: 1/1
Reissued: 18-Jun-12
Model: Sh-MF1 Date: 10-Aug-11 No .: RM052012b
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: Scanner Prepared by: T. Hirai
From: 3rd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the Scanner.
Version Program No. Effective Date Availability of RFU
01.04 M0525777C July 2012 production Available
01.03 M0525777B October 2011 production Available
01.02 M0525777A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
01.04 Other changes:
Supports copying and scanning of mixed letter and legal sized originals
("LT/LG Mixed Sizes").
IMPORTANT: To use this feature, make sure that the following firmware
versions or newer are also installed.
System/Copy: v2.03 (M0525771G)
Scanner: v01.04 (M0525777C)
01.03 Other changes:
Scan to file would not allow the creation of PDF files if the "Master Password"
setting was configured but the "Document Password" setting was not. After the
fix, Scan to file will now allow the creation of PDF files under these conditions.
This firmware is dependent on the following firmware modules. Please be sure
to update all of them:
Network DocBox Ver.1.04 M0525793B
Scanner Ver.01.03 M0525777B
Web Uapl Ver.1.02 M0525789B
01.02 1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 02-Aug-13
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052013b
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: Web Support Prepared by: T. Nihei
From: 3rd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the Web
Support.
Version Program No. Effective Date Availability of RFU
1.03 M0525788C September 2013 production Available
1.02 M0525788B April 2012 production Available
1.01 M0525788A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.03 Symptom corrected:
- When using web development tools like Firebug in Web Image
Monitor, users who do not have authority for editing might even be
able to edit the administrative privileges of each.
Other changes:
- Compliant with Blue Angel regulations.
Note. Please be sure to update the following firmware in order to apply all
the changes for the Blue Angel:
System v2.05 (M0525771J) or later
1.02 Other changes:
Customer can set the password to access address book.
1.01 1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 06-Oct-11
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052014a
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: Web Uapl Prepared by: T. Hirai
From: MFP/Printer Tech Service Dept., 3rd Tech Service Sect.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the Web Uapl.
Version Program No. Effective Date Availability of RFU
1.02 M0525789B October 2011 production Available
1.01 M0525789A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.02 Other changes:
Scan to file would not allow the creation of PDF files if the "Master
Password" setting was configured but the "Document Password" setting
was not. After the fix, Scan to file will now allow the creation of PDF files
under these conditions.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:
Network DocBox Ver.1.04 M0525793B
Scanner Ver.01.03 M0525777B
Web Uapl Ver.1.02 M0525789B
1.01 1st Mass production

Technical Bulletin PAGE: 1/1
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052015
Subject: Firmware Release Note: Data Erase Std Prepared by: K. Hamada
From: 1st Overseas Tech Support Sec., 1st PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the Data
Erase Std.
Version Program No. Effective Date Availability of RFU
1.01m D3775932 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.01m 1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 01-Sep-11
Model: Sh-MF1 Date: 20-Jul-11 No.: RM052016a
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: Engine Prepared by: K. Hamada
From: 1st Overseas Tech Support Sec., 1st PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the Engine.
Version Program No. Effective Date Availability of RFU
1.03:03 M0525810B 1st Mass production Not available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.03:03 1st Mass production

Technical Bulletin PAGE: 1/1
Model: Sh-MF1 Date: 10-Aug-11 No.: RM052017
Subject: Firmware Release Note: Engine(Scanner) Prepared by: K. Hamada
From: 1st Overseas Tech Support Sec., 1st PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
Engine(Scanner).
Version Program No. Effective Date Availability of RFU
1.01:00 M0525820A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.01:00 1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 30-Jun-15
Model: Sh-MF1
Date: 10-Aug-11
No.: RM052018f
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Network Support
Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Network
Support.
Version
Program No.
Effective Date
Availability of RFU
10.66
M0525792G
July 2015 production
Available
10.65
M0525792F
December 2012 production
Available
10.64
M0525792E
July 2012 production
Available
10.63
M0525792D
March 2012 production
Available
10.62
M0525792C
October 2011 production
Available
10.61
M0525792B
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
10.66
Symptom corrected:
- When simultaneously printing from AppleTalk on a Mac and a protocol
other than AppleTalk in Windows, an SC899 error might occur.
10.65
Symptom corrected:
- SC899 is logged periodically (once a week) and appears on the SMC.
- If "CNAME" is specified as the destination folder, ScanTo Folder will abort.
- When NBT is "OFF", Browse list is not shown if touch the Browse Network
button on destination folder of Scan to folder.
- Cannot scan to shared folders in Windows 8 and Windows Server 2012.
- Cannot scan to shared folders in Mac OS X 10.7 or Mac OS X 10.8.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:
System/Copy firmware v2.04(M0525771H) or later

Technical Bulletin PAGE: 2/2
Reissued: 30-Jun-15
Model: Sh-MF1
Date: 10-Aug-11
No.: RM052018f
Version
Modified Points or Symptom Corrected
10.64
Symptom corrected:
1. SC991 might occur and network functions could not be used. This occurs if
DHCP and DDNS are both enabled in the device and if the DHCP server
distributes to the device an FQDN that is more than 127 byte in length.
2. Device applications or services that use any of port 80, 443, 7443 or 7444
could not be used. This occurs if the illegal packet is sent after SSL negotiation
handshake to any of the device's TCP ports 443, 7443 or 7444. Affected
applications include Web Image Monitor, IPP Printing and @Remote.
10.63
Minor changes.
10.62
Symptom corrected:
1. Use of an IP address to send a Scan to SMB might result in the scanned
document not being sent.
2. Scan to SMB fails if the both of the following conditions are met.
- Either the device has NBT disabled or it is enabled but the device is unable
to resolve the destination's NetBIOS name.
- One or more octets in the destination's IPv4 address contain leading zeros.
3. If the device's IPP Authentication setting is enabled, the driver cannot be
installed on Windows 2008 R2 SP1 or 7 SP1 using an IPP port.
4. Jobs were intermittently cancelled if "LPR Byte Counting Enabled" was
unchecked for LPR ports.
10.61
1st Mass production