Ricoh SP 330DN Quick start guide

SP 330DN, SP 330SN, SP 330SFN,
SP 3710DN, SP3710SF
Machine Code: M0C3, M0C4, C0C5,
M0C6, M0C7
Field Service Manual
Ver 1.0
Latest Release: June, 2018
Initial Release: June, 2018
(c) 2018 Ricoh Co.,Ltd.

Important Safety Notices
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of
valuable data and to prevent damage to the machine.
This information provides tips and advice about how to best service the machine.
General Safety Instructions
For your safety, please read this manual carefully before you use this product. Keep this manual handy
for future reference.
Safety Information
Always obey the following safety precautions when using this product.
Safety During Operation
In this manual, the following important symbols and notations are used.
[A]: ON
[B]: OFF
[C]: Push ON/Push OFF
[D]: Standby
Switches and Symbols
Where symbols are used on or near switches on machines for Europe and other areas, the meaning of
each symbol conforms with IEC60417.

Safety
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine and peripheral power cords are unplugged.
2. The plug should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical
voltage even if the main power switch is turned off.
4. Always unplug the power cord from the power source before you move the product. Before you
move the machine, arrange the power cord so it will not fall under the machine.
5. Disconnect all peripheral units (finisher, LCT, etc.) from the mainframe before you move the
machine.
6. If any adjustment or operation check has to be made with exterior covers off or open while the main
switch is turned on, keep hands away from electrified or mechanically driven components.
7. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
8. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
9. To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
10. Do not use flammable sprays or solvent in the vicinity of the machine. Also, avoid placing these
items in the vicinity of the machine. Doing so could result in fire or electric shock.
11. To avoid fire or explosion, never use an organic cleaner near any part that generates heat.
12. Clean the floor completely after accidental spillage of silicone oil or other materials to prevent
slippery surfaces that could cause accidents leading to hand or leg injuries.
13. Never remove any safety device unless it requires replacement. Always replace safety devices
immediately.
14. Never do any procedure that defeats the function of any safety device.
15. Modification or removal of a safety device (fuse, switch, etc.) could lead to a fire and personal
injury. Always test the operation of the machine to ensure that it is operating normally and safely
after removal and replacement of any safety device.
16. For replacements use only the correct fuses or circuit breakers rated for use with the machine.
Using replacement devices not designed for use with the machine could lead to a fire and personal
injuries.
17. For machines installed with the ADF/ARDF:
When a thick book or three-dimensional original is placed on the exposure glass and the ARDF
cover is lowered, the back side of the ARDF rises up to accommodate the original. Therefore, when
closing the ARDF, please be sure to keep your hands away from the hinges at the back of the
ARDF.
18. When using a vacuum cleaner around the machine, keep others away from the cleaner, especially

small children.
19. For machines installed with the anti-tip components:
The anti-tip components are necessary for meeting the requirements of IEC60950-1, the
international standard for safety. The aim of these components is to prevent the products, which
are heavy in weight, from toppling as a result of people running into or leaning onto the products,
which can lead to serious accidents such as persons becoming trapped under the product. (U.S.:
UL60950-1, Europe: EN60950-1) Therefore, removal of such components must always be with the
consent of the customer. Do not remove them at your own judgment.
20. NEVER touch the AC circuits on the PSU board to prevent electric shock caused by residual
charge. Residual charge of about 100V-400V remains in the AC circuits on the PSU board for
several months even when the board has been removed from the machine after turning off the
machine power and unplugging the power cord.
Health Safety Conditions
1. For the machines installed with the ozone filters:
Never operate the machine without the ozone filters installed.
Always replace the ozone filters with the specified types at the proper intervals.
2. The machine, which use high voltage power source, can generate ozone gas. High ozone density
is harmful to human health. Therefore, locate the machine in a large well ventilated room that has
an air turnover rate of more than 50m3/hr/person.
3. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may
cause temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If
unsuccessful, get medical attention.
Observance of Electrical Safety Standards
1. The machine and its peripherals must be installed and maintained by a customer service
representative who has completed the training course on those models with exceptions on some
machines where the installation can be handled by the user.
Safety and Ecological Notes for Disposal
Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
Dispose of used toner, developer, organic photoconductors, and AIO unit in accordance with local
regulations. (These are non-toxic supplies.)
Dispose of replaced parts in accordance with local regulations.
When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the
same or an equivalent type recommended by the manufacturer. Discard used batteries in accordance
with the manufacturer’s instructions.

Handling Toner
Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling
toner on clothing or the hands.
If toner is inhaled, immediately gargle with large amounts of cold water and move to a well-
ventilated location. If there are signs of irritation or other problems, seek medical attention.
If toner gets on the skin, wash immediately with soap and cold running water.
If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there are signs of
irritation or other problems, seek medical attention.
If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If there are
signs of any problem, seek medical attention.
If toner spills on clothing, wash the affected area immediately with soap and cold water. Never use
hot water! Hot water can cause toner to set and permanently stain fabric.
Always store toner and developer supplies such as toner and developer packages, cartridges,
bottles (including used toner and empty bottles and cartridges), and AIO unit out of the reach of
children.
Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not
exposed to direct sunlight.
Do not use a vacuum cleaner to remove spilled toner (including used toner). Vacuumed toner may
cause a fire or explosion due to sparks or electrical contact inside the cleaner. However, it is
possible to use a cleaner designed to be dust explosion-proof. If toner is spilled over the floor,
sweep up spilled toner slowly and clean up any remaining toner with a wet cloth.
Handling the development unit cooling system
For the machines installed the development cooling system:
1. The development unit cooling system circulates propylene glycol from a sealed tank through hoses
that pass behind cooling plates on the sides of each development unit.
2. The coolant tank is located at the bottom of the cooling box on the back of the main machine.
3. Always obey local laws and regulations if you need to dispose of a tank or the propylene glycol
coolant.
4. The tank must never be emptied directly into a local drainage system, river, pond, or lake.
5. Contact a professional industrial waste disposal organization and ask them to dispose of the tank.
Lithium Batteries for Taiwan

Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units
in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser
chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and
laser subsystems to the factory or service depot when replacement of the optical subsystem is required.
Use of controls, or adjustment, or performance of procedures other than those specified in this
manual may result in hazardous radiation exposure.
WARNING FOR LASER UNIT
WARNING:
Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser
beams can seriously damage your eyes.
Safety Instructions for the Color Controller
Fuse
The color controller uses a double pole fuse. If this fuse blows, be sure to replace it with an identical
fuse.
Batteries
Always replace a battery with the same type of battery prescribed for use with the color controller unit.
Replacing a battery with any type other than the one prescribed for use could cause an explosion.
Never discard used batteries by mixing them with other batteries or other refuse.
Always remove used batteries from the work site and dispose of them in accordance with local
laws and regulations regarding the disposal of such items.

Symbols and Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Symbol
What it means
Clip ring
Screw
Connector
Clamp
E-ring
Flat Flexible Cable
Timing Belt
SEF
Short Edge Feed
LEF
Long Edge Feed
K
Black
C
Cyan
M
Magenta
Y
Yellow
B/W, BW
Black and White
FC
Full color
[A] Short Edge Feed (SEF)
[B] Long Edge Feed (LEF)

Trademarks
Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Android and Google Play are trademarks or registered trademarks of Google Inc.
OS X, TrueType, App Store, and Safari are trademarks of Apple Inc., registered in the U.S. and other
countries.
Firefox® is a registered trademark of the Mozilla Foundation.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
Java is a registered trademark of Oracle and/or its affiliates.
LINUX® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Mopria and the Mopria logo are trademarks of Mopria Alliance, Inc.
PCL® is a registered trademark of Hewlett-Packard Company.
PictBridge is a trademark.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other
countries.
Red Hat is a registered trademark of Red Hat, Inc.
Wi-Fi® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper names of the Windows operating systems are as follows:
The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Starter

Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home Premium
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft® Windows® 10 Education
The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Foundation
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Datacenter
Microsoft® Windows Server® 2008 for Itanium-based Systems
Microsoft® Windows® Web Server 2008
Microsoft® Windows® HPC Server 2008
The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Microsoft® Windows Server® 2008 R2 Datacenter
Microsoft® Windows Server® 2008 R2 for Itanium-based Systems
Microsoft® Windows® Web Server R2 2008
Microsoft® Windows® HPC Server R2 2008
The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
Microsoft® Windows Server® 2012 Datacenter
The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
Microsoft® Windows Server® 2012 R2 Datacenter

The product names of Windows Server 2016 are as follows:
Microsoft® Windows Server® 2016 Datacenter
Microsoft® Windows Server® 2016 Standard
Microsoft® Windows Server® 2016 Essentials
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.

1
Table of Contents
1. Product Information...........................................................................................................................6
Machine Codes and Peripherals Configuration ....................................................................................6
Main Frame.......................................................................................................................................6
Options .............................................................................................................................................6
Specifications .......................................................................................................................................7
2. Installation.........................................................................................................................................8
Installation Requirements .....................................................................................................................8
Environment......................................................................................................................................8
Main Machine Installation .................................................................................................................8
Moving and Transporting the Machine..............................................................................................8
Settings for @Remote Service (for Printer Models)............................................................................10
Settings for @Remote Service (for MF Models) .................................................................................15
3. Preventive Maintenance .................................................................................................................19
Preventive Maintenance Tables .........................................................................................................19
Image Quality Standards ....................................................................................................................20
Paper Transfer Quality Standards ......................................................................................................22
4. Replacement and Adjustment.........................................................................................................23
General Cautions................................................................................................................................23
Exterior Covers (Printer Models) ........................................................................................................24
Front Cover.....................................................................................................................................24
Left Cover .......................................................................................................................................25
Rear Cover .....................................................................................................................................27
Right Cover.....................................................................................................................................28
Top Cover .......................................................................................................................................29
Operation Panel Unit.......................................................................................................................31
Exterior Covers (MF Models)..............................................................................................................32
Front Cover.....................................................................................................................................32
Left Cover .......................................................................................................................................33
Rear Cover .....................................................................................................................................36
Right Cover.....................................................................................................................................36
Top Cover .......................................................................................................................................38
Scanner Unit (Only MF Models) .........................................................................................................41
Scanner Unit ...................................................................................................................................41
Operation Panel Unit.......................................................................................................................43
ADF/ARDF Unit (Only MF Models).....................................................................................................46
ADF Unit (for Four-line LCD Models) ..............................................................................................46
ARDF Unit (for Touch Panel Models)..............................................................................................53

2
Laser Unit ...........................................................................................................................................62
Caution Decal Locations .................................................................................................................62
Laser Unit .......................................................................................................................................62
Laser Unit Thermistor .....................................................................................................................62
Paper Feed.........................................................................................................................................64
Paper Feed Roller...........................................................................................................................64
Friction Pad.....................................................................................................................................64
Paper End Sensor...........................................................................................................................65
By-pass Feed Solenoid...................................................................................................................65
By-pass Feed Roller .......................................................................................................................66
By-pass Feed Roller Friction Pad ...................................................................................................68
By-pass Feed Sensor .....................................................................................................................68
Paper Feed Clutch ..........................................................................................................................69
Relay Clutch ...................................................................................................................................69
Registration Clutch..........................................................................................................................70
Registration Roller ..........................................................................................................................70
Registration Sensor ........................................................................................................................76
Image Transfer ...................................................................................................................................78
Transfer Roller ................................................................................................................................78
Toner End Sensor...........................................................................................................................79
Quenching Lamp.............................................................................................................................79
Fusing and Exit...................................................................................................................................81
Fusing Unit......................................................................................................................................81
Fusing Upper Cover........................................................................................................................83
Thermostat......................................................................................................................................83
Fusing Thermistor ...........................................................................................................................84
Fusing Lamp ...................................................................................................................................84
Hot Roller Stripper Pawls................................................................................................................86
Paper Exit Sensor ...........................................................................................................................87
Duplex ................................................................................................................................................88
Duplex Sensor ................................................................................................................................88
Drive ...................................................................................................................................................89
Main Motor......................................................................................................................................89
Drive Unit ........................................................................................................................................90
Duplex Motor ..................................................................................................................................92
Electrical Components........................................................................................................................93
Main Board .....................................................................................................................................93
PSU ................................................................................................................................................96
HVP ................................................................................................................................................97

3
Cooling Fan ....................................................................................................................................97
Environment Thermistor..................................................................................................................98
ID Chip Board .................................................................................................................................98
Front Cover Switch, Rear Cover Switch..........................................................................................99
USB Port (Only for MF Models) ......................................................................................................99
FCU (Only for Fax Models) ...........................................................................................................100
Speaker (Only for Fax Models) .....................................................................................................100
Image Adjustment.............................................................................................................................102
Registration Adjustment................................................................................................................102
5. System Maintenance ....................................................................................................................103
Maintenance Mode (for Four-line LCD Models)................................................................................103
Overview.......................................................................................................................................103
Menu List ......................................................................................................................................103
Maintenance Mode (for Touch Panel Models) ..................................................................................114
Overview.......................................................................................................................................114
Menu List ......................................................................................................................................114
Smart Organizing Monitor (SOM) .....................................................................................................129
Overview.......................................................................................................................................129
Menu List ......................................................................................................................................130
Fax Service Test (Only for Fax Models) ...........................................................................................150
Fax Service Test Menu .................................................................................................................150
Menu List ......................................................................................................................................150
Reports .............................................................................................................................................152
Types of Reports...........................................................................................................................152
To Print the Reports......................................................................................................................152
Report Examples ..........................................................................................................................153
Test Page .....................................................................................................................................156
Test Pattern Printing .....................................................................................................................157
Updating the Firmware .....................................................................................................................159
Before Updating the Firmware ......................................................................................................159
Updating the Main Firmware.........................................................................................................160
Troubleshooting ............................................................................................................................162
Capturing the Debug Logs................................................................................................................168
6. Troubleshooting ............................................................................................................................170
Self-Diagnostic Mode........................................................................................................................170
Self-Diagnostic Mode at Power On ...............................................................................................170
Service Call ......................................................................................................................................171
Service Call Conditions.................................................................................................................171
SC 2xx (Laser Optics Errors) ........................................................................................................171

4
SC 4xx (Image Transfer and Transfer Errors)...............................................................................173
SC 5xx (Motor and Fusing Errors) ................................................................................................173
SC 6xx (Communication and Other Errors) ..................................................................................178
Error Messages ................................................................................................................................179
Overview.......................................................................................................................................179
Error Messages.............................................................................................................................179
Fax Error Codes ...............................................................................................................................187
Fax Error Code Structure..............................................................................................................187
Fax Error Code Table ...................................................................................................................188
Jam Detection...................................................................................................................................190
Paper Jam ....................................................................................................................................190
Original Jam (ADF/ARDF) ............................................................................................................191
Image Quality ...................................................................................................................................193
Problem at Regular Intervals ........................................................................................................193
Other Problems ................................................................................................................................194
Dark Lines in Halftone Areas at 75mm Intervals...........................................................................194
Recycled or Thin Paper Is Severely Curled after Printing .............................................................194
When Fluorescent/ LED Lamps Flicker (Only for 100V Models)...................................................194
Stain Appears in the Right and the Left Edges .............................................................................195
Poor Printing (Offset) ....................................................................................................................196
Wrinkles appear When Using Limp Paper ....................................................................................197
Low Image Density on Solid Images.............................................................................................197
Mottled Image on Solid Images ....................................................................................................198
Toner Scattered on Horizontal Lines.............................................................................................198
7. Detailed Descriptions ....................................................................................................................199
Guidance for Those Who Are Familiar with Predecessor Products ..................................................199
Product Overview .............................................................................................................................201
Component Layout........................................................................................................................201
Paper Path....................................................................................................................................202
Drive Layout..................................................................................................................................202
Component Layout (Printer Models) .............................................................................................203
Component Layout (MF Models)...................................................................................................206
ADF/ARDF (for MF models) .............................................................................................................211
Overview.......................................................................................................................................211
Mechanism ...................................................................................................................................212
Scanner (for MF models) ..................................................................................................................214
Overview.......................................................................................................................................214
Mechanism ...................................................................................................................................214
Printing Process ...............................................................................................................................215

5
Overview.......................................................................................................................................215
Laser Exposure ................................................................................................................................216
Overview.......................................................................................................................................216
Mechanism ...................................................................................................................................216
Print Cartridge (AIO) .........................................................................................................................218
Overview.......................................................................................................................................218
Mechanism ...................................................................................................................................219
Paper Feed.......................................................................................................................................223
Overview.......................................................................................................................................223
Mechanism ...................................................................................................................................223
Image Transfer .................................................................................................................................227
Overview.......................................................................................................................................227
Mechanism ...................................................................................................................................228
Fusing and Exit.................................................................................................................................230
Overview.......................................................................................................................................230
Mechanism ...................................................................................................................................231
Duplex ..............................................................................................................................................236
Overview.......................................................................................................................................236
Mechanism ...................................................................................................................................236
Electrical Components......................................................................................................................238
Overview.......................................................................................................................................238
Energy Save .....................................................................................................................................241
Energy Saver Modes ....................................................................................................................241

1.Product Information
6
1. Product Information
Machine Codes and Peripherals Configuration
Main Frame
Printer Models:
Name
Machine Code
Operation Panel
Remarks
SP 330DN
M0C3
Four-line LCD
For NA/EU/AA/CHN/TWN
SP 3710DN
M0C6
Four-line LCD
For NA/EU/AA
MF Models:
Name
Machine Code
Operation Panel
ADF
Fax
Remarks
SP 330SN
M0C4
Four-line LCD
ADF
Not supported
For EU/AA/CHN
SP 330SFN
M0C5
4.3" touch panel
ARDF
Supported
For NA/EU/AA/CHN/TWN
SP 3710SF
M0C7
4.3" touch panel
ARDF
Supported
For NA/EU/AA
NA = North America, EU = Europe, AA = Asia-Pacific, CHN = China, TWN = Taiwan
Options
Name
Machine Code
Remarks
Paper Feed Unit PB1130
M534-17
New
Paper Capacity: 250 sheets
IEEE 802.11 Interface Unit Type P16
M542-01
New
USB dongle type

1.Product Information
7
Specifications
See "Appendices" for the following information:
"General Specifications"
"Supported Paper Sizes"

2.Installation
8
2. Installation
Installation Requirements
Environment
1. Temperature Range: 10°C to 32°C (50°F to 89.6°F)
2. Humidity Range: 15% to 80% RH
3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight)
4. Ventilation: 3 times/hr/person
5. Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level.
6. Atmospheric pressure: more than 740 hPa.
Main Machine Installation
This machine is installed by the user.
Moving and Transporting the Machine
It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric
shock.
Unplug the power cord from the wall outlet before you move the machine. While moving the
machine, take care that the power cord is not damaged under the machine. Failing to take
these precautions could result in fire or electric shock.