WARRANTY CERTIFICATE
WARRANTY
Since 01.01.95, all our appliances are CE-compliant and CE-marked. Our warranty is twenty four
months from the date of manufacture indicated on the data plate, except for asynchronous motors
(composed of a rotor and stator) which are warranted for a period of 5 years from the date of
manufacture. The warranty is strictly limited to the free replacement of any genuine part recognized
by us which is defective as a result of a defect or defect in construction and identified as belonging
to the appliance in question. It does not apply to damage resulting from installation or use that does
not comply with the instructions accompanying each appliance (user manual) or in the event of an
obvious lack of maintenance or failure to observe basic electrical safety rules. The guarantee does
not apply in case of natural wear. Any warranty part replacement is performed after the defective
part is returned to our paid-for workshops, along with a copy of the Declaration of conformity ,
which shows the serial number of the unit. Every appliance is fitted with a CE-compliant rating
plate , a double of which appears in the Declaration of conformity (serial no., date of manufacture,
electrical characteristics, etc.). In the event of a serious damage which is only found to be repairable
in our workshops, and after prior agreement of our services, any appliance under warranty is
shipped by the distributor in prepaid postage. In the event of repair or reconditioning of an out-of-
warranty appliance, the return transportation is the responsibility of the distributor. Parts and labour
are charged at the current rates (spare parts –hourly –labour). A pre-quote may be provided.
Coffee grinders not equipped with original SANTOS grinders are not taken under warranty. The
conditions of guarantee, repair, reconditioning, of the espresso coffee grinders are the subject of a
specific notice. Our warranty does not extend to the payment of penalties, to the repair of direct or
indirect damages, and in particular to any loss of profits resulting from the non-conformity or defect
of the products, SANTOS’s overall liability being limited to the selling price of the delivered product
and the possible repair of defective products.
In the event of a defect being disclosed during the warranty period, the distributor shall, unless
otherwise agreed in writing by SANTOS, instruct the customer, to cease all use of the defective
product. Such use would release SANTOS from all responsibility.
APPLIANCE MANUFACTURER’S PLATE