Seaory S20 Technical manual

2018
Operation Instruction
Desktop Single-card Card Printer
Shenzhen Seaory Technology Co., Ltd.
Model：Seaory S20
Excellent quality
Perfect service

Seaory S20 Desktop Single-card Card Printer
Excellent quality, Perfect service www.seaory.com
Statement
⚫Copyright
Copyright© Shenzhen Seaory Technology Co.,Ltd. All rights reserved.
Users shall respect the latest regulations on copyright of their own countries. This manual, no
matter in E-file, text version, or other formats, can never be partially or totally copied, translated
or spread in any way for any reason, without the writing authorization from Shenzhen Seaory
Technology Co., Ltd. Please forgive that any change of this manual will not be further noticed.
Shenzhen Seaory Technology Co., Ltd. shall take no responsibility for any errors (if any) in this
manual, accidental damage of printer, or losses caused by this manual contents.
All the pictures and specifications in this manual are made to help description, while the actual
specifications shall be subject to order. If any query, please refer to the products specifications on
the website of Shenzhen Seaory Technology Co., Ltd.
⚫Warranty
With respect to warranty conditions and restrictive clauses, please refer to the Warranty Card
enclosed in the printer package.Thanks for choosing Seaory S Series card printer, to start a
successful cooperation between us. A variety of high quality personalization of identification cards,
visa cards, and membership cards etc. can be realized through simply operation of these card
printers. You shall make sure that printer consumables you bought are from original manufacturer.
To know more information, please visit our website: www.seaory.com. If any errors found, please
let us know by mailing to: [e-mail].
⚫Sign Indicates
⚫Warning Sign
Label meaning: The equipment with the label is only designed and evaluated
according to the altitude of 2000m. Therefore, it is only applicable to the safety
application below the altitude of 2000m. When used above the altitude of 2000m,
there may be safety risks.
Label meaning: The equipment with the logo is only designed and evaluated in
accordance with the non-tropical climatic conditions. Therefore, it is only suitable for
safe use in non-tropical climatic conditions. When used in tropical climatic conditions,
there may be safety risks.
Special Warning Message
More In-depth Information Notice

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Catalogue
1. Product features ..............................................................1
1.1 Main function......................................................1
1.2 Features ................................................................1
2. Product parameter .........................................................1
3. Product introduction......................................................2
3.1 Product Size ........................................................2
3.2 Roof........................................................................3
3.3 Back-end..............................................................4
3.4 Front-end.............................................................4
3.5 Bottom ..................................................................5
3.6 Internal structures .............................................6
4. Accessories included......................................................7
4.1 Open-case inspection .....................................7
4.2 Accessories list ...................................................7
5. Installation and usage....................................................8
5.1 Install cleaning roller ........................................8
5.2 Install ribbon .......................................................9
5.3 Wiring installation .......................................... 10
6. Driver installation ......................................................... 12
6.1 Operation system........................................... 12
6.2 Notice before installation ............................ 12
6.3 Driver installation steps (USB
communication interface) ......................................... 12
7. Driver setting ................................................................. 16
7.1 Printing preferences ...................................... 16
7.2 Ribbon type setting ....................................... 17
7.3 Printing orientation setting......................... 18
7.4 Printing page rotate setting........................ 18
7.5 Feeding card mode setting......................... 19
7.6 Eject card setting............................................ 20
7.7 Advanced card in and card out options
setting21
7.8 Image color setting ........................................23
7.9 Print area setting.............................................24
7.10 Magnetic encoding setting .........................26
7.11 Heating energy setting .................................28
7.12 Tool setting.......................................................29
7.13 Position calibrate ............................................30
7.14 Cleaning tool....................................................31
7.15 Magnetic stripe tool.......................................32
7.16 Ribbon tension adjustment .........................33
7.17 Other tools........................................................34
8. Print test...........................................................................35
8.1 Driver test page...............................................35
8.2 Seaory iCARDE card design software ......37
9. Cleaning and maintenance .......................................37
9.1 Replace cleaning roller..................................37
9.2 Cleaning card moving path.........................37
9.3 Cleaning print head .......................................40
10. Replace print head.......................................................42
11. Common fault codes and Solutions.......................46
12. FAQ ...................................................................................47
12.1 When card print no action...........................47
12.2 When print out the blank card...................47
12.3 When partial or error printing....................47
12.4 When the printed card has a defect.........47
12.5 When the printed card appears white line
47
12.6 When the printed card appears white
vertical or color lines ...................................................48
12.7 When the printed card appears blurry
image 48

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1. Product features
1.1 Main function
A. Single-sided printing
B. Manual feeding
C. Back-end manual feeding, alarm for no card, few card,
defective card slot was full
D. Card holding, timeout automatic recovery
E. Card feeding or exit mouth can be flexible change
F. Optional Modules
①Dual interface card encoding module
②Contactless ID card encoding module
③UHF chip card encoding module
④Magnetic stripe card encoding module
G. Support full panel YMCKO ribbon, half-panel 1/2 ymcKO
ribbon, Single colors ribbons (Black, White, Red, Blue, Gold,
Silver)
1.2 Features
A. Adopt high resolution dye sublimation(direct-to-card) print
method
B. Continuous card printing ability, save time and labor cost
C. Easy and user-friendly operation
D. Light body, easy maintenance
E. Low noise
F. High printing speed
2. Product parameter
Product Name
Seaory S20 desktop single-sided card printer
Print Method
Dye sublimation (Direct-to-card)
Power Supply
AC 100~240V, 50/60 Hz DC 24-25.5V, 2.7 A
Print Dimension
ISO CR80 (53.98mm×85.60mm) edge-to-edge printing
Print Resolution
300dpi × 300dpi (300dpi × 600dpi optional)
Print Speed
Monochrome printing: 3-5s per card(single-sided)
Full-color (YMCKO) printing: 20s per card(single-sided)
Card Material
PVC / composite PVC / other material upon request and validation

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Card Thickness
0.3-1.05mm
Memory
128M
Operation system
Driver support: Windows XP/7/8/10, Windows Server
2003/2008/2012/2016, Linux, Android
Display
Chinese:8 characters per line, 2 lines
English:16 characters per line, 4 lines
Support multi-language
Operating condition
Regular running temp.: 15℃-30℃(59-86℉)，20%-65%, RH non-
condensing
Lowest / Highest running temp.: 0℃(32℉)/40℃ (104℉)，20%-
65% RH non-condensing
Storage condition
Temp.: -5℃-70℃(23-158℉)，20%-70% RH non-condensing
Certificate
CCC, FCC, CE, ROHS, BIS
3. Product introduction
3.1 Product Size
S20 card printer size : 244mm(L)×160mm(W) ×208mm(H) ,Net weight : 4.5Kg
160mm
208mm

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3.2 Roof
Main function description：
(1) Switch of upper cover: Lift this switch to open the cover.
(2) Control panel buttons: Query and set card printer parameters.
(3) LCM Screen: Display card printer parameters and status.
(4) Air vent: Release the heat generates by card printer and print head.
(5) Error light: Turns to red when the card printer is not ready or failure.
(6) Status indicator lamp: Green light indicate the card printer is working
normally.
Air vent
Control panel
Switch of upper cover
LCM screen
Status indicator lamp
Error light

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3.3 Back-end
Main function description：
(1) USB Interface: USB-B type interface, connect directly to PC side.
(2) Power port: DC24-25.5V 2.7A.
(3) Power switch: connect or disconnect power.
3.4 Front-end
Front-end card exit mouth/card
feeding mouth
Power switch
Interface: USB
Power port
Card exit mouth

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Main function description：
Card exit mouth: It can be Manual single card feeding mouth or Back-end
card exit mouth. Card spit out length can be set freely.
3.5 Bottom
Main function description：
Bottom cover: Place to install Magnetic stripe card and chip card encoding
module.
Bottom cover
Card printer bar code
Production bar code
Card printer bar code: Information needed when you need technical services from us.

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3.6 Internal structures
Main function description：
A Air fan: absorb and release the print head’s heat when it works.
B Print head: need regular cleaning.
C Ribbon cartridge: accessory to install ribbon.
D Cleaning roller: sticky card surface dust, improve the printing effect.
E Ribbon pickup roller: recycle used ribbon.
F Ribbon supply roller: unused ribbon ends.
A
B
C
D
E
E

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4. Accessories included
4.1 Open-case inspection
4.2 Accessories list
Main function description：
(1) Power adapter: convert DC voltage.
(2) Power cable: connect to power adapter.
(3) USB cable: communication connection between PC and card printer.
(4) Cleaning roller: sticky card surface dust, improve the printing effect.
(5) Cleaning card: double-sided 3M standard card, cleaning card printer
internal card passing channel dust.
Accessories box
PE foam
S20 card printer
Power adapter
1PC
Power cable
1PC
USB cable
1PC
Cleaning roller
1PC
Cleaning card
5PCS
Warranty card
1PC
Cleaning stick
1PC
CD
1PC

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(6) Warranty card: need to use it while supply technical service, please
keep it properly.
(7) Cleaning stick: cleaning the print head.
(8) CD: storage ICARDE software, card printer driver, Operation
instruction etc.
5. Installation and usage
5.1 Install cleaning roller
Step1: Gently lift the upper cover switch, open upper cover.
Step2: Take out the ribbon cartridge.
Step3: Remove 3M hyaline layer on cleaning roller surface, take the
cleaning roller’s both sides by hand. After pushing into the mounting
position, gently press down.
The purpose of cleaning roller is to absorb the dust on the card and card feeding roller, improve the
printing effect.

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5.2 Install ribbon
Step1: Open the ribbon box, takeout the ribbon.
Step2: Install the ribbon into the cartridge according to the color
direction.
In order to ensure the normal use of the printer, please use Seaory original ribbon.
Red roller supply with unused ribbon. White roller supply with used ribbon.
Cleaning card
Ribbon
Cleaning roller

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Step3: As shown in picture below, take ribbon cartridge’s side, install the
ribbon cartridge and close the upper cover.
5.3 Wiring installation
Step 1: Take out the power cable and power adapter from the accessories
box. Connected all cables as below picture.
Ribbon mounting direction: Red roller close to the Back-end card exit mouth(left), white roller close to
the input hopper (right).
Power cable
Power adapter

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Step 2: The power adapter DC output connected to the card printer power
interface, and the power line AC input connected to the mains socket.
Step 3: Communication interface cables installation
USB communication interface installation: USB-A interface (square type) connect to
PC end and USB-B interface (round type) connect to card printer’s USB port.
USB-B interface
(square type)
USB-A interface
(round type)
To ensure the card printer work stably, please use Seaory original power adapter.
Main socket
Power adapter
Card printer

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6. Driver installation
6.1 Operation system
Support Windows XP/7/8/10, Windows Server
2003/2008/2012/2016,Linux, Android
6.2 Notice before installation
（1）Card printer driver can be download from accessories box’s CD or
official website :www.seaoryprinter.com.
（2）Some antivirus applications will stop the driver installation, so please
close all antivirus applications before installation. After finished, you can
open all antivirus applications.
（3）Please do not power on card printer until the driver installation is
completed.
（4）Connect card printer power supply and USB communication interface
in advance (please refer to 5.5 wiring installation).
6.3 Driver installation steps (USB communication interface)
Step 1: Double-click the icon “Seaory S series driver exe”.
The driver will be continuously updated, the version number will be the actual version.
Please install driver by administrator and close all antivirus applications before installation.

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Step 2: Then click “Install” button as show in below picture.
Step 3: Wait for one minute.

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Step 4: Please select always trust software from “Shenzhen Seaory
Technology Co., Ltd.” in the pop-up windows, then click the “Install” button.
Step 5: Please click the “Finish” button as show in the below picture, then
the driver has been installed.

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Step 6: Turn on the card printer power switch, then card printer driver
will install automatically. After it, click “Control panel – Hardware and sound
– Devices and printers” you can find Seaory S20 was installed completely.

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7. Driver setting
7.1 Printing preferences
Put your mouse on the selected “Seaory
S20 printer”, and click the right button,
from the printer menu, select “Printing
preferences”.
Printing preferences page

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7.2 Ribbon type setting
Put your mouse on the selected “Seaory S20 printer”, and click the right
button, from the printer menu, select “Printing preferences”.
Automatically detect the installed ribbon for every print job” is default
chosen.
（2）When “Automatically detect the installed ribbon for every print
job” was cancelled, the ribbon type needs to be set manually between
below choices.
Automatic detect the installed ribbon is default option and suggest to keep it.