SHORE TEL 212k User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1055-03
ShoreTel 212k IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset or + ext.
Use the Directory
Directory
+ + +
#
Make a Conference Call
Conference
+ ext.
Use the Intercom
Intercom
+ ext.
Redial and Check Missed Calls
Redial
+ +
#
Dial Paging Extension number provided by administrator
Answer Calls lift handset or or
Divert a Call
Transfer
+ ext.
Select a Ring Tone
Options
+ password +
#
+ (3) +
#
Adjust Handset, Headset,
or Speakerphone Volume to select
Answer Call Waiting select appropriate call key
Interact with Calls
Mute a Call
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext.
Join Calls + (2) +
#
Park Calls lift handset + +
#
Unpark Calls + (3) +
#
+ ext. +
#
Change Call Handling Mode
Options
+ password +
#
+
#
+ next +
#
Log In and Out of Workgroups
Options
+ password +
#
+ to select
Adjust the Display Contrast press and hold +I-N-F-O+
#
+ Con-/+
VOICE MAIL
Log Into the Main Menu
Voice Mail
+ password +
#
Log In from Another Extension
# #
+ ext. + password +
#
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
* *
+ destination +
# #
Conference a call
* *
+ destination +
* *
Hold a call
* *
Hang up
# #
Access other star codes
* *
+ (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
*1 1
+ ext.
UnPark a call
*12
+ ext.
Pick Up a Remote Extension
*13
+ ext.
Pick Up the Night Bell
*14
+ ext.
Use the Intercom
*15
+ ext.
Barge In
*16
+ ext.
Silent Monitor
*17
+ ext.
Toggle the Hunt Group Status
*18
+ HG ext.
Whisper Page
*19
+ ext.
Change CHM and Forwarding Voice Mail + password +
#
+
72
Change Extension Assignment Voice Mail + password +
#
+
731
Unassign Extension Assignment Voice Mail + password +
#
+
732
Assign Extension to External Number Voice Mail + password +
#
+
733
TROUBLESHOOTING
View Phone Information + I-N-F-O +
#
Reboot Your Phone + R-E-S-E-T +
#
Note: For additional details on the information contained in this Quick Reference card, please
consult the 212k User Guide.

ShoreTel 212k IP Phone Quick Reference
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Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
Main Display
ShoreTel IP 212k Idle Interface ShoreTel IP 212k Outbound Call
GUIDE TO STATUS ICONS
Dial Pad Microphone
Function Keys
Overlay
Vinyl overlay imprint-
ed with international
symbols.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1055-03
Headset jack
Note: You can c onnect a supported headset into the 212k IP Phone by plugging the headset into
the headset jack at the left corner of the phone chassis. Contact your system administrator for details.
Speaker
Delivers
high-quality
wideband
sound.
Audio Control Keys
Volume button controls handset, headset, speaker,
and ring volume. Mute, Speaker, and Headset keys
become illuminated when functions are active.
Handset with
Finger Rest
Function Keys
Perform core
telephony functions
(Voice Mail, Transfer,
Options, Conference,
Directory, Intercom,
Redial, Hold)
"OB"ERRYESSA
"OB"ERRYESSA
)NTCM
)NTCM
SIL-ON
SIL-ON
SPD
SPD
SPD
SPD
SPD
SPD
BARGE
BARGE
PARK
PARK
UNPARK
UNPARK
PAGE
PAGE
AM
Sample Custom
Key Labels
(These may
appear different
on your phone.)
User's name
Time and date
&RONTDESK
&RONTDESK
)NTCM
)NTCM
SIL-ON
SIL-ON
SPD
SPD
SPD
SPD
SPD
SPD
BARGE
BARGE
PARK
PARK
UNPARK
UNPARK
PAGE
PAGE
Receiving
party's name
Note: Time, date
and user name scroll
across upper two
lines to display full
name of phone,
user's Call Handling
Mode status, and
Workgroup Agent
status.
Your ShoreTel 212k IP phone also provides color cues to help you determine the operational status.
Note that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Steady Green - in use by you
Blinking Green - (Slow blink: 1s on/1s off) incoming call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Steady Orange - extension’s call handling mode set to Do Not Disturb
Steady Red - in use by other party (applies to BCA and Extension Monitor)
GUIDE TO LEDS
Handset
jack
Menu Key
Select Key
Indicator LED
Flashing light alerts the
user to incoming calls and
unheard voice messages.
LCD Display
79 x 134 pixels, monochrome
Custom Keys
12 custom keys with tri-color
indicators can be configured
as call appearance keys,
monitored extensions, line
appearances, or programmed
keys.