SHORE TEL 565g User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
ShoreTel® 565g IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset
Speaker
or
Headset
+ ext.
Use the Directory
Directory
+ to select +
Make a Conference Call
Conference
+ ext. + or
Use the Intercom
Intercom
+ ext. +
Redial and Check Missed Calls
Redial
+ to select +
Dial Paging Extension number provided by administrator
Answer Calls lift handset or or
Speaker
or
Headset
Send a Call to Voice Mail
Divert a Call
Transfer
+ ext. +
Select a Ring Tone
Options
+ password +
#
+ to select
Adjust Handset, Headset
or Speakerphone Volume Volume to select
Answer Call Waiting select appropriate call key
Interact with Calls
Mute a Call
Mute
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext. + or
Join Calls
Park Calls + + ext.
Unpark Calls lift handset or
Speaker
+ + ext. +
Change Call Handling Mode + to select +
Log In and Out of Workgroups
Options
+ password +
#
+ to select
Adjust the Display Contrast press and hold
Mute
+ to select
VOICE MAIL
Log Into Main Menu
Voice Mail
+ password +
#
Log In from Another Extension
# #
+ ext. + password +
#
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
* *
+ destination +
# #
Conference a call
* *
+ destination +
* *
Hold a call
* *
Hang up
# #
Access other star codes
* *
+ (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
*1 1
+ ext.
UnPark a call
*12
+ ext.
Pick Up a Remote Extension
*13
+ ext.
Pick Up the Night Bell
*14
Use the Intercom
*15
+ ext.
Barge In
*16
+ ext.
Silent Monitor
*17
+ ext.
Toggle the Hunt Group Status
*18
+ HG ext.
Whisper Page
*19
+ ext.
Change CHM and Forwarding Voice Mail + password +
#
+
72
Change Extension Assignment Voice Mail + password +
#
+
731
Unassign Extension Assignment Voice Mail + password +
#
+
732
Assign Extension to External Number Voice Mail + password +
#
+
733
TROUBLESHOOTING
View Phone Information
Mute
+ I-N-F-O +
#
Reboot Your Phone
Mute
+ R-E-S-E-T +
#
Note: For additional details on the information contained in this Quick Reference card, please
consult the 565g User Guide.

ShoreTel® 565g IP Phone Quick Reference
ShoreTel IP 565g Idle Interface ShoreTel IP 565g Outbound Call
GUIDE TO STATUS ICONS
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Custom Keys
Six custom keys with tri-color
LED indicators can be config-
ured as call keys, monitored
extensions, or speed dial keys.
Speaker
Delivers
high-quality
wideband
sound.
Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.
Function Keys
Perform core telephony functions
(Voice Mail, Transfer, Options,
Conference, Directory, Intercom,
Redial, Hold)
Scroll Button
Select options
in interface.
Dial Pad
TFT-LCD
Color Display
3.5 inch
320 x 240 pixels
Soft Keys
Context-sensitive,
functions defined
on display.
Microphone
Audio Control Keys
Volume button controls handset,
headset, speaker and ring volume.
Mute, Speaker, and Headset keys are
illuminated when functions are active.
Headset key lights blue when phone
is paired with a Bluetooth headset and
headset is in use. Headset key lights
green when Bluetooth headset is out
of range (or when phone is used with
standard headset).
Handset with
Finger Rest
Function Keys
Overlay
Vinyl overlay imprinted with
international symbols.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1131-02
Headset jack
Note: You can c onnect supported headsets to the 565g IP Phone via the headset jack
at the left corner of the phone chassis. Alternatively, you can use this phone with certain
Bluetooth-based headset models. Contact your system administrator for details.
Your ShoreTel 565g IP phone provides color cues to help you determine the operational status.
Note that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Steady Green - in use by you
Blinking Green - (Slow blink: 1s on/1s off) incoming call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Steady Orange - extension’s call handling mode set to Do Not Disturb
Steady Red - in use by other party (applies to BCA and Extension Monitor)
Steady Blue - in use with Bluetooth wireless headset
GUIDE TO LEDS
Handset jack
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
On Hook
Off Hook
Inactive / Do Not Disturb
Incoming Call (Animated)
On a Call
On a Conference Call
Call On Hold / Parked
Remote Hold
Custom Keys - Call
Main Display
Idle
Inactive / Do Not Disturb
Unheard Voice Messages
Do Not Disturb / Unheard Messages
Incoming Call (Animated)
On a Call
Incoming Call and On a Call
On a Conference Call
On a Call and Call Parked
Speed Dial Extension
Custom Keys - Monitored Extension
Custom Keys - Speed Dial
The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. This product is covered by one or more of the following patents: United States patent
6,996,059, United States patent 7,003,091, United States patent 7,167,486, United States patent 7,356,129, Canadian patent 2,316,558, United States patent 7,379,540, United States patent
7,386,114, United States patent 7,450,574 and United States patent 7,450,703. The product is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.