Siemens HiPath 4000 User manual

HiPath 4000
optiPoint 410 entry
Operating Instructions

About these Operating Instructions
2
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 410 entry in conjunction
with the HiPath 4000 Communication Ser er Version 3.0.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not a ailable on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone – address any questions to
Customer Support.
• Your communications platform does not support this function – contact your Siemens
sales representati e to upgrade your system.
Important Notes
The information pro ided in this document contains merely general descriptions or char-
acteristics of performance which in case of actual use do not always apply as described or
which may change as a result of further de elopment of the products.
An obligation to pro ide the respecti e characteristics shall only exist if expressly agreed
in the terms of contract.
The telephone must not come into contact with abrasi e liquids or liquids which are liable
to discolor it, such as tea, coffee, fruit juices or soft drinks.
Care of the telephone page 48.
Ne er operate the telephone in an en ironment where there is a risk of ex-
plosion.
Only use Siemens accessories. The use of other manufacturers’ accesso-
ries may be dangerous and will render the warranty and appro al null and
oid.
Ne er open the telephone set. If any problems arise, get in touch with Sys-
tem Support.

About these Operating Instructions
3
Labels
The CE symbol certifies compliance of this equipment with the EU and UL
directi es.
This de ice has been manufactured in accordance with our certified en i-
ronmental management system (ISO 14001). This process ensures that en-
ergy consumption and the use of primary raw materials are kept to a mini-
mum, thus reducing waste production.
All electrical and electronic products should be disposed of separately from
the municipal waste stream ia designated collection facilities appointed by
the go ernment or the local authorities.
The correct disposal and separate collection of your old appliance will help
pre ent potential negati e consequences for the en ironment and human
health. It is a precondition for reuse and recycling of used electrical and elec-
tronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal ser ice, the shop where you pur-
chased the product or your sales representati e.
The statements quoted abo e are only fully alid for equipment which is in-
stalled and sold in the countries of the European Union and is co ered by
the directi e 2002/96/EC. Countries outside the European Union may ha e
other regulations regarding the disposal of electrical and electronic equip-
ment.

4
Contenst
Contents
About these Operating Instructions . . . . . . . . . . . . . .2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic operating instructions . . . . . . . . . . . . . . . . . . . .7
The optiPoint 410 entry control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 8
How to access a function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... using codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... using UK codes, Standard codes, Euro codes, special codes
and system codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... using a function key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Make a call – Basic Functions . . . . . . . . . . . . . . . . .10
Taking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Open listening within the room during a call . . . . . . . . . . . . . . . . . . . . . 10
Setting up calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Dialling with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Dialling with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Terminating a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Sa ed number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Extending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the callback facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cancelling a stored callback request . . . . . . . . . . . . . . . . . . . . . . . . 14
Storing numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Storing a number for redialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adjusting the olume of the ringing tone. . . . . . . . . . . . . . . . . . . . . 15
Adjusting the pitch of the ringing tone. . . . . . . . . . . . . . . . . . . . . . . 15
Setting the olume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . 15
Setting the recei ing olume during a call in progress . . . . . . . . . . 15

5
Contents
Make a call – Comfort Functions . . . . . . . . . . . . . . . 16
Taking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Taking a call on a line key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Taking a call for a colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Taking a call in a hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting up calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Speed dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialling with the line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Redialing on a particular line
(sa ed numbers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Redialing on a particular line (last number dialed) . . . . . . . . . . . . . . 19
Storing a number for "Redialing on a particular line" . . . . . . . . . . . . 19
Using the mailbox (not for UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Line mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Acti ating/de-acti ating call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering a waiting call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Holding a call on a line key (not for UK) . . . . . . . . . . . . . . . . . . . . . . 23
Using the switcho er key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Making a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Entering commands with tone dialling
(DTMF suffix dialling) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Parking a call and picking it up within the call pickup group . . . . . . . . . 26
System-wide parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Parking is not possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
If you don’t get through... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Camp-on or o erride . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using HiPath 4000 as a intercommunication system . . . . . . . . . . . . . . 29
System-wide oice-calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Voice calling in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Announcement to all members of a line group . . . . . . . . . . . . . . . . . . . 32
Using forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call forwarding ia code numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call-forwarding ia call-forwarding key. . . . . . . . . . . . . . . . . . . . . . . 35
Delayed call-forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 36
Storing a destination for another
telephone/acti ating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 36
Storing a destination for fax, PC
or "busy"/acti ating call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 37
Deacti ating call forwarding for another telephone . . . . . . . . . . . . . 38
Deacti ating call forwarding for fax, PC or "busy" . . . . . . . . . . . . . . 39
Changing call forwarding for another terminal . . . . . . . . . . . . . . . . . 39

6
Contenst
Private sphere/security. . . . . . . . . . . . . . . . . . . . . . . .40
Acti ating/deacti ating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Suppressing the number display at the called party . . . . . . . . . . . . . . . 41
Pre enting misuse of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Further functions/services . . . . . . . . . . . . . . . . . . . . .43
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Deacti ating identification at the other telephone. . . . . . . . . . . . . . . . . 44
Remo ing/adding station from/to hunt group . . . . . . . . . . . . . . . . . . . . 45
Special functions for One Number Service . . . . . .46
Labelling and documentation . . . . . . . . . . . . . . . . . .47
Attaching the number label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
How to deal with malfunctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
List of codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Basic operating instructions
7
Basic operating instructions
The optiPoint 410 entry control panel
Keys for
telephone settings
Dialling keypad
Handset
Loudspeaker for
open listening
Six function keys (fixed)
Lamp
Two keys with
variable functions:
Six keys with
fixed functions:
Two function keys
( ariable)
Option 1:
Redial
Callback
Variante 2:
Mailbox
Output
Option 3:
Call pickup
Call park
Variante 4:
Line
Hold
Example:
Conference
Call forwarding
Store
Disconnect/Clear
Consultation
Speaker

Step by Step
Basic operating instructions
8
How to use these Operating
Instructions
The operating procedures are presented in a logical se-
quence in the "coloured" column. The symbols used
ha e the following meanings:
nLift the handset.
tReplace the handset.
oEnter the number or code.
dd Enter the PIN.
u or vPress olume controls on the telephone.
wYou hear a tone.
A long tone (positi e confirmation tone) confirms that
you ha e successfully acti ated a function or procedure.
A short tone (negati e confirmation tone) indicates that
the function or procedure was rejected.
Press the key.
Press the key which is lit.
Press the key which is flashing.

Basic operating instructions
9
Step by Step
How to access a function
... using codes
qhh Acti ating call forwarding
rhh Acti ating call forwarding
qm Entering a callback request
rm Cancelling a callback request
When you acti ate or switch on a function, you always
begin by pressing the "star" key; when you deacti ate,
switch off or cancel a function, you always begin by
pressing the "square" key.
As the examples show, codes can consist of either one
or two digits.
... using UK codes, Standard codes, Euro
codes, special codes and system codes
System Support will inform you which codes apply to
your HiPath 4000 system.
The Appendix to these Operating Instructions contains
an o er iew of the possible codes.
If your optiPoint 410 entry does not ha e a "store" key,
storage of a call forwarding destination can be initiated
by lifting the handset and dialling the special code.
Replace the handset once you ha e entered the call
forwarding destination.
Note that all these types of codes are included in the
descriptions in the central part of these Operating In-
structions.
... using a function key
You can acti ate directly those functions for which a key
has been programmed, for example:
Press the key. The function is executed
(if it is a ailable in the particular situation).
Consultation

Step by Step
Make a call – Basic Functions
10
Make a call – Basic Functions
Taking a call
The telephone rings.
nLift the handset.
Open listening within the room during
a call
You can allow other persons in the room to listen in on
the call. Always inform the other party that you are
switching on the loudspeaker.
You conduct the call with the handset.
To activate:
Press the key. The lamp lights up.
To deactivate:
Press the key. The lamp goes out.
Setting up calls
Dialling with the handset off-hook
nLift the handset.
pInternal: Enter the number.
External: Enter the external code and the number.
The called party is busy or does not answer:
tReplace the handset.
Speaker
Speaker

Make a call – Basic Functions
11
Step by Step
Dialling with the handset on-hook
pInternal: Enter the number.
External: Enter the external code and the number.
The called party answers via the speaker:
nLift the handset.
The called party is busy or does not answer:
Press the key. The lamp goes out.
Terminating a call
tReplace the handset.
Saved number redial
Precondition: The "redial" key is configured on your
telephone.
If your telephone is configured for this type of redialling,
you can store a number and then dial it at a later point
in time page 14. You can redial the number at the
push of a button.
nLift the handset.
Press the key.
or qk UK code.
Last number redial
Precondition: The "last number redial" key is config-
ured on your telephone.
If this type of call forwarding is configured on your tele-
phone, each (last) number dialled is sa ed automatical-
ly for possible redialling.
nLift the handset.
Press the key.
Speaker
Redial
Last no. redial

Step by Step
Make a call – Basic Functions
12
Making a second call (consultation)
You can set up a second call during a call in progress.
The first party waits.
Press the key. The lamp lights up.
pMake your call to the second party.
Terminate the second call – return to the first party:
Press the key.
Extending a call
Precondition: The consultation key has been installed
on your telephone.
If the person you are con ersing with wishes to be for-
warded to another user, you can pass on the connec-
tion to this third person.
The connection can be passed on with or without prior
announcement.
xtending the call with prior announcement:
Press the key. The lamp lights up.
pCall the other party and inform him that the waiting user
wishes to be put through to him.
tReplace the handset.
The two users are connected to each other.
xtending the call without prior announcement:
Press the key. The lamp lights up.
pEnter the other party’s number.
tReplace the handset.
Consultation
Disconnect/Clear
Consultation
Consultation
If a connection is not set up between the
other two parties within 40 seconds, you are re-
called. You are then connected to the first party
again.

Make a call – Basic Functions
13
Step by Step
Using the callback facility
If an internal station which you ha e called is busy or
there is no reply, you can place a request for callback.
This also applies to external calls ia ISDN switching
centres. This sa es you ha ing to dial the number re-
peatedly. You are then called back
• as soon as the other party terminates his call
• as soon as the other party makes a further call
• as soon as the other party checks his mailbox and
responds to your callback request page 20.
You can only place one request for callback at a time.
Storing a callback request
Precondition: The station which you ha e called is
busy or there is no reply.
Press the key. The lamp lights up.
or qd or qm UK code or Standard code
Answering a callback request
The telephone rings.
nLift the handset. Ringing tone can be heard.
If your telephone belongs to an ONS group (One
Number Ser ice page 46), please note the fol-
lowing features:
Callback On Busy is indicated only on the busy
telephone, not in the whole ONS group.
Callback On No Reply is entered in the mailbox
page 20 for all internal system telephones in
an ONS group.
Callback
If you do not answer a callback request within
four rings, the request is cancelled.

Step by Step
Make a call – Basic Functions
14
Cancelling a stored callback request
Precondition: You ha e stored a callback request.
nLift the handset.
rd or rm UK code or Standard code
or Enter the code which has been programmed for you.
tReplace the handset.
Storing numbers
Storing a number for redialling
Precondition: Your telephone is programmed for
"Sa ed number redial" not "Last number redial".
Storing a caller’s number or a number which has
been dialled
You ha e set up a call and are still engaged in this call.
Or you ha e been called by – and are still con ersing
with – a user whose number has also been communi-
cated to you.
Press the key.
or qk UK code.
tReplace the handset.
Storing any number
Press the key. The lamp lights up.
Press the key.
or qk UK code.
pEnter the number.
Press the key. The lamp goes out.
Enter the code!
Redial
Store
Redial
Store
You can dial the stored telephone number at the
push of a button page 11.

Make a call – Basic Functions
15
Step by Step
Telephone settings
Adjusting the volume of the ringing tone
u or vPress one of the keys when the telephone is in the idle
state.
ePress the key.
u or vTo increase/decrease the olume: keep pressing the
keys until the required olume le el has been reached.
u v together Store.
Adjusting the pitch of the ringing tone
u or vPress one of the keys when the telephone is in the idle
state.
fPress the key.
u or vChanging the pitch: keep pressing the keys until the re-
quired pitch has been reached.
u v together Store.
Setting the volume of the alerting tone
You hear alerting tone if a call has not been picked up in
your team.
u or vPress one of the keys when the telephone is in the idle
state.
hPress the key.
u or vTo increase/decrease the olume: keep pressing the
keys until the required olume le el has been reached.
u v together Store.
Setting the receiving volume during a call in
progress
Precondition: You are conducting a call.
u or vTo increase/decrease the olume: keep pressing the
keys until the required olume le el has been reached.
u v together Store.

Step by Step
Make a call – Comfort Functions
16
Make a call – Comfort Functions
Taking a call
Taking a call on a line key
Precondition: There is a line key with its own number
on your telephone.
The telephone rings. The line key lamp flashes rapidly.
nLift the handset.
Press the key. The lamp lights up.
Taking a call for a colleague
If a member of a team does not answer a call within 15
seconds (depending on the system), the other mem-
bers of the team hear an alerting tone.
Telephone in the idle state:
n and Lift the handset and press the flashing key. You ha e
picked up the call.
or Press the flashing key only.
You are in the open listening mode.
During a call:
Press the flashing key.
The first party is placed on hold while you are connect-
ed to the second party.
Terminate the second call – return to the first call:
Press the key.
Taking a call in a hunt group
Precondition: A hunt group has been configured in the
team. You - and all the members of the team - can be-
accessed by way of a hunt group number.
Your telephone rings.
nLift the handset.
Line
Call pickup
Call pickup
Call pickup
Disconnect/Clear

Make a call – Comfort Functions
17
Step by Step
Setting up calls
Speed dialling
Dialling with individual speed dialling numbers
Precondition: You ha e stored indi idual speed dialling
numbers page 17.
nLift the handset.
qjg or ql UK code or Standard code/Euro code
or Enter the code which has been programmed for you
or qfl Enter the special code (not for UK).
and
d.m Enter the speed dialling number.
Dialling with system speed dialling numbers
for UK: qje
. . You will be supplied with a copy of the system (central)
speed dialling directory by System Support (for exam-
ple) or you will find it in the inhouse telephone directory
or your PC.
After selecting a speed dialling number which is the
stored destination for another telecommunications sys-
tem, you can immediately suffix-dial the station number
you require.
Storing individual speed dialling numbers
You can store a number on each of digit keys 0 to 9 and
then dial these numbers at the push of a button
page 17. An existing number is o erwritten.
Press the key. The lamp lights up.
qjh or rl UK code or Standard code/Euro code
or Enter the code which has been programmed for you.
If your telephone does not ha e a "store" key:
or n and rfl Lift the handset and enter the special code (not for UK).
Enter the code!
Store
Enter the code!

Step by Step
Make a call – Comfort Functions
18
pEnter a specific speed dialling number (0 to 9).
pEnter the appropriate telephone number.
Press the key. The lamp goes out.
tIf you ha e already lifted the handset and entered the
special code:
Replace the handset.
Dialling with the line key
Precondition: There is a line key with its own number
on your telephone.
nLift the handset.
Press the line key. The lamp lights up. The line has been
seized automatically.
pInternal: Enter the number.
External: Enter the external code and the number.
Redialing on a particular line
(saved numbers)
If this type of redialing is configured on your phone, you
can sa e a number to be redialed later on a particular
line page 19. The sa ed number can be dialed with
the line key and the redial key.
Seizing the line for the saved redial number
nLift the handset.
Press the desired line key. The lamp lights up.
Redialing
Press the key.
nLift the handset.
Store
Line
Line
Redial
Your sa ed redial number for a particular line may
ha e been o erwritten by another member of
your team.

Make a call – Comfort Functions
19
Step by Step
Redialing on a particular line (last number
dialed)
If this type of redialing is configured on your phone,
every last number dialed is automatically sa ed with
the current line for redialing.
Seizing the line for the desired last number dialed
nLift the handset
Press the desired line key. The lamp lights up.
Redialing
Press the key.
nLift the handset
Storing a number for "Redialing on a
particular line"
Precondition: "Redialing with sa ed number" has been
configured, not "Redialing with last number dialed".
Storing a selected number or the number of a caller
You ha e called someone on a particular line and are
still talking to them. Or you ha e been called by some-
one whose number has been transmitted, and you are
still talking to them.
Press the key. The number is now sa ed for the current
line.
tReplace the handset.
Line
Last no. redial
Redial

Step by Step
Make a call – Comfort Functions
20
Using the mailbox (not for UK)
Precondition: The "Mailbox" and "Output" keys ha e
been configured on your telephone.
Callers who dialled your number during your absence
can lea e a callback request in your mailbox.
You will also find mail ser er oice/fax messages in
your mailbox (if this facility is a ailable).
Retrieval from mailbox
nLift the handset.
The lamp lights up if the mailbox contains new entries
which ha e still to be retrie ed.
Press the key.
The first callback request is announced.
Next callback request:
Press the key again.
Answering a callback request
Press the key.
tLift the handset when the other party answers.
Mailbox
Mailbox
Output