Siemens OpenScape Voice OpenStage 20 E SIP User manual

Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Documentation
HiPath 4000
OpenStage 20 E, OpenStage 20, OpenStage 20 G
User Guide

Important information
2
Important information
Trademarks
For safety reasons, the telephone should only be supplied
with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US)
or
• in a LAN with PoE (Power over Ethernet), which com-
plies with the IEEE 802.3af standard.
Never open the telephone or a key module. Should you en-
counter any problems, contact the responsible service per-
sonnel.
Use only original Siemens accessories. The use of other ac-
cessories may be hazardous and will render the warranty,
extended manufacturer’s liability and the CE marking invalid.
The device conforms to the EU directive 1999/5/EC as at-
tested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.
Proper disposal and separate collection of your old appli-
ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling
of used electrical and electronic equipment.
For more detailed information about disposal of your old ap-
pliance, please contact your city office, waste disposal ser-
vice, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equip-
ment which is installed and sold in the countries of the Eu-
ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electron-
ic equipment.
Q

Important information
3
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality (OpenStage 20/20 G only), the
area in front of the microphone (front right) should be kept clear. The
optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele-
phone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as
bathrooms.
Software update
Product support on the Internet
Information and support for our products can be found on the Internet:
http://www.siemens-enterprise.com/.
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.
During a software update, the phone must not be disconnected
from the power supply unit, the LAN line or the phone line.
An update action is indicated by messages on the display and/or by
flashing LEDs.

4
Contents
Contents
Important information. . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 10
Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting to know your OpenStage phone . . . . . . . . .12
The user interface of your OpenStage 20 E/20/20 G. . . . . . . . . . . . . . . 12
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 14
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Star and hash key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Messages (callback requests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5
Contents
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering a call via the loudspeaker (speakerphone mode). . . . . . 21
Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Redialing a number (last dialed number) . . . . . . . . . . . . . . . . . . . . . . . . 25
Redial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Redialing from the menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Redialing a number (saved number) . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . . . . 27
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Overview of forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Fixed call forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Activating/deactivating fixed call forwarding via the service menu . 31
Variable call forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Additional forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Responding to a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Checking/deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . 36
Saving phone numbers for redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Saving the current phone number . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Saving any phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

6
Contents
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .38
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Accepting a specific call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Picking up a call in a hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
During a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the second call feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Activating/deactivating second call . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accepting a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Establishing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adding a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Transferring a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Disconnecting conference participants . . . . . . . . . . . . . . . . . . . . . . 47
Entering commands using tone dialing (DTMF suffix dialing) . . . . . . . . 48
System-wide parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Manually parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If you cannot reach a destination .... . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Busy override – joining a call in progress . . . . . . . . . . . . . . . . . . . . . 50
HiPath 4000 as an entrance telephone system (two-way intercom). . . 51
System-wide speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Speaker call in a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Announcement (broadcast) to all members of a line trunk group . . 54
Using call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Automatically forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Delayed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Forwarding calls for other stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Saving a call forwarding destination for another phone
and activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Saving a call forwarding destination for fax/PC/busy station
and activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Displaying/deactivating call forwarding for another phone . . . . . . . 58
Displaying/deactivating call forwarding for fax/PC/busy stations . . . 59
Changing call forwarding for another station . . . . . . . . . . . . . . . . . . 59
Leaving/rejoining a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

7
Contents
Saving speed dial numbers and appointments . . .61
Central speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Speed dialing with extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Individual speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Dialing with call charge assignment. . . . . . . . . . . .64
Dialing with project assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Call duration display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Privacy/security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Displaying status in idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Displaying status in call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Notes on voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 67
Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 68
Activating/deactivating "Speaker call protect" . . . . . . . . . . . . . . . . . . . . 69
Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Identifying anonymous callers (trace call) . . . . . . . . . . . . . . . . . . . . . . . 70
More functions/services . . . . . . . . . . . . . . . . . . . . . .71
Using another telephone like your own . . . . . . . . . . . . . . . . . . . . . . . . . 71
Logging on to another phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Logging off from another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Transferring your own connection to another phone (mobility) . . . . . . . 73
Moving the connection to the "guest telephone". . . . . . . . . . . . . . . 73
Reconnecting to the "home telephone" . . . . . . . . . . . . . . . . . . . . . . 74
Moving the connection to the next telephone . . . . . . . . . . . . . . . . . 75
Individual phone configuration . . . . . . . . . . . . . . . .76
Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Adjusting the display to a comfortable reading angle . . . . . . . . . . . 76
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Room character for speakerphone mode . . . . . . . . . . . . . . . . . . . . 77
Setting the volume of the alert tone . . . . . . . . . . . . . . . . . . . . . . . . 78
Activating/deactivating the ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . 78

8
Contents
Testing the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Testing functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Special parallel call (ONS) functions. . . . . . . . . . . .80
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Responding to error messages on the screen . . . . . . . . . . . . . . . . . . . 81
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . 83
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
HiPath 4000 service menu . . . . . . . . . . . . . . . . . . . . .86

General information
9
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea-
tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer-
ence Guide contains quick and reliable explanations of frequently used
functions.
Service
If you experience problems or defects with the phone, please dial the ser-
vice number for your country.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en-
dangering yourself or other persons and to prevent damage to the
unit.
The Siemens service department can only help you if you experi-
ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

General information
10
Intended use
The OpenStage phone is a desktop or wall-mounted unit designed for
speech transmission and for connection to the LAN. Any other use is re-
garded as unauthorized.
Telephone type
The OpenStage 20 is available in three product variants, which differ in the
following points:
OpenStage 20 E
The suffix "E" stands for "economy".
You can perform "open listening" with the OpenStage 20 E Æpage 23;
however, "speakerphone mode" Æpage 21 is not available. This variant
has a 10/100 Mbps Ethernet switch Æpage 14.
OpenStage 20
OpenStage 20 has a "speakerphone mode" Æpage 21 and this variant also
has a 10/100 Mbps Ethernet switch Æpage 14.
OpenStage 20 G
The suffix "G" stands for "Gigabit".
OpenStage 20 G has a "speakerphone mode" Æpage 21 and this variant
also has a 1000 Mbps Ethernet switch Æpage 14.
The identification details (exact product designation and serial number) of
your telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communications platform can
be obtained from your service technician.
Please have this information ready when you contact our service depart-
ment regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality (OpenStage 20/20 G only), the
area in front of the microphone (front right) should be kept clear. The
optimum speakerphone distance is 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required Æpage 76.

General information
11
Voice encryption
Your OpenStage 20/20 G, software release 2 (V1 R2.xxxx) and later, sup-
ports voice encryption on HiPath 4000 V4 R1. This allows you to use your
OpenStage to perform tap-proof calls. Voice transmission is encrypted and
data is decrypted at the other call party’s phone and vice versa.
There is a difference between secure modes "Cipher Mode" and "Secure
Mode".
In idle mode, you can see which secure mode is activated on your Open-
Stage display Æpage 66.
Cipher Mode
To guarantee that your calls are always secure, your service personnel can
activate "Cipher Mode". In this mode, voice transmission is always encrypt-
ed, even when it is to a phone that does not support voice encryption.
However, this may cause a loss in call quality.
If your phone is in "Cipher Mode", you receive the message "always en-
abled" when you query status Æpage 66.
Secure Mode
If "Secure Mode" is enabled on your phone, and a connection is established
to a phone that does not support voice encryption, the call is not encrypted
and thus unsecured.
Your service personnel can define at the communication system whether
you are notified of unencrypted calls and how Æpage 66.
If your phone is in "Secure Mode", you receive the message "enabled"
when you query status Æpage 66.

Getting to knowyour OpenStage phone
12
Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele-
ments and the displays on your OpenStage phone.
The user interface of your OpenStage 20 E/20/20 G
Please note the descriptions of the different product variants
Æpage 10.
1 You can make and receive calls as normal using the handset.
2 The display permits intuitive operation of the phone Æpage 17.
3 The function keys allow you to call up the most frequently used func-
tions during a call (e.g. Disconnect) Æpage 15.
4Omailbox key and Nmenu key.
5Audio keys are also available, allowing you to optimally configure the
audio features on your telephone Æpage 15.
6 The 3-way navigator is a convenient navigation tool Æpage 16.
7 The keypad is provided for input of phone numbers/codes.
7
1
6
2
3
45

Getting to know your OpenStage phone
13
Ports on the underside of the phone
Properties of your OpenStage 20 E/20/20 G
OpenStage 20 E 20 20 G
LCD display, 24 x 2 characters ;;;
Full-duplex speakerphone function - ;;
10/100 Mbps Ethernet switch Æpage 14 ;; -
1000 Mbps Ethernet switch Æpage 14 --
;
Wall mounting ;;;
Network
PC
Power supply unit
Handset
Local
cable type

Getting to knowyour OpenStage phone
14
Using network ports more efficiently
OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch.
OpenStage 20 Ghas a 1000 Mbps Ethernet switch. This means that you
can connect a PC to the LAN directly via the phone. The telephone-PC con-
nection option must first be activated on the telephone by service person-
nel.
Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.
OpenStage 20 E/20/20 GNetwork switch PC

Getting to know your OpenStage phone
15
Keys
Functionkeys
Mailbox key and Menu key
Audio keys
Star and hash key
Key Function when key is pressed
sEnd (disconnect) call Æpage 23.
,Saved number redial (last number dialed) Æpage 25.
rButton for fixed call forwarding (with red LED key) Æpage 30.
pActivate/deactivate microphone (OpenStage 20/20 G only; also
for speakerphone mode) Æpage 23.
Key Function when key is pressed
OOpen mailbox (with red LED key) Æpage 18.
NOpen Program/Service menu (with red LED key) Æpage 20.
Key Function when key is pressed
-Set volume lower and contrast brighter Æpage 77.
nTurn loudspeaker on/off (with red LED key) Æpage 23.
+Set volume louder and contrast darker Æpage 77.
Key Function when key is pressed
)Turn ringtone on/off Æpage 78.
(Turn phone lock on/off Æpage 67.

Getting to knowyour OpenStage phone
16
3-way navigator
With this control, you can manage most of your phone’s functions, as well
as its displays.
Remove the protective film from the ring around the 3-way naviga-
tor before using the phone.
Operation Functions when key is pressed
Press the $key.
In idle mode:
• Open the idle menu Æpage 17
In lists and menus:
•Scrolldown
Press the %key.
In idle mode:
• Open the idle menu Æpage 17
In lists and menus:
• Scroll up
Press the ikey.
Entry selected:
• Perform action

Getting to know your OpenStage phone
17
Display
Your OpenStage 20 E/20/20 G comes with a tilt-and-swivel black-and-
white LCD display. Adjust the tilt and contrast to suit your needs
Æpage 76.
Idle mode
If there are no calls taking place or settings being made, your
OpenStage 20 E/20/20 G is in idle mode.
Example:
Idle menu
When in idle mode, press a key on the 3-way navigator Æpage 16 to dis-
play the idle menu. You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Unanswered calls?[1]
• Incoming calls?[1]
• Outgoing calls?[1]
• Deact call forwarding?[2]
• Act. FWD-FIXED?[3]
• Act. FWD-VAR-ALL-BOTH?
• Display callbacks?[4]
• Direct call pickup?
• Voice encryption?[5]
• Program/Service?
[1] This appears as an option if entries are available.
[2] This appears as an option if fixed or variable call forwarding is activated.
[3] This appears as an option if a phone number is saved for fixed call forwarding.
[4] This appears as an option if a callback is saved.
[5] This appears as an option if voice encryption is activated
220870 f
Time
Date
Open the idle menu
Own phone number
10:29 WE . . :
05 08.07

Getting to knowyour OpenStage phone
18
Mailbox
Depending on your communication platform and its configuration (contact
your service personnel), you can use the mailbox key to access messages
from services such as HiPath Xpressions.
The following messages are saved:
• Callback requests
•Voicemail
Messages (callback requests)
New messages, or messages that have not yet been processed are sig-
naled as follows:
•OThe key LED lights up.
• When the handset is lifted and the speaker key pressed, you hear an
acoustic announcement (announcement text).
To access the menu: Press the mailbox key O. The newest entry is dis-
played.
Example:
Voicemail
Press the mailbox key O.
If your system is appropriately configured, you can call the voice mailbox
directly and immediately play back the stored messages.
These announcements remain active until all messages have been
viewed or deleted.
For a description of how to edit the entries Æpage 36.
New voicemails that have not been played back fully cannot be de-
leted. To mark a message as "played back", jump with 66 to the
end of the message.
WE . . : 16:25 f
10168 PETER Call N
Date
Time
Caller ID
Function menu
Type of message
05.08

Getting to know your OpenStage phone
19
Call log
Calls to your phone and numbers dialed from your phone are recorded
chronologically in the call log, sorted, and divided into the following lists:
• Unanswered calls
• Incoming calls
• Outgoing calls
Your phone saves the last 10 unanswered calls, the last 6 outgoing calls,
and the last 12 incoming calls in chronological order. Each call is assigned
a time stamp. The most recent entry in the list that has not yet been re-
trieved is displayed first. In the case of calls from the same caller, only the
time stamp is updated.
Every list that contains at least one entry is automatically offered
Æpage 17 in the idle menu Æpage 40.
Information is displayed regarding the caller and the time at which the call
was placed.
Example:
Callers with suppressed numbers cannot be saved in the call log.
For a description of how to edit the call logs Æpage 40.
Busy 21.02. 16:25 f
10168 PETER
Date
Telephone status during
a call attempt
Time
Caller ID
Function menu

Getting to knowyour OpenStage phone
20
Program/Service menu
Use the Nmenu key to reach the Program/Service menu for your com-
munication system.
The menu key LED remains red as long as you are in this menu.
Example:
The menu structure comprises several levels. The first line in this structure
shows the menu currently selected while the second line shows an option
from this menu.
Accessing the menu
There are two ways to open the Program/Service menu on your communi-
cation system:
1. Press the menu key N, use the $or %keys to select an option
and confirm with i.
2. In idle mode, press $or %and select a menu option from the idle
menu Æpage 17.
Control and monitoring function
A control or monitoring function can be activated on your phone for service
purposes by remote maintenance.
Control function
Service personnel have the option to activate and deactivate features of
the phone via remote maintenance. During maintenance the handset, mi-
crophone, loudspeaker and headset are deactivated. You are additionally
informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the service per-
sonnel install a monitoring function. You can use your phone as normal du-
ring monitoring. However you will first be informed about the operation
with a message on the display and prompted to allow monitoring.
Destinations? f
Program/Service:
Menu title
Further entries are available
Menu option