Siemens optiPoint 410 advance S User manual

HiPath2000
HiPath 3000
HiPath 4000
optiPoint 410 advance S V6.0
optiPoint 420 advance S V6.0
User Manual

Safety Precautions
2
Safety Precautions
For Your Safety
The IP telephone optiPoint 410/420 advance S V6.0 complies with the Eu-
ropean standard EN 60 950, which deals with the safety of information
technology appliances including electronic office equipment. This device
has been designed with safety in mind, thus protecting both individuals
and objects.
There is always the danger of small objects being swallowed by young chil-
dren. In the case of the optiPoint 410/420 advance S V6.0, this applies in
particular to the connecting cord clip.
Please make sure that such items are not accessible to children.
• Use only the enclosed power supply together with the special LAN
cable.
• Never open the power supply enclosure.
Protection of the Telephone
• The telephone must not be used in bathrooms, etc. as it is not splash-
proof.
• Before connecting or disconnecting the LAN cable, pull the power plug
out of the plug receptacle first.
• The device must not come into contact with abrasive liquids or liquids
which are liable to discolor it, such as tea, coffee, fruit juices or soft
drinks.
Location of the Telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5 °C and 40 °C (41 °F and 104 °F).
• To ensure good handsfree talking quality, the area in front of the micro-
phone (front right) should be kept clear. The optimum handsfree dis-
tance is 20 inches (50 cm).
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele-
phone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic equipment and the plas-
tic casing.
• Do not operate the telephone in damp environments such as bath-
rooms.

Safety Precautions
3
Important Notes
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract. The trademarks used are owned by Siemens AG or their respec-
tive owners.
Labels
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories. The use of other manufacturers’ acces-
sories may be dangerous and will render the warranty and approval null
and void.
Never open the telephone set or an add-on unit. If any problems arise,
contact your service personnel.
The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.
This device has been manufactured in accordance with our certified environ-
mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and elec-
tronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you
purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is in-
stalled and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equip-
ment.

4
Contents
Contents
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
For Your Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Protection of the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About These Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Notes and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Symbols in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Layout of the optiPoint 420 advance S V6.0 . . . . . . . . . . . . . . . . . . . . . 14
Display and Dialog Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Operating the Telephone with the Display . . . . . . .19
Standard Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Function Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 20
Answering a Call Without the Headset (Speakerphone Mode) . . . . 20
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . 21
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Open Listening During the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Refusing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Holding a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5
Contents
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dialing Following Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dialing Before Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using DTMF Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Displaying the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
"Missed calls" Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Consulting with a Second Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Introducing Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Canceling Consultation Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Alternating Between Two Parties . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Dialing Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Dialing with Selected Dialing Key . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Notebook Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Deactivating the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Activating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Activating/Deactivating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . 35
Using a Key to Activate/Deactivate Do Not Disturb. . . . . . . . . . . . . 36
Customizing the Telephone. . . . . . . . . . . . . . . . . . . .37
Accessing the Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Country Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Call Duration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Dialing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Daylight Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Hold Ringback Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Hold Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Idle State Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Inactivity Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
DSM Call View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
USB Keyboard Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

6
Contents
Displaying Icons Instead of Text . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Options for on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Suppressing message about missed calls. . . . . . . . . . . . . . . . . . . . 50
Rejecting a call during dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Local Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Lock Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Assigning Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Example 1: Assigning the Mute Function to a Function Key . . . . . . 55
Example 2: Assigning Repertory Dialing to a Function Key . . . . . . . 56
Example 3: Assigning a Number or Name to a Function Key . . . . . 58
Using Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Loudspeaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Room Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Key Clicks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Operating the Telephone with the optiPoint display
module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Call View Start Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Swap Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Applications Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Incoming Call in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Reject Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Displaying Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing from Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Repertory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7
Contents
Conducting Two Calls Simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 80
Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Alternate – Alternating Between Two Parties . . . . . . . . . . . . . . . . . 84
Redial Last Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Dialed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Received Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Character Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Changing Character Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Switching Between Overwrite and Insert Mode . . . . . . . . . . . . . . . 92
Navigating on the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Selecting and Activating Control Elements . . . . . . . . . . . . . . . . . . . 94
Edit Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Control Keys on the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Setup Menu in the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Preparatory Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Change User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Select Function Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Country Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Call-Related Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Alphabetic Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Using Editors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Entering Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Navigating During Text Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

8
Contents
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Idle Mode Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
User Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Telephone Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Messages and Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Labeling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Important Functions at a Glance. . . . . . . . . . . . . . .125

General Information
9
General Information
About These Operating Instructions
These operating instructions will help you get to know the optiPoint 410/
420 advance S V6.0 and to use its functions. The instructions contain im-
portant information for safe and proper operation of the optiPoint 410/
420 advance S V6.0. Follow them carefully to avoid improper operation
and get the most out of your multi-function telephone in a network envi-
ronment.
Everybody involved in installing, operating or programming the
optiPoint 410/420 advance S V6.0 must read these operating instructions.
The layout of this operating manual is extremely user-friendly. You will be
guided through operation of the optiPoint 410/420 advance S V6.0 step by
step – starting with a description of simple basic functions, through con-
figuration of all operating parameters to a description of the additional fea-
tures. Administrative tasks are described in a separate manual. The quick
reference guide is meant to give you quick and reliable explanations regard-
ing frequently used functions.
Intended Use
The optiPoint 410/420 advance S V6.0 telephone is a desktop unit de-
signed for voice transmission and for connection to a LAN. It can be oper-
ated also as a stand-alone unit. Any other use is regarded as not pre-
scribed.
Product Identification
The characteristics of the telephone – precise product name and serial
number – are displayed on the nameplate on the underside of the tele-
phone. Please have these at hand when you contact our service depart-
ment regarding problems or defects on the unit itself.
For your own protection, please read the section dealing with safety.
Follow the safety instructions carefully in order to avoid endangering
yourself or other persons and to prevent damage to the unit.

General Information
10
Echo Effect
In some cases, while using the telephone you may hear an echo, which
can be quite strong. This is not due to any design defect or other fault with
your IP telephone, but caused by the other client. For example, if the echo
occurs during a call, it may be that the loudspeakers and microphones
need to be repositioned.
Service
In the case of any trouble or defects on the unit itself, please dial the ser-
vice number of your country.
Notes and Symbols
Safety
Information that is important for preventing injury or damages is marked
specially, as they are important instructions for correct use of the unit.
The Siemens service department can only help you with encoun-
tered problems or defects on the unit itself.
Should you have any questions regarding the operation, your spe-
cialist retailer or network administrator will gladly help you with the
right answers.
For any questions regarding the telephone connection, please con-
tact your network provider.
7This symbol indicates a hazard. Failure to follow the instructions
given may result in injury or in damage to the unit.
This symbol indicates the following:
• Key information important for the proper use of the telephone
• Particularly important information about the differences be-
tween single-and multiline mode.

General Information
11
Step by Step
Symbols in the Manual
You will find a graphic representation of the Telephone
menu operating steps in logical sequence in the left col-
umn. Below is an explanation of the symbols:
nLift the handset (off-hook).
tReplace the handset.
sConduct a call.
oEnter a telephone number or code.
dd Enter the code.
uor vIncrease or reduce the value depending on the current
operating mode.
Press key.
Press the illuminated key.
Press the blinking key.
:The option appears on the display.
Use the :key to confirm your selection.
:Search for an option.
Press the <>keys
until the option appears on the display.
Then press the :key to confirm your selection.
Dial?
02=Call log

Introduction
12
Introduction
Overview
The optiPoint 410/420 advance S V6.0 is a modern multi-functional IP
telephone. It is designed for connection to data networks and is not direct-
ly connected with an ISDN system or to the PSTN.
The optiPoint 410/420 advance S V6.0 enables voice communication via
the standard Internet Protocol (IP). It is compatible with the signaling stack
in compliance with the SIP (Session Initiation Protocol) protocol specifica-
tion.
The optiPoint 410/420 advance S V6.0 can be used just like a conventional
telephone – the only difference being that your calls are directed via a data
network. The telephone has an Ethernet interface so that when using the
TCP/IP protocol, you can make the telephone calls both via your own intra-
net and via the worldwide Internet.
The optiPoint 410/420 advance S V6.0 also supports other standard proto-
cols, which optimizes the data and voice transmission and simplifies the
administration of the unit. For example, the administrator can download
updates for equipment software or feature enhancements to the
optiPoint 410/420 advance S V6.0 via the FTP server.
The optiPoint 410/420 advance S V6.0 features a four-line display and spe-
cial dialog keys, which allow user-friendly navigation through the menu
structure of the unit’s software. A wide variety of features and programma-
ble keys enable you to configure the telephone individually to meet most
requirements.
This manual describes how to use the optiPoint 410/
420 advance S V6.0 when it is connected to HiPath 3000/
HiPath 4000 from Siemens.
Some of the features described in this manual are only available be-
cause they are provided by HiPath 3000/HiPath 4000. If you are not
using the optiPoint 410/420 advance S V6.0 in a HiPath 3000/
HiPath 4000 environment, contact the administrator to obtain the
corresponding operating manual.

Introduction
13
Features
• Four-line alphanumeric display
• Time and date indication
• Speakerphone and loudspeaker
• Redial and storage of last 20 numbers
• On-hook dialing
• Menu texts in the national language
• 18 and/or 19 (optiPoint 410 advance S V6.0) function keys which are all
programmable on two levels
• 3 dialog keys for menu navigation
• Assignment of selected destination numbers to dialing keys
• Display of the caller’s phone number or name
• Call Transfer, Toggle, Call Holding
• Password-protected user settings
• Variable ringer tone, volume, and sequence
Telephone Types
The administrator can set up the optiPoint 410/420 advance S V6.0 as a
single-line telephone.

Introduction
14
Layout of the optiPoint 420 advance S V6.0
Keys for phone settings
Microphone for
speakerphone
Loudspeaker for
open listening
Dialog key for confirming a function
Dialog keys for scrolling through functions
Handset
Dialing keypad
Illuminated graphics
display, 4 lines of 24
characters each
Key fields –
Programmable* func-
tion keys
Key fields –
Programmable*:
function keys
optiPoint self labeling
key module
* With automatic key labelling

Introduction
15
Display and Dialog Keys
The optiPoint 410/420 advance S V6.0 features a four-line display. In nor-
mal mode the Idle menu appears on the display.
The idle menu displays the time and date in the first line. The telephone
number is displayed in the second line. The user can define any name for
the third line during configuration, such as the user name or the name of
the communication platform. The fourth line provides access to the tele-
phone menu. The arrow icon ">" on the right hand side of the fourth line
indicates that additional functions are available. Any status messages are
displayed in this line (if necessary, several are displayed alternately).
If you want to define settings, use the three dialog keys <, >, :and
the function key "Cancel" to navigate within the hierarchically structured
menu system. The menu structure is nested into a maximum of four levels.
Within this structure, the third line displays the currently selected menu
while the fourth line displays a menu option.
14:15 26.09.04
1228
User Name
Menu >
Time and Date
Telephone Number
Editable display
Shows telephone menu

Introduction
16
Keypad
The optiPoint 410/420 advance S V6.0 keypad features digits, letters and
some special characters. Depending on the selected input mode, you can
key in letters and special characters by pressing the relevant key as often
as necessary until the required character appears on the display.
Examples of letter inputs are the password, the user name, or FTP down-
load files and file paths respectively.
For example, if you want to enter the letter "R", press "7" three times as "R"
is at the third position. For the letter "U", press "8" twice.

Introduction
17
Programmable Keys
optiPoint 410/420 advance S V6.0 is equipped with 18 and/or 19
(optiPoint 410 advance S V6.0) function keys all of which are user-program-
mable on two levels (the "Stop/Escape" and "Shift" keys should be re-
tained). Five of these keys are pre-assigned in the first level
.
With the optiPoint 420 advance S V6.0 you also have the option of assign-
ing a name for the key, which is then automatically displayed.
Each feature key has a corresponding visual indicator (LED) to indicate the
status of the feature.
Function
Key
Function
1 Switch loudspeaker of the base unit on/off.
2 Redial one of the last 20 numbers dialed.
3 Displays the last 20 missed calls and permits selection,
editing and redial functions.
17 Cancel the current action.
18 Shift to the second key level.
Shift
6
7
8
9
10
12
1
3
13
14
15
16
17
18
4
5
2
11
Cancel/Rel.
Loudspeaker
Redial
Missed Calls

Introduction
18
Control Keys
The control keys vand uare located to the left of the dialing keypad. De-
pending on the operating mode you can modify the following settings:
Mode vKey uKey
Incoming call Reduce ring tone vol-
ume
Increase ring tone vol-
ume
Speakerphone Reduce loudspeaker
volume on telephone
Increase loudspeaker
volume on telephone
Handset-controlled
call
Reduce loudspeaker
volume on handset
Increase loudspeaker
volume on handset
Setting using the con-
figuration menu
and "Audio Settings"
Adjust volume of loudspeaker, handset, key click
and ring tone as well as ring tone sequence and
melody (confirm with :)

Operating the Telephone with the Display
19
Operating the Telephone with the Display
The optiPoint 410/420 advance S V6.0 offers all functions on the display in
dialog menus which are independent of status. With the three dialog keys
you can scroll through the individual functions, select the function you re-
quire and activate it. You can also assign enhanced functions to the keys
such as destination numbers or shortcuts for certain actions.
You can set up a connection to a specified phone number by pressing the
:key. Use the <key to edit and correct the phone number.
Standard Telephone Functions
The keypad is used for dialing phone numbers. You can choose to dial a
normal phone number (E.164 phone number) or a URL. The number of dig-
its in an E.164 number and the log-on number for user mobility is restricted
to 20 digits. Other numbers such as phone numbers to be dialed are re-
stricted to 24 digits.
Dialing aids and enhanced functions can be activated using individually pro-
grammable function keys.
Examples of dialing aids and enhanced functions:
• Redial
• Selected dialing
• Repertory dialing
• Abbreviated dialing
• Handsfree operation
•Mute
• Last number redial
You can use dialog menus to perform most other actions.
Function Selection
A function is selected with the keys <or >and confirmed with the :
key. The arrow icon (>) in the fourth line indicates that additional functions
are available. In idle mode, there are no menu options available (no prompt).
At the end of the menu list the >key goes to the beginning of the list, and
at the beginning of the list the <key goes to the end of the list.
When you select a function using the :key, you are led step by step
through the call procedure until all parameters have been entered.

Step by Step
Operating the Telephone with the Display
20
Incoming Calls
The optiPoint 410/420 advance S V6.0 rings giving the
set call signal page 63.
If calling party information is transferred, it appears in
the display.
Answering a Call With the Handset
The telephone rings. The caller is displayed on the
screen.
nLift the handset.
uor vSet call volume. To raise or lower the volume, press the
relevant key until the desired volume is set.
Answering a Call Without the Headset
(Speakerphone Mode)
The telephone rings. The caller is displayed on the
screen.
:Confirm
or
Press key. LED lights up.
Speakerphone mode.
uor vAdjust volume. To raise or lower the volume, keep
pressing the keys until the desired volume is set.
Notes on speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the tele-
phone set in speakerphone mode is about 50 cm
(approx. 20 inches).
If you are defining settings on the telephone
when a call arrives, the process is paused. After
the telephone conversation, the telephone auto-
matically returns you to the point in the menu
structure you were in before the call.
Answer call? >
Loudspeaker