Siemens OPENSTAGE 20 Operating instructions

HOW TO USE THE
SIEMENS OPENSTAGE 20
SIP TELEPHONE

3-Way Navigator
1. To scroll up
2. To confirm entry or
perform action
3. To scroll down
1
2
3

Function and Audio Keys
1. Disconnect Call
2. Repeat dialing
3. Activate or deactivate divert
4. Microphone on or off
123 4

Function and Audio Keys…
Messages / Call Log
Press envelope –press OK
Use to select one of the
following:
–Missed
–Dialled
–Received
Press OK to view records
Menu
User settings
Following selections
Audio
Volumes and tones
Phone
Display contrast

Function & Audio keys…
Adjust speaker or ringer volume
+ Increase volume
-Decrease volume
•Loudspeaker can be used with or without
handset (depending upon the situation)
Loudspeaker On/Off

Transferring a Call
Active Call
•Consult?
(to discuss the call with the staff
member before transfer)
•Enter Extension –OK
•Press the down arrow

•Select complete
transfer -OK
Active Call
•Press the (x2)
•Select blind transfer?
(transfer the call without consulting
the staff member)
•Enter Extension -OK

Basic Functionality
•Voicemail –2555
•*22 –part of the device provisioning
•*33 –Pickup Group referred to as
hunting
•Diverting ext -*10
•Diverting (own office and then ext) -*11

Basic Functions
•To dial any number
–Key in the number and press the button marked OK on the 3-way navigator wait for 7
seconds for automatic dialling of the dialled number to commence
•Switchboard
–Dial *9 and press OK on the navigator
•Extension or External number
–Dial in complete number and press OK on Navigator NB: Remember to include the
extra 0 for an external number 0021808…
•Divert to another extension
–Dial *10 plus Extension Number and press OK on Navigator
•Remove divert
–Dial #10 and press OK on Navigator

Basic Functions
•Divert (first rings in your office and then to extension)
–Dial *11 plus Extension Number and press OK on Navigator
•Remove divert
–Dial #11 and press OK on Navigator
•Callback (if no answer of busy)
–Press once and then OK on the Navigator
•Cancel callback
–Dial #22 and press OK on Navigator
•To intercept a call
–Dial *33 and press OK on Navigator NB: must be part of a pickup group

FAULT REPORTING AND
SERVICE REQUESTS
Report all Service Requests per e-Mail to :
[e-mail]