SII RP-D10 Series User manual

USER'S GUIDE
Thermal Printer
RP-D10 SERIES
Read this USER'S GUIDE carefully before using the printer.
Keep this USER'S GUIDE in a place where it can be accessed
quickly.

RP-D10 SERIES THERMAL PRINTER USER'S GUIDE
U00131353700 November 2013
Copyright 2013 by Seiko Instruments Inc.
All rights reserved.
The information contained herein is the property of SII and shall not be reproduced in whole or in part without prior written
approval of SII.
SII reserves the right to make changes in the specifications and materials contained herein without notice and shall not be
responsible for any damages (including consequential) caused by reliance on the materials presented, including but not
limited to typographical, arithmetic, and listing errors.
is a trademark of Seiko Instruments Inc.
All other trademarks are the properties of their respective companies.
Applicable EC Directive and Standards
Product: Thermal Printer RP-D10 (with AC adapter PW-E2427-W1)
Directive: Title
2004/108/EC EC Electromagnetic Compatibility Directive
2006/95/EC EC Low Voltage Directive (with AC adapter only)
2011/65/EU Restriction of the use of certain hazardous substances (RoHS) Directive
Standards
EN 55022
EN 61000-3-2
EN 61000-3-3
EN 55024
EN 60950-1 (with AC adapter only)
EN 50581
Product: AC adapter PW-E2427-W1
Directive: Title
2004/108/EC EC Electromagnetic Compatibility Directive
2006/95/EC EC Low Voltage Directive
2011/65/EU Restriction of the use of certain hazardous substances (RoHS) Directive
Standards
EN 55022
EN 61000-3-2
EN 61000-3-3
EN 55024
EN 60950-1
EN 50581

Federal Communications Commission (FCC) compliance statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
Industry Canada (IC) compliance statement
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.

1
1. INTRODUCTION
This manual describes how to handle RP-D10 thermal printer (hereinafter referred to as printer), specified AC
adapter, specified AC cable, and other accessories.
Read through the "2. SAFETY PRECAUTIONS" and "3. OPERATING PRECAUTIONS" carefully before using
the printer, and handle it safely and properly.
Keep this manual in a place where it can be accessed quickly.
See the technical reference for more detailed function and specifications on the printer.
This USER'S GUIDE consists of the following sections.
1. INTRODUCTION..................................................................................................................................1
2. SAFETY PRECAUTIONS....................................................................................................................2
3. OPERATING PRECAUTIONS.............................................................................................................5
4. PREPARATION....................................................................................................................................8
5. IDENTIFYING THE MODEL TYPE....................................................................................................10
6. EACH PART OF PRINTER................................................................................................................11
7. POWER CONNECTION....................................................................................................................14
8. THERMAL PAPER SETTING ............................................................................................................15
9. PREVENTION AND TREATMENT OF PAPER JAM.........................................................................20
10. TEST PRINT......................................................................................................................................22
11. FUNCTION SETTING........................................................................................................................23
12. CONNECTING TO THE HOST DEVICE...........................................................................................24
13. SETTINGS WHEN USING 58mm PAPER WIDTH ...........................................................................27
14. WALL MOUNTING KIT (WLK-B01-1)................................................................................................30
15. PRINTER MAINTENANCE................................................................................................................33
16. TROUBLESHOOTING.......................................................................................................................34
17. SPECIFICATION................................................................................................................................35
18. ACCESSORIES AND CONSUMABLE PARTS .................................................................................38

2
2. SAFETY PRECAUTIONS
In this SAFETY PRECAUTIONS, the following symbols are used to ensure safe and proper use of products
and prevent from damaging devices.
WARNING Failure to follow the instructions marked with this symbol could
result in severe personal injury or death.
CAUTION Failure to follow the instructions marked with this symbol could
result in minor personal injury or property damage.
About symbols
The symbol indicates information which you should pay attention to (including danger
and warnings).
The symbol indicates information about prohibited procedures.
indicates "Disassembly is prohibited."
The symbol indicates information about obligated or instructed procedures.
indicates "Unplug the power plug from an outlet."

3
OPERATING PRECAUTIONS
WARNING
Never attempt the followings. Failure to follow the instructions leads to fire, electric shock, or accident.
Do not insert any foreign objects such as a piece of metal or any liquid into the products.
Do not touch the metal parts of the terminal, AC plug, and DC plug.
To avoid short circuits, prevent terminals of the products, AC plug, and DC plug from touching any
conductor such as metal.
Take care not to spill liquid on the products.
Do not touch the products with wet hand.
Do not disassemble or reconstruct the products.
Use the printer only with specified AC adapter and AC cable.
Do not use an AC adapter with a voltage other than specified.
Keep the AC plug and the DC plug away from dust and metal objects.
Make sure the AC plug and DC plug are securely plugged in when using the products.
Do not destroy the AC cable, AC plug, and DC plug.
Do not bend, pull, or twist the AC cable forcibly or place heavy staff on them.
Be sure to observe the following instructions. Failure to follow the instructions may lead to fire, electric
shock, or accident.
Be sure to use only in countries where the products meet the regulations.
Using non-compliant products may endanger the safety of products or be considered against
regulations.
Be sure to hold the plug when unplugging AC cable from an outlet.

4
Procedures to take when in trouble
Follow the instructions in the cases below. Failure to follow the instructions may lead to fire, electric shock,
or accident.
Turn the power off and unplug the AC plug from an outlet in any of the cases below:
◆Abnormal status continues.
◆The printer is giving off an unusual smell, smoke, excessive heat, or an unusual noise.
◆A piece of metal, water, or other foreign objects get into the printer.
◆
Case is broken.
When AC cable is damaged, unplug the AC plug from an outlet. Do not use a damaged AC cable.
CAUTION
Observe the following instructions. Failure to follow the instructions may lead fire, electric shock, or
accident.
Turn the power off and unplug the AC plug from an outlet when not in use for a long time or before
maintenance.
Do not use or store the products in the following locations:
◆Locations exposed to direct sunlight or high temperature.
◆Locations exposed to high humidity, a lot of dust, and liquid.
◆
Locations subject to strong vibration or unstable locations.
Do not cover the products with cloth when in use.
Do not touch the thermal head immediately after printing because it gets hot. Be sure to allow it to
cool down before clearing a paper jam or cleaning its head.
The auto cutter printer has an exposed cutter blade in the paper outlet. Do not insert fingers into
printer.
Avoid touching the exposed blade while the printer cover is open.
Keep loose objects such as long hair away from the printer while the printer operates. When they
fall into the printer, it may cause personal injury or damage the printer.

5
3. OPERATING PRECAUTIONS
Follow the precautions below to use the printer properly in order to deliver and maintain the full performance
of the printer.
Using the Printer
◆Be careful not to drop or bump the printer on a hard surface.
◆DO NOT install the printer in direct sunlight.
Be careful about the ambient temperature and humidity.
Suitable environment for the use of the printer is as follows:
•Range of the temperature: 5°C to 45°C
•Range of the humidity: 10%RH to 90%RH
Refer to the technical reference for the certifiable humidity range at each temperature.
◆DO NOT install the printer near devices that generate strong electromagnetic fields such as a copy
machine motor.
◆DO NOT install the printer in a location that is subject to corrosive gas or siloxane and so on.
◆DO NOT connect the AC adapter or the AC cable to the same outlet with devices that generate
noise.
◆DO NOT open the paper cover during printing or cutting.
◆DO NOT connect or disconnect the interface cable during printing or transmission. DO NOT touch
the connectors of the interface cable during printing.
◆Turn the power off when not in use.
In addition, when the printer is not used for a long time, unplug the AC plug from an outlet, and set
thermal paper to protect the platen.
◆Clean the printer case using soft, lint-free cloth. DO NOT use alcohol or other solvent.
◆Before using, always clean the terminals using a dry, soft, lint-free cloth. When the terminals are
dirty, it may cause contact failure.
◆DO NOT touch the thermal head directly. Doing so may result in poor quality due to the dirt or
damage by the static electricity.
◆DO NOT use the thermal head when it is wet. Doing so may damage the printer.
◆When cleaning the thermal head, wipe the thermal head with a cotton swab or other soft material.
◆The AC adapter may get hot when in use. This is normal and is not a malfunction.
◆Using the printer under low temperature environment or printing at a high print rate might cause
unclear printing or generate loud sound. This is not a failure in the printer, but an inherent paper
phenomenon.
◆When handling the printer, be aware of static electricity.When the static electricity is discharged, this
could cause a USB communication failure. When this problem occurs, disconnect the USB
connector that is connected to the host device and wait a few seconds before connecting it again.
◆DO NOT print without the thermal paper.

6
◆DO NOT drop or insert any foreign objects such as a clip, a pin, or a screw in the internal parts or
slot of the printer.
◆DO NOT drop any liquid or spray a solvent to the printer.
◆NEVER push the switch on the operation panel using sharp object such as pen tip.
◆DO NOT use two or more thermal papers which are taped together.
◆NEVER pull out the thermal paper when the thermal paper is set.
◆Make sure not to injure your body or other objects by the plate edge.
◆Unplug the DC plug or AC plug from an outlet when something goes wrong with the printer.
◆NEVER disassemble the printer without a serviceman.
◆Be careful not to get your fingers or hands caught in the printer when opening or closing the paper
cover.
◆In order to ensure the function and the safety of the product, be sure to observe the installation
direction.
◆DO NOT connect the RJ connector to a phone line. It should be used as the drawer kick connector.
◆NEVER connect a USB cable to the RJ connector.
◆As the plated sheet steel is used in the printer, the edge face might rust.
◆When moving the printer from the installation site, hold the printer main body tightly with both hands,
then lift it upward slowly to leave the rubber feet from the installation surface. Lifting it rapidly or
moving it horizontally may peel the entire rubber feet, peel their surfaces, or damage the outer case.
Thermal Paper Handling
◆Store the thermal paper in a cool, dry, and dark place.
◆DO NOT rub the thermal paper with hard objects.
◆DO NOT leave the thermal paper near organic solvents.
◆DO NOT allow plastic film, erasers, or adhesive tape to touch the thermal paper for long periods.
◆DO NOT stack the thermal paper with diazo copies immediately after copying.
◆DO NOT use chemical glue.
◆Always use the specified thermal paper. See "18 ACCESSORIES AND CONSUMABLE PARTS" for
details.
Precautions on Discarding
When discarding used printers, discard them according to the disposal regulations and rules of each
respective district.

7
Notations
The following two types of notations are used throughout this manual to denote operating precautions and
items to remember:
NOTE
◆Operating Precautions
This box contains items that, when not followed, may lead to a malfunction or to a deterioration of performance.
HINT
•Items to Remember
This box contains helpful hints to remember when using the printer.

8
4. PREPARATION
When you open the carton, make sure it contains the printer and its accessories.
SAFETY PRECAUTIONS
(one sheet)
USER'S GUIDE/
Various Software
(CD-ROM, one piece)
Sample thermal paper
Partition plate R
Printer
Partition plate L

9
Models including the AC adapter,AC cable, and interface cable are also available.
Keep the package and packing materials for future transportation or long-term storage.
The available accessories are shown below.
See "5. IDENTIFYING THE MODEL TYPE" for the models which include accessories.
Specified AC cable
(the figure shows CB-US03-20A) Specified AC adapter
Wall mounting kit
Specified USB cable Specified serial cable Specified Powered USB cable

10
5. IDENTIFYING THE MODEL TYPE
The printer model is identified as follows:
RP-D10-K27J1-U1C3
Case color
W: White
K: Black
Interface
S: Serial
U: USB
E: Ethernet
1: USB + Serial*1
Optional cable included
Contact us for details.
*1: Serial with power supply pins.
When the printer is incorporated into your equipment and then supplied electric power from the equipment,
follow the rated value of input voltage for RP-D10 described in the specifications of "17. SPECIFICATION",
and "2.3 POWER SUPPLY SPECIFICATIONS" in "RP-D10 SERIES THERMAL PRINTER TECHNICAL
REFERENCE".
When using a power supply other than the specified AC adapter, use a power supply at your own risk under
the safety standard and EMC regulations.

11
6. EACH PART OF PRINTER
1
2
3
4
56
7
8
9
10
11
12
14
15
13
13
13
13 13
Serial model
USB model
USB + Serial model
Ethernet model

12
1 POWER Switch
The POWER Switch turns the printer on or off. The
LED lights when turning the power on. To turn the
power off, hold down the switch for longer than three
seconds.
2 FEED Switch
The FEED Switch feeds the thermal paper forward.
When holding down the switch for a few seconds,
the printer feeds the thermal paper continuously for
the period of held.
3 LED
The LED lights when turning the power on. See
"LED Display" on the next page for details.
4 Paper outlet
Thermal paper is ejected from here. The cutter is
attached.
5 Release lever
The lever is used to open the paper cover to set the
thermal paper. It is also used to open the paper
cover when a paper jam occurs.
6 Paper cover
The platen is released from the thermal paper when
opening this cover. Open this cover to replace the
thermal paper or to clean the thermal head.
7 Paper holder
The paper holder holds the thermal paper.
8 Thermal head
The thermal head prints data on the thermal paper.
NEVER touch the thermal head immediately after
printing because it gets hot.
9 Paper sensor
The sensor that detects thermal paper existence.
10 Platen
The platen brings the thermal paper into contact
with the thermal head. The platen is turned to feed
the paper.
11 Cutter
The cutter cuts the thermal paper automatically after
printing.
12 Power connector
The AC adapter is connected to here.
13 Interface connector
The interface cable is connected to here.
14 Drawer kick connector
The connector to connect the drawer.
Do not connect a phone line.
15 Wire clip
The communication cable can be fixed to prevent it
from being unplugged.

13
LED Display
LED Indication LED (Color) LED
(Lighting Pattern)
Power off - Off
Power on (print-ready) Green
*1
On
Printing Green On
Output buffer full Green Blink-1
Out-of-paper error Orange Blink-2
Cover open error Orange Blink-1
Hardware error Red On
Head temperature error Red Blink-1
Vp voltage error Red Blink-2
Cutter error Red Blink-3
Rewriting FW Orange On
*1: Default value
Blink Pattern
State Pattern
Blink-1
Blink-2
Blink-3
0.8s
0.1s
0.7s
0.2s
0.1s
0.1s
0.1s

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7. POWER CONNECTION
This printer can be powered with an AC adapter.
Be sure to see "17. SPECIFICATION" for the AC adapter.
Connecting the AC Adapter
(1) Connect the AC cable to the AC adapter.
(2) Insert the DC plug of the AC adapter to the power connector of the printer.
(3) Insert the AC plug of the AC cable to an outlet.
(3)
(1)
(2)
How to unlock the DC plug
Pull
NOTE
◆The DC plug of the printer power connector has the locking system.
Pull the DC plug to the opposite direction of the arrow shown in the front side of the
DC plug to unlock.
Unlock the DC plug as shown in the figure before disconnecting it.
◆Turn the power off before installing or removing the AC adapter.
◆When the printer is not used for a long time, unplug the AC cable from an outlet.

15
8. THERMAL PAPER SETTING
The printer uses the paper roll (hereinafter referred to as thermal paper). The Function Setting of the printer
differs depending on the used thermal paper. See "11. FUNCTION SETTING" for details.
Thermal Paper Setting
(1) Operate the release lever to the direction of the arrow shown in the figure to open the paper cover.
Top eject
Front eject

16
(2) Take the glued end from the thermal paper.
(3) Set the thermal paper from directly above to the paper holder. At the time, set the thermal paper direction
as shown in the figure.
Top eject
Printing
side
Front eject
Printing
side
NOTE
◆Be careful not to cut your fingers by the cutter blade.

17
(4) Pull the thermal paper straight. Make sure that the thermal paper does not slant.
Top eject
Good No good
Front eject
Good No good