SMART Board SBID8055i-G5-SMP Service manual

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SMARTBoard® 8000i-G5-SMP series
interactive flat panels
ADMINISTRATOR’S GUIDE
FOR MODELS SBID8055i-G5-SMP AND SBID8065i-G5-SMP

smarttech.com/kb/170814
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial number:
Date of purchase:
この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ
う要求されることがあります。
VCCI-A
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
Trademark notice
SMARTBoard, SMARTkappiQ, SMARTInk, SMARTMeetingPro, DViT, PenID, smarttech, the SMART logo and all SMART taglines are trademarks or registered
trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective
owners.
Copyright notice
© 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
11/2015

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Important information
WARNING
lFailure to follow the installation instructions shipped with the interactive flat panel could
result in injury and product damage which may not be covered by the warranty.
lDo not open or disassemble the interactive flat panel. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the interactive flat
panel. Rather, mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the interactive flat panel to rain or
moisture.
lIf the interactive flat panel requires replacement parts, make sure the service technician
uses replacement parts specified by SMARTTechnologies or parts with the same
characteristics as the original.
lEnsure that any cables that cross the floor to the interactive flat panel are properly bundled
and marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the interactiveflatpanel’s
polarized plug.
lUse the power cable provided with the interactiveflatpanel. If a power cable is not
supplied, contact your supplier. Use only power cables that match the AC voltage of the
power outlet and that comply with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the interactiveflatpanel by connecting rope or wire to its handles.
The interactiveflatpanel is heavy, and failure of the rope, wire or handle could lead to
injury.

IMPORTANT INFORMATION
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lUse only VESA®-approved mounting hardware.
lDisconnect all of the interactiveflatpanel’s power cables from the wall outlet and seek
assistance from qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the interactiveflatpanel
oObjects fall into the interactiveflatpanel
oThe interactiveflatpanel is dropped
oStructural damage, such as cracking, occurs
oThe interactiveflatpanel behaves unexpectedly when you follow operating
instructions
CAUTION
lBefore you clean the interactive flat panel’s screen, shut down or disconnect the computer.
Otherwise, you may scramble the desktop icons or inadvertently activate applications when
you wipe the screen.
lAvoid setting up and using the interactive flat panel in an area with excessive levels of dust,
humidity and smoke.
lDust buildup on the camera windows and reflective tape will degrade touch performance.
SMART recommends that you inspect the camera windows and reflective tape for dust
buildup and clean weekly.
lMake sure an electrical socket is near the interactive flat panel and remains easily
accessible during use.
lThe external power supply must meet the Limited Power Source (LPS) requirements of
CSA/UL/IEC/EN 60950-1, when required.
lThe interactive flat panel should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the interactive flat panel.

IMPORTANT INFORMATION
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lThe accessory slot is for use with SMART accessories only. The slot’s maximum available
power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure
that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-
1.
lYou must connect the USB cable that came with the interactive flat panel to a computer that
has a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
interactive flat panel.
IMPORTANT
lThe following are the maximum power requirements for the interactiveflatpanel:
Model Power requirements
SBID8055i-G5-SMP 90V to 240V AC, 50Hz to 60 Hz, 130 W
SBID8065i-G5-SMP 100V to 240V AC, 50 Hz to 60 Hz, 200 W
lFor additional requirements and other information, refer to the interactiveflatpanel’s
specifications (see Resources for decision makers on page9).

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Contents
Important information i
Chapter 1: Welcome 1
About this guide 1
About the interactiveflatpanel 2
About SMART software 8
Resources for administrators 8
Resources for others 9
Chapter 2: Mounting the interactiveflatpanel 11
Before mounting the interactiveflatpanel 11
Mounting the interactiveflatpanel vertically 12
Choosing a location 12
Choosing a height 13
Chapter 3: Connecting power and devices 15
Connector panel 16
Connecting power 17
Connecting the roomcomputer 17
Connecting cables for a guest laptop 18
Connecting external speakers 18
Using the USB receptacle 18
Switching between input sources 18
Chapter 4: Setting up the interactiveflatpanel and roomcomputer 21
Turning on the interactiveflatpanel and roomcomputer for the first time 21
Installing SMART software 22
Running the SMART Connection Wizard 22
Chapter 5: Maintaining the interactiveflatpanel 23
Resetting the interactiveflatpanel 23
Maintaining the interactiveflatpanel software and firmware 24
Maintaining the interactiveflatpanel hardware 27
Removing and transporting the interactiveflatpanel 30
Chapter 6: Troubleshooting 33
Locating the interactiveflatpanel serial number 33
Resolving common issues using the indicator light 33
Resolving presence detection issues 34
Resolving image issues 35

CONTENTS
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Resolving touch issues 35
Resolving connected computer issues 36
Using the SMARTConnectionWizard 37
Using SMART Diagnostics 38
Appendix A: Using the on-screen display menu 39
Changing settings in the on-screen display menu 39
On-screen display menu options 40
Appendix B: Remotely managing the interactiveflatpanel 45
Connecting and configuring a roomcontrolsystem 45
Power modes 47
Room control system programming commands and responses 47
Commands 49
Appendix C: Hardware environmental compliance 55
Waste Electrical and Electronic Equipment (WEEE) 55
More information 55
Index 57

Chapter 1
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Chapter 1: Welcome
About this guide 1
About the interactiveflatpanel 2
Models 2
Specifications 2
Features 3
Components 4
Screen 5
Cameras and reflective tape channel 5
Front control panel 5
Pens with erasers 6
Presence detection sensor 7
Speakers 7
Accessory slot 7
About SMART software 8
Resources for administrators 8
Training 8
Support center and knowledge base 8
Resources for others 9
Resources for decision makers 9
Resources for installers 9
Resources for users 9
This chapter introduces the SMARTBoard® 8000i-G5-SMP series interactive flat panel and this
guide.
About this guide
This guide explains how to set up and maintain the SMARTBoard 8000i-G5-SMP series interactive
flat panel. It includes the following information:
lHow to mount the interactiveflatpanel
lHow to connect power and devices
lHow to set up the interactiveflatpanel

CHAPTER 1
WELCOME
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lHow to maintain the interactiveflatpanel for years of use
lHow to troubleshoot issues with the interactiveflatpanel
In addition, this guide includes information on the interactiveflatpanel’s on-screen display menu
and remote management support.
This guide is intended for individuals who install and maintain interactiveflatpanels in their
organizations. Other documentation and resources are available for individuals who use
interactiveflatpanels.
About the interactiveflatpanel
The interactiveflatpanel features SMART’s proprietary DViT® (DigitalVisionTouch) technology on
an LCD screen with e-LED backlight.
Models
The SMARTBoard 8000i-G5-SMP series interactive flat panels consists of two models:
lSMARTBoard 8055i-G5-SMP interactive flat panel (SBID8055i-G5-SMP)
lSMARTBoard 8065i-G5-SMP interactive flat panel (SBID8065i-G5-SMP)
Differences between these models are noted in this guide.
Specifications
Refer to the interactiveflatpanel’s specifications for detailed technical information, including
product dimensions and weights (see Resources for decision makers on page9).