SMART Board SBID8055i-G5-SMP Service manual

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SMARTBoard® 8000i-G5-SMP series
interactive flat panels
ADMINISTRATOR’S GUIDE
FOR MODELS SBID8055i-G5-SMP AND SBID8065i-G5-SMP

smarttech.com/kb/170814
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial number:
Date of purchase:
この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ
う要求されることがあります。
VCCI-A
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
Trademark notice
SMARTBoard, SMARTkappiQ, SMARTInk, SMARTMeetingPro, DViT, PenID, smarttech, the SMART logo and all SMART taglines are trademarks or registered
trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective
owners.
Copyright notice
© 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
11/2015

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Important information
WARNING
lFailure to follow the installation instructions shipped with the interactive flat panel could
result in injury and product damage which may not be covered by the warranty.
lDo not open or disassemble the interactive flat panel. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the interactive flat
panel. Rather, mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the interactive flat panel to rain or
moisture.
lIf the interactive flat panel requires replacement parts, make sure the service technician
uses replacement parts specified by SMARTTechnologies or parts with the same
characteristics as the original.
lEnsure that any cables that cross the floor to the interactive flat panel are properly bundled
and marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the interactiveflatpanel’s
polarized plug.
lUse the power cable provided with the interactiveflatpanel. If a power cable is not
supplied, contact your supplier. Use only power cables that match the AC voltage of the
power outlet and that comply with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the interactiveflatpanel by connecting rope or wire to its handles.
The interactiveflatpanel is heavy, and failure of the rope, wire or handle could lead to
injury.

IMPORTANT INFORMATION
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lUse only VESA®-approved mounting hardware.
lDisconnect all of the interactiveflatpanel’s power cables from the wall outlet and seek
assistance from qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the interactiveflatpanel
oObjects fall into the interactiveflatpanel
oThe interactiveflatpanel is dropped
oStructural damage, such as cracking, occurs
oThe interactiveflatpanel behaves unexpectedly when you follow operating
instructions
CAUTION
lBefore you clean the interactive flat panel’s screen, shut down or disconnect the computer.
Otherwise, you may scramble the desktop icons or inadvertently activate applications when
you wipe the screen.
lAvoid setting up and using the interactive flat panel in an area with excessive levels of dust,
humidity and smoke.
lDust buildup on the camera windows and reflective tape will degrade touch performance.
SMART recommends that you inspect the camera windows and reflective tape for dust
buildup and clean weekly.
lMake sure an electrical socket is near the interactive flat panel and remains easily
accessible during use.
lThe external power supply must meet the Limited Power Source (LPS) requirements of
CSA/UL/IEC/EN 60950-1, when required.
lThe interactive flat panel should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the interactive flat panel.

IMPORTANT INFORMATION
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lThe accessory slot is for use with SMART accessories only. The slot’s maximum available
power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure
that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-
1.
lYou must connect the USB cable that came with the interactive flat panel to a computer that
has a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
interactive flat panel.
IMPORTANT
lThe following are the maximum power requirements for the interactiveflatpanel:
Model Power requirements
SBID8055i-G5-SMP 90V to 240V AC, 50Hz to 60 Hz, 130 W
SBID8065i-G5-SMP 100V to 240V AC, 50 Hz to 60 Hz, 200 W
lFor additional requirements and other information, refer to the interactiveflatpanel’s
specifications (see Resources for decision makers on page9).

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Contents
Important information i
Chapter 1: Welcome 1
About this guide 1
About the interactiveflatpanel 2
About SMART software 8
Resources for administrators 8
Resources for others 9
Chapter 2: Mounting the interactiveflatpanel 11
Before mounting the interactiveflatpanel 11
Mounting the interactiveflatpanel vertically 12
Choosing a location 12
Choosing a height 13
Chapter 3: Connecting power and devices 15
Connector panel 16
Connecting power 17
Connecting the roomcomputer 17
Connecting cables for a guest laptop 18
Connecting external speakers 18
Using the USB receptacle 18
Switching between input sources 18
Chapter 4: Setting up the interactiveflatpanel and roomcomputer 21
Turning on the interactiveflatpanel and roomcomputer for the first time 21
Installing SMART software 22
Running the SMART Connection Wizard 22
Chapter 5: Maintaining the interactiveflatpanel 23
Resetting the interactiveflatpanel 23
Maintaining the interactiveflatpanel software and firmware 24
Maintaining the interactiveflatpanel hardware 27
Removing and transporting the interactiveflatpanel 30
Chapter 6: Troubleshooting 33
Locating the interactiveflatpanel serial number 33
Resolving common issues using the indicator light 33
Resolving presence detection issues 34
Resolving image issues 35

CONTENTS
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Resolving touch issues 35
Resolving connected computer issues 36
Using the SMARTConnectionWizard 37
Using SMART Diagnostics 38
Appendix A: Using the on-screen display menu 39
Changing settings in the on-screen display menu 39
On-screen display menu options 40
Appendix B: Remotely managing the interactiveflatpanel 45
Connecting and configuring a roomcontrolsystem 45
Power modes 47
Room control system programming commands and responses 47
Commands 49
Appendix C: Hardware environmental compliance 55
Waste Electrical and Electronic Equipment (WEEE) 55
More information 55
Index 57

Chapter 1
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Chapter 1: Welcome
About this guide 1
About the interactiveflatpanel 2
Models 2
Specifications 2
Features 3
Components 4
Screen 5
Cameras and reflective tape channel 5
Front control panel 5
Pens with erasers 6
Presence detection sensor 7
Speakers 7
Accessory slot 7
About SMART software 8
Resources for administrators 8
Training 8
Support center and knowledge base 8
Resources for others 9
Resources for decision makers 9
Resources for installers 9
Resources for users 9
This chapter introduces the SMARTBoard® 8000i-G5-SMP series interactive flat panel and this
guide.
About this guide
This guide explains how to set up and maintain the SMARTBoard 8000i-G5-SMP series interactive
flat panel. It includes the following information:
lHow to mount the interactiveflatpanel
lHow to connect power and devices
lHow to set up the interactiveflatpanel

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WELCOME
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lHow to maintain the interactiveflatpanel for years of use
lHow to troubleshoot issues with the interactiveflatpanel
In addition, this guide includes information on the interactiveflatpanel’s on-screen display menu
and remote management support.
This guide is intended for individuals who install and maintain interactiveflatpanels in their
organizations. Other documentation and resources are available for individuals who use
interactiveflatpanels.
About the interactiveflatpanel
The interactiveflatpanel features SMART’s proprietary DViT® (DigitalVisionTouch) technology on
an LCD screen with e-LED backlight.
Models
The SMARTBoard 8000i-G5-SMP series interactive flat panels consists of two models:
lSMARTBoard 8055i-G5-SMP interactive flat panel (SBID8055i-G5-SMP)
lSMARTBoard 8065i-G5-SMP interactive flat panel (SBID8065i-G5-SMP)
Differences between these models are noted in this guide.
Specifications
Refer to the interactiveflatpanel’s specifications for detailed technical information, including
product dimensions and weights (see Resources for decision makers on page9).

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WELCOME
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Features
The interactiveflatpanel includes the following features:
Feature Description
Touch support You can do everything on the interactiveflatpanel that you can do
at your computer—open and close applications, meet with others,
create new documents or edit existing ones, visit websites, play
and manipulate videos, and so on—by touching the
interactiveflatpanel’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The interactiveflatpanel’s support for at least four simultaneous
touches enables you and other users to interact with objects on the
screen at the same time.
Writing and drawing
support
You can write over any application in digital ink using one of the
supplied pens, and then erase the digital ink using your palm or the
eraser on the pen.
You and another writer can write or draw digital ink on the screen at
the same time. The PenID™ feature enables you to assign different
ink appearances to each pen.
Audio support The interactiveflatpanel includes integrated speakers for
presenting audio from connected input sources.
The interactive flat panel is available with SMARTkappiQ™
functionality, which enables you to share whiteboard sessions with
others using your mobile device. Others can contribute to the
whiteboard session from their computers or mobile devices.
For more information on SMARTkappiQ functionality, see
smartkapp.com/support.

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WELCOME
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Components
The interactiveflatpanel consists of the following components:
No. Name More information
Pictured
1 Screen Page5
2 Cameras and reflective tape channel Page5
3 Front control panel Page5
4 Pen with eraser (×2) Page6
5 Presence detection sensor Page7
Not pictured
6 Speakers Page7
7 Connector panel Page16
8 Menu control panel Page39
9 USB receptacle Page18
10 Accessory slot Page7

CHAPTER 1
WELCOME
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Screen
The screen specifications vary by model:
Model Diagonal Width Height Aspect ratio
SBID8055i-G5-SMP 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm) 16:9
SBID8065i-G5-SMP 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) 16:9
For information on cleaning the screen, see Cleaning the screen on page28.
Cameras and reflective tape channel
Cameras in the corners of the screen track finger and pen positions across the display. The screen
is bordered by a channel that contains reflective tape.
For information on cleaning the camera windows and reflective tape, see Cleaning the screen on
page28.
CAUTION
lKeep the reflective tape dry.
lDo not remove or damage the reflective tape.
IMPORTANT
lDo not attach adhesive notes or other items to the screen because they will interfere with
the cameras.
lDo not place anything in the reflective tape channel because it will interfere with the
cameras.
Front control panel
The front control panel contains the Standby, Input Select, Mute and volume control buttons.
No. Name
1 Standby button
2 Input Select button
3Mute button
4 Volume decrease
5 Volume increase

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WELCOME
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IMPORTANT
If there is a film over the front control panel, remove it before using the front control panel.
In normal operation, all buttons are white.
The Standby button also functions as an indicator light:
Indicator light Status Troubleshooting
Solid white Normal operation [N/A]
Off Not receiving power Confirm the interactiveflatpanel’s power
cable is connected to the power outlet
(see page17).
Flick the power switch to the ON (I)
position (see page21).
Solid amber DPMS (power management)
mode
Press the Standby button to exit
DPMSmode.
Slowly flashing
amber
Standby mode Press the Standby button to exit
Standby mode.
Flashing amber No USB connection from the
connected computer
Verify the connections to the room
computer (see page17).
Slowly flashing
white
SMARTBoard service not
running on the connected
computer
Ensure that SMARTProductDrivers is
installed and that the SMARTBoard
service is running.
Pens with erasers
The interactiveflatpanel comes with two pens with erasers attached.
The interactiveflatpanel’s bottom frame includes magnetic holders for the pens. Removing a pen
from the holders activates it, and you can use it to draw or erase digital ink.
CAUTION
When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and potentially being damaged.

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WELCOME
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Presence detection sensor
The interactiveflatpanel has a presence
detection sensor on its bottom frame that
can detect people up to 16' (5 m) away
when the interactiveflatpanel is in
Standby mode.
When the sensor detects people in the
room, the interactiveflatpanel turns on
and displays a welcome screen. Touching
the screen activates the
interactiveflatpanel. If the room is empty
for a specified period, the
interactiveflatpanel returns to Standby mode.
NOTES
lSee Cleaning the presence detection sensor on page29 for more information.
lPresence detection settings can be changed with the on-screen display menu. For more
information, see Proximity on page42.
Speakers
The interactiveflatpanel includes two 10 W integrated side-firing speakers.
You can connect external speakers if desired (see Connecting external speakers on page18).
Accessory slot
You can install the optional AM30 appliance in the accessory slot located on the back of the
interactiveflatpanel to take advantage of SMARTkappiQ functionality.
OR
You can install the I/O extension module in the accessory slot. When installed, the I/O extension
module enables you to connect the room computer to the interactiveflatpanel using USB and
HDMI® cables (see Connecting the roomcomputer on page17).
CAUTION
The accessory slot is for use with SMART accessories only. The slot’s maximum available power
is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that
accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.

CHAPTER 1
WELCOME
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About SMART software
To take full advantage of the interactiveflatpanel’s features, you can install the following SMART
software on the computers connected to the interactiveflatpanel:
Software Description
SMARTProductDrivers SMARTProductDrivers enables connected computers to detect
input from the interactiveflatpanel.
SMARTInk™ SMARTInk enables you to write and draw in digital ink over
applications, files, folders, websites and any other open window on
your computer. When you write outside the open windows on your
computer, a SMARTInk Note appears, and you can write inside the
note.
When you open an application that has its own ink tools, you can
use the application’s ink tools to write in the content.
SMARTMeetingPro®
software
SMARTMeetingPro software is designed to use with the
interactiveflatpanel in a meeting room.
You can write or draw on a digital whiteboard, present content by
sharing your desktop and connect and collaborate with local or
remote participants using integrated conferencing software.
Resources for administrators
In addition to this guide, SMART provides a variety of other resources for administrators.
Training
The SMART training website (smarttech.com/trainingforbusiness) includes an extensive library of
training resources you can consult when learning how to set up and maintain the
interactiveflatpanel.
Support center and knowledge base
The Support center (smarttech.com/support) contains a library of documents, including this guide,
and a knowledge base that you can search when troubleshooting issues.

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WELCOME
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Resources for others
SMART provides resources for decision makers, installers and users as well as administrators.
Resources for decision makers
Decision makers can refer to the specifications for detailed information about the
interactiveflatpanels.
Model Specifications
SBID8055i-G5-SMP smarttech.com/kb/170815
SBID8065i-G5-SMP smarttech.com/kb/170841
Resources for installers
Installers can refer to the installation instructions included with the interactiveflatpanel when
installing the product. A PDF version of these installation instructions is available for download from
smarttech.com/kb/170810.
Resources for users
Users can refer to the SMARTMeetingPro software Help for information about using the software
with the interactiveflatpanel. To open the Help, users can select Help > Contents in Whiteboard
mode.

Chapter 2
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Chapter 2: Mounting the interactiveflatpanel
Before mounting the interactiveflatpanel 11
Mounting the interactiveflatpanel vertically 12
Choosing a location 12
Choosing a height 13
Mounting the interactiveflatpanel on a wall requires a team of professional installers.
This chapter is intended for installers. Installers should read this chapter along with the installation
instructions included with the interactiveflatpanel before they mount the interactiveflatpanel.
WARNING
Improper mounting of the interactiveflatpanel can result in injury and product damage.
Before mounting the interactiveflatpanel
Remember the following before mounting the interactiveflatpanel:
lReview the environmental requirements in the interactiveflatpanel’s specifications (see
Resources for decision makers on page9).
lSave all product packaging so that it’s available if you need to transport the
interactiveflatpanel. If the original packaging isn’t available, you can purchase new
packaging from your authorized SMART reseller (smarttech.com/where).
lRefer to local building codes to ensure the wall can support the weight of the
interactiveflatpanel (specified in the following table) and mounting equipment.
Model Weight
SBID8055i-G5-SMP 106 lb. (48.2 kg)
SBID8065i-G5-SMP 137 lb. (62.2 kg)
lUse a standard VESA 400 mm × 400 mm mounting plate (not included) to mount the
interactiveflatpanel on a wall.

CHAPTER 2
MOUNTING THE INTERACTIVEFLATPANEL
12 smarttech.com/kb/170814
lUse M8 screws to fasten the wall bracket.
Screw length 20 mm + xmm < M8 < 45 mm + xmm
where xis the combined thickness of the wall bracket and washer
Fasten force 97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the screws.
NOTE
SMART recommends M8 × 30 mm mounting screws for standard installations where the
total wall mount bracket and washer thickness is less than 7 mm.
lBecause the receptacles might not be easily accessible after the installers mount the
interactiveflatpanel, consider connecting cables for power, computers and other devices
while the interactiveflatpanel is still in its packaging (see Chapter 3: Connecting power and
devices on page15).
lBefore turning on the interactiveflatpanel for the first time, clean the camera windows and
reflective tape following the instructions in Cleaning the camera windows and reflective tape
on page28.
Mounting the interactiveflatpanel
vertically
The interactiveflatpanel is designed for vertical mounting (90° relative to the
floor plus or minus 15° for tolerance). SMART doesn’t support mounting the
interactiveflatpanel at other angles.
Choosing a location
Consider the following when choosing a location for the interactiveflatpanel:
lDo not install the interactiveflatpanel in a location where a door or gate could hit it.
lDo not install the interactiveflatpanel in an area where it will be subjected to strong vibrations
or dust.