SMART Board 800ixe-MP User manual

SMARTBoard™
800ixe-MP
Interactive whiteboard system with
appliance
Configuration and user’s guide

Product registration
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Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial number:
Date of purchase:
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Trademark notice
SMART Technologies ULC. All rights reserved. SMART Board, SMART Notebook, SMART Meeting Pro, SMARTBridgit, DViT, smarttech, the SMART logo and all
SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Brilliant Color, DLP, DLP Link and Texas
Instruments are trademarks of Texas Instruments. Blu-ray is a trademark of the Blu-ray Disc Association. Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the U.S. and/or other countries. HDMI is a trademark or registered trademark of HDMI Licensing LLC. All other third-party product
and company names may be trademarks of their respective owners.
Copyright notice
© 2011 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
One or more of the following patents: US6320597; US6326954; US6540366; US6563491; US6741267; US6803906; US6829372; US6919880; US6954197; US7151533;
US7184030; US7236162; US7411575; US7532206; US7619617; US7643006; US7692625; US7757001; US7880720; USD612396; USD616462; USD617332; USD633546;
USD635189; USD636183; USD636784; Other patents pending; 11/2011

Important information
Before you install and use your SMART Board™ 800ixe-MP interactive whiteboard system with
appliance, read and understand the safety warnings and precautions in this user’s guide and the
included warnings document. These safety warnings and precautions describe the safe and correct
operation of your interactive whiteboard system and its accessories, helping you to prevent injuries
and equipment damage. Ensure that your interactive whiteboard system is always being used
correctly.
In this document, “interactive whiteboard system” refers to your SMART Board 800 series interactive
whiteboard, its SMART UX60 projector, its appliance and its accessories and optional equipment.
The SMART UX60 projector included with your system is designed to work only with certain
SMARTBoard interactive whiteboard models. Contact your authorized SMART reseller
(smarttech.com/where) for more information.
Safety warnings, cautions and important
information
W W A R N I N G
lFailure to follow the installation instructions shipped with your SMART product could result in
personal injury and damage to the product.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lTwo people are required to mount your SMART product because it may be too heavy for one
person to safely maneuver.
When you lift your interactive whiteboard, you and your assistant should stand on either side
of the screen, supporting its weight at the bottom while balancing the top with your other
hands.
i

lWhen mounting the projector boom on a framed or hollow wall, attach both the mounting
bracket and the safety tether to a stud to safely support the projector’s weight. If you use only
drywall anchors, the drywall can fail, resulting in possible personal injury, and damage to the
product which may not be covered by your warranty.
lDo not leave cables on the floor where they can be a tripping hazard. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable
management strip of a contrasting color. Handle cables carefully and avoid excessive
bending.
lDo not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard
interactive whiteboard.
Do not climb on, hang from or suspend objects from the projector boom.
Climbing on the interactive whiteboard or projector boom could result in personal
injury or product damage.
C C A U T I ON
lDo not operate this unit immediately after moving it from a cold location to a warm location.
When the unit is exposed to such a change in temperature, moisture can condense on the
lens and crucial internal parts. Allow the system to stabilize to room temperature before
operation to prevent possible damage to the unit.
lDo not place the unit in hot locations, such as near heating equipment. Doing so could cause
a malfunction and shorten the life of the projector.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lDo not place your SMART product in direct sunlight or near any appliance that generates a
strong magnetic field.
lYou must connect the USB cable that came with your SMARTBoard interactive whiteboard
to a computer that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark
and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid
damage to the SMARTBoard interactive whiteboard.
lDo not block the projector’s ventilation slots and openings.
lAvoid putting the projector into Standby mode during the lamp ignition phase because this
can lead to premature lamp failure. Keep the projector lamp on for a minimum of 45 minutes
before putting it into Standby mode to preserve the lamp life.
I M P O R T A N T I N F O R M A T I O N
ii

lCycling power to the projector repeatedly can lock or damage your SMART product. After
you put the product into Standby mode, wait at least 45 minutes for cooling before starting
the product again.
lDo not adjust any settings in the service menu other than those listed in the following
procedures. Changing other settings might damage or affect the operation of your projector
and may invalidate your warranty.
lBefore you clean the SMART UX60 projector, press the Power button on the ACP and
select the Standby button or press the Power button twice on the remote control to put the
projector into Standby mode.
lDo not spray cleaners, solvents or compressed air near any part of the projector because
they can damage or stain the unit. Spraying the system could spread a chemical mist on
some of the projector’s components and lamp, resulting in damage and poor image quality.
lDo not allow liquids or commercial solvents of any kind to flow into the projector.
lWhen transporting your SMART product, repack it with as much of the original packaging as
possible. This packaging was designed with optimal shock and vibration protection.
lIf your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
I M P O R T A N T I N F O R M A T I O N
iii

I I M P O R T A N T
lUse the instructions included in the interactive whiteboard box to install your SMART Board
800ixe-MP interactive whiteboard system with appliance. To download the instructions from
the SMART Technologies website, see SMART Board 885ixe interactive whiteboard system
textless installation guide (smarttech.com/kb/157628)
lMake sure an electrical socket is near your SMART product and remains easily accessible
during use.
lUsing your SMART product near a TV or radio could cause interference to the images or
sound. If this happens, move the TV or radio away from the projector.
lIf you have peripheral devices that do not use a 4-pin mini-DIN connector or an RCA
composite video jack, or if your device has an audio connection that does not use RCA
jacks, you may need to purchase third-party adapters.
lThere are no projector menu options on the ACP. Keep your remote control in a safe place
because the ACP is not a substitute for the remote control.
lDo not disconnect cables from the ACP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.
lPut your SMART product into Standby mode before cleaning it.
lFollow these guidelines to clean the projector:
oWipe the exterior of the projector with a lint-free cloth.
oIf necessary, use a soft cloth moistened with a mild detergent to clean the projector
housing.
oDo not use abrasive cleaners, waxes or solvents.
oAvoid touching the lens. If it is necessary to clean the lens:
oUse liquids or commercial solvents (such as glass cleaners) to clean the lens,
but do not spray them directly on the system.
oUse protective gloves and dip a lint-free cloth (such as Purestat PW2004) in an
anti-static solvent (such as Hyperclean EE-6310).
oGently wipe the lens from the center to the edge.
lDisconnect the product from its power source when it’s not used for a long period.
I M P O R T A N T I N F O R M A T I O N
iv

Environmental requirements
Before you install your SMART Board 800ixe-MP interactive whiteboard system with appliance,
review the following environmental requirements.
Environmental
requirement
Parameter
Operating temperature l41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)
l41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)
Storage temperature l-4°F to 104°F (-20°C to 40°C)
Humidity l30% to 80% relative humidity, non-condensing
Water and fluid
resistance
lIntended for indoor use only. Doesn’t meet any salt-spray or water
ingress requirements.
lDon’t pour or spray liquids directly onto your interactive whiteboard,
the SMART UX60 projector or any of its sub-components.
Dust lDesigned for pollution degree 1 (P1) as per EN61558-1, which is
defined as “No pollution or only dry non-conductive pollution”.
Electrostatic discharge
(ESD)
lEN61000-4-2 severity level 4 for direct and indirect ESD
lNo malfunction or damage up to 8kV (both polarities) with a 330
ohm, 150 pF probe (air discharge)
lUnmated connectors meet no malfunction or damage up to 4kV
(both polarities) for direct (contact) discharge
Cables lAll SMART Board 800ixe-MP interactive whiteboard system with
appliance cables should be shielded to prevent potential accidents
and degraded video and audio quality.
Conducted and radiated
emissions
lEN55022/CISPR 22, Class A
I M P O R T A N T I N F O R M A T I O N
v

Contents
Important information i
Safety warnings, cautions and important information i
Environmental requirements v
Chapter 1: About your interactive whiteboard system 1
Features of the SMARTBoard interactive whiteboard system with appliance 2
Included accessories 5
Optional accessories 6
Chapter 2: Installing your interactive whiteboard system 7
Choosing a location 8
Choosing a height 9
Securing the interactive whiteboard system 9
Installing your audio system 10
Routing the cables 10
Chapter 3: Starting your interactive whiteboard system 11
Configuration password 11
Configuration settings 12
Calibrating your interactive whiteboard 15
Orienting your interactive whiteboard 15
Updating your firmware 16
Chapter 4: Using your interactive whiteboard system 17
Using your projector 17
Using your interactive whiteboard 28
Using the appliance control panel (ACP) 29
Using the RCA connector pod 32
Using the SMARTMeetingPro application 32
Using the laptop computer harness 34
Using the SMARTGoWire auto-launch cable 34
Chapter 5: Integrating other devices 35
Video format compatibility 35
Connecting peripheral sources and outputs 37
Chapter 6: Maintaining your interactive whiteboard system 39
Maintaining your interactive whiteboard 39
Cleaning the projector 39
vii

Focusing and adjusting the projector image 40
Replacing the projector lamp 41
Chapter 7: Troubleshooting your interactive whiteboard system 47
Resetting the appliance 48
Correcting image alignment issues 48
Diagnosing issues using the interactive whiteboard system indicators and controls 49
Resolving network communication issues 54
Resolving audio issues 54
Resolving video issues 55
Resolving image issues 55
Resolving connection issues 59
Accessing the service menu 60
Locating serial numbers 62
Transporting your interactive whiteboard system 63
Appendix A: Remotely managing your interactive whiteboard system 65
Web page management 66
Connecting your room control system to the ACP 70
Projector programming commands 71
Simple Network Management Protocol (SNMP) 83
Appendix B: Hardware environmental compliance 85
Waste Electrical and Electronic Equipment regulations (WEEE directive) 85
Restriction of Certain Hazardous Substances (RoHS directive) 85
Batteries 85
Packaging 86
China’s Electronic Information Products regulations 86
U.S. Consumer Product Safety Improvement Act 86
Index 87
C O N T E N T S
viii

Chapter 1: About your interactive
whiteboard system
Features of the SMARTBoard interactive whiteboard system with appliance 2
SMART Board 800 series interactive whiteboard 2
SMART UX60 projector 3
Appliance control panel (ACP) 4
Laptop computer harness 4
Included accessories 5
Remote control 5
Pens 5
Eraser 5
SMARTGoWire™ auto-launch cable 5
Optional accessories 6
RCA connector pod 6
SBA-L projection audio 6
Other optional accessories 6
Your SMART Board 800ixe-MP interactive whiteboard system with appliance combines a wall-
mounted, ultra-short-throw SMART UX60 projector with an appliance and a SMART Board 800 series
interactive whiteboard.
This chapter describes the features of your interactive whiteboard and provides information about
product parts and accessories.
Chapter 1
1

Features of the SMARTBoard interactive
whiteboard system with appliance
Your interactive whiteboard system uses the WXGA
(16:10) ultra-short-throw, high-offset SMART UX60
projector. Your interactive whiteboard system delivers
high-definition, high performance interactivity that is
virtually shadow--free and glare--free.
When the projector displays an image from your computer
on the touch-sensitive interactive whiteboard, you can
open, edit and save existing presentations or create and
save new presentations. You can conference with others
and share information, visit websites, play video clips and
more— all by touching the screen. Two users can also
draw on the interactive surface at the same time, and you
can use an array of gestures within applications.
The projector also supports video and audio connections from a variety of devices, including
DVD/Blu-ray™ players, VCRs, document cameras, digital cameras and high definition sources, and
can project media from these sources onto the interactive screen.
When you use your interactive whiteboard system, you can insert your notes into the program as text
by right-clicking and selecting one of the Inject … Here options in the menu that appears. After you
finish writing and drawing, you can save or clear your notes. If you accidentally clear your notes, you
can restore them.
SMART Board 800 series interactive whiteboard
Your SMART Board 800 series interactive whiteboard, featuring SMART’s proprietary DViT™
(DigitalVisionTouch) technology, is the most intuitive touch sensitive front projection interactive
whiteboard in the world.
C H A P T E R 1
About your interactive whiteboard system
2

Other features of your interactive whiteboard include:
lA modular pen tray that automatically detects when you
pick up a pen tray pen or the eraser
lPen tray buttons that activate the pens’ colors and the
on-screen keyboard, right-click, Orientation and Help
functions
lA durable hard-coated surface that is optimized for
projection and easily cleaned
lA security cable lock feature that enables you to lock
your interactive whiteboard to help safeguard it from
theft
For more information about your SMARTBoard interactive whiteboard, see the SMARTBoard X800
Series Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).
SMART UX60 projector
The SMART UX60 projector system includes an ultra-short-throw projector
for use with SMART Board 800 series interactive whiteboards and a sturdy
support system ideal for classroom environments.
The features of the projector system include:
lA wall-mounted, high-offset SMART UX60 projector engine that uses single chip DLP®
technology by TexasInstruments™, providing BrilliantColor™ performance, High Contrast,
and Gamma 2.1 correction with Bright Classroom, Dark Classroom, sRGB, User and SMART
Presentation modes
l16:10 aspect ratio
l2000 ANSI Lumens (typical)
lPAL, PAL-N, PAL-M, SECAM, NTSC, NTSC 4.43, SDTV (480i/p and 576i/p), HDTV (720p
and 1080i) video system compatibility
lNative 1280 × 800 resolution
lAppleMacintosh, iMac and VESA® RGB video format standard compatibility
lRemote management via network through an RJ45 cable
OR
Remote management via a serial RS-232 interface
lSelf-protection timer for a hot re-strike of the projector lamp
C H A P T E R 1
About your interactive whiteboard system
3

lProtected cable routing through the projector housing, and a cable cover and a wire
management bundle that prevent tampering and clutter
lCleaning cloth for use on the projector lens and system mirror
lSecure mounting and installation system that includes:
oTwo projector padlock loops
oMounting hardware for solid masonry or framed wall installations
lTemplates and instructions for positioning the system safely
Your SMART UX60 projector connection panel supports the following connectors:
l3-pin mini-DIN connector
l4-pin powered mini-DIN connector and 7-pin mini-DIN connector
lS-video input and associated dual-channel audio input (two RCA jacks)
lHDMI™ connector input
lTwo HD-DB15 (VGA) inputs and associated audio input (3.5 mm jack) and one HD-DB15
(VGA) output and associated audio output (3.5 mm jack) with additional interface support for
Component YPbPr and Component YCbCr inputs with proper adapters (not included)
lRJ45 cable for local area network connections
lRS-232 connector
lUSB B receptacle for service access
Appliance control panel (ACP)
Your projector system ACP attaches to the left side of the pen tray. The ACP features an LCD touch
screen and a Power button that reflects the power status of the LCD touch screen. The LCD touch
screen provides task and settings selection, video and audio control, and room control, and it features
USBconnections. For more information on the LCD touch screen and its functionality, see Using the
LCD touch screen on page 30
Laptop computer harness
The laptop computer harness cable enables you to connect a laptop
computer to your interactive whiteboard system (see Connecting peripheral
sources and outputs on page 37). It includes a USB cable and a VGA cable.
C H A P T E R 1
About your interactive whiteboard system
4

Included accessories
The following accessories are included with your SMART Board 800ixe-MP interactive whiteboard
system with appliance.
Remote control
The remote control enables you to control the system and set up your SMART UX60
projector. Use the remote control to access menu options, system information and input
selection options.
Pens
There are two pens included with your interactive whiteboard. Pick up a pen and press one of the four
color buttons on the pen tray (black, red, green or blue) to select the color of digital ink you write on the
interactive whiteboard.
I I M P O R T A N T
Do not substitute the pens with other items, such as dry-erase markers, if Touch Recognition is
enabled. (Touch Recognition enables you to pick up a pen tray pen, and then write, select or erase
without replacing the pen.)
Eraser
The eraser resembles a rectangular chalkboard eraser. You can use a substitute object, as long as it
has a similar shape, reflects infrared light and doesn’t scratch or mark the interactive whiteboard
surface.
SMARTGoWire™ auto-launch cable
A SMARTGoWire auto-launch cable is included with your SMART Board 800ixe-MP interactive
whiteboard system with appliance. This USB to USB connection enables you to use
SMARTMeetingPro software on computers where the software is not installed.
I I M P O R T A N T
Your auto-launch cable SMARTMeetingPro software is compatible only with Windows operating
systems.
C H A P T E R 1
About your interactive whiteboard system
5

Ensure that Autoplay is enabled on your computer before you connect the auto-launch cable. See
the SMARTSupport website (smarttech.com/support) for additional information.
If you are using a laptop that doesn’t have the SMARTMeetingPro software installed, connect the
laptop to the interactive whiteboard using the auto-launch cable. The SMARTMeetingPro icon
appears in the notification area on your laptop once you connect your SMARTGoWire auto-launch
cable.
Optional accessories
RCA connector pod
The RCA connector pod includes two RCA jacks for dual-channel audio input and one for
composite video input. You can use the RCA connector pod to connect DVD/Blu-ray
players and similar devices (see Connecting peripheral sources and outputs on page 37).
Refer to the RCA Connector kit for SB800i5e and SB800iXe bundles
(smarttech.com/kb/158170) for more information on the RCA connector pod.
Purchase this item from your authorized SMART reseller (smarttech.com/where) .
SBA-L projection audio
You can purchase an SBA-L projection audio system for your SMART Board 800ixe-MP interactive
whiteboard system with appliance. The audio system comes with its own power supply and the
required brackets cabling. It provides a comfortable listening volume in rooms up to 1,000 square feet
(93 square meters) in size with a 30-person capacity (subject to room acoustics). For more
information, see the SBA-L Projection Audio System installation guide (smarttech.com/kb/142552).
Other optional accessories
You can add a variety of accessories to your interactive whiteboard to best meet your specific needs.
Purchase these items from your authorized SMART reseller (smarttech.com/where) when you order
your interactive whiteboard system or later.
For more information on accessories, go to smarttech.com/accessories.
C H A P T E R 1
About your interactive whiteboard system
6

Chapter 2: Installing your interactive
whiteboard system
Choosing a location 8
Choosing a height 9
Securing the interactive whiteboard system 9
Locking the pen tray to your interactive whiteboard 10
Installing your audio system 10
Routing the cables 10
Use the cable connection label on the back of your SMART Board 800 series interactive whiteboard
as a quick reference when you cable your SMART Board 800ixe-MP interactive whiteboard system
with appliance. See the included documents for instructions on how to install your product and use
the mounting template.
I I M P O R T A N T
Use the instructions included in the interactive whiteboard box to install your SMART Board 800ixe-
MP interactive whiteboard system with appliance. To download the instructions from the SMART
Technologies website, see SMART Board 885ixe interactive whiteboard system textless
installation guide (smarttech.com/kb/157628)
This chapter provides additional considerations and details for installing your interactive whiteboard
system.
Chapter 2
7

Choosing a location
Choose a location for your interactive whiteboard system that’s far from bright light sources, such as
windows and strong overhead lighting. Bright light sources can cause distracting shadows on your
interactive whiteboard and can reduce the contrast of the projected image.
Ensure that there is enough room along its left side to access the Power button of the appliance that’s
mounted to the back of the interactive whiteboard. Select a wall with a flat, regular surface and
sufficient clearance to accommodate your interactive whiteboard system. Install the projector and
your interactive whiteboard on the same flat surface. For best presentation alignment, mount your
interactive whiteboard system in a location that’s central to your audience’s viewing direction. For
mobile or adjustable installation options, contact your authorized SMART reseller
(smarttech.com/where).
W W A R N I N G
lYour interactive whiteboard weighs approximately 61 lb. (27.5 kg). Check your local building
codes to ensure that your wall can support this weight, and use appropriate mounting
hardware for your wall type.
lIf you’re installing the interactive whiteboard on drywall, use all the included toggle bolts. If
one of the bracket holes aligns with a wall stud, use appropriate hardware in that hole instead
of a toggle bolt.
To help ensure that your interactive whiteboard is mounted correctly, make sure the colors of the wall-
mount hanger on the back of the interactive whiteboard and the wall-mount bracket are the same.
C H A P T E R 2
Installing your interactive whiteboard system
8

Choosing a height
SMART includes a mounting template with each interactive whiteboard system. If you lose this
template, contact your authorized SMART reseller (smarttech.com/where). Using this template
ensures that you can do the following:
lMount the projector at a safe height for head space clearance, while maintaining enough space
for airflow and installation access above the unit.
lPosition the projector at the correct height above your interactive whiteboard to align the
projected image with the touch screen.
Dimensions on the template recommend a distance from the floor suitable for adults of average
height. You should consider the general height of your user community when you choose a position
for your interactive whiteboard.
Securing the interactive whiteboard system
This section lists all the components of your SMART Board 800ixe-MP interactive whiteboard
system with appliance and explains how to connect them. Your interactive whiteboard system
includes the following components:
lInteractive whiteboard
lProjector
lAppliance
lACP
lLaptop computer harness
lSMARTGoWire auto-launch cable
Your interactive whiteboard system comes with some cabling and connections completed. You need
to complete other connections. You can use the following list of required cable connections and the
cabling sticker at the back of your interactive whiteboard to check the following required connections:
lAppliance to ACP
lAppliance to projector
lProjector to pen tray
lInteractive whiteboard to pen tray
lProjector to ACP harness cable
C H A P T E R 2
Installing your interactive whiteboard system
9

lAudio system to projector
lPower supply to power outlet
lProjector to power outlet
lSMARTGoWire auto-launch cable to ACP
lSMARTGoWire auto-launch cable to laptop (if you’re using a laptop)
Locking the pen tray to your interactive whiteboard
To learn how to lock the pen tray to your interactive whiteboard, see the SMARTBoard X800 Series
Interactive Whiteboard User’s Guide (smarttech.com/kb/144817).
Installing your audio system
If you purchase the SBA-L projection audio system, it comes with two SBA-L speakers and mounting
brackets. The audio system also includes a switching power supply and the cabling required to
connect the audio system to your SMARTBoard interactive whiteboard system with appliance.
Before you connect the audio system to the projector, you must install the speaker brackets,
speakers and speaker cable clips. Mount the speakers directly to your interactive whiteboard.
Connect the speakers to the projector connection panel using the dual-channel (left and right) RCA
plug-to-3.5 mm phone connector cable included with the speakers.
To learn how to install your audio system, see the SBA-L Projection Audio System installation guide
(smarttech.com/kb/142552).
Routing the cables
When routing cables for your interactive whiteboard system with appliance, follow the cable
connection label located on the back of your interactive whiteboard.
C H A P T E R 2
Installing your interactive whiteboard system
10