SmartPay PAX S920 User manual

The S920 is a secure, stylish and mobile payment terminal. It connects to the network via a GPRS/2G data sim card or Wi-Fi.
(you will need to call us to enable your GPRS network connection)
STEP THREE: Connect to the Paymark network
Now you’re all ready to take payments Flip this card over for the Quick Reference
Guide which tells you how to perform key functions in standalone mode.
Need help?Integrated EFTPOS?
What’s in the box*
*If this is a replacement terminal you may need to use the cables from your existing terminal.
S920 Terminal
base unit Power supply Pre-loaded paper roll
Return courier
label
STEP ONE: Switch on
1. Follow the prompts on screen to search for your Wi-Fi
network
2. Select the Wi-Fi network you wish to connect to.
3. Enter the Wi-Fi password.
(To key in characters, press the number key that represents the
letter and press ALPHA until your character appears)
4. Once connected the Wi-Fi symbol and signal strength icon
will light up.
STEP TWO: Connect to the Wi-Fi
Complete these simple steps to get your terminal
connected, ready to take a payment.
Turn on the terminal by holding the button on the terminal.
The terminal will go through a start up sequence.
Charging the terminal
You can charge the terminal by plugging it into the power. On mains power with the charging accessory provided it will take approx.
3 hours for a full charge. You can also use a standard USB car charger with micro USB cable to charge the terminal while you’re on the
go. There is a mains powered charging cradle accessory available depending on your needs. Please Contact our team on 0800 476 278
if you would like to order this.
1. Your terminal arrived with a printed receipt still attached. If
the receipt is short and has your business name on it, you are
now all ready to go.
2. If not, you’ll need to call us before you can transact. Call our
technical support team on 0800 476 278 and we will get your
ready to take payments.
If you are integrating your terminal with your Point of Sale (POS)
or Electronic Cash Register (ECR), the idle screen will display
the interface mode (rather than the idle screen as shown on the
reverse of this guide).
You should now follow the steps on your integration setup
guide included in the box.
To download the full user guide visit smartpay.co.nz/guides
This contains instructions on care for your terminal, loading
paper and full functionality details.
Get help online at: smartpay.co.nz/help
Call our Technical Helpdesk on 0800 476 278.
Contact your bank to enable/disable card types, electronic
oine vouchers (EOV) or contactless.
Contact Paymark to change your business name on your receipt.
Smartpay PAX S920 (Wi-Fi) | Getting Started Guide

The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic
Cash Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes.
Smartpay PAX S920 (Wi-Fi) | Quick Reference Guide
smartpay.co.nz | 0800 476278
Transacting Key buttons
Wherever possible the customer should present their own card (swipe/insert/tap) to the
terminal after the transaction amount is entered.
Purchase Purchase with cash out
Refunds
Basic troubleshooting Loading Paper
1. Select PURCHASE
2. Type in the purchase amount and press ENTER
3. Present terminal to customer – they will be prompted on
screen to PRESENT/INSERT or SWIPE CARD
4. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to
select account and enter PIN
b. Tap - the customer will be prompted to enter a PIN if
the payment requires it
5. Terminal displays ACCEPTED or DECLINED result
6. Receipt will be oered (depending on receipt print/
prompt settings)
1. Select PUR/CASH
2. Type in purchase amount and press ENTER
3. Type in cash-out amount and press ENTER
Remainder of transaction is as per steps 3-6 of Purchase
(Contactless is not available for cash out transactions).
If you have refund enabled you must request a merchant
refund card from your merchant bank to use it.
1. Select REFUND and terminal prompts for MERCHANT
REFUND CARD
2. Swipe MERCHANT REFUND CARD and enter REFUND PIN
3. Type in REFUND amount and press ENTER
Remainder of transaction is as per steps 3-6 of Purchase
1. Engage printer cover release ap to open printer bay.
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
Order accessories and paper rolls for your terminal at
smartpay.co.nz/store
MAR-620-0123
Is your terminal connecting to Paymark?
You can try a performing a manual logon into the Paymark
network. To perform a manual logon, press ALPHA >
LOGON.
It will print a receipt with ‘Merchant Logon Accepted’ if it is
connected to Paymark.
If it displays transmission error and you have a working
internet connection, give our technical support team a call.
Has your printer paper been installed properly?
Check the paper rolls been put in the right way up. Make
sure the printer cover is closed.
Manual Log On: ALPHA > 1
Reprint last receipt: ALPHA > 2
Settlement inquiry: ALPHA > 3
Common Admin Functions
• To start a transaction select the required transaction type and
enter an amount
• To tab between the transaction type screens press up/down ARROW keys
• Press MENU key to for EFTPOS conguration, diagnostics and admin
functions
• Press ALPHA to access QUICK MENU