SmartPay PAX S800 User manual

What’s in the box*
Thank you for choosing Smartpay
STEP ONE: Plug in
Getting Started Guide | Smartpay PAX S800 + S300 Combo
The S800 and S300 PIN pad combo is a secure, robust and customer friendly approach to transactions. This two-piece counter top solution
utilises a base terminal for the merchant and a PIN pad for the customers.
You might nd it easiest to have base unit face down on the
counter to do these steps.
1. Put the round end of the power cable into the POWER socket
on the terminal
2. Plug in the cable from your S300 into the PIN PAD port
3. If you’re using a broadband or bre internet connection, plug
your ethernet cable into the LAN/RS232B port
If you use a dial-up internet connection or dial-backup, plug
the phone cable into the LINE port
4. Tuck the cables into the recessed cable tidy guides on the bottom
of the base unit
Turning power on at the wall then hold the
button on the S800 terminal. It will go
through a start-up sequence. (The S300 will turn
on automatically before the S800. To turn it o, turn
o mains power to the units or unplug the PIN pad)
STEP TWO: Switch on
Complete these simple steps to get your terminal
connected, ready to take a payment.
STEP THREE: Connect to the Paymark network
*If this is a replacement terminal you may need to use the cables from your existing terminal.
1. Your terminal arrived with a printed receipt still attached. If the receipt is short
with your business name on it, you are now all ready to go.
2. If not, you’ll need to call us before you can transact. Call our technical support
team on 0800 476 278 and we will get your ready to take payments.
S800 Terminal +
S300 PIN pad
Power supply,
cables & adapter
Ethernet and/or
phone cable
Return courier
label
Ports to look out for on the terminal
Now you’re all ready to take payments Flip this card over for the Quick Reference
Guide which tells you how to perform key functions in standalone mode.
Get help online at: smartpay.co.nz/help
Call our Technical Helpdesk on 0800 476 278.
To download the full user guide visit smartpay.co.nz/guides
Contact your bank to enable/disable card types, electronic
oine vouchers (EOV) or contactless.
Contact Paymark to change your business name on your receipt.
Need help?Integrated EFTPOS?
If you are integrating your terminal with your Point of Sale (POS) or
Electronic Cash Register (ECR), the idle screen will display the interface
mode (rather than the idle screen as shown on the reverse of this guide).
Please refer to our integration set up guide on our website
smartpay.co.nz/guides

The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic Cash
Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes.
Quick Reference Guide | Smartpay PAX S800 + S300 Combo (PTS 2017)
smartpay.co.nz | 0800 476278
Transacting Key buttons
• To start a transaction select the required transaction type and
enter an amount
• To tab between the transaction type screens press up/down ARROW keys
• Press MENU for EFTPOS for conguration, diagnostics and admin
functions.
• Press ALPHA to access QUICK MENU
Wherever possible the customer should present their own card (swipe/insert/tap) to the
terminal after the transaction amount is entered.
Purchase Purchase with cash out
Refunds
Basic troubleshooting Loading Paper
1. Select PURCHASE
2. Type in the purchase amount and press ENTER
3. Present PIN pad to the customer – they will be prompted
on screen to PRESENT/ INSERT or SWIPE CARD
4. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to
select account and enter PIN
b. Tap - for transactions over $80 the customer will be
prompted to enter their PIN
5. Terminal displays ACCEPTED or DECLINED result
6. Receipt will be oered (depending on receipt print/
prompt settings)
1. Select PUR/CASH
2. Type in purchase amount and press ENTER
3. Type in cash-out amount and press ENTER
Remainder of transaction is as per steps 3-6 of PURCHASE
(Contactless is not available for cash out transactions).
If you have refund enabled you can get merchant refund cards
from your merchant bank.
1. Select REFUND and terminal will prompt for MERCHANT
REFUND CARD
2. Swipe MERCHANT REFUND CARD and enter REFUND PIN
3. Type in REFUND amount and press ENTER
Remainder of transaction is as per steps 3-6 of PURCHASE
1. Engage printer cover release ap to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
Order accessories and paper rolls for your terminal at
smartpay.co.nz/store
SP176833917-0917
Is your internet connection working?
Check whether other devices have access to the internet. If
you use dial-up check that your phone lines are working.
Is your terminal connecting to Paymark?
You can try a performing a manual logon into the Paymark
network. To perform a manual logon, press ALPHA >
LOGON.
It will print a receipt with ‘Merchant Logon Accepted’ if it is
connected to Paymark.
If it displays transmission error and your internet is working.
Give our technical support team a call.
Common Admin Functions
1. PURCHASE
2. CASH
3. PUR/CASH
4. REFUND
IDLE SCREEN
Manual Log On: ALPHA > 1
Reprint last receipt: ALPHA > 2
Settlement inquiry: ALPHA > 3
Has your printer paper been installed properly?
Check the paper rolls have been put in the right way up.
Make sure the printer cover is tightly closed.