SmartPay Pax D210 User manual

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Getting Started Guide | Smartpay PAX D210
The D210 provides a smart, secure and mobile payment terminal. It connects to the internet via your Wi-Fi internet connection.
You terminal should be already connected, however if you are
replacing an existing terminal you’ll need to call us before you can
transact.
Call the Smartpay Technical Support Team on 0800 476 278. We
will release the security keys and perform your initial login.
Now you’re all ready to take payments Flip this card over for the Quick Reference
Guide which tells you how to perform key functions in standalone mode.
Get help online at: smartpay.co.nz/help
View the full user guide for your terminal at:
smartpay.co.nz/guides
Call our Technical Helpdesk on 0800 476 278
Contact your bank to enable/disable card types, electronic
vouchers (oine mode) or contactless.
Contact Paymark to change your business name on your receipt.
Need help?Integrated EFTPOS?
STEP THREE: Connect to the Paymark network
STEP ONE: Switch on
1. Turn on the terminal by holding the button on the side of
the terminal. The terminal will go through a start up sequence.
STEP TWO: Connect to the Wi-Fi
Complete these simple steps to get your
terminal connected, ready to take a payment.
Terminal will attempt to connect to last Wi-Fi network. Make
sure the terminal is in range of your Wi-Fi network, you will be
prompted to connect/congure a network connection.
1. Press CLEAR to change your Wi-Fi network
2. Press ENTER to scan for network connections
3. Select the Wi-Fi network you wish to connect to
4. Enter the Wi-Fi password
If successful, the icon lights up in the top left corner of the screen.
If you are integrating your terminal with your Point of Sale (POS) or
Electronic Cash Register (ECR), the idle screen will display the interface
mode (rather than the idle screen as shown on the reverse of this guide).
Please refer to the Integration Set Up Guide included with your
terminal.
To download the full user guide visit smartpay.co.nz/guides
This contains instructions on care for your terminal, loading
paper and full functionality details.
What’s in the box*
D210 Terminal
base unit
Pre-loaded
paper roll Charging cable Return courier label
*If this is a replacement terminal you may need to use the cables from your existing terminal.
You can charge the terminal by plugging it into the mains power. It will take approx. 3 hours for a full charge. It can also be charged
using a car charger accessory or spare batteries are available depending on your needs.
You can purchase these through our online store smartpay.co.nz/store.
Charging the terminal

Quick Reference Guide | Smartpay PAX D210 (PTS 2017)
The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic
Cash Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes.
smartpay.co.nz/help | 0800 476278
Transacting Key buttons
• To start a transaction select the required transaction type and
enter an amount
• To tab between the transaction type screens press F1/F2 keys
• Press MENU key to access MERCHANT FUNCTIONS MENU
Wherever possible the customer should present their own card (swipe/
insert/tap) to the terminal after the transaction amount is entered.
Purchase Purchase with cash out
Refunds
Basic troubleshooting
Loading Paper
1. Select PURCHASE
2. Type in the purchase amount and press ENTER
3. Present terminal to customer – they will be prompted on
screen to PRESENT/INSERT or SWIPE CARD
4. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to
select account and enter PIN
b. Tap - for transactions over $80 the customer will be
prompted to enter their PIN
5. Terminal displays ACCEPTED or DECLINED result
6. Receipt will be oered (depending on receipt print/
prompt settings)
1. Select PUR/CASH
2. Type in purchase amount and press ENTER
3. Type in cash-out amount and press ENTER
Remainder of transaction is as per steps 3-6 of Purchase
except Contactless is not available for Cash out Transactions.
If you have refund enabled you can get merchant refund cards
from your merchant bank.
1. Select REFUND and terminal prompts for MERCHANT
REFUND CARD
2. Swipe MERCHANT REFUND CARD and enter REFUND PIN
3. Type in REFUND amount and press ENTER
Remainder of transaction is as per steps 3-6 of Purchase
1. Pull up on printer cover to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
You can order accessories and paper rolls for your terminal
at smartpay.co.nz/store
SP176833917-0917
Is your internet connection working?
Check whether other devices have access to the internet.
Is your terminal able to access the internet?
Press MENU >UTILITY MENU >DIAGNOSTICS >
COMMUNICATIONS TEST - This test will say OK if the
terminal is connecting to the internet. You may need to
turn the power o for 30 seconds if you had to reset your
Wi-Fi or modem.
Is your terminal connecting to Paymark?
Try a manual logon to the Paymark network
Press MENU >ADMINISTRATIVE MENU >LOGON - It will
say Logon Accepted if it is connected to Paymark. If it says
Transmission Error but your internet is ok call our Technicial
Helpdesk.
Is the printer ready?
Check the paper rolls been put in the right way up. Make
sure the printer cover is closed.
Manual Log On: MENU >QUICK ACCESS >LOGON
Reprint last receipt: MENU >QUICK ACCESS >REPRINT LAST
Settlement inquiry: MENU >ADMINISTRATIVE MENU >
SETTLEMENT INQUIRY > enter date in dd/mm/yyyy format
and press ENTER
Manually send oine transactions: MENU >ADMINISTRATIVE
MENU >STORED TRANS >OFFLINE >TRANSMIT EOV
Common Admin Functions
1. PURCHASE
2. AUTH
3. PUR /TIP
4. CASH
5. PUR / CASH
6. FINALISE
7. CANCAUTH
8. REFUND
F1 = F2 = <=MENU
PAGE 2
1. LOGON
2. CUTOVER
3. INQUIRY
4. SHIFT
5. ADD TIP
6. CHECK
F1 = F2 = <=MENU