SmartPay PAX S900 User manual

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Getting Started Guide | Smartpay PAX S900
The S900 is a secure and robust mobile payment terminal. It connects to the network via a GPRS data SIM card.
Charging the terminal
You can charge the terminal by plugging it into the power. On mains power with the charging accessory provided it will take approx.
3 hours for a full charge. We also have car chargers or spare batteries available depending on your needs. Please contact our team on
0800 476 278 if you think you need these.
Now you’re all ready to take payments Flip this card over for the Quick Reference
Guide which tells you how to perform key functions in standalone mode.
Need help?
Integrated EFTPOS?
STEP ONE: Switch on
Turn on the terminal by holding the button on the terminal. The
terminal will go through a start up sequence.
Complete these simple steps to get your terminal
connected, ready to take a payment.
Terminal base
unit Power supply Pre-loaded paper roll
Return courier
label
SIM card
(installed)
What’s in the box*
*If this is a replacement terminal you may need to use the
cables from your existing terminal.
STEP TWO: Connect to the Paymark network
1. Your terminal arrived with a printed receipt still attached. If
the receipt is short with your business name on it, you are
now all ready to go.
2. If not, you’ll need to call us before you can transact. Call our
technical support team on 0800 476 278 and we will get your
ready to take payments.
If you are integrating your terminal with your Point of Sale (POS) or
Electronic Cash Register (ECR), the idle screen will display the interface
mode (rather than the idle screen as shown on the reverse of this guide).
Please refer to our integration set up guide on our website
smartpay.co.nz/guides
Get help online at: smartpay.co.nz/help
Call our Technical Helpdesk on 0800 476 278.
To download the full user guide visit smartpay.co.nz/guides
Contact your bank to enable/disable card types, electronic
oine vouchers (EOV) or contactless.
Contact Paymark to change your business name on your receipt.

The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic
Cash Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes.
Quick Reference Guide | Smartpay PAX S900 (PTS 2017)
smartpay.co.nz | 0800 476278
Transacting Key buttons
• To start a transaction select the required transaction type and
enter an amount
• To tab between the transaction type screens press up/down ARROW keys
• Press MENU key to for EFTPOS conguration, diagnostics and admin functions
• Press ALPHA to access QUICK MENU
Wherever possible the customer should present their own card (swipe/insert/tap) to the
terminal after the transaction amount is entered.
Purchase Purchase with cash out
Refunds
Basic troubleshooting
Loading Paper
1. Select PURCHASE
2. Type in the purchase amount and press ENTER
3. Present terminal to customer – they will be prompted on
screen to PRESENT/INSERT or SWIPE CARD
4. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to
select account and enter PIN
b. Tap - for transactions over $80 the customer will be
prompted to enter their PIN
5. Terminal displays ACCEPTED or DECLINED result
6. Receipt will be oered (depending on receipt print/
prompt settings)
1. Select PUR/CASH
2. Type in purchase amount and press ENTER
3. Type in cash-out amount and press ENTER
Remainder of transaction is as per steps 3-6 of PURCHASE
(Contactless is not available for cash out transactions).
If you have refund enabled you can get merchant refund cards
from your merchant bank.
1. Select REFUND and terminal prompts for MERCHANT
REFUND CARD
2. Swipe MERCHANT REFUND CARD and enter REFUND PIN
3. Type in REFUND amount and press ENTER
Remainder of transaction is as per steps 3-6 of PURCHASE
1. Engage printer cover release ap to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
Order accessories and paper rolls for your terminal at
smartpay.co.nz/store
MAR-95-03-0519
Press MENU > 5> 1
This test will say OK if the terminal is connecting to the
internet. If not, please give our technical helpdesk a call
and we will help you get it running again.
Is your terminal connecting to Paymark?
You can try a performing a manual logon into the Paymark
network. To perform a manual logon, press ALPHA >
LOGON.
It will print a receipt with ‘Merchant Logon Accepted’ if it is
connected to Paymark.
If it displays transmission error please give our technical
support team a call.
Manual Log On: ALPHA > 1
Reprint last receipt: ALPHA > 2
Settlement inquiry: ALPHA > 3
Common Admin Functions
Has your printer paper been installed properly?
Check the paper rolls have been put in the right way up.
Make sure the printer cover is tightly closed.