Snom 320 User manual

PACIFIC LIGHTNET SNOM USER GUIDE
Pacific LightNet Snom 320 User Guide
Snom 320 Phone
System User’s Guide

SNOM USER’S GUIDE
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PACIFIC LIGHTNET INC.
Snom 320 Phone System User’s Guide
Version 1.08
September 28, 2009
Pacific LightNet, Inc.
1132 Bishop Street • Suite 800
Honolulu, HI 96813
Telephone [phone]
Fax [phone]
Internet http://www.pacificlight.net
Copyright 2006-2008 Pacific LightNet
All Rights Reserved

SNOM USER’S GUIDE
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Table of Contents
Change Log............................................................................................................................................................................3
INTRODUCTION.......................................................................................................................................................4
SNOM 320 USAGE AND OPERATION...................................................................................................................5
Phone Interface.......................................................................................................................................................5
Keys.........................................................................................................................................................................6
BASIC FUNCTIONS.......................................................................................................................................................8
Idle State .................................................................................................................................................................8
Changing the Active Line.......................................................................................................................................................8
Dialing a Number....................................................................................................................................................8
Incoming Calls........................................................................................................................................................9
Accepting a Call.....................................................................................................................................................................9
Denying / Blocking a Call....................................................................................................................................................10
Transfer an Incoming Call Without Answering (Blind Transfer).........................................................................................10
Terminating a Call................................................................................................................................................................10
Adjusting the Volume ............................................................................................................................................10
Mute/Unmute.........................................................................................................................................................11
Do Not Disturb......................................................................................................................................................11
Headset / Hands free.............................................................................................................................................11
Call Lists ...............................................................................................................................................................12
List Navigation..................................................................................................................................................................... 13
Clearing Call Lists................................................................................................................................................................13
SETTINGS MENUS......................................................................................................................................................14
Adjusting the Contrast...........................................................................................................................................14
Changing the Ring Tone........................................................................................................................................15
ADVANCED FEATURES........................................................................................................................................16
ACTIVE STATE ADVANCED FEATURES......................................................................................................................16
Hold and Resume a Call........................................................................................................................................16
Music on Hold...................................................................................................................................................................... 17
Transfer a Call......................................................................................................................................................17
Blind Transfer ......................................................................................................................................................................17
Consultative Transfer...........................................................................................................................................................17
Conference (Three-Party Calling) ........................................................................................................................17
IDLE STATE ...............................................................................................................................................................18
Message Waiting Indicator (MWI)........................................................................................................................18
About / Information Menu.....................................................................................................................................18
Number Guessing..................................................................................................................................................19
PROGRAMMABLE KEYS.............................................................................................................................................19
Line........................................................................................................................................................................20
Shared Line ...........................................................................................................................................................20
Extension...............................................................................................................................................................20
Park Orbit .............................................................................................................................................................20
Call Park Orbit User Operation............................................................................................................................................ 20
DTMF Codes.........................................................................................................................................................20
Push2Talk..............................................................................................................................................................20
Intercom................................................................................................................................................................21
Action URL............................................................................................................................................................21
Key Event ..............................................................................................................................................................21
Speed Dial.............................................................................................................................................................21
Directory (Phone Book)........................................................................................................................................22
Adding an Entry...................................................................................................................................................................22
Editing an Entry ................................................................................................................................................................... 23

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Delete an Entry..................................................................................................................................................................... 23
MESSAGE CENTER /VOICE MAIL..............................................................................................................................24
Voice Mail.............................................................................................................................................................24
Message Center.....................................................................................................................................................24
CUSTOMER SUPPORT ..........................................................................................................................................25
TROUBLESHOOTING TIPS...........................................................................................................................................25
Physical Phone Connections ................................................................................................................................................ 26
CUSTOMER SUPPORT CONTACT ................................................................................................................................26
GLOSSARY ................................................................................................................................................................27
APPENDIX 1–EXAMPLE CONTACTS.CSV...................................................................................................................28
Change Log
Version Date Description
1.0 9/15/2006 Initial Release
1.01 11/20/2006 Added picture of Snom 320
1.02 3/20/2007 Corrections via mallen, added function key programming, added glossary, reorg, split adv.
features to its own Chapter
1.03 5/15/2007 Corrections for third person. Added stuff to glossary. Added 5 second auto-dial. Added
footnotes for incoming call screenshots. Added import phone book and Appendix 1 –
example contacts.csv. 5/30/2007 corrections via mallen. Added Idle State to glossary.
1.04 5/30/2007 Corrections via mallen, Added Idle state to glossary, added switch between active lines,
proofread and edited for customer release. Added Troubleshooting tips to CS chapter.
1.05 12/5/2007 Revision for changes to HPBX (MoH, DND update, 5 lines max, conferencing system) and
added how to change ring tone.
1.06 4/7/2008 Rev for MSW 5.1, revisions based on provisioning process, updated contacts.csv for multiple
contact types
1.07 12/22/2008 Updated for MSW6, revision to troubleshooting, removed web gui, new css hours
1.08 9/28/2009 Updated to v1.08 corrections for latest Snom firmware and updates to key programming.
Corrected Speed Dial key programming (one touch) and Snom mass directory upload

SNOM USER’S GUIDE
Chapter
1
Introduction
The Snom Phone User’s Guide explains how to use the Snom 320 IP phone
he purpose of this document is to guide users through operation of Snom 320 IP phones. For
further information on Hosted PBX services and the different features and functions available
with those services, please see the Hosted PBX User Guide.
T
Figure 1 - Snom 320
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Chapter
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Snom 320 Usage and Operation
This chapter will describe how to use the Snom 320 handset, its features and functions and how to operatethe phone
with Pacific LightNet’s Hosted PBX service
The Snom 320 phone is a multi-line business IP phone.
Phone Interface
Figure 2 - Snom Keypad

SNOM USER’S GUIDE
Keys
Key Digit Lower Case Upper Case
0 space space
1 . @ 1 , ? ! -/ ( ) : ; & % * # + < = > $ [ ] . @ 1 , ? ! -/ ( ) : ; & % * # + < = > $ [ ]
2 abc2 ABC2
3 def3 DEF3
4 ghi4 GHI4
5 jkl5 JKL5
6 MNO6 MNO6
7 pqrs7$ PQRS7$
8 tuv8 TUV8
9 wxyz9 WXYZ9
#
or .
NUMBER GUESSING
* TOGGLES UPPER AND LOWER CASE
Key Function
Mute microphone on/off
Speakerphone on/off
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SNOM USER’S GUIDE
Enable or disable the headset device
Adjust volume (lower/higher)
Open phone book
Info menu
Menu (Not currently used)
Redial
Settings Menu
XML Add-on
Establish 3-party conference
Do not disturb mode on/off
Call hold / hold-release
Call transfer
Record a call (with server support only!)
Connect to Mailbox
LED for MWI (Message waiting indication)
Cancel/End
OK/Accept/Start Call
Scroll between active line or menu options.
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SNOM USER’S GUIDE
Basic Functions
Idle State
When the Snom 320 phone is not in use, it is said to be in “Idle State”. In idle state, the phone shows:
1. The current date and time.
2. The current active line (up to 5 lines can be registered on a single phone)
3. The connection status of the active line. Typically this will show the telephone number.
If the active line is not registered, the active line shows NR instead of the number
4. Actions/functions mapped to the softkeys
5. Do Not Disturb (DND) status
6. Missed Calls
If there are missed calls recorded on your phone you may press the key to clear the calls.
Changing the Active Line
The Active Line is the telephone number which will be used when you place a call.
If the Snom 320 phone has multiple lines registered to it, a user can switch the current active line by
pressing the up or down arrow keys from the idle state. The phone display will show the current active
line only. If the line is not registered the phone will display NR.
Dialing a Number
There are two methods to begin a call from the idle state of the Snom 320. Either dial with the handset
resting in the cradle and then pick it up, or pick up the handset and then dial the number. In the latter
case, press to indicate that the number is complete and dialing can commence. The speakerphone
key can also be used instead of the key to use the speakerphone.
If the user has not pressed any keys for several seconds, the phone will automatically begin dialing the
number or partial number as it has been entered so far. This may result in an error message if the number
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SNOM USER’S GUIDE
dialed was incomplete. By default the phone will automatically begin to dial after five (5) seconds. For
more information see autodial in the glossary.
Incoming Calls
When the Snom 320 is called, it rings and displays the incoming caller ID information. It will display the
number and/or name of the calling party. If caller ID information is not provided by the caller, the user
may see the display show “Unavailable”, “anonymous” or “Private”.
Caller ID is presented on the Snom 320 as it is provided by the Calling Party. If you are receiving an call
from within your Business Group, you may see only the extension of the caller. Caller ID Number is also
used by the Snom 320 Directory to provide advanced functions such as Distinctive Ringing. For more
information on advanced functions, see the next chapter or contact Pacific LightNet Customer Support .
Accepting a Call
Picking up the handset or pressing will accept an incoming call. The Snom 320 is now in a call. The
speakerphone key may also be used to accept a call on the speakerphone.
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