Snom M9 User manual

ENGLISH
DEUTSCH
FRANÇAIS
ITALIANO
ESPAÑOL
www.snom.com
Quick Start Guide
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english .................................................................................... 5
Safety Information & Warranty USA ..................... 23
Safety Information & Warranty Australia ..................... 37
Safety Information & Warranty New Zealand ............ 41
deutsch .................................................................................... 45
français .................................................................................... 65
italiano .................................................................................... 85
español .................................................................................... 105
appendix · anhang · annexe · apendice · anexo
GNU General Public Licence ............................................................ 124
Wall Mounting - Wandmontage - Fixation murale -
Montaje en pared - Montaggio a parete - Montagem na parede
Distance to wall
Abstand zur Wand
Distance au mur
Distanza dalla parete
Distancia a la pared
Distância à parede
∼ 6 mm (0.236")
ø max
8 mm
(0.315")
ø max
5 mm
(0.197")
2 x
Not included in delivery:
Nicht im Lieferumfang enthalten:
Non inclus:
No incluidos:
Non inclusos:
Não incluído:
123 mm
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This is the Quick Start Guide to the installation, setup, and
operation of the base station and the phone. For further
information please refer to the manual at http://wiki.snom.com.
deliVerY content
Complete
Set
Handset
Kit
1. Base station 1 x -
2. Base station power adapter (5 V,
DC plug inner Ø 2.1 mm, outer Ø
5.5 mm)
1 x -
3. Network cable 1 x -
4. Handset 1 x 1 x
5. 3.7 V Lithium-Ion rechargeable
battery pack
1 x 1 x
6. Handset charger 1 x 1 x
7. Handset charger power adapter (5.9
V, DC plug inner Ø 1.35 mm, outer
Ø 3.5 mm)
1 x 1 x
8. Belt clip 1 x 1 x
You will also need:
Data received from your service provider or administrator:
1. Account (usually the phone number) (required)
2. Registrar (required)
3. Password, authentication name, outbound proxy (may be required,
mailbox account (if available)
4. If DHCP is not available for automatic initialization, you will also need
the IP address, the IP gateway and the DNS server. Press >
(Settings menu) > Network > enter PIN > select IP Gateway
and DNS Server, respectively, with OK.
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copYright, tradeMarKs, gpl, legal disclaiMers
© 2011 snom technology Aktiengesellschaft
All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks
owned by snom technology AG. All other product names and names of
enterprises are the property of their respective owners.
snom technology AG reserves the right to revise and change this document
at any time, without being obliged to announce such revisions or changes
beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are
subject to the protection of copyrights and other legal rights worldwide.
Their use, reproduction, and transmittal to third parties without express
written permission may result in legal proceedings in the criminal courts
as well as civil courts.
When this document is made available on snom’s web page, snom
technology AG gives its permission to download and print copies of its
content for the intended purpose of using it as a manual. No parts of
this document may be altered, modified or used for commercial purposes
without the express written consent of snom technology AG.
Although due care has been taken in the compilation and presentation
of the information in this document, the data upon which it is based may
have changed in the meantime. snom therefore disclaims all warranties
and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence
on the part of snom or where liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified
by anyone and everyone under the GNU Public License (GPL) (see
Appendix on page 124), provided they, in turn, make it available to everyone
else with the same licensing agreement. Please go to http://www.snom.
com/en/support/download/gpl-quellcode/ for the original GPL license
and the source code of components licensed under GPL and used in
snom products.
Standards Conformance
This phone is CE and FCC-certified and meets European and
US health, safety, and environmental standards.
Unauthorized opening, changing, or modifying the phone will
cause the warranty to lapse and may also result in the lapse of
the CE and FCC certifications. In case of malfunction contact
authorized service personnel, your seller, or snom.
Base ID: YDBM9BS1
Handset ID: YDBM9HS1
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safetY precautions
Please read these precautions and the instructions on how to set up and
use the base and the phone thoroughly before using the devices. Save
this Quick Start Guide and do not give the device to third parties without
it. See also separate general safety information and country-specific
safety and warranty information for the USA, Australia, and New Zealand.
Power supplies/adapters, rechargeable battery
• Use only the power converters (AC/DC adapters) delivered with
the base station and the phone or those power supplies expressly
recommended by snom. Other power power supplies may damage or
even destroy the device(s).
Elementech Power Adapters, Model No.
Base station Handset charger
Europe without UK AU1050507e AU1050607e
UK AU1050505b AU1050605b
USA & Canada AU1050507u AU1050607u
Australia AU1050505s AU1050605s
• Use only the rechargable battery pack delivered with the handset or
those rechargable battery packs expressly recommended by snom.
Placement of base, charger, cables, cords
• Avoid placing the devices' cables and cords where people may trip
over them. Avoid placing the cables and cords where they may be
exposed to mechanical pressure as this may damage them. If the
power supply cord or the plug is damaged, disconnect the device and
contact qualified service personnel.
• Base station, chargers, handsets, power adapters, and cables are
for indoor installation with a temperature range between +5°C and
+45°C. Not for outdoor installation!
• Do not install product in rooms with high humidity (for example, in
bathrooms, laundry rooms, damp basements). Do not immerse product
in water and do not spill or pour liquids of any kind onto or into any
parts of it.
• Do not install product in surroundings at risk for explosions and do
not use the handset in such surroundings (paint shops, for example).
Do not use the phone if you smell gas or other potentially
explosive fumes!
• Medical devices might be adversely affected. Please consider the
technical ramifications when installing the devices in a doctor's office,
for example.
• FOR THE USA: Do not use near medical equipment or if you have a
pacemaker.
If you have an implanted pacemaker
• FOR THE USA: Do not use if you have a pacemaker.
• Do not use if you have an implanted pacemaker unless the pacemaker
manufacturer's directions expressly permit the use of devices emitting
pulsating radio frequency signals. Always follow the manufacturer's
directions!
• Recommended MINIMUM distance to the handset: 20 cm (7.9").
• Do not carry the handset in a breast pocket.
• Hold the handset to the ear opposite the medical device to minimize
the potential for interference.
• Turn the handset off immediately if there is any reason to suspect that
interference is taking place.
Other health risks
Do not hold the loudspeaker at the back of the handset against your ear
when the phone is ringing or when speakerphone is switched on. Danger
of serious, irreversible damage to your hearing!
If you are wearing a hearing aid
Please note that the handset may cause an annoying background noise.
additional safetY inforMation
Small children:
Your device and its enhancements may contain small parts. Keep them out
of the reach of small children.
Operating environment:
Remember to follow any special regulations in force in any area, and
always switch off your device when its use is prohibited or when it may
cause interference or danger. Use the device only in its normal operating
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positions. Do not place credit cards or other magnetic storage media near
the device, because information stored on them may be erased.
Medical devices
Operation of any equipment emitting radio frequency signals may interfere
with the functionality of inadequately shielded medical devices. Consult a
physician or the manufacturer of the medical device to determine if they
are adequately shielded from external RF energy or if you have any other
questions concerning this topic. Switch off your device in health care
facilities when signs posted in these areas instruct you to do so. Hospitals
or health care facilities may be using equipment that could be sensitive to
external RF energy.
Implanted medical devices
Manufacturers of medical devices recommend that a minimum distance
of 20 centimeters (7.8 inches) should be maintained between a wireless
device and an implanted medical device, such as pacemakers or
cardioverter defibrillators, to avoid potential interference with the medical
device. Persons who have such devices should:
• Always keep the wireless device more than 20 centimeters (7.8 inches)
from the medical device when the wireless device is turned on.
• Not carry the wireless device in a breast pocket.
• Hold the wireless device to the ear opposite the medical device to
minimize the potential for inter-ference.
• Turn the wireless device off immediately if there is any reason to
suspect that interference is taking place.
• Read and follow the directions of the medical device‘s manufacturer.
If you have any questions about using your wireless device with an
implanted medical device, consult your health care provider.
SELV (Safety Extra Low Voltage) Compliance
Safety status of Input/Output connections comply to SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-
low voltage (SELV) circuits to telephone-network voltage (TNV)
circuits. LAN ports contain SELV circuits, and PSTN ports
contain TNV circuits. Some LAN and PSTN ports both use RJ-
45 (8P8C) connectors. Use caution when connecting cables.
Potentially explosive environments
Switch off your device when in any area with a potentially explosive
atmosphere and obey all signs and instructions. Sparks in such areas
could cause an explosion or fire resulting in bodily injury or even death.
Switch off the device at refuelling points such as near gas pumps at
service stations. Observe restrictions on the use of radio equipment in fuel
depots, storage, and distribution areas; chemical plants; or where blasting
operations are in progress. Areas with a potentially explosive atmosphere
are often but not always clearly marked. They include below deck on boats,
chemical transfer or storage facilities, vehicles using liquefied petroleum
gas, and areas where the air contains chemicals or particles such as grain,
dust, or metal powders.
Sensitive Electronic Equipment
The current state of research concludes that operational DECT phones
normally do not adversely affect electronic equipment. Nevertheless, you
should take some precautions if you want to operate DECT phones in the
immediate vicinity of such equipment like sensitive laboratory equipment.
Always keep a minimum distance of 10 cm (3.94") to the equipment even
when the phone is in standby.
Electrical Surges
We recommend the installment of an AC surge arrester in the AC outlet to
which this device is connected to avoid damage to the equipmen t caused
by local strikes of lightening or other electrical surges.
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iMportant BatterY inforMation
This product uses a rechargeable Lithium-Ion battery 3.7V, 650mAh.
Only use batteries with “snom” brand and P/N: 60020438 or 60020438
that came with the handset or replacement batteries approved by snom
technology AG. Do not use any other type of battery, since this may
lead to leakage, fire, explosion, or other dangerous situations. In order
to replace or remove the battery, you must first remove the battery cover
of the handset. Never disassemble, alter, or short-circuit batteries or use
them for purposes other than the intended one. Charge battery only within
the snom m9 handset placed in the snom m9 charger that came with the
product.
Charging and discharging, storage
The handset is powered by a rechargeable battery. The full performance
of a new battery is achieved only after two or three complete charge and
discharge cycles.
The battery can be charged and discharged hundreds of times, but it will
eventually wear out. Use only snom technology AG approved batteries.
If left unused, a fully charged battery will lose its charge over time. If the
battery is completely discharged, it may take a few minutes before the
charging indicator appears on the display.
Use the battery only for its intended purpose. Do not short-circuit the
battery. Short-circuiting the terminals may damage the battery or the
connecting object. Do NOT use a damaged charger or battery. Using a
damaged battery may cause it to explode.
Do not place or store the battery, inside or outside the handset, in the
immediate vicinity of open fire or other heat sources. Leaving the battery
in hot or cold places will reduce its capacity and lifetime. Charge batteries
within an ambient temperature range of 0° C to 40° C (32° F to 104° F). A
device with a hot or cold battery may not work temporarily, even when the
battery is fully charged.
Avoid overcharging. Repeated overcharging can lead to deterioration in
battery performance. Never attempt charging the battery with reversed
polarity as this may cause the gas pressure inside the battery to rise and
lead to leakages. For short-term storage store batteries in a dry location
with low humidity, no corrosive gases, and at a temperature range of -20°
C to 45° C (-4° F to 113° F). Long-term storage: Store at a temperature
ranges between +10° C and +30° C (50° F to 86° F).
Battery Disposal
Defective or exhausted batteries should never be disposed of as municipal
waste. Return old batteries to the battery supplier, a licensed battery
dealer or a designated collection facility. Do not incinerate batteries.
cleaning
Use an anti-static cloth. Please avoid water and liquid or solid cleaning
products as they might damage the surface or internal electronics of the
base, charger, and handset.
disposal
Disposal of phone
This product is subject to European Directive 2002/96/EC
and may not be disposed of with general household garbage.
If you do not know where you may dispose of the device at the
end of its lifespan, contact your municipality, your local waste
management provider, or your seller.
Battery disposal
This battery is subject to European Directive 2006/66/EC and
may not be disposed of with general household garbage.
If you do not know where you may dispose of the battery at the
end of its lifespan, contact your municipality, your local waste
management provider, or your seller.
For countries outside the European Union:
Disposal of electrical and electronic products in countries outside the
European Union should be done in line with local regulations. Please
contact local authorities for further information.
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installation
Before first use, the handset battery should be charged
fully. This will take approximately 8 hours.
preparation of handset
1. Lift off the battery cover.
2. Insert the battery pack with the electrodes in the top left corner.
Replace the cover.
3. Connect the 5.9 V power supply of the charger to the wall outlet
first, then to the charger, and place the handset in the charger.
3.1. 2.
snom
rechargeable
Lithium-Ion
battery
Base station
Power LED
– lit when on
Call LED
– flashes during firmware update
– lit when call in progress
– blinks slowly when waiting for
handset registrations
Registration LED
– lit when the base
station is registered
Network LED
– flashes during boot,
indicating that the base
station has received an IP
address
1. When the handset is ready for use, connect one end of the network
cable with the NET port on the back of the base station and the
other end to a LAN port in your network (switch, router, etc.).
2. Connect the 5 V power converter to the wall outlet first, THEN to
the base station.
NET
RESET 5V DC
NET
5V DC
Power
connector
Reset
button
Net port
3. The power indicator comes on and the base station begins to boot.
4. When the base station has booted up, the "Call" LED will start
to blink, indicating that the base station is waiting for handset
registration.
handset oVerVieW
Side view
Belt clip
Volume adjust key+-
Adjust volume
• of ringer when call is ringing
• of speaker when in call
Headset jack connector 2.5 mm
Speakerphone key (on/off)
Back view Loudspeaker
of
speakerphone
Battery cover
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Front view
Navigation key
In idle mode, press top/bottom/right/left edge (depicted in this
guide by ///, respectively) or the button in the center ()
to open the following menus or functions:
Main menu
Directory
Intercom
Settings menu
Preferences menu
In other contexts press  or  to navigate in menus and lists.
Green phone key
Accept calls
Dial number
Confirm actions
Left function key
In idle mode:
Call lists
Right function key
In idle mode:
RSS Feed
Red phone key
Terminate calls
Cancel actions
Power on/off
Earpiece
Color display
Alphanumerical
keypad
R key
Lock/unlock keypad
Star key
Change input mode
(numbers, small/
capital letters)
displaY laYout, idle screen
Battery charging
status
Red=critical
Yellow=under 50%
Green=over 50%
Preferences
Menu
Select RSS feeds
Function key line
with context-sensitive
symbols
Time and Date
Handset ID:
Call lists:
Missed
Received
Dialled
Signal strength:
High=green
Low=gray
Status line
Handset registration
1. Press (red phone key). The display will show: "Searching for
Base". Once the handset has found the base station, it will display
the PIN prompt.
2. Enter the default PIN "0000".
3. Press "OK".
Note: If the handset fails to register automatically, a manual
registration can also be performed. Press "->" to enter the
Settings menu. Enter the Handset menu and press "Register
Handset". Select "Base 1". Enter PIN and press "OK" to
register the handset.
4. Once the handset has registered with the base, the idle screen will
be displayed:
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Configuration of a VoIP account
1. Press  and  on the navigation key and "OK" to show the
--Network-- page under Settings > System Info. The IP address of
the base station is displayed on the screen. Write it down.
2. Press  on the navigation key (see page 16) to show --Handset--
page. Write down the Handset ID, for example: 00FEA101C0
(without the "h" at the end, if visible).
3. Open a browser window, type http://<IP address> in the address
bar, and press ENTER to open the base station's web interface.
Default user name: admin
Default password: password
4. Click on "Identity 1" in the menu on the left.
5. Enter the SIP account information you received from your system
administrator or VoIP provider. The display name is freely
selectable.
6. Click on the "Handsets" tab. Select the handset ID from
the "Handset ID (IPUI)" drop-down list. Press "Save".
7. Your snom m9 is now ready for use.
phone Menus
1. Press center of navigation key to open top-level menu.
Settings
Name of marked menu
item
Current function of
function key underneath
Directory
Preferences
Alarm Clock
Office Tools
Intercom
2. Press top/bottom/right/left edge of navigation key (indicated in this
guide by ) to navigate on display.
3. Press function key "OK" to open submenu/function. Press function
key "Cancel" to return to idle screen.
directorY
Use  to select existing entry or <New Item>.
New item: Follow the prompts to enter name and number and select
ringer. Press OK.
Press (green phone key) to dial number, press to Ieave
directory.
office tools
Stopwatch, Calculator, Notepad, Calendar, RSS Reader, Voicemail
settings Menu
Network
VoIP
Display
Name
Account
Password
Mailbox
Registrar
Outbound
Proxy
Date/
Time Handset
Time Zone
Time Server
Format
Date
Format
Time
Format
VLAN
DHCP
Register
handset
Select
base
Deregister
handset
Reset
handset
FW
Update
Version
Reset
base
Change
PIN
System
Info
New PIN:
IP address,
MAC address,
firmware
version,
IDs of base
and handset
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preferences Menu
“OK” >
Select
language with
 and press
“OK”
Language
Select with
 and press
“OK”
Auto
Answer
Display
Screen
Saver
Wallpaper
Contrast
Backlight
Incoming
calls are not
announced
DND
Select event
when calls
are to be
forwarded and
press“OK”
Select target
phone number
for forwarding
calls and press
“OK”
Audio
Settings
Ringer
Settings
Internal*
calls
External
calls
Key
Tones
Charging
Tones
Low
Battery
MWI
Confirma-
tion Tone
Advisory
Tones Select ringto-
ne and volume
with  and
press “OK”
Select “Activate” with 
and press “OK”
* Internal calls: From
handsets registered at the
same base station
Always
Call
Forward
Never
When
busy
Timeout/
sec.
Fwd.
target
alarM clocK
Activate | Time | Alarm Ringer
intercoM
Page All | Handset: Page all handsets or selected handset registered
with same base station
phone operation
Make and answer calls
Make a call: Enter number > press OK or
Answer a call: Press
Terminate call: Press
Redial
Press > select number > press or "OK"
Call forwarding
Preferences > Call forwarding > enter PIN > OK > select identity >
select event (always, busy, timeout) > select SIP address > enter target
phone number > press OK > on prompt press Yes to reboot phone
Turn off call forwarding: Preferences > Call forwarding > enter PIN >
OK > select identity > select event "never"
Hold and resume
Hold call: Press Options > Hold
Unhold call: Press Options > Unhold
Transfer call
With call on line, press Options > Transfer > enter number > press OK
Miscellaneous
Look up MAC address (= serial number) of base station
Press  and  on the navigation key and "OK" (Menu Settings > System
Info > Network)
Look up IP address of base station
Press  and  on the navigation key and "OK" (Menu Settings > System
Info > Network)
Open web interface of base station
Enter IP address in address bar of your web browser, press ENTER
Reset base station
Menu "Settings" > Handset > Reset base > "OK"
OR
Press "Reset" key on the back of the base station.
Reset handset
Menu "Settings" > Handset > Reset handset > "OK"
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safetY inforMation & WarrantY
usa
Intended Use
This telephone is designed for telephoning within the Internet. Any other
use is considered unintended use. Any modification or reconstruction not
described in the user manual is considered unintended use.
IMPORTANT SAFETY INFORMATION
Follow all instructions and warnings in the user manual, and on the equip-
ment to prevent accidents.
WARNING
Fire, electric shock, or other injury may result if you do not observe the
following safety precautions:
• Do not use in or near a bathtub, sink, swimming pool, wet basement,
or other water.
• Do not use this or any cordless telephone in the vicinity of a gas leak.
• Do not use in environments subject to explosion hazards, such as auto
paint shops.
• Do not use near medical equipment or if you have a pacemaker.
• Unplug from wall outlet before cleaning.
• To prevent overheating, do not block slots and openings in the cabinet
or the back or bottom of equipment. Do not place equipment on beds,
sofas, rugs, or other surfaces that generate fibers.
• To prevent overheating, do not place near or over a radiator or in a
cabinet without properventilation.
• To reduce the risk of fire, use only 26 AWG or larger UL-listed or CSA-
certified telecommunication line cord.
• Operate using the power source indicated on the marking label. If you
are unsure about the type of power supply to your home or business,
consult your power company.
• Do not place objects on the power cord. Do not step on the power
cord.
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• To prevent exposure to dangerous voltage, do not push objects through
cabinet slots.
• To reduce the risk of electric shock, do not disassemble equipment or
open parts other than specified access doors. Opening or removing
parts may expose you to dangerous voltage or other risks. Incorrect
reassembly can cause electric shock when equipment is subsequently
used.
• Do not overload wall outlets and extension cords.
• Unplug equipment and contact qualified service if any of the following
has occurred:
1. Power supply cord or plug has been damaged or frayed.
2. Liquid has been spilled on or in the equipment.
3. Equipment has been exposed to rain or water.
4. Equipment does not work normally even when the operating
instructions are followed. Adjust only those controls referred to in
the operating instructions. Improper adjustment of other controls
may result in damage and may require extensive work by an
authorized service center.
5. Equipment has been dropped and damaged.
6. Equipment has exhibited a distinct change in performance.
• Do not put the handset of the telephone next to your ear when the
handset is not in normal talk mode.
• Radio signals transmitted between the handset and base may cause
interference with hearing aids.
WARNING
The cords contain lead, a chemical known to the State of California to
cause birth defects or other reproductive harm. Wash hands after hand-
ling.
CAUTION
To comply with the FCC’s RF exposure guidelines, place the base unit at
least 8 inches from persons.
Do not clean with liquid or aerosol cleaners, household polish, chemicals,
or cleaning agents. To avoid static shock, do not clean with a dry cloth.
Clean with only a damp (not wet) cloth.
NOTICE
To avoid damage to the equipment, observe the following precautions:
• Do not expose to water, rain, or moisture.
• Place securely on a stable surface.
• To avoid damage during an electrical storm, equipment should be
plugged into a surge protector.
BatterY safetY precautions
WARNING
The snom m9 contains a Li-ion battery.
WARNING
Fire or injury may result if you do not observe the following safety precau-
tions:
• Use only the Li-ion battery pack (3.7V, 650mAh) specified in the
owner’s manual.
• Do not use other batteries or conventional alkaline batteries.
• To avoid explosion, do not dispose of battery pack in a fire.
• Review battery package insert for disposal instructions. Li-ion battery
must be disposed of properly and may need to be recycled. Contact
your local recycling center for proper disposal methods.
• Do not open or mutilate battery pack. Released electrolyte is corrosive
and may damage eyes and skin and may be toxic if swallowed.
• Battery may overheat and cause burns if placed into contact with
conducting materials such as rings, bracelets, and keys.
CAUTION
• Charge battery pack only in accordance with the instructions and
limitations specified in the user manual.
• Observe proper polarity orientation between battery pack and battery
charger.
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• Remove battery pack if storing phone for more than 30 days.
• Disconnect and remove batteries before shipment. Any batteries
transported with the equipment must be separately secured and
cushioned with any exposed terminals covered to prevent breakage,
leakage, movement within packaging, or short circuits. Failure to follow
recommendations may be against U.S. Department of Transportation
(DOT), International Civil Aviation Administration (ICAO), International
Air Transport Association (IATA), or International Maritime Organization
(IMO) regulations.
• Rechargeable Li-ion Battery Must Be Recycled or Disposed of Properly.
At the end of its useful life, under various state and local laws it may be
illegal to dispose of a battery into the municipal waste stream. Check
with your local solid waste officials for details in your area for recycling
options or proper disposal.
• Please call 1-800-8BATTERY for information on how to recycle the
battery.
installation guidelines
1. Follow all warnings and instructions.
2. Do not install equipment near a bath tub, sink, or shower.
3. Operate the equipment using only the power source indicated on the
marking label. If you are unsure of the power supply to your home or
business, consult with your power company.
4. To avoid interference to nearby appliances, do not place base of the
phone on or near a television, VCR, or microwave oven.
5. Do not expose the equipment to direct sunlight.
6. Do not place equipment on an unstable cart, stand, or table.
7. Adjust only those controls referred to in the operating instructions.
Improper adjustment of other controls may result in damage and may
require extensive work to restore equipment to normal operation.
8. The equipment may get warm when batteries are being charged. To
avoid damage, it is recommended that the product not be placed on
antique or veneered wood.
9. The location of the base unit of the phone should be close to a phone
jack, a personal computer, and a continuous power outlet (an AC
outlet that does not have a switch to interrupt power).
10. Keep base and handset away from sources of electrical noise such as
motors or fluorescent lighting.
fcc and other inforMation
This equipment complies with Parts 68 of the FCC rules and the requi-
rements adopted by the Administrative Council for Terminal Attachments
(ACTA).
This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation. Privacy of com-
munications may not be ensured when using this phone.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications.
However, there is no guarantee that interference will not occur in a parti-
cular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try and correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet or on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TVtechnician for help.
FCC RF exposure warning
To insure the safety of users, the FCC has established criteria for the
amount of radio frequency energy various products may produce depen-
ding on their intended usage. This product has been tested and found to
comply with the FCC’s exposure criteria. For body worn operation, the
FCC RF exposure guidelines were also met when used with the accesso-
ries supplied or designed for this product. Use of other accessories may
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not ensure compliance with FCC RF exposure guidelines and should be
avoided.
Caution: To maintain compliance with the FCC’s RF exposure guidelines,
the internal antennas used for this mobile transmitter (Base unit) must pro-
vide a separation distance of at least 20 cm from all persons. Base and
Handset must not be co-located or operating in conjunction with any other
antenna or transmitter.
Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate
this device.
Hearing aid compatibility
This equipment is hearing aid compatible as defined by the FCC in 47
CFR Section 68.316.
Health and safety information FCC
Exposure to Radio Frequency (RF) Signals
Your wireless phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio fre-
quency (RF) energy set by the Federal Communications Commission of
the U.S. Government. These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the general population. The
guidelines are based on the safety standards previously set by both U.S.
and international standards bodies:
This EUT has been shown to be capable of compliance for localized speci-
fic absorption rate (SAR) for uncontrolled environment/general population
exposure limits specified in ANSI/IEEE Std. C95.1-1992 and had been
tested in accordance with the measurement procedures specified in FCC/
OET Bulletin 65 Supplement C (2001) and IEEE Std. 1528-2003 De-
cember 2003).
The standards include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health. The exposure stan-
dard forwireless mobile phones employs a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC
and Canada is 1.6W/kg averaged over one gram of tissue. The standard
incorporates a substantial margin of safety to give additional protection for
the public and to account for any variations in.
RF exposure FCC
Tests for SAR are conducted using standard operating positions specified
by the FCC with the phone transmitting at its highest certified power le-
vel in all tested frequency bands. Although the SAR is determined at the
highest certified power level, the actual SAR level of the phone while ope-
ration can be well below the maximum value. This is because the phone is
designed to operate at multiple power levels so as to use only the power
required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output.
Before a phone model is available for sale to the public, it must be tested
and certified to the FCC that it does not exceed the limit established by the
government-adopted requirement for safe exposure. The tests are perfor-
med in positions and locations (e.g., at the ear and worn on the body) as
required by the FCC for each model. Body-worn measurements may differ
among phone models, depending upon available accessories and FCC
requirements. The highest SAR value for this phone when tested for use
at the ear is 0.043 W/kg, and when worn on the body is 0.015 W/kg for
1.5cm distance. Body worn measurements differ among phones depen-
ding upon available accessories and the FCC requirements. While there
may be differences between the SAR levels of various phones and at vari-
ous positions, they all meet the government requirement for safe exposure.
For body worn operation, to maintain compliance with FCC RF exposure
guidelines, use only accessories that contain no metallic components and
provide a separation distance of 15mm (0.6 inches) to the body. Use of
other accessories may violate FCC RF exposure guidelines and should
be avoided.
cordless telephone priVacY
Cordless telephones are radio devices. Communications between the
handset and base of your cordless telephone are accomplished by means
of radio waves which are broadcast over the open airways. Because of the
inherent physical properties of radio waves, your communications can be
received by radio receiving devices other than your own cordless telepho-
ne unit. Consequently, any communications using your cordless telephone
may not be private.
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prograMMing and testing of eMergencY nuMBers
If this product has memory dialing locations, you may choose to store poli-
ce, fire department and emergency medical service telephone numbers in
these locations. If you do, please keep three things in mind:
1. It is recommend that you also write the telephone number on the
directory card, so that you can still dial the emergency number
manually if the memory dialing feature doesn’t work.
2. This feature is provided only as a convenience, and the manufacturer
assumes no responsibility for customer reliance upon the memory
feature.
3. Testing the emergency telephone numbers you have stored is not
recommended. However, if you do make a call to an emergency
number:
4. You must remain on the line and briefly explain the reason for the call
before hanging up.
5. Programming/testing of emergency numbers should be performed
during off-peak hours, such as in the early morning or late evening,
when the emergency services tend to be less busy.
Emergency calling service
(i.e., 911, 112, 999, etc.) with VoIP typically functions the same as that of
traditional phone service companies. However, you are strongly advised
to consult your VoIP provider to ensure that emergency service via VoIP
is available in your area. In addition, you will likely be asked to register
your physical address with your VoIP service provider to ensure that an
emergency response team is able to locate the origin of the emergency
call. Also note that it may take several days for the registration of your
address to take effect.
In order to better ensure your safety, please be aware of certain
circumstances in which emergency calling service may be either
unavailable or limited in comparison to traditional emergency calling
services.
During an electrical power outage, an internet service outage, or a
service disruption due to non-payment, your emergency calling service
may not function properly.
If at any point in time your broadband phone or adapter fails, emergency
calling service may not function properly.
The relocation of your base station to a physical address other than that
provided upon signup, or the use of a number outside your normal area
code or exchange may cause incorrect emergency calling information to
be provided to your local emergency response center.
Please contact your VoIP service provider for more information.
one Year liMited WarrantY
SNOM TECHNOLOGY AG, (“snom”) extends the following limited war-
ranty for its product. snom’s warranty obligations are limited tothe specific
terms set forth below:
One Year Limited Warranty.
snom warrants to the original retail purchaser (“you”) that the product will
be free from defects in materials and workmanship for a period of one (1)
year from the date of your original purchase (the “Warranty Period”), sub-
ject to specific exclusions, identified below.
What Are The Limits Of snom’s Obligations And Liabilities under
this Warranty?
EXCEPT FOR THE EXPRESS LIMITED WARRANTY SNOM HAS PRO-
VIDED ABOVE, YOU TAKE THE PRODUCT “AS IS.” SNOM MAKES NO
OTHER WARRANTY OR REPRESENTATION CONCERNING THE PRO-
DUCT, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE,
OF WHATEVER KIND OR NATURE, INCLUDING BUT NOT LIMITED TO
ANY AND ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WAR-
RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. IF SNOM CANNOT LAWFULLY DISCLAIM OR EXCLUDE
IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE MA-
XIMUM EXTENT POSSIBLE THE DURATION OF SUCH IMPLIED WAR-
RANTIES SHALL EXPIRE ON EXPIRATION
OF THE WARRANTY PERIOD. THE REMEDIES SET OUT BELOW ARE
YOUR EXCLUSIVE REMEDIES, AND SNOM SHALL NOT BE LIABLE
FOR ANY DAMAGES OF ANY KIND, INCLUDING (i) INCIDENTAL,
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SPECIAL, PUNITIVE, CONSEQUENTIAL, AND SIMILAR DAMAGES, (ii)
ANY LOSS OF ANTICIPATED PROFITS OR BENEFITS, (iii) DAMAGES
ARISING FROMANY TORT (INCLUDING NEGLIGENCE OR GROSS
NEGLIGENCE) OR FAULT COMMITTED BY SNOM, ITS AGENTS OR
EMPLOYEES, OR (iv) ANY OTHER DAMAGE, INCLUDING DAMAGE
RESULTING (a) FROM THE PURCHASE, USE, OR MISUSE OF THE
PRODUCT, (b) FROM ANY INABILITY TO USE THE PRODUCT OR
OTHER ASSOCIATED EQUIPMENT, (c) FROM LOSS OF DATA OR
DATA CONFIDENTIALITY ASSOCIATED WITH THE PRODUCT, OR (d)
FROM THE COST OF SUBSTITUTE EQUIPMENT. Some States do not
allow limitations on how long an implied warranty lasts, and do not allow
the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
What specifically does this Warranty include, and what does it
exclude?
This limited warranty covers all materials and all workmanship embodied in
the product, with the exception of damage or defects in (i) the product’s
battery, (ii) the product’s antenna, (iii) data stored on the product that may
be lost or corrupted, or (iv) cosmetic damage to the product, that does
not affect the product’s functionality (the “Excluded Items”). snom will not
provide warranty service for Excluded Items.
This Limited Warranty also does not apply to hardware or software pro-
ducts that do not bear the “snom” brand, even if these non-snom products
are packaged or sold with the product. Please review documentation for
these non-snom products, as they may be covered by their own, separate
warranties.
Who enjoys the product Warranty?
snom extends this warranty only to you, the original retail purchaser of the
product. If you transfer ownership of the product to someone else, the
limitations set out above will continue to apply, but snom will not provide
warranty service to the new owner of the product.
What will snom do If the product presents a defect?
If a defect arises and you submit a valid claim to snom within the Warranty
Period, then snom, at its option, will either (1) repair the product at no
charge, using new or refurbished replacement parts, (2) exchange the pro-
duct with a product that is new (or that has been manufactured from new
or serviceable used parts) and that is at least functionally equivalent to your
original product, or (3) refund to you the purchase price of your product.
Will this Warranty apply to replacement parts?
If snom repairs or replaces your product, snom warrants the replacement
products or parts against defects in materials and workmanship for that
period of time (a) commencing on the date of the replacement or repair
and (b) ending either ninety (90) days thereafter or on the expiration date
of the Warranty Period on the original product, whichever provides you
with longer warranty coverage. When snom replaces a product or part,
the replacement item becomes your property, while the replaced item be-
comes snom’s property. When a refund is given, your product becomes
snom’s property.
What steps should be taken to obtain Warranty service?
If, after following the instructions in the user’s manual you are certain that
the Product is defective, please take the following steps:
1. Contact snom at the number below (during the hours listed) to
receive a Return Merchandise Authorization number (RMA Number).
2. Disconnect the battery from the product.
3. Pack the product carefully (preferably in its original packaging), and
separately secure the battery in its own separate packaging within
the shipping carton.
4. Include in your shipping carton all parts, accessories, manuals, and
other materials originally packaged with the product.
5. Include in the shipping carton a copy of the original sales receipt or
other evidence of the date of original purchase.
6. Include in the shipping carton a note (i) that describes the defect that
has caused you to return the product, and (ii) that includes a day-time
phone number where you can be reached.
7. Clearly write the RMA Number you received on the outside of the
shipping carton.
8. At you option, either insure the shipment to snom, or accept the risk if
the product is lost or damaged in shipment.
9. Ship the carton containing the materials you have collected, freight
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prepaid and by traceable means, to snom Certified Partner.
What about data stored on my product?
snom is not responsible for lost or corrupted data. Before you replace
parts or return your snom product for warranty service, make sure to retain
a copy of any data stored on the device. You should also remove any confi-
dential or sensitive information stored on the product. This Limited Warran-
ty does not cover the recovery, safeguarding, or reinstallation of programs,
data, ringtones, or other information you may store on your product.
If the Product is Damaged through Misuse, Will the Warranty Still Ap-
ply? snom’s Limited Warranty does not apply to damage that is caused:
(a) by accident, abuse, misuse, or misapplication of the product; (b) by
product installation or programming that does not comply with instruc-
tions provided in the owner’s manual; (c) by service performed by anyone
other than an authorized snom service center (acting in the course fulfilling
obligations under this Limited Warranty); (d) by use in conjunction with
equipment, parts, conversion kits, subassemblies, or systems not manu-
factured by, or not approved in writing by snom; or (d) where the product’s
warranty/quality stickers, product serial numbers, identification plates, or
electronic serial numbers have been removed, altered or rendered illegible.
Does this Warranty apply outside the United States?
This warranty is void outside the United States of America and Puerto
Rico.
Effect of Warranty.
This warranty gives you specific legal rights, and you may also have other
rights which vary from State to State.
No modifications.
No snom reseller, agent, or employee is authorized to make any modifica-
tion, extension, or addition to this Limited Warranty. If you receive retailer
advertising, statements, or other information that conflicts with this Limited
Warranty, whether oral or written, you should not rely on such statements.
Connection between product pricing and Limited Warranty.
This Limited Warranty allocates risk of product failure between snom and
you, and snom’s pricing of the product reflects this allocation of risk and
the limitations of liability contained in this Limited Warranty.
Effect of headings.
snom has provided bolded headings in the provisions of this Limited War-
ranty for convenience only, and these headings shall have no legal effect.
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safetY inforMation & WarrantY
australia
Intended Use
This telephone is designed for telephoning within the Internet. Any
other use is considered unintended use. Unauthorised modifications or
reconstruction not described in this manual are not permitted.
SAFETY INFORMATION
General
• Only use the power supply included with the product. Using an
unauthorised power supply will invalidate the product guarantee and
may damage the telephone.
• For the snom m9 use only the Li-ion battery pack specified in the
owner’s manual (3.7V, 650mAh). Never use other batteries or
conventional alkaline batteries.
• Even when the key lock is switched on, it is still possible to make
emergency calls (see instructions for details).
• Do not open the handset (other than to change batteries) or base
station. This could expose you to high voltages or other risks.
• Radio signals transmitted between the handset and base may cause
interference with hearing aids.
• This product should not be used near emergency/intensive care medical
equipment and should not be used by people with pacemakers.
• Do not install the base in bathrooms or shower rooms. The handset and
base are not watertight.
• Do not use the telephone in environments subject to explosion hazard
(e.g. auto paint shops).
Cleaning
• Clean the handset and base station with a damp (not wet) cloth or an
anti-static wipe.
• Never use household polish, as this will damage the product.
• Never use a dry cloth as this may cause a static shock.
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Environmental
• Do not expose the product to direct sunlight.
• The product may heat up when the batteries are being charged. This is
normal. However, we recommend that you do not place the product on
antique/veneered wood to avoid damage.
• Do not stand your product on carpets or other surfaces which generate
fibres, or place it in locations preventing the free flow of air over its
surface.
• Do not submerge any part of your product in water and do not use it in
damp or humid conditions, such as bathrooms.
• Do not expose your product to fire, explosive or other hazardous
conditions.
• There is a slight chance that your product could be damaged by a
thunder storm. We recommend that you unplug the power and
telephone line cord and switch off your computer during a thunder
storm.
liMited WarrantY
This limited warranty (hereinafter the Warranty) is valid for the products
snom m9 base station and cordless snom m9 handset and original
accessories thereof (hereinafter the Product). The Warranty is valid only in
the country in which the product was originally purchased.
• The Warranty covers only manufacturing defects, and only insofar
as the Product has been used and stored in accordance with the
instructions set out in the user guide.
• The Warranty is issued by the retailer from whom the Product was
originally purchased to the end purchaser of the Product (hereinafter
the Customer).
• In accordance with the Warranty, the Customer has a sole claim
to demand that the Product be repaired/replaced and may not in
accordance with the provisions of the Warranty assert further claims
against the manufacturer/retailer for indirect loss, including but not
limited to loss of data or loss of profit.
• The warranty period runs for 12 months from the day on which the
Customer originally purchased the Product from a retailer. Subsequent
changes of ownership do not extend the warranty period.
• The Warranty is valid solely on the condition that the Product is taken
to a retailer within the warranty period. In the event of a fault or defect
in the Product, it must be taken to a retailer in the country in which
the Product was purchased. Products are repaired or exchanged at
the retailer’s own discretion. The warranty period is not extended for a
repaired or replaced Product. Exchanged parts are the property of the
retailer/manufacturer.
• The Warranty is valid solely on the condition that the original proof
of purchase issued to the original purchaser is presented with the
Product.
The Warranty is not valid
• if the Product has been opened or repair attempted by a person other
than a retailer,
• if the fault with the Product is due to general wear, incorrect use or
storage, including use or storage not conforming to the instructions
set out in the user guide or faults caused by poor maintenance of the
Product,
• if the fault is the result of the Product not being used for its intended
purpose,
• if the fault is due to external causes such as but not limited to rough
handling or misadventure,
• if the fault is caused by the use of accessories or other peripheral units
which are not original accessories intended for use with the Product,
• if the fault is due to a break in the network or power supply,
• if the fault is due to the fact that the battery has short circuited or has
been forced open or an attempt made to modify it, or the battery has
been used in equipment other than for which it is intended,
• if the software in the Product needs to be upgraded due to changes in
the network. In addition to his statutory rights and those set out above,
the Customer has no other basis for a claim.
Amendments or additions to the Warranty are only valid
with the written consent of the retailer.
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