Snom Vodafone 821 User manual

1
Vodafone | snom 821 User Guide
snom 821 User Manual

2
Vodafone | snom 821 User Guide
Important Information
Safety Instructions
Disposal of the phone
The snom 821
Welcome to Vodafone One Net
Setting up your phone
Phone installation – connecting the handset
Initialisation
Help and support
Getting to know your phone – Quick Guide
Getting started - Quick Guide
Making and receiving calls
Placing a call on hold
Transferring a call
Redial
Rejecting a call
Display layout
The ‘function key’ line (activated by the soft keys)
The ‘information’ line
Making a call
Using different audio devices
Receiving a call
Missed calls
To quickly view missed calls
Setting up voicemail
Retrieving voicemail
LED indications
Call Indication LED
Line key LEDs
Message LED
Headset key LED
Navigation key
DND (‘Do not disturb’) key
Hold key
Call Waiting
Three-party Conference
Transfer key
Attended call transfer
Blind call transfer
Local directory key
Adding a new entry or editing an existing entry
Contents
04
04
05
06
06
07
07
09
10
11
13
13
13
14
14
14
15
15
15
16
16
17
18
18
18
19
19
19
20
20
20
21
21
22
24
25
26
26
26
27
27

3
Vodafone | snom 821 User Guide
Deleting an entry from the directory
Adding an entry from the call list
Calling a contact from the Local directory
Input modes
Entering letters and special characters
Group call pick up
Volume Key
The Settings menu
Preferences menu
Preferences - Changing the ringer
Preferences - Changing the language
Preferences - Changing the display
Call Features menu
Call features - Call Forwarding
Call Forward Unconditional
Call Forward Busy
Call Forward No Answer
Turning off Call Forwarding
Call features - Outgoing Calls - Autodial
Call features - Incoming Calls – Reject Anonymous
Maintenance menu
Call History menu
Vodafone One Net Feature Access Codes
Copyright, Trademarks, GPL, Legal Disclaimers
29
29
30
31
32
33
33
34
34
35
35
36
37
38
38
40
41
42
42
43
43
45
47
49

4
Vodafone | snom 821 User Guide
Before using this device for the rst time, please make sure you take the
time to read the instructions on phone safety and disposal, as well as the
information in this guide about how to set up and use your phone. Please also
be sure to share this information with other phone users.
Important Information
Safety Instructions
When using your snom 821, please be sure to follow the user instructions in
this manual and other applicable documentation.
This device is for indoor use only!
As with all electric items, care should be taken to keep your phone away
from damp and liquids. Don’t install the phone in a room with high humidity
(for example, in bathrooms, laundry rooms, or damp basements). Also, don’t
immerse your phone in water and be careful not to spill or pour liquids of any
kind onto or into it.
Don’t install your phone in surroundings that are at risk of explosions (in paint
shops, for example) and don’t use the phone in any environment if you smell
gas or other potentially explosive fumes.
Don’t use your phone during thunderstorms: lightning striking the power grid
may cause electric shocks.
Your snom 821 phone is CE and FCC-certied and meets European and
US health, safety and environmental standards. Unauthorised opening,
changing, or modifying of your phone will cause the warranty to lapse
and may also result in the lapse of the CE and FCC certications. In case of
malfunction contact Vodafone Customer Services on 40084.

5
Vodafone | snom 821 User Guide
This phone is subject to European Directive 2002/96/EC and may not be
disposed of with general household rubbish.
The separate collection and proper disposal of electrical and electronic
devices serves to protect human health and the environment, as well as
helping to ensure recycling of re-usable elements. If you don’t know where or
how to dispose of your phone at the end of its life span, contact your
local town or city council, your local waste management provider, or
Vodafone Customer Services on 40084.
Disposal of the phone

6
Vodafone | snom 821 User Guide
Welcome to Vodafone One Net
Vodafone One Net is an innovative and effective way to manage your
business calls. It’s a hosted telephony solution that integrates xed and
mobile voice and helps to ensure that you never miss a call.
This guide is designed to introduce you to the snom 821 and the features
associated with Vodafone One Net.
Further help and support can be found by contacting customer services on
40084 or by logging in to your ‘My Account’ area at www.vodafone.co.uk
You can also contact your company administrator who will be able to
access and amend certain Vodafone One Net service settings via the online
administration portal.
The snom 821

1
2
5V DC
NET PC EHS
7
Vodafone | snom 821 User Guide
Phone installation – connecting the handset
Setting up your phone
The initial set up for your snom 821 phone will have been carried out
by a Vodafone One Net engineer, so your phone should already be
correctly installed and working. However, the information within this
section of the guide will be of help if a phone in your organisation
needs to be moved to another location, or swapped with another
device, in which case this guide will help you connect the right cables
in the correct locations.
1. Connect one end of the handset’s cable to the handset and the other end
to the jack (socket) on the back of your phone, labelled
2. Once you’ve connected the cable, push it into the groove in the lower
right-hand corner of the back of your phone. This helps to stop it from
being accidentally pulled out, and also ensures the footstand, when tted,
will be ush to the back of the device.

EHS
PC
NET
5v DC
1
2
8
Vodafone | snom 821 User Guide
3. Next, attach the footstand, using the screws provided.
4. Once the footstand has been tted, plug the Ethernet (network) cable into
the RJ45 socket on the back of the phone (labelled “NET”). Then plug the
other end of the cable into one of your company’s LAN (Local Area Net
work) sockets to establish a data link.
5. If you want to use a headset, connect it to the RJ audio socket (labelled
‘EHS’ – External Handset).
6. Finally, before use, place your phone on an even, horizontal surface.
The second RJ45 socket (to the left of the ‘NET’ socket, labelled “PC”),
is used to plug another handset into, if you need to connect multiple
phones to your network in a ‘daisy chain’ (i.e. without using additional
Ethernet connections).

9
Vodafone | snom 821 User Guide
1. Connect your phone to your company’s LAN or to your router.
2. Don’t touch any of the keys while registration and initialisation are taking
place. This process can take up to 10 minutes.
3. If your phone has been successfully registered, the display shows a tick
with the phone ID.
Shown here is an example of a successful registration, indicated with a ‘tick’
symbol and the name and extension number of the phone. This is a typical
registration indication, but please note that the detail on your display may
differ, depending on settings specied for your company.
Initialisation
All snom phones are ‘plug-and-play’, so there’s very little set-up
involved. Additionally, as already outlined, your Vodafone One Net
engineer will already have initialised the device set up for your
company, so in most cases your phone will have been registered and
initialised before you start to use it. However, if you’re ever asked to
initialise your phone, these are the steps to follow:

Help Button
10
Vodafone | snom 821 User Guide
If, for some reason, registration or initialisation are unsuccessful, or if the
phone is not operating correctly, contact Vodafone Customer Services by
dialling 40084 or by logging into ‘My Account’ on www.vodafone.co.uk and
following the ‘help’ links.
To see a reminder of how to contact Vodafone for help and support with your
phone, simply press the ‘Help’ button, which will bring up the
following details:
Help and support
[ ]
**