Snom 765 User manual

General Info:
The Checkmark button means Yes, Confirm, or Dial.
The X button means No, Cancel, or Hang Up.
To Place a Call:
No outside digit, such as 9, is needed, simply start
dialing:
• Internal Extensions - Dial the Extension
• Area Codes 412 & 724 - Dial 10 Digits
• Long Distance - Dial 1 + (Area Code) + (Number)
• International: Dial 011+ (Country Code) + (Number)
Speaker Phone:
Dialing with the handset in the cradle initiates a call on
Speaker.
• To go from Speaker to Handset, pick up the Handset.
• To go from Handset to Speaker, press the Speaker
Key.
• To answer via the Speaker, hit Checkmark or push a
Line Button.
Voicemail:
To set up or check your voicemail, press the
Voicemail Button and follow the prompts.
Call Customer Service if you’d like your voicemail
messages sent to your email as audio files.
From outside the office dial 412-248-MAIL.
Your mailbox number is: ___________________
You can also access your mailbox by calling it and
interrupting your greeting by pressing the * (star) key.
A detailed voicemail instruction card is on the last
page of this guide.
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Handling Incoming Calls:
Generally, the four buttons to the right of the screen
are set as Lines. The first incoming call will show up on
the top button, and as more calls come in, the lines
will fill from top to bottom.
Line buttons have 4 basic states:
1.) Dark (or No Light) means no call.
2.) Green Flashing indicates an incoming call.
3.) Solid Green indicates you are on that Line/Call.
4.) Red Flashing signifies the Line/Call is on Hold.
When receiving an incoming call, your phone will ring
and display Caller ID.
TIP: If you are already on an active call, pressing a
Line Button to answer another call automatically
places your current call on hold.
Ringing/Incoming Call
Connected Call
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Handling Multiple Calls:
Generally, you are in control of the call which is displayed
on your screen. When you have more than 1 call, the 4
soft keys directly under the screen are used to scroll
between calls.
As you scroll, your screen changes to show if the displayed
call is connected, holding, or ringing.
This Screen shows an active call
to which you are connected.
Note the phone icon with the
arrows symbolizing talking. And
the top of the screen actually
says, “Connected”.
This Screen shows an incoming
call that is ringing to your
phone.
Note there is no large phone
icon representing talking or
holding.
The top of the screen will say
“Call Waiting” when you are
managing multiple calls.
This Screen shows a call which
is holding.
Note the phone icon with the
“...” symbolizing holding. And
the top the screen also says
“Holding”.
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Hold
To place a call on Hold, simply press the
Hold Key
As mentioned earlier, pressing a Line Key while
connected to a call automatically places the
connected call on Hold.
Park
Park is special type of Hold that is accessible from
multiple phones in your system. If your phone has
Park Keys, they will be labeled.
To Park a call you are connected with, simply
Press a Park Key on your Phone.
The Park Key will flash when a call is Parked on it.
Any Phone in your group that is equipped with that
Park Key may press it to answer the call. Phones
are usually equipped with more than one Park key
so that multiple calls can be Parked.
Hold and Park only affect calls to which you are
actively connected.
Pressing Hold or Park when a ringing/incoming call
is displayed on your screen does nothing.
To Park or to Hold an incoming call, you must both
answer the call AND have it displayed on your
screen.
Only once the call is answered and connected
may you then Hold or Park it.
As always, use the scroll buttons that display on the
Soft Keys to easily switch between calls.
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Screening Transfer –
When Handling Multiple Calls
If you have more than 1 call you must select which of
them you want to transfer by using the soft keys to scroll
between them.
Just like the Screening Transfer with only 1 call:
• Select another Line
• Dial the Ext or Number
• When they answer, announce the call. “Hi Mary, I
have Joe on the line for you.”
• Press Transfer
Now you must decide which of the calls on your phone
you want to transfer.
The top of your screen will indicate you are performing
a Transfer and how many calls you currently have to
choose from.
And you will use the two arrow soft keys on the outside
edges to scroll between the different calls.
Once the call you wish to transfer is displayed on the
screen, then hit the Checkmark to select and transfer it.
User Tip: Between the time you press Transfer and
Checkmark, the person you are sending the call to may
hear Music on Hold. If you are an especially fast user,
you will select the call you want to transfer and hit
Checkmark before the Music on Hold has a chance to
start playing. But if you need to scroll through multiple
calls to decide which one to transfer or if you operate
at a normal pace, the person you are transferring the
call to will hear a brief amount of Music on Hold
between your pressing of the two keys.
Transfer:
When on a call or with a displayed call ringing in:
Press the Transfer Key
and then dial the ext or number.
The call which is displayed on your screen will be
transferred.
A call must be displayed on your screen to control it.
Transfer controls the call on your screen, even if you are
not actively connected to the call.
That means you can transfer an incoming call even if you
have not answered it yet.
Screening Transfer:
Use a Screening Transfer when you want to announce the
call before transferring it.
While connected to the call:
• Select another Line. (This will automatically place the call
on hold)
• Dial the Ext or Number
• When they answer, announce the call. “Hi Mary, I have
Joe on the line for you.”
• To complete the transfer, press and press
Checkmark.
If they decline to take the call, simply press the Line button
the call is holding on to be reconnected to it.
Transfer Directly to Voicemail:
To send a call directly to someone’s voicemail, press the
Transfer Key and then dial # and the person’s extension
using the keypad.
For example, pressing: # 255
sends a call to Ext 255’s Voicemail.
Don’t forget, the call displayed on your screen is the call
you are controlling.
So you can transfer a call you have not even answered if it
is the call you have showing on your screen.
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3-Way Conference Calling:
You can initiate a Conference Call between
yourself and up to 2 other parties.
• Dial the first party.
• While connected to them, select another Line
(which automatically places the first call on hold)
• Dial the second party.
•At this point, one of the soft keys (directly under
the screen) will show
•You may need to scroll to find the key.
•To begin a 3-Way Conference, press the
soft key.
•Once the 3-Way Conference has begun,
pressing the Hold button will place all participants
on hold.
•To take the Conference back off hold, simply
select the button again.
Do Not Disturb:
Enter and exit Do Not Disturb mode by pressing
the key.
In DND Mode:
•Your phone will not audibly ring.
•Calls will go directly to voicemail.
•The Screen will display DND.
Call History:
Select the Call History Soft Key to access a
list of your Missed, Received, and Dialed Calls.
You can use the silver arrow pad and checkmark
to access a list or you can simply press the
corresponding number on your dial pad.
Once in a list, use the silver arrow pad to highlight
different calls. To dial a highlighted number, press
the checkmark.
Choosing a Ringer:
Press the Menu Button
Select 1 for Preferences.
Then select 3 for Ringer
Scroll up and down to listen to the different ringers.
Press checkmark to select the one you like.
(Ringer 6 is a traditional sounding ringer).
Press X repeatedly to return to the Main Display.
Forwarding Your Extension:
Press the soft key.
Enter the number where you want your calls
forwarded and press the Checkmark key.
You can enter an Extension or a 10 digit number
(like your cell phone)
Your screen will show a very large forward soft key
and the number your calls will be going to.
Press the soft key to remove the forwarding.
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